Home → Kurzweil 3000 (K3000) → Kurzweil 3000 (General) → Slow uploading/failure errors of files to kurzweil3000.com / Universal Library (Uploader app)
Last updated: Feb 5 2021
Applies to: Kurzweil 3000 web license/subscription, kurzweil3000.com, Universal Library, batch Uploader app (ULUploader)
This issue should now be relieved, and reports indicate
that the issue is no longer occurring. If you continue to experience upload problems, either
through kurzweil3000.com, the Kurzweil 3000 desktop app or the Uploader app,
please notify us. It’s important that we make sure
this is resolved.
If you’re using the Universal Library Uploader app, make
sure to download and use the latest version of the app (we released a new
version on Feb 4th): https://www.kurzweiledu.com/news-resources/software-updates/misc-updates_v20.html
Issue:
Currently you may experience slow upload speeds and/or failures errors in the uploading process under the following circumstances:
Information:
There is currently an issue with upload speeds to the Universal Library getting bottlenecked. We are investigating this issue as a priority and will find a solution as soon as possible. We understand the importance of this issue and apologize for the inconvenience that this causes for you and your users.
Workaround:
As a temporary workaround to avoid the problem, you can conduct the following steps to achieve the result of a file being uploaded to your Universal Library:
If you are an administrative role at a school and you have a mass collection of files you need to upload, please email or submit a request as per the below troubleshooting section.
Troubleshooting:
If you are encountering this issue, please contact our Technical Support department to notify us. You can reach us via email tech@kurzweiledu.com, as well as through our 'Submit a Request' form.
Please include the following information in your correspondence if you have it available: