HomeKurzweil 3000Kurzweil 3000 (General)Problems with Read the Web, how to fix (Chrome/Firefox)

1.1. Problems with Read the Web, how to fix (Chrome/Firefox)

Last updated: October 2016

UPDATE: We now have a Google Chrome add-on for RTW, please note this is only available for K3000+firefly customers as it requires a compatible version of Chrome and firefly credentials to function.

Read the Web with Chrome (Windows/Mac/Chromebook)

RtW 3.0 for Chrome Requirements:

Installing Read The Web 3.0 for Chrome:

  1. Go to this link in Chrome OR search the Chrome store for Kurzweil, then add the "Read the Web" add-on.
  2. Restart Chrome after the Read the Web add-on is installed.
  3. When you next go to a website, you should be prompted to login to the Chrome Read the Web add-on in the top right-hand corner of your screen.
  4. Login with your firefly username/password
  5. Click on the play button to start reading content on the website you are on. It may be a good idea to select the text you want to read first or to place your cursor before the section you want to read.

Read the Web with Firefox (Windows/Mac)

Firefox add-on Requirements:

Depending on your version of Kurzweil 3000 (K3000), OS and Firefox, the Read the Web add-on provided by Kurzweil 3000 may not function properly. In some cases, you may have to upgrade to the latest version of K3000.

Windows Troubleshooting:

If you're having problems with Read the Web for Windows, following the below instructions should fix the issue.

1. Uninstall the old KESI Reader add-on in Firefox. If the old add-on isn't installed, then you don't need to do this step.
- In Firefox, you can do this by clicking on your Open Menu button > Add-ons > Extensions > find the KESI Reader extension and click on Remove > follow the prompts to uninstall the add-on.

2. Make sure you've updated/patched K3000 to the latest version. If you're running an older version of K3000, you may run into problems. You can download the latest patches for your version here: https://www.kurzweiledu.com/news-resources/software-updates.html

3. Using Firefox, click the following link depending on your version of Kurzweil:

K3000 v15: https://www.kurzweiledu.com/downloads/currentversion/KESIReader_239.xpi

K3000 v14 and older: https://www.kurzweiledu.com/downloads/currentversion/KESIReader.xpi

- This will start an installation of the add-on. Follow the prompts to install the add-on.

 

Optional Additional Windows Steps (This will allow installing the updated add-on directly through Kurzweil):

4. Right-click > Save Link As... the following link:

K3000 v15:https://www.kurzweiledu.com/downloads/currentversion/KESIReader_239.xpi

K3000 v14 and older: https://www.kurzweiledu.com/downloads/currentversion/KESIReader.xpi
- Save the downloaded file to C:\Program Files (x86)\Kurzweil Educational Systems\Common Files\
- There will be an existing kesireader.xpi file already in the Common Files folder
- Choose to Replace the existing file with the KESIReader.xpi file you're saving there

Notes:

Older versions of K3000 for Windows (version 12 and below) may not function with Read the Web using newer versions of Firefox. We do not support Read the Web in these older versions of K3000. You will need to speak to your Sales representative regarding upgrading.

Macintosh Troubleshooting:

If you're having problems with Read the Web for Mac, following the below instructions should fix the issue.

1. Uninstall the old KESI Reader add-on in Firefox. If the old add-on isn't installed, then you don't need to do this step.
- In Firefox, you can do this by clicking on your Open Menu button > Add-ons > Extensions > find the KESI Reader extension and click on Remove > follow the prompts to uninstall the add-on.

2. Make sure you've updated to the latest version of K3000 for Mac. If you're using an older version of the Kurzweil 3000 app, you may run into problems. You can download the latest version of K3000 here: https://www.kurzweiledu.com/k3mac

3. Using Firefox, click the following link depending on your version of Kurzweil:

K3000 v15: https://www.kurzweiledu.com/downloads/currentversion/KESIReader_239.xpi

K3000 v14 and older: https://www.kurzweiledu.com/downloads/currentversion/KESIReader.xpi

- This will start an installation of the add-on. Follow the prompts to install the add-on.

Notes:

Older versions of K3000 for Mac (version 5 and below) may not function with Read the Web using newer versions of Firefox and Mac OSX. We do not support Read the Web these older versions of K3000. You will need to speak to your Sales representative regarding upgrading.

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