HomeKurzweil 3000Kurzweil 3000 (General)Error: 1722 during installation

1.32. Error: 1722 during installation

Last Updated: September 2016

Issue:

During installation of Kurzweil 3000, the following error may appear near the end of the installation causing a rollback of the install process:

"Error 1722: There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action InstallRouter, location: C:\Program Files (x86)\Kurzweil Educational Systems\Common Files\Router.exe, command: -i -cmd "C:\Program Files (x86)\Kurzweil Educational Systems\Kurzweil 3000\Kurzweil 3000.exe %s -d"


Troubleshooting:

Newer versions of Kurzweil 3000 require Microsoft Visual C++ 2013 x86 and x64 packages. As such, there are different installation procedures depending on the operating system that you're running.  Please note your operating system version (Windows Control Panel > System) before continuing with the steps below.

Step #1: Download and install the appropriate version of Microsoft Visual C++ 2013 from Microsoft

1. Login to your machine as a local administrator account

2.  Go to http://www.microsoft.com/en-us/download/details.aspx?id=40784

3.  Choose Download

   If you are running Windows 64-bit:

1.  Choose to download both the x86 and x64 versions (Do not download the ARM version)

2.  Install the x86 version first

3.  Install the x64 version second

4.  Repeat the installations for both the x86 and x64 packages, this time choosing the 'Repair' option.  This will allow the package to overwrite any incorrect .dll files on the machine.  Unfortunately the initial installation will not perform this step.

   If you are running Windows 32-bit:

1.  Choose to download only the x86 version (Do not download the ARM version)

2.  Install the x86 version

3.  Repeat the installation for the x86 package, this time choosing the 'Repair' option.  This will allow the package to overwrite any incorrect .dll files on the machine.  Unfortunately the initial installation will not perform this step.

4.  Attempt to install Kurzweil 3000 v14 or v15 again

Above should resolve the issue (Make sure to not leave the repair step out)

If you for some reason continue to experience the Error 1722, continue on to the Alternate Solution for some more advanced troubleshooting.

Alternate Solution:

Manually check the system files associated with Microsoft Visual C++ 2013

1.  Login to your machine and a local administrator account

      If you are running Windows 64-bit:

Browse to C:\Windows\SysWOW64

      If you are running Windows 32-bit:

Browse to C:\Windows\System32

2.  Find the following files and verify their file sizes match the following values:

Name:  mfc120.dll  -  Size:  4321 KB

Name:  msvcp120.dll  -  Size:  445 KB

Name:  msvcr120.dll  -  Size:  949 KB

3.  If any of the file sizes do not match, continue below.

Replace incorrect files with proper files

1.  Login to your machine as a local administrator account

If you are running Windows 8/10 (32-bit or 64-bit):

Download the 'Win8_1722_Error.zip' package here:  ftp://ftp.kurzweiledu.com/pub/Tech/Utilities/Kurzweil_3000/Win/1722_DLLs/Win8_1722_Error.zip

If you are running Windows 7 (32-bit or 64-bit):

Download the 'Win7_1722_Error.zip' package here:  ftp://ftp.kurzweiledu.com/pub/Tech/Utilities/Kurzweil_3000/Win/1722_DLLs/Win7_1722_Error.zip

2.  Extract the contents of the download .zip

3.  Copy and replace the 3 files noted in Step # 2 above using the extract files from the downloaded .zip.

Knowledge Tags

This page was: Helpful | Not Helpful