HomeKurzweil 3000Kurzweil 3000 (General)Updating Windows may cause the Acapela voices to be unavailable

1.30. Updating Windows may cause the Acapela voices to be unavailable

Last Updated: September 2016

Issue:

Updating Windows 8.1 or Windows 10 with Kurzweil installed may cause the Acapela voices within Kurzweil 3000 version 14 or v15 to become unavailable.

Solution 1:

  1. Update Kurzweil 3000, if there is an update available. Refer to this guide linked here.
  2. Reboot your computer after downloading and running the update.
  3. Launch Kurzweil and see if your voices are restored.

If Solution 1 doesn't work:

Solution 2:

  1. Navigate to C:\Program Files (x86)\Kurzweil Educational Systems\Common Files\Acapela
  2. Find the KESIRegSapi5.bat file in the Acapela folder (do not run this yet)
  3. Right-click it > Select Run as Administrator (Important)
  4. A window will come up stating to press any key to continue, press a key on your keyboard and the box will then close after a short time.
  5. Restart your computer after step 4.
  6. Open Kurzweil 3000: Will, Heather, Tracy along with any other extra Acapela voices that have been installed should now be available again.

 

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