HomeKurzweil 1000Kurzweil 1000: TroubleshootingUnable to Complete Activation

2.1. Unable to Complete Activation

Applies to Versions:  Kurzweil 1000

Issue Summary #1:

When attempting to complete the Activation/Registration steps, the user is prompted that they must have Administrative Privileges to continue.

Troubleshooting Steps:

 

Issue Summary #2:

When attempting to complete the Activation/Registration steps, the "Confirm Password" box is grayed out and does not allow any text to be entered.

Troubleshooting Steps:

This issue has been addressed in recent patches.  Please patch up to the latest release for your version of Kurzweil 1000.

For information regarding updating / patching your Kurzweil 1000, please see our "Guide to updating / patching Kurzweil 1000" (http://helpspot.sopriswest.com/index.php?pg=kb.page&id=1416)

Knowledge Tags

This page was: Helpful | Not Helpful