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Kurzweil 3000

Technical information and troubleshooting solutions for Kurzweil 3000 software products. If encounter a problem or malfunction with Kurzweil 3000, look here for a possible fix.

1. Kurzweil 3000 (General)

1.1. Problems accessing BookShare from K3000 or firefly

Last updated: April 2015

General Info:

Within the Kurzweil 3000 software, you can search online for books, magazines and other sources. This feature can be access via Online > Search for Books

firefly:

Within firefly, you have the ability to search for and open books directly from BookShare.org. This feature can be accessed from your Universal Library page by clicking on the Open from BookShare button.

If you have a organizational BookShare.org account (as opposed to an individual access student account), you currently do not have the ability to search for and open books from BookShare using the Open from BookShare button in firefly. Our engineers are looking at implementing organizational BookShare access for firefly in the future.

This limitation does not apply to newer versions of the Kurzweil 3000 (K3000) software, so you can use your organizational BookShare account within the K3000 software. If you're using the Web License version of K3000, you can then save that book to your Universal Library and then access it in firefly.

Kurzweil 3000 v12 or older:

Due to changes in BookShare.org's architecture and application interface, versions of K3000 older than 13 may have difficulties accessing BookShare. In these older versions of K3000, organizational BookShare accounts may also not have access to download books.

If you're having difficulties accessing BookShare through an older version of K3000, we recommend upgrading to the latest version of Kurzweil 30000. Please contact your sales representative.

Kurzweil 3000 v11:

We no longer provide support for Kurzweil 3000 v11, but if you're having difficulties accessing BookShare through the K3000 software you can try to download and install the version 11 specific BookShare patch available here: https://www.kurzweiledu.com/news-resources/software-updates/ki-1000-version11-updates.html

This should not be considered a guaranteed fix, but it is something you can attempt. We recommended upgrading Kurzweil 3000.

Kurzweil 3000 v13 or later:

If you're having difficulties accessing or downloading books through BookShare using K3000 v13 or later, make sure you download and install the latest update/patch for K3000. Patching should fix the issue.

Updates/Patches are available for download here: https://www.kurzweiledu.com/news-resources/software-updates.html

You can also search for updates/patches within K3000 via Online > Updates...

Workaround Solution:

Download the book from BookShare as a DAISY file package, in .zip file format.

If using Kurzweil 3000 v13 or v14 (make sure to update/patch):  Do not open or unzip the .zip file.  Rename the file extension .zip to .bks (e.g. harrypotter.zip should be renamed to harrypotter.bks) and open the .bks in Kurzweil 3000 v14.xx.

If using Kurzweil 3000 v12 or older:  Unzip the .zip file.  Find the .opf file and open it directly in Kurzweil 3000.

Tip:

To show or hide file name extensions in Windows: View this guide
To do the same for Mac : Click here

1.2. Error: Kurzweil 3000 has quit unexpectedly (Mac)

Applies to: Kurzweil 3000 Macintosh

Issue:

Kurzweil 3000 (K3000) for Mac is receiving an error message on launch, and it will not open properly. Please see below for known issues that may cause this problem.

Solutions:

1. You may receive this error if your software is out of date

You can download the latest version of K3000 for Mac (version 14) from here: www.kurzweiledu.com/k3mac

Previous versions of K3000 for Mac (versions 4 and 5) can be downloaded from here: https://www.kurzweiledu.com/k3000-previous-downloads.html

Make sure to download the version of K3000 that you own or are supposed to have access to. So if you own version 5 Standalone, do not download version 14 Standalone.

K3000 version 14 is the only version that's officially supported to run on Mac OS 10.10 Yosemite. You may encounter issues running previous versions of K3000 on Yosemite. If you're using a previous version of K3000 on Yosemite, we recommend you upgrade to version 14. To inquiry about doing so, please contact your sales representative: https://www.kurzweiledu.com/ContactSales.php

2. You may have to disable Mac OS Gatekeeper

There's a security feature called Gatekeeper on Mac OS that prevents apps that are not downloaded from the Mac Store from running. To disable this feature, go to the Apple Symbol menu > Sytem Preferences > Security & Privacy > General > and look under the section Allow apps downloaded from: > Make sure the raido button Anywhere is selected.

More information regarding this issue can be found here: http://support.cambiumtech.com/index.php?pg=kb.page&id=1739

3. You may receive this error if you have IVox version 3 voices installed on your Mac OS

If you have IVox version 3 voices, Kurzweil may receive an error on launch. This is currently a known issue that is being investigated by our engineers for a solution. The current workaround is to go back to IVox version 2 or lower voices, please see below for more details.

How to resolve the IVox issue:

1. Perform a spotlight search for IVox, this should locate the IVox Voice Manager, open it.

2. Go to Tools > Uninstall Infovox IVox

3. Reboot, after rebooting the IVox voices should be fully removed, they should no longer show in Kurzweil as choices.

4. If you would still like to use the IVox voices, you could install the v2 IVox voices at this point, as version 2 of the IVox voices are not known to cause a conflict at this time.

If you need more information about your IVox installation, refer to the official IVox manual here.

1.3. Error: K3000.app cannot be opened because it's from an unidentified developer

Issue:

A user receives a security warning "Kurzweil 3000.app can't be opened because it is from an unidentified developer" when attempting to launch a downloaded version of Kurzweil 3000 on Mac OS 10.7+.

This issue may be encountered on computers with Mac OS X 10.7 or greater.

Solution:

Mac OS X 10.7+ has a new security feature called Gatekeeper, that's built into the Security and Privacy settings in System Preferences.  This essentially blocks all non-Apple verified software by default.  To change this follow the below steps:

  1. Go to Apple (your Apple icon at the top-right) > System Preferences > Security and Privacy > General Tab
  2. Unlock the settings if necessary (in the lower left corner there is a padlock icon)
  3. Under where it says Allow applications downloaded from: choose Anywhere

A nice walkthrough with screenshots is available here

1.4. General Information: Microsoft Surface Support

Issue Summary:

Kurzweil 3000 compatibility with the Microsoft Surface Pro (all versions), Surface RT aka Surface 2, Surface 3

*Note: The Surface PRO 2 and the Surface 2 are NOT the same device. Also, the yet to be released Surface 3 has some new features that will potentially make it compatible compared to the Surface 2 device.

What is Microsoft Surface Pro?

The Microsoft Surface Pro: is a fully functioning laptop computer with touch screen features similar to a tablet device using Microsoft Windows 8. The device is compatible with the following products:

Kurzweil 3000 Windows Version 14 (Standalone, Network, Web License)

Kurzweil 3000 Windows Version 13 (Standalone, Network, Web License)

Kurzweil 3000 Windows Version 12* (Standalone, Network, Web License)

firefly (when used with supported web browsers)

*If using Kurzweil 3000 v12, Windows 8.1 may not be compatible.

In some cases, compatibility may require to download and install the latest update for the software, available here.

Kurzweil is what Microsoft refers to as a "Desktop App", which is only compatible with the Surface Pro models at this time, more information is available here.

Microsoft Surface RT / Surface 2 (Non-Pro Models)

Only built-in apps and apps that you download from the Windows Store will run on Surface RT. If you get the error message, "This app can't run on your PC. To find apps for your PC, open the Windows Store," you may be trying to install an app from somewhere other than the Windows Store which is not supported on these devices. More info here.

The Microsoft Surface RT and the Microsoft Surface 2 are tablet devices using a tablet operating system and not a full Windows operating system. Kurzweil 3000 for Windows requires a full version of the Windows operating system.

It should be possible to access firefly and utilize its web-based reader application from a Surface RT or Surface 2 device, as long as the web browser you're using supports Flash. The firefly website is accessible here.

Microsoft Surface 3 and the Surface Pro 3:

The Surface Pro 3 is a compatible device. What is new in the 3 series is that both models have a full version of Windows, the previous versions of the Surface models that were not the Pro version did not have this feature. Having a full version of Windows will allow Kurzweil 3000 to install.

Relevant Links:

Kurzweil 3000 Version 14 (for Windows) system requirements: https://www.kurzweiledu.com/includes/new-windows-system-requirements.html

 

1.5. General Info: Installing more than one version of the Kurzweil client?

Applies to Versions: Kurzweil 1000 (Win) ; Kurzweil 3000 (Win/Mac) - All currently supported versions

Information:

It is not possible to have two different versions of Kurzweil 3000 for Windows on the same computer. For Kurzweil 3000 Mac, it is possible. It is also possible to have Kurzweil 1000 and Kurzweil 3000 on the same computer in most cases, if certain guidelines are followed.

FAQ:

 

I have Kurzweil 3000 Version 13 for Windows already installed. Can I also install Version 14 and have access to both versions on the same Windows computer? What about different editions, e.g. Standalone and Web License?

No, you cannot. You can only have one version of Kurzweil 3000 (K3000) installed at a time on a Windows computer.

For Windows, this applies to all versions of the product, even if you have two different editions, for example Standalone and Web License. This means you cannot have K3000 v14 Web License and K3000 v14 Standalone installed on the same Windows computer.

 

I have Kurzweil 3000 Version 5 for Macintosh already installed. Can I also install Version 14 and have access to both versions on the same computer? What about different editions, e.g. Standalone and Web License?

Due to the self-contained nature of a Macintosh apps (.app files), it's possible to have multiple versions and/or editions of the Kurzweil 3000 app existing on your computer, as long as the Kurzweil 3000.app file name is renamed (e.g. to Kurzweil 3000 v14 Web License.app) or it exists in a separate folder. However, so as to avoid confusion and ensure application stability, we recommend only having the latest and most updated version of the Kurzweil 3000 app on your computer.

 

I have Kurzweil 1000 Version 13 and Kurzweil 3000 Version 14, can I install both of them on the same computer?

Yes, as long as you install Kurzweil 1000 first, and then update it 13.04, this configuration should function. Please note that if you are working with older versions of the product, please contact us for the install order/compatibility. There is some more information about this here.

1.6. General Information: Keyboard Shortcut Commands

Kurzweil 3000 (Win) Keyboard Shortcut Commands

File Functions

(Ctrl + S) = Save

(Ctrl + P) = Print

(Ctrl + N) = New Text File

(Ctrl + O) = Open Document

(Ctrl + F4) = Close Document

Edit Functions

(Ctrl + Z) = Undo

(Ctrl + X) = Cut

(Ctrl + C) = Copy

(Ctrl + V) = Paste

(Ctrl + A) = Select All

(Ctrl + T) = Field Text

(Ctrl + W) = Change Underlying Word

(Ctrl + F) = Find Text

(Ctrl + H) = Replace Text

(Ctrl + F10) = Edit Underlying Text

Scan Functions

(F9) = Start New Scan

(Ctrl + F9) = Scan Repeatedly

(Ctrl + F5) = Zone Editor

(Ctrl + F8) = Header/Footer Editor

Read Functions

(F2) = Back

(F3) = Start Reading

(F4) = Forward

(F11) = Increase Reading Speed

(F12) = Decrease Reading Speed

View

(F5) = Text Width

(F6) = Text Height

(F7) = Zoom in 10%

(F8) = Zoom Out 10%

(Ctrl + M) = My Default Zoom

(Ctrl + E) = Next Page

(Ctrl + R) = Previous Page

(Ctrl + G) = Go To Page

(Ctrl + K) = Magnify Spoke Word

Tools

(Ctrl + F3) = Default Note Options

(Shift + F5) = Add Footnote

(Shift + F6) = Close Footnote

(Shift + F7) = Add Voice Note

(Ctrl + F12) = Bookmarks

(Shift + F8) = Spell Check

(Shift + F11) = Word Prediction

(Ctrl + F7) = Pronunciations

(Ctrl + F1) = Options

Reference

(Ctrl + D) = Selected Word Definition

(Ctrl + Q) = Selected Word Synonyms

(Ctrl + Y) = Selected Word Syllables

(Ctrl + L) = Spell Word

Help

(F1) = Help Topics

WRITING TOOLS

Brainstorm Palette

(Ctrl + P) = Quick Takes (May be bug, sent to Sean for testing)

(Ctrl + \) = Link

(Ctrl + T) = Note

(Ctrl + 1) = Oval

(Ctrl + 2) = Rectangle

(Ctrl + 3) = Rounded Rectangle

(Ctrl + 4) = Diamond

(Ctrl + 8) = Apply

(Ctrl + Shift + 8) = Set

Outline Palette

(Ctrl + G) = Topic

(Ctrl + K) = Subtopic

(Shift + Tab) = Left

(Tab) = Right

(Ctrl + T) = Note

Review Checklist

(F3) = Listen to Your Written Work

(Shift + F8) = Check Spelling

Kurzweil 3000 (Mac) Keyboard Shortcut Commands

File Functions

Apple + N = New

Apple + O = Open

Apple + W = Close

Apple + S = Save

Apple + Up arrow + S = Save As

Apple + Up arrow + P = Page Setup

Apple + P = Print

Edit Functions

Apple + Z = Can't Undo

Apple + X = Cut

Apple + C = Copy

Apple + V = Paste

Apple + A = Select All

Apple + F = Find and Replace

Apple + E = Edit Underlying Text

Apple + Y = Word Prediction, Predict As You Type

Scan Functions

Apple + 1 = Edit Zones Primary Text

Apple + 2 = Edit Zones Secondary Text

Apple + 3 = Edit Zones Graphic

Apple + Up arrow = Read one Zone Earlier

Apple + Down Arrow = Read one Zone later

Read Functions

Apple + R = Start Reading

Apple + J = Read Faster

Apple + I = Read Slower

Apple + L = Look Up Word

View

Apple + "+" = Zoom In

Apple + "-" = Zoom Out

Apple + Right Arrow = Next page

Apple + Left Arrow = Previous Page

Tools

Apple + ^ + S = Selector

Apple + ^ + E = Eraser

Apple + ^ + Y = Yellow Highlighter

Apple + ^ + G = Green Highlighter

Apple + ^ + C = Cyan Highlighter

Apple + ^ + M = Magenta Highlighter

Apple + ^ + T = Text Note

Apple + ^ + N = Sticky Note

Apple + ^ + F = Footnote

Apple + ^ + V = Voice Note

Apple + ^ + B = Bookmark

Text

Apple + T = Style Plain Text

Apple + B = Style Bold

Apple + I = Italic

Apple + U = Underline

Window

Apple + M = Minimize

Apple + ' = Cycle Through Windows

Help

Apple + ? = Kurzweil 30000 Help

Movement within a Document

Arrow Up = Moves cursor up 1 line

Arrow Down = Moves cursor down 1 line

Arrow Left = Moves cursor to the previous word

Arrow Right = Moves cursor to the next word

1.7. General Information: Windows 8.x, Mavericks 10.9.x, Yosemite 10.10.x compatibility

Please see below for a list of the Kurzweil 3000 related items currently compatible with Windows 8.x, Mavericks 10.9.x, and Yosemite 10.10.x

You can find information on updating your version of Kurzweil 3000 here: Updating/Patching Kurzweil 3000

Patches are also available for download from our website here: Kurzweil Updates
 
Windows 8.x Compatibility

The latest builds of version 12, 13, and 14 are officially supported to run on Windows 8.x. If you have difficulties running Kurzweil 3000 on Windows 8, make sure you've patched to the latest version.

You can also download the latest full builds of version 12 and up from here: www.kurzweiledu.com/k3win

There is a known issue in older release builds (such as what gets installed off an older version 13 DVD) of K3000 Standalone where if you update from Windows 8 to Windows 8.1, it will unregister K3000 on the computer. The current fix for this is to uninstall K3000 on the computer and then reinstall from the latest downloadable build. Make sure to download the version that you own. So if you own version 13 Standalone, download that version from the link above.

Macintosh 10.9.x (Mavericks) and 10.10.x (Yosemite) Compatibility

The latest builds of version 5* and 14 are officially supported to run on Mac OS 10.9 and 10.10.

You can download the latest full builds of version 5 and 14 from here: www.kurzweiledu.com/k3mac

Make sure to download the version that you own. So if you own version 5 Standalone, download that version from the link above.

For version 14, don't forget to install the High Quality Acapela voices in the Extras folder for the best product experience.

*Our bundled Cepstral Voices (v5) do not function on 10.9.x or higher. We suggest to use the Alex voice for reading with K3000 v5. Alex comes bundled with later versions of OS X.

firefly website (www.fireflybykurzweil.com)

The firefly website is fully supported to run on the latest desktop version of Windows and Mac OS. Note that it does require that your web browser support Flash. The system requirements and supported browsers are listed here: https://www.kurzweiledu.com/products/k3000-firefly-system-requirements.html

 

 

 

 

1.8. General Information: Mobile and tablet device compatibility

 

Device Compatibility Links:

Android Devices

Chromebook

iPad

iPhone

Microsoft Surface

Windows and Mac Tablets

Windows Phone

 

What are the features of Kurzweil 3000-firefly?

Please click here for an overview.

This video may also be helpful. 

 

Can the full version of the Kurzweil 3000 client software be installed on a tablet or smart phone device?

The Kurzweil 3000 (K3000) software is designed to run on a full Windows or Mac OSX desktop/laptop/tablet operating system (e.g. Windows 7 or 8; Mac OS X 10.9 or 10.10). Typically a smart phone would not be able to install Kurzweil, however a Windows or Mac tablet would most likely allow it. For other mobile devices, the Web License version of K3000 utilizes a complimentary web app called firefly, which can function on most mobile devices that have Adobe Flash Player support.

The system requirements for Kurzweil 3000 and firefly are available here: Supported Platforms

 

Where can I download a trial for Kurzweil 3000-firefly Web License?

If you do not already have access and would like to try it, please sign up for the tiral. Make sure to choose the Kurzweil 3000-firefly Web License choice. You will be emailed a username and password when the activation form is complete. If you do not receive your email within 10 minutes, please check your SPAM folder.

 

How do you access firefly on an iPad?

We have a firefly iPad app specifically designed to work on the iPad platform.

As iPads do not support Flash, the functionality of the website will be limited. However, such functionality is available within the iPad app, and we recommend using that. The iPad app can be downloaded for free on an iPad from the App Store: https://itunes.apple.com/us/app/firefly-k3000/id535277727?mt=8

 

 

Android Devices:

On an Android, an Adobe Flash Player capable web browser is required. This will allow access to firefly via www.fireflybykurzweil.com.

An installable application for Kurzweil 3000 is not available.

 

Chromebook

On a Chromebook, please install the Adobe Flash Player plugin into your Chrome Browser. This will allow access to firefly via www.fireflybykurzweil.com.

An installable application for Kurzweil 3000 is not available.

 

iPad

For the iPad, please install our firefly iPad application from this link. Using the app, you may access firefly.

An installable application for Kurzweil 3000 is not available.

 

iPhone

Kurzweil 3000–firefly is not available for the iPhone.

 

Microsoft Surface

If you are using the Surface 3 or higher, it is compatible with both firefly and Kurzweil 3000.

For more details, please refer to this article for compatibility information.

 

Windows and Mac Tablets

If your tablet has a full version of Windows or OSX, Kurzweil 3000-firefly is compatible. You may access firefly from your web browser, or install Kurzweil 3000.

 

Windows Phone

On a Windows Phone, an Adobe Flash Player capable web browser is required. This will allow access to firefly via www.fireflybykurzweil.com.

An installable application for Kurzweil 3000 is not available.

 

1.9. General Information: Cepstral voices incompatible with OS 10.9.x and up

Last Update: June 2015

Problem:

The Cepstral voices bundled with older Kurzweil 3000 (K3000) software do not function on Mac OS 10.9.x or greater. When you attempt to read with the Cepstral voices, you'll receive a message that the voices are not registered.

Information:

The developer OEM Cepstral voices (the version of the voices bundled with Kurzweil 3000) are not compatible with OS 10.9.x or greater. Personal fully-licensed Cepstral voices should not experience this problem.

Solutions:

- Use the Alex voice or other voices bundled with your Mac OS

- Starting with K3000 v5.0.27 (our latest build of v5 or v14), we are now including free high quality Acepela voices with the Mac version of K3000. These Acepela voices are compatible with OS 10.9.x or greater. These voices have to be installed separately. The installer files for these voices can be found in the Extras folder on the disc image (the .dmg file you download to update).

If you own K3000 v4 or ealier, please contact sales to inquire about upgrading to the latest version of K3000: https://www.kurzweiledu.com/ContactSales.php

If you own K3000 v5 or greater, move to Trash your older version of the app and replace it with the latest app build (i.e. update your version of the software). Make sure you download the correct version you should be using and own. For example, if you own version 5 Standalone, you'll need to make sure you download the latest build/version of v5 Standalone. If you own version 14 Web License, make sure to download v14 Web License.

You can download the latest builds of K3000 here: https://www.kurzweiledu.com/k3mac

Identifying your Mac OS X version:

If you are not sure of what version Mac OS X is on your computer, simply click the Apple icon in the top-left hand corner of your screen and then select About this Mac. This will display your Mac OS X version.

1.10. General Information: Kindle format is not supported

Can I use Kindle books with firefly, Kurzweil 1000 or Kurzweil 3000?

We do not support reading, viewing, or opening of the Kindle format. Kindle files will not open naively with our software as Kindle is a proprietary format meant only for Kindle supported devices from Amazon. For our Kurzweil 1000 and 3000 products, navigate to the file open dialog window via File > Open - The supported formats are listed in the "Supported files" drop-down.

1.11. General Information: What can a Kurzweil 3000 Learnstation do?

Last Updated: June 2015

Applies to Versions: All older legancy versions of Kurzweil 3000 (K3000). Does not apply to fully updated/patched versions of K3000 v12 Web License (Win) and K3000 v4 Web License (Mac). For newer versions of K3000, the LearnStation edition has been discontinued.

Important:

In the older legacy versions of Kurzweil, we offered three different editions of the product. In order to provide the best product going forward, we no longer offer the more limited editions of the product (Professional Black & White, LearnStation). If you upgrade to the lastest version of K3000, what you would have is the fully featured edition of K3000 (which used to be known as the Professional Color edition).

To inquire about upgrading, please contact Sales here: https://www.kurzweiledu.com/ContactSales.php

Details:

A LearnStation has limited capability compared to the Professional Black & White and Professional Color versions of Kurzweil 3000.

A LearnStation is designed as a cost-effective solution to open already created Kurzweil image files (of the .kes file type), read them, edit them, and use them as necessary. A LearnStation is not designed to create or convert new image files.

In other words, you make the Kurzweil image (.kes) file with a Professional version and you can use a LearnStation to read and use that file from another location without having to purchase an additional Professional copy.

The version 12 LearnStation will also open NIMAS and text files. So if you're simply looking for a NIMAS or text file reader, the version 12 LearnStation will do this.

A LearnStation cannot do the following:

  • It cannot open .pdf or .tif files.
  • It cannot open image files other than Kurzweil 3000 image files (.kes).
  • It does not have the KESI Virtual Printer feature and therefore will not be able to virtually print images to Kurzweil 3000.
  • It cannot scan documents or books using a scanner.
  • It cannot perform Optical Character Recognition (OCR), recognizing text in unprocessed images.
  • It cannot perform Zone Editing, re-organizing OCR zones.

For home users without a school or organization to create or supply Kurzweil image (.kes) files for them, it was strongly recommended to purchase either the Professional Black & White or Professional Color version of Kurzweil 3000.

1.12. Web License video guides, including installation and user management

You can watch videos detailing the download and installation process for Kurzweil 3000 Web License below.

Getting Started:

Kurzweil 3000-firefly Overview

firefly - How to create new users

firefly - How to structure your user tree

firefly - What is My Team?

Macintosh:

Installing Kurzweil 3000 Web License for Mac

Installing Kurzweil 3000 V4/v5 Mac Cepstral Voices

Installing Kurzweil 3000 for Mac Read the Web

Windows:

Installing Kurzweil 3000 Web License for Windows

 





1.13. Guide: How to disable Automatic Updates (Win)

Last Updated: June 2015


Issue:

Kurzweil 3000 (K3000), when run by an Administrator user on a computer, will automatically check for updates and attempt to install those updates. Depending on the environment, this may not be ideal behavior. K3000 is set to do this by default, but it can be disabled in different ways.

If K3000 is run by a limited user on the computer (such as a student logging into a computer in a lab), then it will not attempt to automatically update.

The following methods can be used to disable automatic updates.


Within the K3000 software (standard way, done on a case-by-case basis):

From within the K3000 software, you can go to Tools > Options > General. From the General panel, uncheck the option Turn on Automatic Update. Click Apply and then OK to apply the changes.

This option may not be available in earlier versions of K3000 v13 and K3000 v14. Make sure to update your software to see this option.


Outside of the K3000 software, replacing a value in a settings file (advanced method, IT assistance required):

There is a K3000 settings file that has a settings value that can edited to disable automatic updates. If K3000 is installed in many locations already, and you don't walk to each computer manually disabling the setting within the K3000 software (per above), you can instead create a deployment to replace this file with an edited version of the file where this value is modified.

Location:

Windows XP: C:\Documents and Settings\All Users\Shared Documents\KESI\K3000CommonSettings.k3s
Windows 7: C:\Users\Public\Public Documents\KESI\K3000CommonSettings.k3s

Find the line that reads AutoUpdate=1, and replace it with AutoUpdate=0

If the line does not exist, add a new line reading AutoUpdate=0

Disabling the setting during installation (advanced method, IT assistance required):

As part of a command-line installation, you can disable automatic updates by passing the AUTOUPDATE="1" property value to the installer. For example,

msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.14.msi" AUTO="1" EDITION="web" AUTOUPDATE="0" /qn /norestart

1.14. Guide: Registering Kurzweil 3000 (Win/Mac)

 

Applies to: Kurzweil 3000 Windows, Kurzweil 3000 Macintosh - Standalone and Network Administrator

 

General Questions

Registering Kurzweil 3000 (Win)

Registering Kurzweil 3000 (Mac)

Troubleshooting registration errors

 

General Questions 

 

What editions of Kurzweil must I register with a serial number in order to use?

Kurzweil 3000 Standalone, Kurzweil 3000 Network

In the case of Kurzweil 3000 Network, only the Network administrator tool on the machine acting as a server needs to be registered.

 

How do I find the edition of Kurzweil 3000 that I'm installing?

There are a few ways to find this out. Perhaps the easiest way is to look on the front of your case that Kurzweil 3000 came in; it should list on the front Standalone, Network, or Web License.

If this information is not available to you, it's best to contact the holder of your order information; the order should contain the edition. If that is not possible or the information is lost, please contact customer service to inquire further.

Where is the serial number located, and what does it look like? 

Your serial number is either on a card that came in your box, or on the back of your box/case that Kurzweil 3000 came in on a white sticker. In most cases, your serial number will start with a 3 for the Windows version and a 2 for the Mac version. Starting with our new version 14, Mac and Windows serial numbers both begin with 3. Serial numbers are typically 13 digits long. For example, a serial number starting with 313 would be for Kurzweil 3000 version 13, for Windows.  A serial number starting with 205 would be for Kurzweil 3000 version 5, for Mac.

If multiple licenses were purchased, at the end of the serial number there may be a hyphened suffix (e.g. 31300123456789-5) with a value representing your number of licenses. This suffix (-5) should not be entered during the registration process.

You may also notice PRO C or NT ADMIN in front of your serial number, these are not part of your actual serial number; please do not enter them during the registration process.

 

What if there is no serial number in the locations described above?

If you have no serial number on the back of your case, first check the edition on the front of the case. If it states that you have Web License, the Web License version does not have serial numbers used for registration. If you find you have the Web License version and just installed Kurzweil 3000 but are being prompted to register you will need to un-install and re-install the software. During the re-install process make sure to select the Web License version when prompted instead of Standalone.

If you were provided a username and password for firefly or VPORT, use those credentials to log into an installed Kurzweil 3000 Web License client.

 

I've lost my serial number, is there a way to retrieve it?

Please contact customer service and they will do their best to assist you. For customer service to best assist you, please collect all available information that can obtain about your order before reaching out to them if possible.

 

Is it possible to use a Mac serial number to register a Windows version or vice versa?

Yes, but only if you have version 14 or higher of the product or the Web Licence Edition. For older versions, if you have a serial number starting with 2, it is for Mac, and if you have a serial number starting with 3, it's for Windows. These serial numbers will only register their prospective versions. If you are interested in upgrading one of your Standalone or Network licenses to a different platform or are interesting in the Web License Edition as it is dual platform, please contact customer service.

Registering Kurzweil 3000 (Win)

 

Important:

You must have administrator privileges to the computer in order to register successfully. If you do not have these privileges, your system code will be missing during registration and you will not be able to proceed. Information on how to troubleshoot the issue can be found here.

After installing your software and before registering, it's highly recommended to update your software first. An installation from the DVD is rarely up to date due to the frequency of free software updates.

 

Instructions to register Kurzweil 3000 for Windows:

The first time you launch Kurzweil 3000 after installation, you will be asked you to register the software. Please note if you ever have to install Kurzweil 3000 again, you will need to register it again. If you choose to register online, writing down your registration username and password is highly recommended.

After selecting the option to Activate Now, you will see below:

Online – This allows you to use an existing online account, or to create one so you may register online.

Phone – This prompts you to call customer service to register your software via phone.

Key Disk – This is rarely used any longer; very old versions of our software required this option. Please contact customer service for assistance with this option.

 

Phone Registration (Win)

 

 

Product Information – A text box here will contain your System Code. If your System Code is blank, please click here for help.

Customer service will request your System Code as it's required to register over the phone.

Unlock Code – There are two text entry boxes here: 1) The first box is requesting your Serial Number for your product. If you need help finding your serial number please click here. 2) The second box is your Unlock Code. Customer service will provide this code to you once they have all the required information.

When all information has been entered, click the Register Product button.

 

Online Registration (Win)

 

 

Use an Existing Account - This choice will ask for your username and password, that you would only have if you registered online previously. Selecting this option would re-populate your information and allow you to re-register your software.

I Forgot my Username or Password - If you registered online, this choice will attempt to email the username and password that you used in your previous registraton. Once you receive this information you can select Use an Existing Account to register online with the retrieved username and password. If your email address has since changed, please contact customer service for assistance.

Create a new account- This choice will allow to create a new registration account. Please be aware that the username you create must be unique. If it is not unique the system will explain that the username already taken. If you are having trouble finding something unique, try reversing your first/last name or adding some numbers at the end.

 

Detailed Instructions for creating a new account (Win)

First, please make sure to select Create a New Account and then select the Next button.

 

Creating a new user name and password for your account

 

 

User Name – Type in a unique username in this box. More information about unique usernames can be read in the Create a new account section under Online Registration above.

Password – Type a password that you would like to use in this box.

Verify – Type your password again in this box, then select the Next button.

 

Registration Information Screen (1 of 2)

 

 

Please fill out all required information. Required fields are noted with an asterisk (*) and appear in red. Make sure to un-check the Institutional/Business Purchase check-box if you are registering the software for a personal purchase; this will make this field not required.

 

Registration Information Screen (2 of 2)

 

If you do not remember or do not have the Purchase Month or Year please contact customer service for assistance.

Purchase Month - The month the software was purchased.

Purchase Year – The year the software was purchased. For older versions of our software, entering a year prior to 2013 may not be a valid entry unless you update your software first before attempting to register it.

Operating System – Select your operating system. Windows 8 may not be a choice for older versions; please select Windows 7 if you run into this issue.

Serial Number – Please enter your serial number. More information about finding your serial number is here.

System Code – The numbers in this field should automatically populate. If this field is empty, you may not be logged into your computer as an administrator user, or may you be attempting to register an older version. If this field does not populate, pease view the troubleshooting steps here.

Purchase Type – If the software is a new purchase and you had no previous versions of Kurzweil 3000, select New Purchase. If you owned an older version and received a discount via an upgrade purchase, select Upgrade.

When all fields are filled out, please select the Register button.

If you receive no errors, congratulations you have created a new account!

 

Registering Kurzweil 3000 (Mac)

After installing Kurzweil 3000, the first time you launch the product it will ask you to register it. Please note if you ever have to install Kurzweil 3000 again, you will need to register it again. If you choose to register online, writing down your registration username and password is highly recommended.

 

When you select to register your product, you will see below:

New Online Account - This choice will allow to create your own account to register your product with.  Please be aware you create a unique Account Name. If it is not unique the system will explain that the Account Name is already taken. If you are having trouble finding something unique, try reversing your first/last name or adding some numbers at the end. For detailed instructions, click here.

Existing Online Account - This choice will ask for your Account Name and Password, that you would only have if you registered online previously. Selecting this option would allow you to re-register your software using your existing Account Name and Password.

Example:

Retrieve Forgotten Online Account Info - If you registered online, this choice will attempt to email the username and password that you used in your previous registraton. Once you receive this information you can select Use an Existing Account to register online with the retrieved username and password. If your email address has since changed, please contact customer service for assistance.

Example:

Phone - This button will bring up phone registration, allowing you to register without internet access.

Example:

System Code – A text box here will contain your System Code. If your System Code is blank, please click here for help.

Customer service will request your System Code as it's required to register over the phone.

Serial Number - Please type your serial number here. If you need help finding your serial number please click here

Unlock Code –A text box is prompting for an Unlock Code will be here. Customer Service will provide this code to you once they have all the required information.

When all information has been entered, select the Next button to complete the process.

 

Detailed Instructions for creating a new account (Mac)

First, make sure to select New Online Account and then select the Next button, as in the below example:

 

 

Creating a new user name and password for your account

Upon clicking next, after selecting the New Online Account option, you will see below:

 

Account Name – Type in a unique Account Name (also called a username) in this box. More information about unique usernames can be read in the Create a new account section above.

Password – Type a password that you would like to use in this box.

Confirm Password – Type your password again in this box, then select the Next button

 

Registration Information Screen (1 of 2)

Please fill out all required information, which would be all fields with an asterisk. (*) Click the Next button when you are done.

 

Registration Information Screen (2 of 2)

If you do not remember or do not have the Purchase Month or Year please contact customer service for assistance.

Serial Number – Please enter your serial number, more information about finding your serial number is here.

Purchased Month - The month you purchased the software.

Purchased Year – The year you purchased the software. Please note 2013 may not be available if you did not update your software first before attempting to register it.

As: Select New Purchase, if it is a new purchase and you had no previous versions of Kurzweil 3000. Select Upgrade if you owned an older version and received a discount via an upgrade purchase.

For:  Please select your option via the drop-down arrow.

From:  Please select your option via the drop-down arrow.

When all of the above is complete, please select the Next button.

If you receive no errors, congratulations you have created a new account!

Troubleshooting registration errors

 

You are receiving a message that you must be an administrator 

If you are the administrator and you are receiving this error, then you are most likely trying to register an older version of Kurzweil on a newer operating system.

First, try updating your software first and then trying again. This may resolve the issue and it's good to be updated as much as possible.

 

Alternate solution (Win):

1. Double click into your C: drive from Computer in Windows

2. Navigate to: C:\Program Files (x86)\Kurzweil Educational Systems\Kurzweil 3000

3. Find the Kurzweil 3000 application, right click it and select Run as Administrator

4. Select yes, allow, etc. to any prompts that may appear after selecting Run as Administrator

5. When you run Kurzweil 3000 via the above steps, you should be able to register without error.

 

Your System Code is empty

You most likely are not logged into your computer as an administrator.  Please contact someone with administrative credentials for the computer you're using and ask them to log in and register the software for you. If you are the administrator, please check your system time, date, and year and correct them if they are inaccurate. If none of these are issues, and you are running a Windows operating system; please try the steps listed above under the Alternate solution section.

 

You receive a message that your serial number is not valid version X serial number for your copy of Kurzweil, where X is the version number.

Please check your version that you have installed via Help > About Kurzweil 3000 in the software itself. If you find a mismatch, for instance it states you have version 12, but you are expecting a different version, please install the proper version and try registering again. Your serial number must be for the same version you have installed, see below for some serial number examples for ease of identifying your version number.

Version examples; serial number starts with:

204... – Macintosh version 4

205... – Macintosh version 5

310... – Windows version 10

311... – Windows version 11

312... – Windows version 12

313... – Windows version 13

Etc.

 

You receive an error that your user name is already taken

To resolve, please try another user name. If you are having trouble finding something unique, try reversing your first/last name or adding some numbers that you will remember to your user name.

1.15. Guide: Tips for downloading Kurzweil and updates with Internet Explorer

Last Updated: June 2015

Issue:

If you're using Internet Explorer, you may be prevented from downloading the full installer of the Kurzweil 3000 (K3000) software and updates/patches available on our website. This is not a problem with our software or website, but a security measure within Internet Explorer.

When you experience this issue you will see a prompt that states: "To help protect your security, Windows Internet Explorer blocked this site from downloading files to your computer. Click here for more options..."  

Possible Solutions:

1. When you click the link to download the file, choose the Save option when asked if you want to Save or Open. Once the file is done downloading, you can try running it by clicking the Run or Open button.

2. If that does not work, please refer to this Microsoft article for more help: http://msdn.microsoft.com/en-us/library/dd565669%28v=vs.85%29.aspx#workaround

3. After following the instructions in the Microsoft article above, attempt to download and run the file again. Again choose the Save option when asked if you want to Save or Open. Once the file is done downloading, you can try running it by clicking the Run or Open button.

1.16. Guide: Automater Information & Troubleshooting (Win)

Applies to Versions: Kurzweil 3000 (Win) - All currently supported editions

Note: This feature is not available in the Kurzweil 3000 for Windows USB versions, Kurzweil 3000 v11 Web, or any of the Kurzweil 3000 for Macintosh versions.

Note: In order to use the Automater, Kurzweil 3000 must be installed on the machine.

Quick Links:

Guide to updating / patching Kurzweil 3000

What is the Automater?

The K3Automater is a program that is typically used by institutions who offer a scanning service to their students. It is designed for mass conversion of files captured by a high-speed scanner into .KES format.

If you have a high speed scanner, it is often more efficient to use that scanner's software to scan your material rather than use Kurzweil 3000. The result of the scanning process is a set of TIFF files.

Kurzweil 3000 Automater simplifies the process of converting those scanned TIFF files to KES files.

The Automater can also be used to convert PDF files.

When would you want to use the Automater?

The typical workflow for a customer using the K3Automater would go something like this:

  • The customer has a high-speed scanner and a textbook that they wish to convert to .KES format, OR a file/series of files from a publisher (in TIFF or PDF format) containing images for each page of a book that they wish to convert to .KES format. TIFF and PDF are the formats supported by K3Automater since they allow for multiple page images in a single file.
  • The K3Automater is configured to look for PDF or TIFF files in a specified directory on the system it is installed on (called the "Source Hierarchy"). It is also configured to place output KES files in a specified directory (called the "Destination Hierarchy"). These special folders are called Hierarchies since if there are multiple directories in the Source Hierarchy K3Automater will mirror that same directory structure in the Destination Hierarchy. This makes it easier for the customer to organize and locate specific files. Note that K3Automater must be installed on a machine which has a valid copy of Kurzweil 3000 Pro (Color or B/W) installed as well.
  • If the customer is starting from a textbook, they run the textbook through the high-speed scanner and use the image capture software provided by the scanner manufacturer to capture images to 300-DPI PDF or TIFF files.
  • The PDF/TIFF files that were received from the publisher or captured from the high-speed scanner are placed into the directory specified as the "Source Hierarchy" in the K3Automater program.
  • Leave the machine on. Go get a cup of coffee. Better yet, go home for the night and check on it tomorrow.
  • The K3Automater will chug through all the PDF and TIFF files it finds in the Source Hierarchy, converting each to a KES file by running it through Kurzweil 3000 and placing the resulting file in the appropriate directory in the Destination Hierarchy.

How to use the Automater

To use the Automater:

1. Create a "source" folder on your hard drive (or elsewhere on your system), and place the TIFF and/or PDF files into it.

2. Create a "destination" folder on your hard drive (or elsewhere on your system). This is where you want Kurzweil 3000 to place the converted KES files.

3. Run K3Automater.exe on a system that has Kurzweil 3000 installed.

The Kurzweil 3000 Automater dialog box appears.

4. Specify the folder which contains the TIFF and/or PDF files in the Source Hierarchy box, and the folder which you would like to use for the KES files in the Destination Hierarchy box.

  • You can also use Browse to find the folders on your system or over your network.
  • Note: If the Source folder contains a TIFF file and a PDF file with the same name, you will only get one .kes file in the Destination folder.

5. Specify or browse to the folder which you would like to use for the KES files in the Destination Hierarchy box.

6. If you want, you can use Command Arguments to instruct the Automater to perform additional tasks, such as deleting the source file after conversion.

  • The default command argument -in:^S -out:^D -x , simply takes the source path and file name (^S) as input, and outputs it to the destination path and file name (^D). "-x" indicates the end of the command line.

7. Click OK.

  • When the Automater is done converting the files, it waits for more files in the Source folder.
  • To stop the Automater, click Cancel. 

Notes:

  • You can add more files to the Source folder while the Automater is converting existing files. You do not need to restart; it checks the source folder every few seconds for additional work.

  • The Automater remembers the Source and Destination hierarchies you specify, so the next time you use it, these hierarchies appear in their respective boxes.

  • If Kurzweil 3000 is configured to use the Ask for User at Startup option, you should use the -user:name command option. If you don't, you will be forced to log on each time the Automater begins to convert a file in the Source folder.

 

Where can I download the Automater?

For customers that do not have access to their kurzweil 3000 media, Or are looking for the latest version they can download from this Direct Link:

Latest Automater

Does the Automater work with Kurzweil 3000 Web License Editions?

Yes, but only on versions 12 and higher. Make sure to enter your Web License username and password into the Automater for proper function with the Web License version.

Tips for troubleshooting the Automater

Note: Always update Kurzweil before you attempt troubleshooting. Please review our Guide to updating / patching Kurzweil 3000 if you are unsure how to patch or update your Kurzweil product before proceeding.

Note: certain file names will not be processed correctly by the Automater. Avoid spaces, hyphens, and any characters besides alpha and numeric..

  • Make sure you are logged into Windows as an administrative user.
  • You will want to verify that you are updated to the latest version of your Kurzweil NT product (view note for assistance)
  • Make sure you have adequate space available on your hard disk drive. Then make sure your temporary folder (typically in "C:\Documents and Settings\<username>\Local Settings\Temp", where <username> is the name you use to log on to Windows) does not have its Read Only attribute set. Finally, make sure your user account has permissions to access your "temp" folder. Consult your Microsoft Windows documentation or see your System Administrator for help in checking these items.
  • Try to print something to the KESI Virtual Printer. It should print out into Kurzweil as it would on a piece of paper. If it doesn't, follow the below steps:

1. Close Kurzweil 3000 and any programs that are currently running.

2. Place your Kurzweil 3000 Windows install CD into your CD-ROM drive. An install window will pop-up prompting you to install. Cancel out of this.

3. In Windows, click on Start > Control Panel > Printers and Other Hardware > Printers and Faxes > Add Printer

4. Double-click Add Printer to Run the Hardware Wizard to add a printer

5. In the Hardware Wizard, choose to create a Local Printer > add the printer manually > assign it to LPT1 port > choose the option Have Disk

6. In the Have Disk window, click Browse. Browse to D:\KESIPrint\2000 > click on the .INF file you see there and Open it.

7. Follow the prompts on the screen to finish the installation of the KESI Virtual Printer

8. After the Virtual Printer is installed, go to Printers and Faxes again.

9. Right-click the KESI Virtual Printer, and choose Properties.

10. In the KESI Virtual Printer Properties window, go to the Advanced tab. Mark the radio button (circle button) Print Directly to Printer. Click Apply.

11. Go to the Ports tab. Click Add Port, choose the port type Local Port from the list, and click the New Port... button. Name the port Kesi Virtual and click OK.

12. Close the window where you can select a new port type, and go back to the Ports tab of the KESI Virtual Printer Properties.

13. Click Apply to assign the KESI Virtual Printer to your new Local Port titled Kesi Virtual. Click OK to close the Properties window.

14. Run Kurzweil and minimize it. Try to print something to the KESI Virtual Printer. It should print out correctly into Kurzweil.

Make sure .pdf files are properly associating themselves with Kurzweil:

1. Navigate to C:\Program files\Kurzweil educational systems\Diags\fileassociate.exe. (On Windows Vista or Windows 7 64 bit), Navigate to C:\Program files (x86)\Kurzweil educational systems\Diags\fileassociate.exe.

2. Enter PDF in the extension and click Get Current Association

3. It should show you the correct path for acrobat version x

4. Click OK

5. Click Associate and accept the change (even though it's not really changing anything)

6. Try opening a pdf again

7. Run the Automater again

8. If you are still experiencing errors, try changing your OCR Engine. This can be done through Kurzweil. Click on Tools > Options > then click on the Scanning icon. Try FineReader, ScanSoft Accurate and Fast.

9. Finally, please verify your system specs. If your computer is lacking RAM or processing speed, you will encounter issues using the Automater and opening up larger files.

Automater Command Arguments:

-in:file name.foo file to open

-out:file name.foo file to save

-stat:file name.foo file to save recognition statistics

-user:name change user name

-x exit end the command line (must be last)

-d delete previous "-in" file

-2page turn on 2 page mode

-autorotate force auto-rotate ON

-rotate0 rotate 0 (disable auto-rotate)

-despeckle force despeckle ON

-nodespeckle force despeckle OFF

-deskew force deskew ON

-nodeskew force deskew OFF

-despeckle force despeckle ON

-nodespeckle force despeckle OFF

Typical usage:

-in: foo-bar.tif -out: my file.kes -d -x

Notes:

  • Currently -d applies only to TIF and PDF files.

  • Currently only one file may be opened.

  • Use full pathnames for -in and -out when running from a DOS command line.

  • If the output file exists, it will be overwritten without warning.

  • Filenames can contain "-" but not " -" (hyphen with a preceding space).

Viewing Automater Recognition

The Automater's Statistics function can help you to determine the quality of the recognition process performed by the OCR engine selected in the Kurzweil 3000 Scanning Options pane.

To view recognition statistics:

Click the Automater's Statistics button.

This opens the Recognition Statistics dialog box, which contains a number of statistics regarding the recognition of the files processed by the Automater.

For each processed file, the following statistics are provided:

  • The number of pages.

  • The number of characters recognized.

  • The Confidence Level.

Interpreting the Confidence Level

Confidence Level is a measure of how confident the system is about the recognition process. The higher the number, the more confident Kurzweil 3000 is regarding the accuracy of the recognition process. You can consider a Confidence Level of 95 as a borderline level between a good recognition and one that requires a visual inspection of the file.

When you inspect your files, look for some of the following recognition anomalies that may be affecting the confidence level:

  • If the files were originally created via scanning, look for broken or touching characters. This could indicate that the original scanning brightness was too low. You'll will need to edit the underlying text in order to correct these problems.

  • In some cases, the OCR engine might try to recognize text within a graphic and either fail completely or misrecognize the characters, causing a lower confidence level number. However, this may or may not be important to you, since you might not want this type of text read anyway. If you don't want the text read, and Kurzweil 3000 is reading it (poorly), use the Zone Editor to designate the area that the text appears in as a graphic.

1.17. Guide: MSI Deployment & Remote Installation - K3000 v14 (Win)

Last Updated: June 2015

Applies to Versions: Kurzweil 3000 Windows Version 14 - Standalone, Network, Web License

These instructions do not apply to Kurzweil 3000 (K3000) v12 and K3000 v13. This article is written for system or network administrators attempting to create an enterprise-level silent installation/deployment of Kurzweil 3000.  Desktop technicians, teachers, or home users should conduct manual installations of the software.


Uninstall any older version of K3000 existing on your computers

Due to architecture changes in the K3000 v14 software, you cannot install K3000 v14 over previous versions (such as K3000 v13.x, v12.x, etc.). So if you have K3000 v13 installed on a computer, you must first uninstall K3000 v13 before installing K3000 v14.

All of K3000's MSI installers can also work as uninstallers if you pass the msiexec uninstall command switch (/u) to the MSI. For example, if you have K3000 v13 installed on your computers, you're looking at the following steps before you attempt to install K3000 v14:

1. Locate the K3000 v13 installer files on your distribution point (network share drive).

2. If you no longer have the K3000 v13 installer files, you can download them from here: https://www.kurzweiledu.com/k3000-previous-downloads.html

3. The command-line to silently uninstall K3000 v13 would be: msiexec /u "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.13.msi" /qn /norestart

4. Deploy the uninstall job, ensuring that the older version of K3000 is uninstalled on the computer grouping.

5. Get ready to prepare your K3000 v14 silent install following the instructions below.


Download the K3000 software (don't use the DVD)

Use the latest downloadable build available from the link below. The downloadable build is always up-to-date, unlike printed DVDs. If you install from the copied contents of the DVD you may encounter installation errors following these instructions, as our installer archetecture is consistently updated by our engineers.

1. Download the latest build of Kurzweil 3000 (K3000) and use that to create your package.

The latest build of K3000 Windows Verison 14 can be downloaded here: http://www.kurzweiledu.com/k3win

The downloaded file is a self-extracting EXE.  The extracting process will create an InstallTemp[...] folder that contains the full contents of the Kurzweil 3000 v14 DVD.  To simplify instructions, rename the InstallTemp[...] folder that gets created to K3000InstallPackage.

2. Copy the K3000InstallPackage folder to your distribution point (i.e. a shared folder on your network, most likely hosted on a server in your data center).  All user groups will need at least read and execute permissions to this shared folder.


Before you can run a silent install (deployment) of K3000, you must first make sure that some Microsoft Visual C++ and .NET packages are already installed

A regular full UI install of K3000 (i.e. double-clicking the installer to run it) will automatically install the following Visual C++ and .NET packages if they're not already installed on the computer. Components from these packages are required to install K3000 properly. However, when the K3000 installer is run silently (e.g. a msiexec deployment made with a /qn switch) it cannot attempt to install these redistributables along with it. This means (if they're not already installed) you need to install the following redistributables prior to installing K3000 silently:

  • Microsoft .NET 4.5.1
  • Microsoft Visual C++ 2013 Redistributable Package x86 (this is required on both x86 and x64 versions of Windows; yes, this will install on a x64 computer)
  • Microsoft Visual C++ 2013 Redistributable Package x64 (this is only required on x64 versions of Windows)

.NET 4.5.1 download: http://www.microsoft.com/en-us/download/details.aspx?id=40779

Command-line silent install for .NET:

<filename>.exe /q /norestart

C++ 2013 download: http://www.microsoft.com/en-us/download/details.aspx?id=40784

Command-line silent install for C++ 2013:

<path>\vcredist_x86.exe /install /quiet /norestart

<path>\vcredist_x64.exe /install /quiet /norestart

Warning: There's a third version of the 2013 Visual C++ redistibutable, the arm version which is made for Windows 8 tablets, and may be downloaded as part of an automatic update from the Windows Store. The arm version is not compatible with K3000. If this package is installed, make sure to uninstall it from the computer first.


Command-line silent installations

It's important that the Kurzweil 3000 v.14.msi be run from its shared folder ...\K3000InstallPackage\Software you created in an earlier step (that most likely exists on your distribution point), as it calls various resource files from its location during installation.  So keep the files and folders that "live with" Kurzweil 3000 v.14.msi in their relative location.  If Kurzweil 3000 v.14.msi is taken out of its location and run by itself it will not function. Restarting after installation is also not required.

Instructions:

Execute a Windows Installer (msiexec) installation via a command-line window (cmd.exe) or .bat script following the below parameters and examples listed in each table for whatever client type you are attempting to install.

If you want to perform a manual local test, because you're executing a silent (/qn) installation, you will not see a UI during installation. To monitor installation, you can observe the msiexec.exe process in Task Manager. The installation should be considered complete when:

a) All instances of the msiexec.exe process are no longer taking any CPU resources.
b) There is a Kurzweil 3000 shortcut created on the desktop.
c) There is an entry Kurzweil 3000 v.14 in Windows' installed programs.

Warning: If you want to perform a manual local test using Windows Vista or Windows 7 with User Account Control (UAC) enabled, make sure to Run as Administrator cmd.exe or the .bat file you execute.

Standalone Client Installation

Properties

Values

Description

AUTO

1

Required property value for silent installs.

EDITION

standalone

Determines the type of client that is installed.

Command-line example (single line):

msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.14.msi" AUTO="1" EDITION="standalone" /qn /norestart

Note:

The Standalone Client will first function in Trial Mode for 30-days or until it is activated.  To activate, a user must run Kurzweil 3000 as an Administrator and complete an in-software registration chute requiring a serial number that starts with 31400[...].  This serial number is located on the packaging of the software.

 

Network Client Installation (this is a standard networked client)

Properties

Values

Description

AUTO

1

Required property value for silent installs.

EDITION

net

Determines the type of client that is installed.

SERVER

<IP address>

e.g.: 172.3.1.0

This is the internal static IP address of the computer where the Kurzweil 3000 Network Engine (the network licensing server) is installed.   The IP address of "172.3.1.0" is an example.

Command-line example (single line):

msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.14.msi" AUTO="1" EDITION="net" SERVER="172.3.1.0" /qn /norestart

 

Network  Remote Client Installation (this is a non-networked take home client)

Properties

Values

Description

AUTO

1

 Required property value for silent installs.

EDITION

netpro

Determines the type of client that is installed.

Command-line example (single line):

msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.14.msi" AUTO="1" EDITION="netpro" /qn /norestart

Note:

It is advised to not install Network Remote Clients remotely or through deployments.  The idea behind a Network Remote Client is to install Kurzweil 3000 on a user's home computer, where it will temporarily function without access to the Internet or a network connection.

After installation the Network Remote Client will not function until it is activated with a License-to-Go code.  You can generate License-to-Go codes from your Kurzweil 3000 Network Engine (your license server).  Generating such codes will "check out" the license from your server.

Warning: The Network Remote Client will only function when run by an Administrator.  Restricted users cannot run the Network Remote client.  On Windows Vista and Windows 7 computers, disable UAC before using a Network Remote Client.

 

Web License Client Installation

Properties

Values

Description

AUTO

1

Required property value for silent installs.

EDITION

web

Determines the type of client that is installed.

Command-line example (single line):

msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.14.msi" AUTO="1" EDITION="web" /qn /norestart

 
Disabling Auto-Updates During Installation

By default, Kurzweil 3000 (any client type) will attempt to search for updates and install any updates it finds when launched by an Administrator on a computer.  This can be disabled during installation by adding the optional property value.

Properties

Values

Description

AUTOUPDATE

0

Optional.  Disables auto-updates.

 

1

Default value if not specified.  Kurzweil will check for updates and install any it finds each time it's launched by an Administrator.

Command-line example (Web License Client):

msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.14.msi" AUTO="1" EDITION="web" AUTOUPDATE="0" /qn /norestart


Batch script (.bat) example (Web License Client):

@ECHO Installing Kurzweil 3000 Web Licensing from a shared folder on your network.  This may take upwards of 20 minutes.  Please wait...

@ECHO OFF

msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.14.msi" AUTO="1" EDITION="web" /qn /norestart

exit


Group Policy, SCCM, Altiris, Dell KACE, ZENworks, PDQ, etc. – use Orca to modify the .msi; set the job so it caches the entire Software\ folder where the .msi resides

Kurzweil requires a certain set of property values to be passed to the .msi in order to install correctly.  These property values can be passed via command-line as noted in the above tables and examples.  However, when deploying through systems where these additional command-line switches may not be guaranteed to pass properly, it is recommended to directly modify these property values in the Kurzweil 3000 v.14.msi file's database Property table.  This way you can "bake in" everything to the .msi, so you can simply add the MSI to a job and it will install properly.  It also simplifies future redistrubtion of the .msi.

If you own a Windows server, it is recommended to download and install Orca to edit values in the database Property table of the Kurzweil 3000 v.14.msi file.

Orca is normally included in the Windows SDK.  For your convenience, we've included it as an attached download at the bottom of this article (scroll down).

Additionally, when setting up the job, it's important to cache the entire Software\ folder where the Kurzweil 3000 v.14.msi resides. This is because the .msi calls various resources from this folder, most importantly the .cab file. If you move the .msi out of this folder and run it, it will fail, as the relative links will be broken.

Instructions:

1. Download and install Orca.  Choose to do a Complete install.

2. Navigate to \\SERVERNAME\K3000InstallPackageK3000\Software\ and right-click > Edit with Orca the Kurzweil 3000 v.14.msi file.

3. Find the Property table (in the left column of Orca's GUI).

4. Rows for AUTO, EDITION, SERVER, and AUTOUPDATE are all found in the Property table (found in the table on the right side of the GUI).  Sort the Property table alphabetically so you can easily find the applicable fields.  Click in the applicable value fields to edit them.  Do not attempt to edit fields/values not specified within this article.

5. When entering values in to database fields, do not include "quotes" around each value like you would when passing Property values via command-line.  Edit the applicable values and then File > Save changes to the Kurzweil 3000 v.14.msi file.  Do not create a .mst file to apply the changes.

6. After saving the changes and exiting Orca, right-click > Edit with Orca the Kurzweil 3000 v.14.msi file again, go back to the Property table, and to verify that your changes took.

If you edit the file this way you do not have to worry about passing these property values during installation via command-line.


Installing the Acapela Voices

If you want extra high quality Text-to-Speech (TTS) voices and languages to use within K3000 v14, we recommend installing the Acapela high quality voices that are licensed for K3000 (they're free for you to download/install).

Note that K3000 will already come installed with high quality US English, Spanish, and French Canadian voices. Adding extra Acepla voices is entirely an optional step.

Instructions:

Step 1. Download the installers.

The installers for additional TTS voices are available on this page: http://www.kurzweiledu.com/k3win

The TTS Windows installers are packaged as self-extracting .exe files. The extracting process will create a folder named (for example) InstallTemp_AcapelaEnglishNonUSVoices_1400. This folder contains the full contents of a TTS installer.

Step 2. Copy the extracted folder to an applicable path on your distribution point, e.g.:

\\SERVERNAME\K3000InstallPackageK3000\InstallTemp_AcapelaEnglishNonUSVoices_1400\

Step 3. There are no special property values required to be passed to the TTS installers.

Command line example for a silent install without restarting:

msiexec /I "\\SERVERNAME\K3000InstallPackageK3000v14\InstallTemp_AcapelaEnglishNonUSVoices_1400\Acapela English Non-US Voices.msi" /qn /norestart

You can simply point your deployment job to the .msi


Installing the .msi patches/updates for K3000

If you have older versions of K3000 v14 installed, you may want to update the software (e.g. from v14.03 to v14.11) through installing a patch. We have .msi patches available that can can be installed silently.

You only need to install the latest patch to fully update K3000. For example, if you have v14.03 installed and want to update to the latest verison build (which at the time of writing this is v14.11), then you only need to install the v14.11 patch. You don't have to install the v14.04 patch, then the v14.05 patch, and so forth.

Instructions for silently installing the .msi patch can be found here: http://support.cambiumtech.com/index.php?pg=kb.page&id=1793

1.18. Kurzweil 3000 patch MSI silent install instructions (Win)

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v13 and v14 for Windows

Guide:

Following the below instructions will let you run and install the Kurzweil 3000 patch MSI silently. Technology depts may want to do this to update Kurzweil 3000 (K3000) on a large group of computers at once in an automated fashion.

1. Prior to running the MSI installer, the following msiexec command must be run on the computers in question. This command will silently uninstall the previous version of the patch on the computer. This is important, since a new MSI patch can only be run on a computer once the old MSI patch is uninstalled. The entry in Windows's Programs and Features is named patch attributed to Kurzweil Education Systems, which will be silently uninstalled by running this command. The command line is as follows (the same GUID works for both v13 and v14):

msiexec /x {5329B5A6-77FD-4DDD-9130-D823047D1B22} /qn

2. If you have K3000 v13, download the latest v13 patch. If you have K3000 v14, download the latest v14 patch. You can download the latest patches/updates from here: https://www.kurzweiledu.com/news-resources/software-updates.html

3. Copy the MSI file to your distribution point.

4. The following command can be used to silently install the new MSI patch (v14 example):

msiexec /i "<path>\K3000Patch14.xx.msi" /qn

5. MSI should be cached to a client machine and run locally, as opposed to a client computer running the MSI directly from a network shared folder. SCCM and other deployment systems usually have a checkbox in the GUI for setting up the job to do that.

 

1.19. Guide: MSI Deployment & Remote Installation - K3000 v13 (Win)

Last Updated: June 2013

Applies to Versions: Kurzweil 3000 Windows Version 13 - Standalone, Network, Web License

Warning: These instructions do not apply to Kurzweil 3000 v12.  For version 12 instructions, please view the following article: http://support.cambiumtech.com/index.php?pg=kb.page&id=1621

This article is written for system or network administrators attempting to create an enterprise-level silent installation/deployment of Kurzweil 3000.  Desktop technicians, teachers, or home users should conduct manual installations of the software.

 

Download / Preparation

1. Download the latest build of Kurzweil 3000 and use that to create your package.

The latest build of Kurzweil 3000 Windows Verison 13 can be downloaded here: http://www.kurzweiledu.com/installv13

The downloaded file is a self-extracting EXE.  The extracting process will create an InstallTemp folder that contains the full contents of the Kurzweil 3000 v13 DVD.  To simplify instructions, rename the InstallTemp folder that gets created to K3000InstallPackage.

Warning: If you create your installation package from older media, such as a release DVD or an older download, you will encounter installation errors following these instructions as the architecture of our installers have changed.

2. Copy the K3000InstallPackage folder to your distribution point (i.e. a shared folder on your network, most likely hosted on a server in your data center).  All user groups will need at least read and execute permissions to this shared folder.

 

Command-line Silent Installations

It's important that the Kurzweil 3000 v.13.msi be run from its shared folder ...\K3000InstallPackage\Software you created in an earlier step (that most likely exists on your distribution point), as it calls various resource files from its location during installation.  So keep the files and folders that "live with" Kurzweil 3000 v.13.msi in their relative location.  If Kurzweil 3000 v.13.msi is taken out of its location and run by itself it will not function.

Restarting after installation is not required.

Instructions

Execute a Windows Installer (msiexec) installation via a command-line window (cmd.exe) or .bat script following the below parameters and examples listed in each table for whatever client type you are attempting to install.

If you want to perform a manual local test, because you're executing a silent (/qn) installation, you will not see a UI during installation.  To monitor installation, you can observe the msiexec.exe process in Task Manager.  The installation should be considered complete when:

a) All instances of the msiexec.exe process are no longer taking any CPU resources.
b) There is a Kurzweil 3000 shortcut created on the desktop.
c) There is an entry Kurzweil 3000 v.13 in Windows' installed programs.

Warning: If you want to perform a manual local test using Windows Vista or Windows 7 with User Account Control (UAC) enabled, make sure to Run as Administrator cmd.exe or the .bat file you execute.

Standalone Client Installation

Properties

Values

Description

AUTO

1

Required property value for silent installs.

EDITION

standalone

Determines the type of client that is installed.

Command-line example (single line):

msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.13.msi" AUTO="1" EDITION="standalone" /qn /norestart

Note:

The Standalone Client will first function in Trial Mode for 30-days or until it is activated.  To activate, a user must run Kurzweil 3000 as an Administrator and complete an in-software registration chute requiring a serial number that starts with 31300[...].  This serial number is located on the packaging of the software.

 

Network Client Installation (this is a standard networked client)

Properties

Values

Description

AUTO

1

Required property value for silent installs.

EDITION

net

Determines the type of client that is installed.

SERVER

<IP address>

e.g.: 172.3.1.0

This is the internal static IP address of the computer where the Kurzweil 3000 Network Engine (the network licensing server) is installed.   The IP address of "172.3.1.0" is an example.

Command-line example (single line):

msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.13.msi" AUTO="1" EDITION="net" SERVER="172.3.1.0" /qn /norestart

 

Network  Remote Client Installation (this is a non-networked take home client)

Properties

Values

Description

AUTO

1

 Required property value for silent installs.

EDITION

netpro

Determines the type of client that is installed.

Command-line example (single line):

msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.13.msi" AUTO="1" EDITION="netpro" /qn /norestart

Note:

It is advised to not install Network Remote Clients remotely or through deployments.  The idea behind a Network Remote Client is to install Kurzweil 3000 on a user's home computer, where it will temporarily function without access to the Internet or a network connection.

After installation the Network Remote Client will not function until it is activated with a License-to-Go code.  You can generate License-to-Go codes from your Kurzweil 3000 Network Engine (your license server).  Generating such codes will "check out" the license from your server.

Warning: The Network Remote Client will only function when run by an Administrator.  Restricted users cannot run the Network Remote client.  On Windows Vista and Windows 7 computers, disable UAC before using a Network Remote Client.

 

Web License Client Installation

Properties

Values

Description

AUTO

1

Required property value for silent installs.

EDITION

web

Determines the type of client that is installed.

Command-line example (single line):

msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.13.msi" AUTO="1" EDITION="web" /qn /norestart

 
Disabling Auto-Updates During Installation

By default, Kurzweil 3000 (any client type) will attempt to search for updates and install any updates it finds when launched by an Administrator on a computer.  This can be disabled during installation by adding the optional property value.

Properties

Values

Description

AUTOUPDATE

0

Optional.  Disables auto-updates.

 

1

Default value if not specified.  Kurzweil will check for updates and install any it finds each time it's launched by an Administrator.

Command-line example (Web License Client):

msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.13.msi" AUTO="1" EDITION="web" AUTOUPDATE="0" /qn /norestart


Batch script (.bat) example (Web License Client):

@ECHO Installing Kurzweil 3000 Web Licensing from a shared folder on your network.  This may take upwards of 20 minutes.  Please wait...

@ECHO OFF

msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.13.msi" AUTO="1" EDITION="web" /qn /norestart

exit

 

Group Policy, SCCM, Altiris, ZENworks, etc. – use Orca to modify the MSI

Kurzweil requires a certain set of property values to be passed to the MSI in order to install correctly.  These property values can be passed via command-line as noted in the above tables and examples.  However, when deploying through systems where these additional command-line switches may not be guaranteed to pass properly, it is recommended to directly modify these property values in the Kurzweil 3000 v.13.msi file's database Property table.  This way you can "bake in" everything to the MSI, so you can simply add the MSI to a job and it will install properly.  It also simplifies future redistrubtion of the MSI.

If you own a Windows server, it is recommended to download and install Orca to edit values in the database Property table of the Kurzweil 3000 v.13.msi file.

Orca is normally included in the Windows SDK.  For your convenience, we've included it as an attached download at the bottom of this article (scroll down).

Instructions

1. Download and install Orca.  Choose to do a Complete install.

2. Navigate to \\SERVERNAME\K3000InstallPackage\Software\ and right-click > Edit with Orca the Kurzweil 3000 v.13.msi file.

3. Find the Property table (in the left column of Orca's GUI).

4. Rows for AUTO, EDITION, SERVER, and AUTOUPDATE are all found in the Property table (found in the table on the right side of the GUI).  Sort the Property table alphabetically so you can easily find the applicable fields.  Click in the applicable value fields to edit them.  Do not attempt to edit fields/values not specified within this article.

5. When entering values in to database fields, do not include "quotes" around each value like you would when passing Property values via command-line.  Edit the applicable values and then File > Save changes to the Kurzweil 3000 v.13.msi file.  Do not create a .mst file to apply the changes.

6. After saving the changes and exiting Orca, right-click > Edit with Orca the Kurzweil 3000 v.13.msi file again, go back to the Property table, and to verify that your changes took.

If you edit the file this way you do not have to worry about passing these property values during installation via command-line.

 

Deploying MSI Patches After Installation

We have MSI patches available to assist you in updating installations in an enterprise environment. When patching, only the latst patch is required.  If you just installed the software using the directions above, you will not need to worry about patching as you're using the latest version.

Instructions for silently installing the MSI patch can be found here: http://support.cambiumtech.com/index.php?pg=kb.page&id=1793

 

1.20. Guide: MSI Deployment & Remote Installation - K3000 v12 (Win)

Last Updated: June 2013

Applies to Versions: Kurzweil 3000 Windows Version 12 - Standalone, Network, Web License

Warning: These instructions do not apply to Kurzweil 3000 v13.  For version 13 instructions, please view the following article: http://support.cambiumtech.com/index.php?pg=kb.page&id=1573

This article is written for system or network administrators attempting to create an enterprise-level silent installation/deployment of Kurzweil 3000.  Desktop technicians, teachers, or home users should conduct manual installations of the software

 

Download / Preparation

1. Download the latest build of Kurzweil 3000 and use that to create your package.

The latest build of Kurzweil 3000 Windows Verison 12 can be downloaded here: http://www.kurzweiledu.com/installv12

The downloaded file is a self-extracting EXE.  The extracting process will create an InstallTemp folder that contains the full contents of the Kurzweil 3000 v12 DVD.  To simplify instructions, rename the InstallTemp folder that gets created to K3000InstallPackage.

Warning: If you create your installation package from older media, such as a release DVD or an older download, you will encounter installation errors following these instructions as the architecture of our installers have changed.

2. Copy the K3000InstallPackage folder to your distribution point (i.e. a shared folder on your network, most likely hosted on a server in your data center).  All user groups will need at least read and execute permissions to this shared folder.

 

Command-line Silent Installations

It's important that the Kurzweil 3000 v.12.msi be run from its shared folder ...\K3000InstallPackage\Software you created in an earlier step (that most likely exists on your distribution point), as it calls various resource files from its location during installation.  So keep the files and folders that "live with" Kurzweil 3000 v.12.msi in their relative location.  If Kurzweil 3000 v.12.msi is taken out of its location and run by itself it will not function.

Restarting after installation is not required.

Instructions

Execute a Windows Installer (msiexec) installation via a command-line window (cmd.exe) or .bat script following the below parameters and examples listed in each table for whatever client type you are attempting to install.

If you want to perform a manual local test, because you're executing a silent (/qn) installation, you will not see a UI during installation.  To monitor installation, you can observe the msiexec.exe process in Task Manager.  The installation should be considered complete when:

a) All instances of the msiexec.exe process are no longer taking any CPU resources.
b) There is a Kurzweil 3000 shortcut created on the desktop.
c) There is an entry Kurzweil 3000 v.12 in Windows' installed programs.

Warning: If you want to perform a manual local test using Windows Vista or Windows 7 with User Account Control (UAC) enabled, make sure to Run as Administrator cmd.exe or the .bat file you execute.

 

Standalone Client Installation

Properties

Values

Description

AUTO

1

Required property value for silent installs.

EDITION

standalone

Determines the type of client that is installed.

Command-line example (single line):

msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.12.msi" AUTO="1" EDITION="standalone" /qn /norestart

Note:

The Standalone Client will first function in Trial Mode for 30-days or until it is activated.  To activate, a user must run Kurzweil 3000 as an Administrator and complete an in-software registration chute requiring a serial number that starts with 31200[...].  This serial number is located on the packaging of the software.

The type of serial number used will determine if the client activates (and therefore functions) as the LearnStation, Professional Black & White or Professional Color version of Kurzweil 3000.

Serial Number used

Kurzweil 3000 activates as...

3120002[...]

LearnStation

3120001[...]

Professional Black & White

3120003[...]

Professional Color

  

Network Client Installation (this is a standard networked client)

Properties

Values

Description

AUTO

1

Required property value for silent installs.

EDITION

net

Determines the type of client that is installed.

PRODUCT

scan

Default value if not specified.  Sets the default license type of the client as Professional Color.  It's recommended to use the license type you have most of.

 

bw

Sets the default license type of the client as Professional Black & White.  It is recommended to use the license type you have most of.

 

read

Sets the default license type of the client as LearnStation.  It is recommended to use the license type you have most of.

SERVER

<IP address>

e.g.: 172.3.1.0

This is the internal static IP address of the computer where the Kurzweil 3000 Network Engine is installed (i.e. the licensing engine).   The IP address of "172.3.1.0" is an example.

Command-line example (single line):

msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.12.msi" AUTO="1" EDITION="net" PRODUCT="read" SERVER="172.3.1.0" /qn /norestart

 

Network  Remote Client Installation (this is a non-networked take home client)

Properties

Values

Description

AUTO

1

Required property value for silent installs.

EDITION

netpro

Determines the type of client that is installed.

Command-line example (single line):

msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.12.msi" AUTO="1" EDITION="netpro" /qn /norestart

Note:

It is advised to not install Network Remote Clients remotely or through deployments.  The idea behind a Network Remote Client is to install Kurzweil 3000 on a user's home computer, where it will temporarily function without access to the Internet or a network connection.

After installation the Network Remote Client will not function until it is activated with a License-to-Go code.  You can generate License-to-Go codes from your Kurzweil 3000 Network Engine (your license server).  Generating such codes will "check out" the license from your server.

Warning: The Network Remote Client will only function when run by an Administrator.  Restricted users cannot run the Network Remote client.  On Windows Vista and Windows 7 computers, disable UAC before using a Network Remote Client.

 

Web License Client Installation

Properties

Values

Description

AUTO

1

Required property value for silent installs.

EDITION

web

Determines the type of client that is installed.

USER

<Username>

e.g.: guestuser01

If students forget their Kurzweil 3000 login info, they have the option to log in as a Guest User.  A Guest User is simply a generic (i.e. fake) student profile that is assigned to an active Kurzweil 3000 class within VPORT.  This value is the Username of that generic student account.  If you have not created a generic student account within VPORT for this purpose, please do so before installation.  The Guest Username of "guestuser01" is an example.

PASSWORD

<Password>

e.g.: guestpassword01

This value is the Password of the Guest User student account.  The Guest Password of "guestpassword01" is an example.

Command-line example (single line):

msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.12.msi" AUTO="1" EDITION="web" USER="guestuser01" PASSWORD="guestpassword01" /qn /norestart

 

Disabling Automatic Updates During Installation

By default, Kurzweil 3000 (any client type) will attempt to search for updates and install any updates it finds when launched by an Administrator on a computer.  This can be disabled during installation by adding the optional property value.

Properties

Values

Description

AUTOUPDATE

0

Optional.  Disables auto-updates.

 

1

Default value if not specified.  Kurzweil will check for updates and install any it finds each time it's launched by an Administrator.

Command-line example (Web License Client, single line):

msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.12.msi" AUTO="1" EDITION="web" USER="guestuser01" PASSWORD="guestpassword01" AUTOUPDATE="0"  /qn /norestart

 

Batch script (.bat) example (Web License Client):

@ECHO Installing the Kurzweil 3000 v12 Web License from a shared folder on your network.  The guest username / password will be set as guestuser01 / guestpassword01.  Automatic updates will be disabled.  This installation may take upwards of 20 minutes.  Please wait...

@ECHO OFF

msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.12.msi" AUTO="1" EDITION="web" USER="guestuser01" PASSWORD="guestpassword01" AUTOUPDATE="0"  /qn /norestart

exit

 

Group Policy, SCCM, Altiris, ZENworks, etc. – use Orca to modify the MSI

Kurzweil requires a certain set of property values to be passed to the MSI in order to install correctly.  These property values can be passed via command-line as noted in the above tables and examples.  However, when deploying through systems where these additional command-line switches may not be guaranteed to pass properly, it is recommended to directly modify these property values in the Kurzweil 3000 v.12.msi file's database Property table.  This way you can "bake in" everything to the MSI, so you can simply add the MSI to a job and it will install properly.  It also simplifies future redistrubtion of the MSI.

If you own a Windows server, it is recommended to download and install Orca to edit values in the database Property table of the Kurzweil 3000 v.12.msi file.

Orca is normally included in the Windows SDK.  For your convenience, we've included it as an attached download at the bottom of this article (scroll down).

Instructions

1. Download and install Orca.  Choose to do a Complete install.

2. Navigate to \\SERVERNAME\K3000InstallPackage\Software\ and right-click > Edit with Orca the Kurzweil 3000 v.12.msi file.

3. Find the Property table (in the left column of Orca's GUI).

4. Rows for AUTO, EDITION, SERVER, and AUTOUPDATE are all found in the Property table (found in the table on the right side of the GUI).  Sort the Property table alphabetically so you can easily find the applicable fields.  Click in the applicable value fields to edit them.  Do not attempt to edit fields/values not specified within this article.

5. When entering values in to database fields, do not include "quotes" around each value like you would when passing Property values via command-line.  Edit the applicable values and then File > Save changes to the Kurzweil 3000 v.12.msi file.  Do not create a .mst file to apply the changes.

6. After saving the changes and exiting Orca, right-click > Edit with Orca the Kurzweil 3000 v.12.msi file again, go back to the Property table, and to verify that your changes took.

If you edit the file this way you do not have to worry about passing these property values during installation via command-line.

 

Deploying MSI Patches After Installation

MSI patches for Kurzweil 3000 v12 are available on our FTP here: ftp://ftp.kurzweiledu.com/pub/kurzweil3000/version120/patches/

When patching, only the latst patch is required.  If you just installed the software using the directions above, you will not need to worry about patching as you're using the latest version.

Instructions

1. Create a shared folder named K3000Patches on your distribution point.  If you followed the above directions for initial installation deployment, this folder can be located inside of your K3000InstallPackage folder.  All user groups will need at least read and execute permissions to this folder.

2. Download the latest MSI patch file available, e.g. K3000Patch12.xx.msi (where xx equals the latest build).

3. Copy K3000Patch12.xx.msi file into the K3000Patches folder.

4. There no special property values required for the K3000Patch12.xx.msi file (unlike the Kurzweil 3000 v.12.msi file), so you shouldn't have to worry about using Orca or command-line switches.

5. Restarting the computer is not required.

Command-line example:

msiexec /i "\\SERVERNAME\K3000InstallPackage\K3000Patches\K3000Patch12.xx.msi" /qn /norestart

1.21. Issue: Online registration year selection is outdated in older versions of K3000

Last Updated: June 2015

Issue:

If you are attempting an online registration of Kurzweil 3000 (K3000), during the registration process within the software when it asks you for a purchase date, you may not be able to select a year more recent than 2013.

This issue only affects older versions of K3000 that came out before 2013.

Solution:

1. If you're using K3000 v13, please update your software by downloading and installing the latest patch for version 13. You wll need to be logged into your computer as an Administrator user in order to install the patch successfully. You can download the latest update/patch for version 13 from our website here: http://www.kurzweiledu.com/ki-3000-windows-version13-updates.html

2. If you're using an even older version of K3000, choose the year that most accurately reflects your purchase date. So if you purchased the software in 2014, then select 2013 as your purchase date year and continue following the prompts in the registration chute.

3. If you're using an older version of K3000, it's recommended that you upgrade to the latest version, which includes many enhancements and improved stability. Please contact our Sales team to ask about upgrading: https://www.kurzweiledu.com/ContactSales.php

 

1.22. Guide: How to access Reading A-Z books for Kurzweil

Reading A-Z books are now available in Kurzweil 3000 file format (.kes) for free download to anyone with an active Reading A-Z subscription.

How do I access or download Reading A-Z books for Kurzweil 3000?

You can download Reading A-Z books in Kurzweil file format here: http://www.readinga-z.com/book/kurzweil-books.php

Instructions:

1. On that page, click on a link for a book you want to download.  You will then be prompted for your Reading A-Z username and password.  Enter in your username and password.

2. This will let you download the book as a .kes file.  Save the .kes file to wherever you want.

3. To open the .kes file, launch Kurzweil 3000.  In the Kurzweil 3000 menu, click File > Open > browse to the location of the .kes file.  Open the .kes file in Kurzweil to view and read the book.

1.23. Troubleshooting: Issues with the Read the Web browser add-on (Win/Mac)

Last Updated: June 2015

Issue

Kurzweil 3000's (K3000) comes with a Read the Web (RtW) web browser add-on for both Internet Explorer (IE) and Firefox. K3000 for Macintosh only suppors a RtW add-on for Firefox.

Older versions of the Read the Web add-ons for both IE or Firefox included in older versions of K3000 may not function with newer and current versions of IE or Firefox.

For Windows computers, if you are using K3000 v12 or older, we recommend you upgrade to the latest version of K3000. For Macintosh computers, if you are using K3000 v5 or older, we recommend you upgrade to the latest version of K3000. Please contact our Sales team to inquire about upgrading to the latest version of K3000: https://www.kurzweiledu.com/ContactSales.php

If you are using the older versions of K3000 listed above, we do not support the use of the RtW add-on.

Using the latest version of K3000

Windows:

If you want to use RtW on a Windows computer, we suggest you use RtW for Firefox. The IE version of the RtW add-on is limited in its functionality.

To set Kurzweil 3000 to launch Firefox and install the RtW add-on into Firefox:

1. Download and install the latest version of Firefox. You can download Firefox from here: https://www.mozilla.org/en-US/firefox-download

2. Within K3000, click on Tools > Options > Reading. In the Reading Panel, select Mozilla Firefox as your web browser. Click Apply and then OK to apply the changes.

3. When you click the Read the Web button in K3000, it will attempt to launch Firefox.

4. Follow the prompts to install the kesireader.xpi add-on into Firefox.

5. After Firefox restarts after installing the add-on, exit/close out of Firefox.

6. If you were to click the Read the Web button again in K3000 (and from that point on), it will launch Firefox and you should see a Read the Web toolbar within Firefox. You can select text on a web page (e.g. click and drag your mouse/cursor over a passage of text), and then click the Read button in the toolbar within Firefox. The text selected should be read aloud to you.

Macintosh:

If you are using the latest version of K3000 for Mac and you're using the latest included RtW add-on, RtW should work in Firefox.

1. If you have an older version of the Kurzweil 3000 app on your computer, you need to remove it (i.e. Move to Trash). The idea is to get rid of your old version of the app and replace it with the latest version.

2. If you have an older Read the Web add-on on your computer, you need to uninstall the older add-on the Read the Web. The idea is to get rid of your old version of the add-on and install the lastest version.

3. Download and install the latest version of Firefox. You can download Firefox from here: https://www.mozilla.org/en-US/firefox-download

4. Download the latest version of K3000 for Mac here: https://www.kurzweiledu.com/k3mac

5. Open the .dmg file (the file you downloaded), which is the disc image for K3000. On the disc image you'll find the latest Kurzweil 3000 app and kesireader.xpi Read the Web add-on.

6. On the opened disc image, copy the Kurzweil 3000 app from the disc image to your Applications folder on your computer, "installing" the latest Kurzweil 3000 app on your computer.

7. On the disc image, open the Read the Web folder. Inside the Read the Web folder you'll find a kesireader.xpi file. Drag and drop the kesireader.xpi file into an open Firefox window. Follow the prompts in Firefox to install the add-on.

8. You can select text on a web page (e.g. click and drag your mouse/cursor over a passage of text), and then click the Read button in the toolbar within Firefox. The text selected should be read aloud to you.

Frequently Asked Questions

I'm using the latest version of Kurzweil 3000 and I completed all the above steps, but I still don't see the Kurzweil toolbar in Firefox. Why is this happening?

In Firefox, click View -> Toolbars and verify that your KESI Reader Toolbar is checked in the menu.

When I click the Read/Pause button, I receive the message "Kurzweil 3000 must be running to use this feature. Do you want to launch it now?" -- but Kurzweil 3000 *is* already running. Why is this happening?

First, try to click yes, and then use the feature, if it does not work read below.

If this is occurring on a Windows x64 computer, download and run the attached .bat file at the bottom of this page.

If running the .bat file does not resolve the issue, for the Kurzweil toolbar to work in Firefox your active Firefox window must be launched through Kurzweil's menu. The solution is to close out of all open Firefox windows and launch a new Firefox window by clicking Read -> Read the Web in Kurzweil 3000.

Another solution would be to close Kurzweil 3000 and Firefox, then initiating Read the Web from Firefox and having it open Kurzweil 3000.

Of note, Read the Web will only work for one Firefox window at a time. This means that only the original Firefox window launched via Read -> Read the Web in Kurzweil will work. If you're confused about which Firefox window was your original, please close out of all Firefox windows and start again by clicking Read -> Read the Web in Kurzweil 3000.

Our development team is aware of this issue and is investigating.

When I'm reading text on a web page, it's automatically scrolling my web browser so the highlighted text being read is at the bottom of the visible window. Why is this happening?

This is a known issue with the Firefox KESI Reader Add-On. Our development team is currently investigating a solution to this issue. Internet Explorer would not have this issue as you can un-check scroll automatically under Tools > Optons > Reading when the Internet Explorer add-on is enabled.

1.24. Guide: Updating/Patching Kurzweil 3000 (Win)

NOTE:  If you are running Windows 10, there is currently a known issue when attempting to make use of the built-in updater.  Windows 10 users should instead manually download the latest patch for their version of Kurzweil 1000/3000 from our website here:  https://www.kurzweiledu.com/news-resources/software-updates.html

 

It's reccomended to update Kurzweil before you attempt troubleshooting

Before you attempt any troubleshooting steps or contact us for technical support, it's always a good idea to make sure your version of Kurzweil 3000 is fully updated for the version you have installed. It's possible that a troubleshooting solution we provide may not work if you're using an outdated version, for example 13.01 instead of 13.31. Often you may find that simply updating Kurzweil (a.k.a. patching) will resolve your problem.

The most simple way to update Kurzweil is through its built-in updater: on the Kurzweil 3000 menu click Online -> Updates... (seen below) and follow the prompts to download and install the latest update (i.e. patch) found by the auto-search.Online > Updates Example

Tips for using Kurzweil 3000's built-in updater

If you use Windows Vista, Windows 7, or Windows 8, a security feature called User Account Control (UAC) may prevent Kurzweil's built-in updater from functioning. If you have errors during the update process you may need to turn off UAC in Windows; or right-click the Kurzweil 3000.exe and select Run as Administrator. The full path of the .exe on 32-bit operating systems is C:\Program Files\Kurzweil Educational Systems\Kurzweil 3000\Kurzweil 3000.exe; the full path on 64-bit operating systems is C:\Program Files (x86)\Kurzweil Educational Systems\Kurzweil 3000\Kurzweil 3000.exe.

You can always find out what version of Kurzweil 3000 you have by clicking Help -> About Kurzweil 3000...(as seen below) in the Kurzweil menu. This will open an About Kurzweil 3000 window, which will provide details regarding your version, such as "Kurzweil 3000 Professional (Color), Version 11.05."Help > About Example

If you're using an English / US version of Kurzweil 3000, do not select any foreign language updates (e.g. French, Dutch, etc.) to download. If you install a foreign language update, it will turn your English menus into another language.

If you accidentally installed a foreign language patch and want to switch back to English menus, you will need download and install the applicable English patch on our website's Patches and Updates page.

Sometimes an organization's network firewall or proxy server will cause the auto-search in Kurzweil's built-in updater to fail and return an error. If this is the case, it is recommended that you download any available updates manually from our website's Patches and Updates page.

Tips for downloading and installing updates from our website

Close Kurzweil 3000 before attempting to run a manual update from our website.

If you are downloading and installing a patch from our website, do not attempt to install a patch for versions of Kurzweil 3000 you do not have installed. For example, if you have Kurzweil 3000 v12 installed, do not try to install any of the v14 patches. Doing so may break your installation of Kurzweil, refer to above information about checking your version.

Any patch for the actual Kurzweil 3000 program (referred to as the "client software") on the website may be applied to any installed version of Kurzweil 3000 as long as the version number matches. For example, if you have the Kurzweil 3000 v12 Standalone, Network, or Web License Client installed on your computer, any listed v12 patch for the client software may be applied to your installation, normally you want only the latest patch available for your version.

Currently we do not have patches older than v12 for Windows available directly on our website.

For Kurzweil 3000 versions older than v12:

If you have have a version older than 12, we highly reccomend you upgrade your product as these versions are no longer offically supported.

However, if you are still seeking older updates you may download them here:

Kurzweil 3000 V11.05

Kurzweil 3000 V10.04

 

1.25. K3000 may become unregistered after updating to Windows 8.1

Last Updated: June 2015

Issue:

Kurzweil 3000 (K3000) may unregister itself permanently after updating from Windows 8 to Windows 8.1. If this occurs, K3000 will function as an expired trial version and all functions will be locked. The only solution is to uninstall Kurzweil 3000 and then reinstall it.

This issue affected K3000 v13 and older versions.

Solution:

You'll need to be logged into your computer as an Administrator user.

1. Uninstall Kurzweil 3000 as normal in Windows. Use your Control Panel > Programs and Features to uninstall Kurzweil 3000. Follow the prompts to uninstall the software.

2. If you're using K3000 v12 or v13, try to install the software from our latest downloadable build instead of the older DVD media. This will ensure what gets installed is the latest version with all updates and patches already applied.

3. If you're using K3000 v12 or v13, download the latest full installer for K3000 here: https://www.kurzweiledu.com/k3000-previous-downloads.html

4. If you're using an older version of K3000, your only option may be to install from the DVD or CD meida. Note that these older verions are no longer supported and not supported to run on Windows 8 or newer versions of Windows.

5. Run the file after it finishes downloading. Follow the prompts to install the software.

 

1.26. Updating to Windows 8.1 may cause Acapela voices to be unavailable

Issue:

Updating from Windows 8 to 8.1 may cause the Acapela voices within Kurzweil 3000 version 14 to become unavailable.

Solution:

Go to C:\Program Files (x86)\Kurzweil Educational Systems\Common Files\Acapela

Find the KESIRegSapi5.bat file in the Acapela folder. Right-click it > Run as Administrator.

If that doesn't work, you can try uninstalling and then reinstalling Kurzweil 3000. Make sure to install Kurzweil 3000 from the latest downloadable build, available here: www.kurzweiledu.com/k3win

 

1.27. Guide: Virtual Printer Information & Troubleshooting (Win)

Applies to Versions: Kurzweil 3000 Windows

Note: Kurzweil 3000 for Macintosh does not support the KESI Virtual Printer. However, Mac OS X has a built-in print as PDF function. This means you can always print as a PDF and then open that PDF file into a Professional version of Kurzweil 3000 for conversion.

Note: For versions of Kurzweil 3000 prior to version 13, Kurzweil 3000 (Win) Professional Color or Professional Black & White is required in order to use the Virtual Printer.

Quick Links:

General Virtual Printer Information

Tips for Troubleshooting the KESI Virtual Printer

Guide to updating / patching Kurzweil 3000

General Virtual Printer Information:

KESI Virtual Printer Overview

The KESI Virtual Printer is a print driver. Instead of printing a file, it creates a Kurzweil 3000 image file, or a "virtual" print, directly from other applications.

If you have an application on your system that displays and prints a file format that the Kurzweil 3000 does not support, then by using the Virtual Printer you may be able to open the file in Kurzweil 3000.

To use the KESI Virtual Printer, you must have on your system, an application that can open the source file, and that application has a Print function

Notes:

  • Use of the KESI Virtual Printer in Kurzweil 3000 USB Edition requires a separate installation using either the KESIVP-Installer (for 32-bit computers) or KESIVP64-Installer (for 64-bit computers). Both KESIVP installers are in the top level of the USB device folder. Also note that you must have Kurzweil 3000 USB launched to use the Virtual Printer.

  • For 64-bit operating systems, you must install the KESI Virtual Printer x64 file found on the product DVD under the Software folder, or from here.

  • Kurzweil 3000 considers documents from the KESI Virtual Printer image files. If you want to keep the document in Kurzweil 3000, be sure to save it with the file extension .KES (Kurzweil).

  • If you want to use KESI Virtual Printer and have Internet Explorer in Protective Mode, you must first disable Protective Mode and Restart before using the Virtual Printer. When you are finished, re-enable Protective Mode and Restart.

Using The KESI Virtual Printer

The KESI Virtual Printer is an invaluable tool for quickly generating a Kurzweil image document from within another application, for example Microsoft Word, and then automatically opening within Kurzweil 3000.

To bring in an image document from another application:

  1. Open the application. For example Microsoft Word.

    Ensure that the application has a Print command.

  2. Select KESI Virtual Printer from the Print Setup, Print Properties or Print Name list.

  3. If your document contains color, and you want to reproduce it, click Properties or Printer Properties, click the Paper/Quality tab, and then select Color.

    If you cannot access the Paper/Quality tab from your application, try using the procedure detailed in Reproducing Color in Documents Opened with the KESI Virtual Printer.

  4. Click Print.

    Kurzweil 3000 launches, if it isn't already running, and opens the file.

  5. Save the document.

    If you want to add Kurzweil 3000 features, such as annotations to the document, be sure to save it with the .kes extension.

Note:

  • You can also add or modify the default list of file types for the KESI Virtual Printer to tell Kurzweil 3000 what file types it can open.

Reproducing Color in Documents Opened with the KESI Virtual Printer

By default, the KESI Virtual Printer creates documents in black and white, even when they contain color, however, you can set the KESI Virtual Printer to reproduce documents in color.

Note: If you are opening a PDF document with the Virtual Printer from Kurzweil 3000, the following procedure is required to reproduce color. However, if you are opening a document from its originating application, this procedure is not required as you should be able to choose color output at print time in the Properties dialog box available from the Print dialog box.

To set the Virtual Printer for color reproduction:

  1. Open Printers and Faxes (Windows XP).

  2. In the Control Panel, click the KESI Virtual Printer icon.

  3. From the File menu, choose Properties.

  4. In the Properties dialog box, click the Printing Preferences button.

  5. In the Printing Preferences dialog box, click the Paper/Quality tab.

  6. In the Color area, of the Paper/Quality tab page, choose Color, and click OK.

  7. Click OK to close the Properties dialog box. Then close the Control Panel.

Bringing Documents into Kruzweil 3000 from Other Applications: KESI Virtual Printer

The KESI Virtual Printer is an invaluable tool for quickly generating a Kurzweil image document from within another application, for example Microsoft Word, and then automatically opening it into Kurzweil 3000.

To bring in an image document from another application:

  1. Open the application. For example Microsoft Word.

    Ensure that the application has a Print command.

  2. Select KESI Virtual Printer from the Print Setup, Print Properties or Print Name list.

  3. If your document contains color, and you want to reproduce it, click Properties or Printer Properties, click the Paper/Quality tab, and then select Color.

    If you cannot access the Paper/Quality tab from your application, try using the procedure detailed in Reproducting Color in Documents Opened with the Virtual Printer.

  4. Click Print.

    Kurzweil 3000 launches, if it isn't already running, and opens the file.

  5. Save the document.

    If you want to add Kurzweil 3000 features, such as annotations to the document, be sure to save it with the .kes extension.

Note:

  • You can also add or modify the default list of file types for the KESI Virtual Printer to tell Kurzweil 3000 what file types it can open.

Setting Up the Kurzweil 3000 USB Virtual Printer

To use this feature with the Kurzweil 3000 USB version, you must first install it from the KESIVP-Installer (for computers running 32-bit versions of Windows) or KESIVP64-Installer (for computers running 64-bit versions of Windows). Both installers are in the top level of the Kurzweil 3000 USB device folder. NOTE: You must have the Kurzweil 3000 USB version of the software open in order to use the Virtual Printer.

Kurzweil 3000 v13 - How to make a VP installer via MSI

Starting with version 13 of the Kurzweil 3000 software, a separate installer is no longer included to install the virtual printer, it should install automatically with the product. If for some reason it does not, or you have a need to deploy the virtual printer you would want to run the below command:

From a command line, navigate to where the setup file is located and enter : setup.exe /a

Where setup.exe is the main installer file for Kurzweil 3000; this will perform an administrative install that will allow you to create a virtual printer installer. You would then use the files created to either install the virtual printer manually, or via a deployment process.

Please make sure that all folders in the extracted package are in the same root folder as the msi file, this will insure proper installation.

Tips for Troubleshooting the KESI Virtual Printer:

Note: It may be possible to apply the below troubleshooting steps to legacy versions of Kurzweil 3000, such as v8 or below; however, success is not guaranteed or supported. If you are using an older version of Kurzweil 3000, it is always advised that you upgrade to the latest version. For details regarding an upgrade, please contact Kurzweil sales.

Note: Please review our Guide to updating / patching Kurzweil 3000 if you are unsure how to patch or update your Kurzweil product before proceeding.

The KESI Virtual Printer is failing to print an image over to Kurzweil

  • A document gets stuck in the KESI Virtual Printer's job queue. You can view KESI Virtual Printer's job queue in Windows by clicking Start -> Control Panel -> Printers and Faxes -> and opening your KESI Virtual Printer.
  • A KESI Virtual Printer print job (document) is never queued for printing.
  • You receive an error message when using the KESI Virtual Printer.

These malfunctions are often caused by using incorrect settings in your KESI Virtual Printer Properties.

1. Verify your version of Kurzweil 3000 is updated.

2. Restart your computer to ensure that Kurzweil 3000 is closed and your KESI Virtual Printer job queue is cleared.

3. Access your KESI Virtual Printer Properties.

To do this, open your Printers and Faxes in your Windows Control Panel. You will see a list of printers. Double-click your KESI Virtual Printer. This will open a KESI Virtual Printer window. In this window, click Printer -> Properties. This will open your KESI Virtual Printer Properties window.

4. Verify / change your settings under the KESI Virtual Printer Properties so they are correct. Apply and OK the changes once your done. Refer to the below steps for more details..

Refer to the image KESI Virtual Printer Properties settings below for the correct settings you will need to use. If your settings are different, change them to those matching the image.

KESI Virtual Printer Property Settings

1) Sharing

Verify that "Do not share this printer" is marked.

2) Ports

You want to verify that your KESI Virtual Printer is assigned to a Local Port by itself. If this is not the case, you'll need to Add a new Local Port and assign the KESI Virtual Printer to that port:

  1. In the Ports tab, click "Add Port..." -> select Local Port on the list of Available port types -> click "New Port..." -> enter the port name "Kurzweil" (without the quotes) and click OK -> Close.
  2. In the Ports tab, verify that your Kurzweil Local Port is selected and click the Apply button to assign the KESI Virtual Printer to that port.

Also verify that "Enable printer pooling" is unchecked.

3) Advanced

Verify that "Always available" and "Print directly to the printer" are both marked.

4) Device Settings

Select "Application" in the settings tree -> click the "Setup..." button. Verify that "Kurzweil 3000" is your Default Application and Color Reduction is set to "Fast"

5. Launch Kurzweil 3000 and then minimize the program.

6. Launch a word processing program that has a Print function, such as Wordpad. In Wordpad (or another word processor), type out some random text. Print (Ctrl + P) your open document as a test, selecting your KESI Virtual Printer as your printer. Your document should print over to Kurzweil as an image.

I registered Kurzweil 3000 and now my KESI Virtual Printer is missing. Why?

Most likely you registered Kurzweil 3000 as the LearnStation version. LearnStations cannot use the KESI Virtual Printer and lose access to it.

You can verify which version of Kurzweil 3000 you have registered by clicking Help -> About Kurzweil 3000 from the Kurzweil menu.

Does Kurzweil 3000 for Macintosh have a KESI Virtual Printer?

No. However, Mac OS X has a built-in print as PDF function. This means you can always print as a PDF and then open that PDF file into a Professional version of Kurzweil 3000 for conversion.

Error Message, "Printing to the KESI Virtual Printer is not an option"

You cannot virtually print to the virtual printer if you are already typing within Kurzweil. You have essentially skipped the Virtual Print process and typed straight into Kurzweil.

After you type your document out within your word process program, you can then either virtually print the doc and it will open with Kurzweil, or you can launch Kurzweil and open the doc by using the open doc feature within Kruzweil. Navigate to the document and open the doc.

Where can I download the KESI Virtual Printer for Win 7/Vista 64 bit and Win XP?

The link to the KESI Virtual Printer for Windows 7 64 bit and Vista 64 bit can be found here:

Win 7 64 bit KESI Virtual Printer Download *It's recommended to right click the setup.exe file and select "Run as Administrator" to insure a proper install.

The link to the KESI Virtual Printer for Windows XP can be found here:

Win XP KESI Virtual Printer Download

If you have version 13 of Kurzweil 3000:

Please refer to this link instead - Kurzweil 3000 v13 - How to make a KESI Virtual Printer installer

1.28. Error: 1722 during installation of Kurzweil 3000 v14

Last Updated: June 2015

Issue:

During installation of Kurzweil 3000 v14, the following error will appear near the end of the installation causing a rollback of the install process:

"Error 1722: There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action InstallRouter, location: C:\Program Files (x86)\Kurzweil Educational Systems\Common Files\Router.exe, command: -i -cmd "C:\Program Files (x86)\Kurzweil Educational Systems\Kurzweil 3000\Kurzweil 3000.exe %s -d"


Troubleshooting:

Kurzweil 3000 v14 makes use of dependencies found in the Microsoft Visual C++ 2013 x86 and x64 packages.  As such, there are different installation procedures depending on the operating system that you're running.  Please note your operating system version (Windows Control Panel > System) before continuing with the steps below.

Step #1: Download and install the appropriate version of Microsoft Visual C++ 2013 from Microsoft

1. Login to your machine as a local administrator account

2.  Go to http://www.microsoft.com/en-us/download/details.aspx?id=40784

3.  Choose Download

4.  If you are running Windows 64-bit:

1.  Choose to download both the x86 and x64 versions (Do not download the ARM version)

2.  Install the x86 version first

3.  Install the x64 version second

4.  If you are running Windows 32-bit:

1.  Choose to download only the x86 version (Do not download the ARM version)

2.  Install the x86 version

5.  Attempt to install Kurzweil 3000 v14 again

6.  If you continue to experience the Error 1722, continue on to Step # 2.

Step #2: Manually check the system files associated with Microsoft Visual C++ 2013

1.  Login to your machine and a local administrator account

2.  If you are running Windows 64-bit:

Browse to C:\Windows\SysWOW64

2.  If you are running Windows 32-bit:

Browse to C:\Windows\System32

3.  Find the following files and verify their file sizes match the following values:

Name:  mfc120.dll  -  Size:  4321 KB

Name:  msvcp120.dll  -  Size:  445 KB

Name:  msvcr120.dll  -  Size:  949 KB

4.  If any of the file sizes do not match, continue to Step # 3.

Step #3: Replace incorrect files with proper files

1.  Login to your machine as a local administrator account

2. If you are running Windows 8 (32-bit or 64-bit):

Download the 'Win8_1722_Error.zip' package here:  ftp://ftp.kurzweiledu.com/pub/Tech/Utilities/Kurzweil_3000/Win/1722_DLLs/Win8_1722_Error.zip

2. If you are running Windows 7 (32-bit or 64-bit):

Download the 'Win7_1722_Error.zip' package here:  ftp://ftp.kurzweiledu.com/pub/Tech/Utilities/Kurzweil_3000/Win/1722_DLLs/Win7_1722_Error.zip

3.  Extract the contents of the download .zip

4.  Copy and replace the 3 files noted in Step # 2 above using the extract files from the downloaded .zip.

1.29. Error: 1303 "The installer has insufficient privileges..." during install (Win)

Last Updated: April 2010

Applies to Versions: Kurzweil 3000 Web License (Win) v11; Kurzweil 3000 (Win) Standalone & Network v11 

Note: This issue is only verified to occur when installing Kurzweil 3000 v11 on Windows XP computers; however, it's possible that it may occur using other versions of Kurzweil 3000 on Windows XP.

Issue:

During the install of Kurzweil 3000 v11 on a Windows XP computer, the user may receive the following error: "Error 1303, The installer has insufficient privileges to access this directory: C:\Documents and Settings\All Users\Documents\KESI. The installation cannot continue. Log on as an administrator or contact your system administrator".

Troubleshooting:

Windows XP Professional

1. Verify you are logged in as an Administrator user in Windows.

2. Open the the folder C:\Documents and Settings\All Users

3. Inside the All Users folder, right-click the Shared Documents folder and select Properties from the context menu. This will open a Shared Documents Properties window.

4. In the Shared Documents Properties window, go to the Sharing tab.

5. Verify the check box for "Share this folder" is checked and the Share name is "Documents" (without the quotes).

6. If a check box exists for "Allow Network Users to change files", check it as well.

7. Apply the changes and press OK to exit.

8. Attempt to install Kurzweil 3000 again.

Windows XP Home Edition

1. Verify you are logged in as an Administrator user in Windows.

2. Open the folder C:\Documents and Settings\All Users

3. Inside the All Users folder, select the Shared Documents folder.

4. With Shared Documents folder selected, click on the network Share Wizard in the file and folder tasks. Follow the prompts to share this folder over a network. After this completes, you should now see a "share hand" icon under the yellow folder indicating that the Share Wizard worked.

5. Right-click the Shared Documents folder and selet Properties from the context menu. This will open a Shared Documents Properties window.

6. In the Shared Documents Properties window, go to the Sharing tab.

7. You must change the Share name from "ShareDocs" to "Documents" (without the quotes).

8. Check both "Share this folder on the network" and "Allow network users to change my files" under the Network sharing and security section. Apply the changes and press OK to exit.

9. Attempt to install Kurzweil 3000 again.

1.30. Error: 1402 "Could not open key" during installation

Last Updated:  June 2015

Issue:

During installation of Kurzweil 3000, you receive the error "Error 1402.  Could not open key...".  This issue pertains to an issue with the permissions within the registry HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components key.

Solution:

Caution:  This solution requires modification of the computer's registry which, if performed incorrectly, can result in an unbootable machine.  If you are uncomfortable performing these steps, please contact our Technical Support Department for further assistance.

  1. Login to the machine as an administrator account
  2. Launch Registry Editor (Type 'regedit' into the search/run field).  Ensure you bypass User Account Control settings on Windows Vista, 7, and 8 by using Right Click > Run As Administrator.
  3. Locate the key 'HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components'
  4. Right Click on the key and go to 'Permissions'
  5. Choose 'Advanced'
  6. Go to the 'Owner' Tab
  7. Choose 'Other users or groups'
  8. Type in 'administrators' and click 'Check Names' to complete the entry for the Administrators group on the machine and choose OK.
  9. Check the box for 'Replace owner on subcontainers and objects'
  10. Make sure the 'Administrators' group is selected and choose OK.  You may get a message stating that not all keys could be modified, choose OK on that message.
  11. Repeat steps 5 through 10 to ensure all Owner permissions have been applied correctly
  12. Choose 'Advanced'
  13. Go to the 'Permissions' Tab
  14. Ensure the administrators group has Full Control over the key and check the box for 'Replace all child object permissions with inheritable permissions from this object'
  15. Choose OK.  You may get a message stating that not all keys could be modified.  Choose OK on that message.
  16. Repeat steps 12 through 15 to ensure all group Permissions have been applied correctly.
  17. You should now be able to install Kurzweil 3000 without the Error 1402.

 

 

 

1.31. Error: CMp3FormatInfo:ParseDescription

Last Updated: May 2014

 

Note: This is more likely to occur on older versions of Kurzweil 3000 on newer operating systems.

 

Issue:

 

On launch of Kurzweil 3000, several errors are received reading similar to the below:

CMp3FormatInfo:ParseDescription can't parse 128 kBit/s, 32.000Hz, Mono

Troubleshooting:

Windows 7:

 

Please download the file below that has the "Mp3Convert.ocx" file :

 

ftp://ftp.kurzweiledu.com/pub/tech/Utilities/Kurzweil_3000/Win/MP3/Mp3Convert.ocx


Please go to Start > Computer and copy this file into below, based off your operating system type:

 

X86 Windows: C:\Program Files\Kurzweil Educational System\Common Files

X84 Windows: C:\Program Files (x86)\Kurzweil Educational Systems\Common Files

 

You may receive a prompt that the file already exists, ignore and replace with this file.

 

This should resolve this issue.

 

Windows 8 x64:

Please download the file below that has the "Mp3Convert.ocx" file :

ftp://ftp.kurzweiledu.com/pub/tech/Utilities/Kurzweil_3000/Win/MP3/Mp3Convert.ocx

1. Navigate to your list of drives, from Windows 8 that would be the folder icon on your taskbar.

2. Go to you C: Drive by expanding Computer

3. Put the file in the: C:\Program Files (x86)\Kurzweil Educational Systems\Common Files

You may receive a prompt that the file already exists, ignore and replace with this file.

1.32. Error: 1305 "Error Reading from file" During Installation (Win)

Last Updated: June 2015

Issue:

You may receive an error message during the installation of Kurzweil 3000 (K3000), reading: "Error 1305, Error Reading from file. Verify that the file exists and that you can access it". The installation cannot continue.

This issue may occur on Windows computers where the CD- or DVD-ROM drive cannot properly read the K3000 CD or DVD. This issue is quite rare, and it may be a problem with your drive for the disc you're using. This issue also occurred more frequently in older legacy versions of K3000 that utilized a CD-ROM disc for installation.

Troubleshooting:

If you're using a newer version of K3000, you can download your version of K3000 from here: https://www.kurzweiledu.com/k3win

Attempt to install K3000 from the downloaded installer.

If you're using an older legacy version of K3000, you can attempt to troubleshoot the installation following the directions below. To avoid problems and ensure stability, we suggest you upgrade to the latest version of K3000. To inquiry about upgrading, please contact our Sales team: https://www.kurzweiledu.com/ContactSales.php

We do not carry stock of install media (CDs and DVDs) for older legacy versions of K3000. If such a disc is damaged, we cannot provide you a replacement.

1. A 1305 error usually means that there is a communication issue between the Hard drive and the CD drive, or the CD media is dirty or bad.

2. Take the K3000 install CD out of the CD-ROM drive and clean it with a soft cloth.

3. Set Windows to see all hidden files and folders. Open "My Computer", Go to tools, folder options, View tab, buble check "show hidden files and folders, apply, ok.

4. Create a folder on your desktop called "copy of Kurzweil install"

5. Double click the "My Computer" icon

6. Right click your CD Rom Drive and click "Explore cd"

7. Copy all the contents of the CD to the new folder your created.

8. Run the setup.exe from within your folder on the desktop and run the install from there.

9. Attempt to install Kurzweil 3000 again.

1.33. Error: 2885 "failed to create the control" during install (Win)

Last Updated: June 2015

Applies to Versions: Kurzweil 3000 (K3000) v11 and older versions (legacy product)

Issue:

When attempting to install K3000, you may receive one of the following errors.

"The system administrator has set policies to prevent this installation"

This error may lead into another error:

"2885 failed to create the control on the dialog license agreement"

Troubleshooting:

1. Verify you are logged into Windows as an Administrator user.

2. Take the K3000 install CD/DVD (disc) out of the drive and clean it with a soft cloth.

3. Set Windows to see all hidden files and folders: Open My Computer > Tools > Folder Options > make sure that Show hidden files and folders is checked > Apply > OK.

4. Make sure you have Microsoft .NET Framework 3.5 SP 1 installed.

5. Disable User Account Control in Windows.

6. You'll then want to copy all of the files from the disc to an empty folder on your computer.

7. Run the Setup.exe file from the folder on your computer, not from the disc. Follow the prompts to conduct an installation.

Notes:

We no longer provide support for version 11 and other legacy versions of K3000. This issue has not been reported to occur in currently supported and sold versions of K3000.

If troubleshooting does not work, you may have a bad or defective CD/DVD disc or drive. We do not carry stock of legacy software, so we cannot provide you a replacement for your old disc. To avoid problems and ensure stability, we suggest you upgrade to the latest version of K3000. To inquiry about upgrading, please contact our Sales team: https://www.kurzweiledu.com/ContactSales.php

1.34. Error: "Error loading requested item" when opening a PDF file in K3000 v11 (Win)

Last Updated: June 2015

Applies to Versions: Kurzweil 3000 (K3000) v11 and older versions (legacy product)

Issue:

A user may receive the message Error loading requested item when attempting to open a PDF when K3000 v11 is not up to date (i.e. has not been patched).


Troubleshooting:

Download and install the latest patch for K3000 version 11. The patch can be downloaded here: ftp://ftp.kurzweiledu.com/pub/kurzweil3000/version110/patches/k3000patch11.05.exe

To avoid issues with installation, run the downloaded .exe file via Right-click > Run as Administrator


Notes:

We no longer provide support for version 11 and other legacy versions of K3000. This issue has not been reported to occur in currently supported and sold versions of K3000.

If troubleshooting does not work, you may have a bad or defective CD/DVD disc or drive. We do not carry stock of legacy software, so we cannot provide you a replacement for your old disc. To avoid problems and ensure stability, we suggest you upgrade to the latest version of K3000. To inquiry about upgrading, please contact our Sales team: https://www.kurzweiledu.com/ContactSales.php

1.35. Error: ETI-Eloquence voices and foreign language dictionaries are missing (Win)

Last Updated: June 2015

Applies to Versions: Kurzweil 3000 for Windows

Note: This issue is verified to occur using recent versions of Kurzweil 3000. It may be possible to apply the below troubleshooting steps to legacy versions of Kurzweil 3000, such as v8 or below; however, success is not guaranteed or supported. If you are using an older version of Kurzweil 3000, it is always advised that you upgrade to the latest version. For details regarding an upgrade, please contact Kurzweil sales.

Issue Summary:

This issue is often first noticed as missing foreign language voices or dictionaries in Kurzweil 3000. The reason why foreign language dictionaries are missing is because they are dependent on foreign voices being available within Kurzweil. The reason why foreign language voices are missing is because they run off of the ETI-Eloquence speech engine, which is failing to load.

The ETI-Eloquence is a SAPI4 Text-To-Speech (TTS) engine that is automatically installed as a component during Kurzweil 3000's installation. If the ETI-Eloquence speech engine is not properly initializing on launch of Kurzweil 3000 or SAPI4 functionality is not installed on your operating system, you will encounter this issue.

Troubleshooting Steps:

Phase 1: Verify that the ETI-Eloquence speech engine is set as the primary SAPI4 speech engine in your SAPI4 registry.

This phase only applies to installed versions of Kurzweil 3000 -- not the Kurzweil 3000 USB product.

1. If you are using Windows Vista or Windows 7, turn off UAC. After troubleshooting is complete, feel free to turn UAC back on.

2. Download and install the latest Kurzweil 3000 patch.

3. Launch Kurzweil 3000 -- and check if the voices are still missing. Exit Kurzweil after checking your voices. If you find that the ETI-Eloquence voices are now showing and will play, consider the issue resolved and do not continue with the below steps.

4. Run C:\Program Files\Kurzweil Educational Systems\Diags\SAPIReg.exe. If you have a 64-bit version of Windows, the path is C:\Program Files (x86)\Kurzweil Educational Systems\Diags\SAPIReg.exe. This will open a SAPI Registry Manager window.

5. In the SAPI Registry Manager window, select a speech engine in the top field and click the Remove button to move it to the Deleted field at the bottom. Do this for all speech engines listed *except* ETI-Eloquence6-mfW. You want ETI-Eloquence6-mfW to be the only speech engine at the top. Once you're done, click Save and then Exit. View the attached picture "SAPIReg example.JPG" as an example of what it should look with two speech engines. If ETI-Eloquence6-mfW is already at the top and there are no other speech engines listed, click Exit.

6. Launch Kurzweil 3000 -- and check if the voices are still missing. Exit Kurzweil after checking your voices. If you find that the ETI-Eloquence voices are now showing and will play, consider the issue resolved and do not continue with the below steps.

Phase 2: Verify that SAPI4 functionality is installed in Windows.

1. Download and install the SAPI 4 control panel applet from Microsoft.

2. Restart your computer.

3. Launch Kurzweil 3000 -- and check if the voices are still missing. Your ETI-Eloquence voices should now show in Kurzweil 3000 and play as normal.

1.36. Error: Failure when attempting to create an MP3 audio file (Win)

Last Updated: July 2013

Applies to Versions: Kurzweil 3000 for Windows

Issue Summary:

When attempting to create an MP3 audio file through the File -> Audio Files -> Create Audio File option, the MP3 file will hang in the Pending Queue, be incomplete during playback, or not get created at all.

Troubleshooting Steps:

Verify you are running the latest patch for your version of Kurzweil 3000

1. Log in as the Administrator account on the machine

2. Launch Kurzweil 3000 (if you are using Windows Vista or Windows 7, launch Kurzweil 3000 using the Run As Administrator option in Windows)

3. Go to Help -> About Kurzweil 3000 and verify the version of Kurzweil 3000 that is currently installed

4. While connected to a working internet connection go to Online -> Updates to begin a search for any more recent updates

5. If any updates are found check the box next to the most recent version for you Kurzweil 3000 language and choose OK to begin the download

6. When the download completes a dialogue box will appear stating that the download finished and that you must close Kurzweil 3000. Choose OK on this dialogue box and then close Kurzweil 3000.

7. Upon exiting Kurzweil 3000 the patcher will run (if it does not run automatically, press the Setup button that appears on the screen)

8. Once the patcher is complete, launch Kurzweil 3000 again

9. Go to Help -> About Kurzweil 3000 and verify that the version of Kurzweil 3000 has been updated

Install the MP3 Encoder used by Kurzweil 3000 (lame_enc.dll)

1. Log in as the Administrator account on the machine

2. Ensure that Kurzweil 3000 and any other applications are closed

3. Delete the contents in the following folder (dependent on your operating system)

  • On Windows XP:
    • C:\Documents and Settings\All Users\Application Data\KESI\Pending Audio
  • On Windows Vista or Windows 7:
    • C:\ProgramData\KESI\Pending Audio

4. Download and save the file "lame_enc.dll" attached to this support ticket

5. Copy the downloaded file "lame_enc.dll" into all of the following directories:

  • On 32-bit versions of Windows:
    • C:\Windows
    • C:\Windows\System
    • C:\Windows\System32
  • On Windows Vista or Windows 7 64-bit:
    • C:\Windows
    • C:\Windows\System
    • C:\Windows\System32
    • C:\Windows\SysWOW64

6. Restart your computer

1.37. Error: Hang on launch (Now Loading, Please Wait...) (Win)

Last Updated: June 2015

Applies to Versions: Kurzweil 3000 (K3000) for Windows, mainly affects version 11 and older/legacy versions

Issue:

When a user launches Kurzweil 3000, it hangs indefinitely at the splash screen. The splash screen is a window that reads "Now Loading Kurzweil 3000 Please Wait...". As such, the user is prevented from accessing the Kurzweil 3000 program.

The most common reason for this issue is that Kurzweil 3000 is failing to properly initialize one or more required speech engines on launch.


Troubleshooting:

1. If you are using Windows Vista or Windows 7, turn off UAC. After troubleshooting is complete, feel free to turn UAC back on.

2. Download and install the latest Kurzweil 3000 patch.

3. Launch Kurzweil 3000 -- and wait to see if it hangs at the splash screen. If you load into the program, consider the issue resolved and do not continue with the below steps. If you're stuck at the splash screen, you will need to end the Kurzweil 3000.exe process in the Processes tab of your Windows Task Manager before proceeding.

4. Run C:\Program Files\Kurzweil Educational Systems\Diags\SAPIReg.exe. If you have a 64-bit version of Windows, the path is C:\Program Files (x86)\Kurzweil Educational Systems\Diags\SAPIReg.exe. This will open a SAPI Registry Manager window.

5. In the SAPI Registry Manager window, select a speech engine in the top field and click the Remove button to move it to the Deleted field at the bottom. Do this for all speech engines listed *except* ETI-Eloquence6-mfW. You want ETI-Eloquence6-mfW to be the only speech engine at the top. Once you're done, click Save and then Exit. View the attached picture "SAPIReg example.JPG" as an example of what it should look with 2 speech engines. If ETI-Eloquence6-mfW is already at the top and there are no other speech engines listed, click Exit.

6. Restart your computer.

7. Launch Kurzweil 3000 -- and wait to see if it hangs at the splash screen. If you load into the program, consider the issue resolved and do not continue with the below steps. If you're stuck at the splash screen, you will need to end the Kurzweil 3000.exe process in the Processes tab of your Windows Task Manager before proceeding. Note: Most users will find that their issue is resolved at this step.

8. Run C:\Program Files\Kurzweil Educational Systems\Diags\SAPI5Reg.exe. If you have a 64-bit version of Windows, the path is C:\Program Files (x86)\Kurzweil Educational Systems\Diags\SAPI5Reg.exe. This will open a SAPI 5 Registry window.

9. In the SAPI 5 Registry window, select a speech engine in the top field and click the Remove button to move it to the Deleted field at the bottom. Do this for all speech engines listed *except* VW Kate and VW Paul. Once you're done, click Save and then Exit. View the attached picture "SAPI5Reg example.JPG" as an example of what it should look like with 7 speech engines.

10. Restart your computer.

11. Launch Kurzweil 3000. It should load all the way into the program.

Notes:

We no longer provide support for version 11 and other legacy versions of K3000. To avoid problems and ensure stability, we suggest you upgrade to the latest version of K3000. To inquiry about upgrading, please contact our Sales team: https://www.kurzweiledu.com/ContactSales.php

 

1.38. Error: Online Updates is greyed out (Win)

Last Updated: June 2015

Applies to Versions: Kurzweil 3000 (K3000) for Windows, mainly affects version 11 and older/legacy versions

Issue Summary:

On the Kurzweil menu, Online > Updates is grayed out.

Troubleshooting Steps:

Make sure you're logged into Windows as an Administrator user. Also make sure that UAC is disabled on the computer. Not having sufficient privileges could prevent you from updating the software.

You can download the latest version 11 patch here: ftp://ftp.kurzweiledu.com/pub/kurzweil3000/version110/patches/k3000patch11.05.exe

Possible Fix #1:

1. Close Kurzweil.

2. In the Windows Control Panel, open the Windows Firewall. In the General tab, make sure "Don't allow exceptions" is unchecked.

3. In the Windows Firewall window, click on the Exceptions tab. Click the "Add Program..." button. Choose Kurzweil 3000 from the list and click OK.

4. Click the "Add Port..." button. In the Name filed type: "Kurzweil 3000.exe". In the Port field type "1006". Make sure to mark TCP and click OK.

5. Click the "Add Port..." button. In the Name filed type: "Kurzweil 3000.exe". In the Port field type "80". Make sure to mark TCP and click OK.

6. Launch Kurzweil. See if the Update option on your menu is still greyed out.

Possible Fix #2:

1. Close Kurzweil.

2. In Windows, go to: C:\Documents and Settings\[WINDOWS USER NAME]\Application Data\KESI\Kurzweil 3000\

3. In the Kurzweil 3000 folder, delete the K3000Settings.k3s file.

4. Open up the [KURZWEIL USER NAME] folder in the Kurzweil 3000 folder.

3. In the [KURZWEIL USER NAME] folder, you should see two files: K3000Local Settings.k3s and K3000Settings.k3s. Delete those files.

4. Launch Kurzweil. See if the Update option on the menu still greyed out.

Possible Fix #3: **For experienced Windows Users only** Damage to the Registry could cause the computer to no longer function.

These steps should only be done by experienced Windows users. Making incorrect changes in the registry may harm you computer.

1. Close Kurzweil.

2. Click on the Start menu and click Run.

3. In the Run window type "regedit" (without the quotes) in the Open field.

4. This will bring up your Registry Editor window. **Be careful what you do in here as making incorrect changes in your registry may harm you computer.**

5. In the Registry Editor, go to: HKEY_LOCAL_MACHINE\SOFTWARE\Kesi\TestTaking\. On the right side you will see different reg keys listed. Look for the "OnlineEnabled" reg key.

6. Right-click the OnlineEnabled reg key and click Modify. In the Value Data field type "False" (without quotes). Click OK.

7. Launch Kurzweil. The entire Online menu should be greyed out, as if you disabled Online features in Feature Locks.

8. Close Kurzweil.

9. In the Registry Editor, go to: HKEY_LOCAL_MACHINE\SOFTWARE\Kesi\TestTaking\. On the right side you will see different reg keys listed. Look for the "OnlineEnabled" reg key.

10. Right-click the OnlineEnabled reg key and click Modify. In the Value Data field type "True" (without quotes). Click OK.

11. Launch Kurzweil. Your entire Online menu should be accessible again.


Notes:

We no longer provide support for version 11 and other legacy versions of K3000. To avoid problems and ensure stability, we suggest you upgrade to the latest version of K3000. To inquiry about upgrading, please contact our Sales team: https://www.kurzweiledu.com/ContactSales.php

1.39. Error: Opened .kes files will appear blank but text can be read (Win)

Last Updated: June 2015

Applies to Versions: Kurzweil 3000 (K3000) v11 for Windows

Issue Summary:

When opening any imaged or scanned .kes file, including Kurzweil Sample Documents (located in C:\Program Files\Kurzweil Educational Systems\Kurzweil 3000\Sample Documents), no image will appear within Kurzweil. However, the text of the document can be read as normal using Kurzweil's Read function.

This issue has not been recorded to occur in newer and supported versions of K3000.

Troubleshooting Steps:

You can download the latest version 11 patch here: ftp://ftp.kurzweiledu.com/pub/kurzweil3000/version110/patches/k3000patch11.05.exe

Make sure to run the downloaded .exe file via Right-click > Run as Administrator to ensure it properly runs and installs.

Notes:

We no longer provide support for version 11 and other legacy versions of K3000. To avoid problems and ensure stability, we suggest you upgrade to the latest version of K3000. To inquiry about upgrading, please contact our Sales team: https://www.kurzweiledu.com/ContactSales.php

 

1.40. Error: SMART software may cause Kurzweil to crash when closing (Win)

Last Updated: June 2015

Applies to Versions: Kurzweil 3000 (K3000) for Windows, mainly affects v12 or older versions of K3000

Issue Summary:

If SMART device drivers or software are installed on a computer with Kurzweil 3000, when the user exits Kurzweil 3000, he or she may receive a Windows error message "the program has stopped working and needs to close". The impact to Kurzweil 3000 functionality should be minimal, as Kurzweil was in the process of being closed anyways.

It is verified in the Windows Event Viewer that installed SMART software on Windows 7 64-bit computers causes this error.

Troubleshooting Steps:

There may not be a problem if the SMART camera itself is attached and operational. This issue is resolved in the SMART Notebook software release version 10.8. Updating your SMART software to that version or greater should resolve the issue.

1. Download and install the latest Kurzweil 3000 patch.

2. Download and install the latest SMART Notebook software release.

Notes:

We no longer provide support for version 11 and other legacy versions of K3000. To avoid problems and ensure stability, we suggest you upgrade to the latest version of K3000. To inquiry about upgrading, please contact our Sales team: https://www.kurzweiledu.com/ContactSales.php

 

1.41. Error: Startup Failure 5 error on launch (Win)

Last Updated: June 2015

Applies to Versions: Kurzweil 3000 (K3000) v11 for Windows, fixed in patch

Issue Summary:

A user receives a Startup Failure 5 error when attempting to launch Kurzweil 3000. This prevents the user from accessing the software, as the Kurzweil 3000 application will automatically quit.

This issue was a result of a bug in an older version of v11. It has been fixed in the latest v11 patch, linked below.

Troubleshooting Steps:

Download the latest version 11 patch here: ftp://ftp.kurzweiledu.com/pub/kurzweil3000/version110/patches/k3000patch11.05.exe

Make sure to run the downloaded .exe file via Right-click > Run as Administrator to avoid problems with installing the patch.

Notes:

We no longer provide support for version 11 and other legacy versions of K3000. To avoid problems and ensure stability, we suggest you upgrade to the latest version of K3000. To inquiry about upgrading, please contact our Sales team: https://www.kurzweiledu.com/ContactSales.php

 

1.42. HTTP status 404 error when attempting to log into K3000 v11 Web License

Last updated: July 2016

Applies to: Kurzweil 3000 v11 Web License

Issue:

When a user attempts to log into Kurzweil 3000 version 11 Web License, the user will receive the error The request failed with HTTP status 404: Not Found (pictured below):

Reason:

The server and software technology upon which the Kurzweil 3000 v11 Web License relied for license storage and management has become obsolete, is no longer supported, and therefore, we cannot upgrade to continue providing service.

We are sorry for this inconvenience and want to work with you to find a good solution. Please contact our sales department for your available options: http://www.kurzweiledu.com/ContactSales.php

1.43. Troubleshooting: Older installs of K3000 v13 may be missing word lists

Last Updated: June 2015

Applies to: early versions of Kurzweil 3000 v13

Issue:

If you have an older version of Kurzweil 3000 v13 installed (e.g. v13.03) and log into the software, you may be missing word lists (.kwl files).  Doing this may also corrupt the word lists for that installation, preventing those word lists from automatically populating for future user profiles on that installation.

Logging into an older installation of the client may also corrupt the word lists tied to the settings of your Web Licensing firefly account, so if that account is used to log into an installation of the client that was conducted using newer media, you may still be missing word lists.

Installations from DVDs dated before Oct 2012 may be affected by this problem.

This issue will not occur if you install Kurzweil 3000 (K3000) from the latest build: www.kurzweiledu.com/installv13

Patching or updating your K3000 v13 installation to the latest version will mostly not resolve this issue.

Troubleshooting:

Solution 1:

Have the user log in with their username/password on his or her computer. The user should be able to create word lists now on that computer.

Backup any .kes files you want to keep.  You can also save these files to your Universal Library.

Uninstall the corrupt installation of K3000 through Add/Remove Programs and remove leftover files that may affect this issue.

Delete all leftover systems files installed by the previous installation that were not deleted from the uninstall.  These files can be found in:

C:\Program Files\Kurzweil Educational Systems

C:\Program Files (x86)\Kurzweil Educational Systems

Delete all leftover document files.  These files can be found in:

Windows XP: C:\Documents and Settings\<computer username>\My Documents\KESI\Kurzweil 3000

Windows 7: C:\Users\<computer username>\Documents\KESI\Kurzweil 3000\

Download and install the latest version of K3000 v13 from here: www.kurzweiledu.com/installv13

If this does not fix the problem, you may have to create a new firefly account and log into the Kurzweil 3000 software with that.


Solution 2:

Do not perform installations from the DVD media.  Instead, download the latest build for free from our website and install from that as noted above.


Solution 3:

Manually import the word lists files.  This can be done through the Setup Word Lists... function within Kurzweil 3000.

You can download a .zip package of these files from: ftp://ftp.kurzweiledu.com/pub/Tech/Utilities/Kurzweil_3000/Win/Word_Lists/K3000%20v13%20word%20lists.zip

Alternatively, you can copy these word list files (.kwl) into the appropriate folder on your computer manually:

Windows XP: C:\Documents and Settings\<computer username>\My Documents\KESI\Kurzweil 3000\<K3000 username>\

Windows 7: C:\Users\<computer username>\Documents\KESI\Kurzweil 3000\<K3000 username>\

1.44. Troubleshooting: "Now loading, please wait" if Ladibug scanner is installed

Last Updated: June 2015

Applies to Kurzweil 3000 v13. May also apply to other versions of Kurzweil 3000 or 1000.


Issue: 

If on Windows 7 x86 SP1 and the Ladibug document scanner software is installed, Kurzweil may hang on launch when loading the Kurzweil splash screen ("Now loading, please wait...").


Troubleshooting:

1. Find the Ladibug software in your Windows 7's Control Panel Programs and Features list.

2. Select the Ladibug software and uninstall it, then reboot the computer.

3. If the issue is related to the Ladibug device or software, Kurzweil should launch properly.


Notes:

The Ladibug is a document camera and is not officially supported for use with Kurzweil 3000. However, this issue is logged by our development team for investigation.

1.45. K3000 V13 WL: Cannot create word lists from extracted highlighted words

Last updated: June 2016

This problem only affects early versions of Kurzweil 3000 V13 Web License for Windows.


Issue:

A user may not be able to create vocabulary word lists from extracted highlighted words.

This may be because Kurzweil 3000 (K3000) was installed from the release DVD (dated in 2012) and temporarily corrupted the settings file of the user account. That older version of K3000 contained bugs regarding word lists.


Troubleshooting:

1. Install K3000 from the latest build on a different computer. Log into that installation (from the latest build) of K3000 with the username/password of your affected account. If you do not have access to another computer to install the latest build of the software, you can call us for technical support.

2. Because this new installation was not installed from the release DVD, and you can use the new installation to "uncorrupt" the roaming settings file tied to your user account.

3. While logged in with your user account in the new installation, create a word list via extracted highlighted words on this computer. Then Exit K3000. Creating a word list this way should fix your user account's settings file.

4. Now, on the computer with the bad installation, update it to the latest version of the software. You can download the latest update for your version of the software here: http://www.kurzweiledu.com/software-updates.html

5. After installing the update, you should be able to log into the old installation (that's been updated), and word lists should work.

1.46. Read the Web may not function on OS 10.8 or later

Last updated: June 2015

Applies to versions of Kurzweil 3000 (K3000) for Macintosh that are not up to date.


Issue:

The Kurzweil 3000 (K3000) Read the Web (RtW) add-on that installs into the Mozilla Firefox web browser may not function on Mac OS 10.8 or later.

The add-on will install into Firefox without encountering problems. However, if you attempt read with it (e.g. press the Read button in your Read the Web toolbar), you may receive an error message or a message saying that the Kurzweil 3000 software is not detected (even if K3000 is installed).


Troubleshooting:

Using the latest version of K3000 and the latest version of its bundled Read the Web add-on should resolve this issue. This means that you'll want to trash the Kurzweil 3000 app and uninstall the non-functioning RtW add-on in Firefox. Then you want to download the latest full version build (packaged as a .dmg file) of K3000 that you own, and install the K3000 app and newer Read the Web add-on from that.

As of June 2015, we only support K3000 v14 using Read the Web on Mac OS 10.9 and 10.10.

Please see our KB article regarding installing the latest version of K3000 and Read the Web here: http://support.cambiumtech.com/admin.php?pg=kb.page&page=1597

1.47. IntelliTools acquired by AbleNet

Last Updated: 2015

The Kurzweil Educational division of Cambium Learning no longer provides support for IntelliTools products. AbleNet, Inc. now owns and provides support for IntelliTools products.

Kurzweil Education announced on 4/17/2014 that the IntelliTools® arm of the company has been sold to AbleNet, Inc. of Roseville, MN. The sale includes the IntelliTools software product line of Classroom Suite, ReadingTutor, MathTutor, Primary Skills Builders, Balanced Literacy™, MathPad™, Number Concepts, and ReadyMade® Story Kits, and the accessible keyboard IntelliKeys® with the keyboard's accompanying products.
 
Since 1985, AbleNet has been improving the lives of students with disabilities by developing innovative assistive technology solutions empowering learners of differing abilities to thrive in the classroom. Today, AbleNet is a world leader in helping individuals with significant cognitive and/or physical disabilities learn more, work successfully, and live better. Delivering over 500 unique and proprietary products to more than 60 countries, AbleNet provides an essential selection of assistive technology and curriculum used around the world every day.
 
We are pleased that with this sale, the IntelliTools legacy of providing solutions for learners with lower incidence disabilities will continue to be served by a company with a strong history of delivering positive results for these students.
 
For more information about the IntelliTools products and support in your area, contact your current supplier or AbleNet. Inc. Here are AbleNet's contact details to address any question you may have:
 
AbleNet, Inc.
2625 Patton Road
Roseville, MN 55113-1308
 
Toll Free: (800) 322-0956 (US & Canada)
Phone: (651) 294-2200
Fax: (651) 294-2259
Fax (651) 294-2222 (Orders & Quotes Only)
 
For Customer Support & General Inquiries
E-mail: customerservice@ablenetinc.com
 
For Technical Support & Repair Inquiries
E-mail: techsupport@ablenetinc.com
 
For Accounting Support
E-mail: accounting@ablenetinc.com

2. Kurzweil 3000 Web License-firefly

2.1. Error: Cannot access an uploaded file via firefly

Issue:

You receive the error "The file has no pages that firefly can currently display." or "Please try again. The file is still loading" when attempting to open a file through the firefly website or iPad application

Examples:

No pages to display

Please try again

Solution:

This first error can be received when you are attempting to open a file type that is not currently supported; you may also see it if the file is supported but still processing.  The currently supported file types are linked below. If you are using a supported file type and are getting either of these errors; please wait 5-20min before attempting to access the file again.

Supported File Types


Note: firefly is an evolving system and the supported file types may be expanded in the future.

You may be able to use the KESI Virtual Printer for Windows to convert unsupported formats into supported formats. For Mac, you would "print" the file you are interested in to a .pdf, and then upload the .pdf.  Further instructions on the use of the KESI Virtual Printer can be found here: Virtual Printer Information & Troubleshooting

2.2. General Information: What document formats are compatible with firefly?

Supported firefly document formats:

- KES
- PDF
- TXT
- RTF
- DOC
- DOCX
- BKS (Bookshare)
- EPUB

The above document formats may be opened directly in firefly on the fireflybykurzweil.com website or via the firefly iPad application.

If your content is not in one the above formats, it is recommended to use the Kesi Virtual Printer in order to covert your document into a compatible format for use with either Kurzweil 3000 or firefly. Please note that the Kesi Virtual Printer is a feature of Kurzweil 3000, select this link for more information.

 

2.3. General Information: Login authentication method, details (Web License/firefly)

Do user accounts created for Kurzweil 3000 Web License and firefly integrate with Active Directory/LDAP/CAS or Shiboleth?

We do not currently have plans to integrate the firefly rostering system into Active Directory or other systems.

Username/password credentials to access the Kurzweil 3000 Web License software and firefly are managed through a secure HTTPS web portal. Usernames are generated by the firefly website when an account is created, based on an algorithm that uses the first and last name of the user. For example, a user John Carpenter may receive the username johncarpenter2. Usernames may be edited after creation if needed.

If you own a site or district license of Kurzweil 3000 Web License with firefly, we offer a free user import service for accounts that qualify (a.k.a. rostering service), this allows you to avoid the manual creation of users within the firefly user management system. However, just like the website UM, usernames created through an import are automatically generated and cannot be specified beforehand at this time. If you have a firefly account and are interested in the rostering serivce please email fireflyroster@kurzweiledu.com for more information.

To describe the normal login process as an end user, the end user logs into his computer using his Windows/Mac or domain login, launches the Kurzweil 3000 software application (most likely through a schortcut on the desktop) or the firefly iPad or web portal site and is provided a prompt asking for the aforementioned Kurzweil 3000-firefly username/password.

 

2.4. General Information: Proxy Exceptions & Connection Details (Web License/firefly)

Applies to Versions: Kurzweil 3000 Web License; firefly

Quick Links:

General connection information

What if my network is implementing a proxy server?

Guide to updating / patching Kurzweil 3000

Windows Versions:

Kurzweil 3000 V11 Web License (Discontinued)

Kurzweil 3000 V12 Web License

Kurzweil 3000 v13/v14 Web License / firefly / iPad

Macintosh Versions:

Kurzweil 3000 V4 Web License

Kurzweil 3000 v5/v14 Web License / firefly / iPad

General Information: 

Is internet access required for the Kurzweil 3000 Web License client / firefly?

In order to login to the Kurzweil 3000 Web License client or the firefly website or iPad application you must have internet access to connect; an active connection for the product(s) to continue to function is required. The connection is encrypted and maintains itself automatically after the intial login process.

What happens if Internet access is lost?

1. All options available in the software except the menu option "Save" and "Exit" will become unavailable within the Kurzweil 3000 menus. Toolbars also become unavailable, except for being able to save.

2. A message window pops up notifying the user of the disconnection and to save their work. If you are not getting a message please make sure your version is up to date.

Is there a redundant access check, after the first connection failure?

Not at this time. If the first access check fails, the information above this entry would apply. You must keep an active Internet connection while using the Kurzweil 3000 Web License or firefly product in order for it to continue to function properly after logging in.

What if my network is implementing a proxy server?

The software library Kurzweil 3000 software uses to detect Internet connectivity is not proxy aware. Kurzweil 3000's web licensing authentication will not function through a proxy server, resulting users not being able to log in to the software. The solution is to make a handling exception in the proxy server's settings, so the proxy does not handle any traffic to/from our service addresses, forcing such traffic over a direct Internet connection.

This page has instructions detailing how to add exceptions to proxy settings:

Adding Proxy Exceptions

It's also important to note that your web browser proxy settings for Internet Explorer (Win) and Safari (Mac) on the client need to have proper web access for Kurzweil 3000 Web License client to function.

Microsoft ISA

Microsoft ISA is one of the more common proxy server solutions.

Creating Handling Exceptions:

ISA 2006 Internal Properties: Screenshot Example

Walkthroughs:

Part One

Part Two

In the Firewall Client tab, make sure that Use automatic configuration script is enabled.

Note: the Internal Properties GUI of 2004 and 2006 should be similar (if not the same).

Additional information on settings in this MSDN article.

Disabling Web Caching:

This site has some instructions on how to create a caching rule for the server: Caching Rules

In Figure 7, you need to add the applicable sites listed below in this article based on the version of Kurzweil 3000 you are using.

In Figure 9, choose the option Never, no content will ever be cached.

Please continue reading for specific connection addresses you would need to make an exception for.

What Web service addresses is Kurzweil 3000 Web License / firefly attempting to access for a valid connection to the product?

Kurzweil 3000 v11 Web License (Win)

The Kurzweil 3000 v11 Web License version has been discontinued as of July 10th, 2014. The server and software technology upon which the Kurzweil 3000 Version 11 Web License relied for license storage and management has become obsolete, is no longer supported, and therefore, we cannot upgrade to continue providing service.

We are sorry for this inconvenience and want to work with you to find a good solution. Please contact sales for further support.

Kurzweil 3000 Web License v12 (Win), Kurzweil 3000 Web License (Mac) V4

If you are experiencing connection problems, yet have Internet access it may be advisable to share the information below with your IT Network Administrator at your location:

Addresses:

kws.cambiumlearning.com

ul.cambiumtech.com

TCP port: 80 (HTTP)

You may resolve the current IP addresses by executing a command-line ping for kws.cambiumlearning.com or ul.cambiumtech.com

Note: firefly,Kurzweil 3000 v11, v13/v14 (Win) and v5/v14 (Mac) Web License editions have different connection addresses, above connection information does not apply to these versions, please view the section linked for those versions at the top of this article.

Connectivity is required in order to access your licenses, users, *Web Universal Library, and the Kurzweil 3000 installable client for these versions.

*Note: The Mac version of Kurzweil 3000 Web License v4 does not have Web Universal Library access; however Kurzweil 3000 v5 Mac Web License and higher has this feature.

Kurzweil 3000 Web License (Win) v13,v14; firefly, iPad app, Kurzweil 3000 Web License (Mac) v5,v14 

If you are experiencing connection problems, yet have Internet access it may be advisable to share the information below with your IT Network Administrator at your location:

Addresses:

*.fireflybykurzweil.com*

TCP port: 80 (HTTP), 443 (HTTPS)

You may resolve the current IP address by executing a command-line ping for firefly.kurzweiledu.com

Note: Kurzweil 3000 v11, v12 (Win) and v4 (Mac) Web License editions have different connection addresses; above connection information does not apply to these versions, please view the quick links for those versions at the top of this article.

Proper connectivity is required in order to access or manage: firefly, licenses, users, Web Universal Library, and the Kurzweil 3000 installable client for these versions.

2.5. General Information: How to print colored reports in VPORT (Win/Mac)

Applies to Versions: *VPORT

*Vport only applies to: Kurzweil 3000 Web License (Win) v12; Kurzweil 3000 Web License (Mac) v4.5

Issue:

Reports, such as usage, do not print with colors or as they appear on the web page. The printouts may contain faint black-and-white lines outlining the colored bars, etc.

Resolution:

In order to achieve optimal results when printing reports in VPORT you will need to go to the Page Setup window and enable Print Background Colors and Images.

Internet Explorer

1. Click the Print button/icon at the top-right on the web page, if you do not see an option to print try using CTRL + P.

2. This will open a new tab in IE and also open a Print window. Click the X button to exit out of the Print window so you're only viewing the new tab in IE.

3. In the top-right of IE, click the Gear icon > Print preview... This will open a Print Preview window, if you cannot find Print preview try pressing ALT going to FILE and selecting the option.

4. In the Print Preview window, click the Gear button/icon in the menu bar. This will open a Page Setup window.

5. In the Page Setup window, check the box for Print Background Colors and Images > click OK

6. Click the Print button.

Chrome Support

Chrome is not a supported web browser for VPORT.

Mozilla Firefox (Windows)

1. At the top-left, click the Firefox menu (Press ALT if you do not see it) > Print... > Print Preview. This will open a Print Preview window.

2. In the Print Preview window, click the Page Setup... button. This will open a Page Setup window.

3. In the Page Setup window, check the box for Print Background (colors & images) > click OK

4. Click the Print... button.

Safari

1. From the Safari menu, click File > Print... (Command + P) This will open a Print Preview window.

2. In the Print Preview window, click the Show Details button. In the detailed options, check the box for Print backgrounds.

3. Click the Print button.

2.6. General Information: Is there a limit to the firefly web-based storage?

Is there a limit to web-based storage for Kurzweil 3000 Web Licensing with firefly?

There is no limit set at this time.

Are there any plans to implement a storage limit for firefly in the future?

There are no plans at this time.

What's the difference between the web-based storage within the firefly website and the Universal Library that the Kurzweil 3000 Web License software client connects to?

The Universal Library and the secure web-based storage system of firefly are one in the same, as such files you save to the UL in either will appear in both products. Please note that you can also save files locally in the Kurzweil 3000 Web License version if you choose to do so.

2.7. General Information: Will firefly work on my mobile device or tablet?

Will firefly work on my mobile device or tablet?

firefly will work on mobile devices and tablets that support Adobe Flash and use a supported Web Browser.  This is a list of supported Web Browsers for mobile devices and tablets; Internet Explorer, Google Chrome, Mozilla Firefox, Safari.  Cookies must be enabled in the Web Browser.

More information for various mobile devices/tablets can be found in this article.

Is there a firefly iPad App available?

Yes, you can download the free iPad app for firefly from this location: firefly iPad application 

Do you have any information on the Microsoft Surface?

Yes, please review this link: Microsoft Surface Support

 

2.8. General Information: Is there accessibility support for user management? (firefly)

Yes, JAWS and Windows-Eyes have been tested for use with the firefly user management interface using the standard navigation keys for those products.

If you experience any difficulties, please share your feedback with us by contacting tech@kurzweiledu.com

 

2.9. Can files be distributed to specific students through the Web License firefly library?

Using the firefly web storage included in your subscription provides unlimited web storage which allows you to save, open, and distribute Kurzweil files along with other supported formats from within both the Kurzweil 3000 Web License and firefly products. To expedite the upload and download for all users, files should be limited to individual chapters, as opposed to entire texts. In addition, like the Standalone and Network editions, you can still copy content to traditional storage media and distribute files that way if desired.

Files can be assigned to students by saving, uploading, or copying the file(s) directly to the student's "Private" web storage folder; also by sharing a set of files via the "Public" folder at the main site level, or teacher's public folder as long as the student has a team assignment for said teacher. Assigning files can be done from a Kurzweil 3000 Web License install or via the firefly website.

If you do not have a Teacher/School kind of designation at your site, you can also add students directly to the main coordinator account's team at your site in order to distribute files directly to indivudial students and/or sharing a group of files with all your students by placing said files in your public folder at the main account level. All students, regardless of team affiliation can see the main account's public content so it's an easy way to share files; please note that students cannot modify the folder structure or save content to this folder, but they can open and edit/save the data to their own account or local machine if desired.

More information about team and file management can be accessed in the Help section of firefly, some examples are linked below:

firefly - How to structure your user tree

firefly - What is My Team?

2.10. Guide: Creating Students, Teachers, Teams (firefly)

Adding Students and Teachers in firefly

1. Log into firefly: firefly Website

2. Hover over My Account

3. Select Users, your team page will open

4. Select the "Everyone" button that will appear next to "My Team"

5. This will give you three sub-tabs "Students, Teachers, Add Users":

 

  • Students Tab: This will show students currently in the system, it's suggested to search here via the search boxes above the column headers first before adding a student as they may already be in the system.
  • Teachers Tab: Same as the students tab, please check here first before attempting to add a teacher.
  • Add Users Tab: This is where you add new users. To add a user, please fill out the required fields being: Last Name, First Name, Email Address and School/Org and then click the Save button. By default, it will create a student record. If you wish to create a teacher, please un-check the "Student" check-box before saving.

What is "My Team" and why is it important?

A Team is a group of users that need to interact with one another. You could think of it as a "Class", for example a Teacher's team would usually have their students that are in their class. However teams are more than classes, as teachers can be part of the same team if they wish to collaborate with one another.

Having users in the same team allows them to share data. Please note that students will not be able to share data, only teacher accounts will have this level of access. For example, a teacher can view and save files to student folders if those students are assigned to their team. If two teachers are in the same team, they would be able to share documents between them.

To add someone to your team:

  1. Hover the cursor over the My Account tab and choose Users from the drop-down menu.
  2. Click the Everyone icon.
  3. Find the user that you want to add to your Team and click the "My Team" check-box to the right of the user information.

Are there any suggestions on how to structure my users / teams?

Yes, the best resource is a video that we have available in the firefly help section: "How to Structure your User Tree" which is located under the Managing Kurzweil 3000-firefly section.

Are there other ways to add users?

Option 1: If you qualify for a user import or wish to inquire about adding users in bulk please contact: fireflyroster@kurzweiledu.com ; in your email please make sure to reference that you are interested in the import process. If your account qualifies you will be sent an excel template for importing users.

Option 2: There is also an option called "Self-Registration", please see below for details on the process:

Links to the self-registration form enable teachers and students to add themselves to the general firefly roster which is accessible through the "Everyone" section. Please note that only the top-level coordinator can initiate self-registration. Self-Registration does not automatically add a student or teacher to a team. If the student or teacher needs to be part of a specific team, please assign them to one after they are in the roster.

1. Log in to firefly. Hover the cursor over the My Account tab and select Users from the drop-down menu. Your My Team page opens.

2. Click User Self-Registration. A window opens that displays a link for you to copy and send to teachers and a link for you to copy and send to students. Note: Because teachers and students have different privileges, it's important to send the correct link.

3. Click Copy next to the appropriate link (Teacher self-registration or Student self-registration).

4. Open your email application and address an email to the teachers or students you want to self-register.

5. In the message section of the email, paste the link you copied from the self-registration window.

6. Send.

More Help

After logging into firefly, click the HELP menu to reach the help documentation and videos page. The document to refer to is available under "Help Documents" on the left side of this page tilted: "User and License Management" - this document goes over the process in more detail.

In addition, videos are available in the help section; please select the Managing Kurzweil 3000-firefly section. In relation to this article, please review "How to Create New Users" and the "What is My Team" videos. If you are the Coordinator, it's also recommended to view the "How to Structure your User Tree" video.

 

 

2.11. Guide: Creating Teachers, Classes, Students (VPORT)

Applies to Versions: VPORT; Kurzweil 3000 Web License (Win) v12; Kurzweil 3000 Web License (Mac) v4.5

If you are looking for information about firefly instead please click here.

Quick Links:

Creating Teachers in VPORT

Creating Classes in VPORT

Creating Students in VPORT

 

Adding Teacher Accounts to VPORT

Coordinator user account steps:

1. Navigate to the "My District" tab.

2. Click the "Add" button on this page for the "Add School Users" option.

3. Click the button on the "School Users" page for "Add New Staff".

4. Type the teacher's last name, first name, email address, and school you would like them to be able to access. For Teachers, you will also need to select the Role "Teacher" in the drop-down menu for "Role". You may enter more than one teacher here at a time. Click on "Save Changes" when done.

5. The usernames and passwords for teachers that have been created will now appear on the "My District" > "School Users" sub-tab area. Click on the "Show Teachers" button to view teacher accounts for the district.

Principal, Campus, and Campus Coach user account steps:

1. Navigate to the "My School" tab.

2. Click the "Add" button on the "My School > Summary" page for the "Add Teachers and Classes" option.

3. Click the button on the "Add Teachers and Classes" page for "Add New Staff".

4. Type the teacher's last name, first name, and email address. You may enter more than one teacher here at a time. Click on "Save Changes" when done.

5. The usernames and passwords for the teachers that have been created will now appear on the "My School > Teachers and Classes" tab.

How do I add a teacher to VPORT?

To add a teacher, you must first login to VPORT with an account that has access to do so. If you beleive you should have access to create VPORT accounts, please contact our customer service team at 800-894-5374 to verify if your organization has an account.

What if I don't want to create a teacher account for all my teachers?

If you do not wish to create individual accounts for all your teachers, you may instead create one generic account and have multiple teachers use the same account, sharing the students/classes attached to that account. The main drawbacks are: The student roster will be shared, teachers will not each have a personal web folder for file storage; instead it will be shared. *There may be a further future impact(s) if new reporting features are implemented.

A generic account is simply a "fake" account you create with a username and password that is meant for multiple users, an example username would be something like "K3000testteacher", or "K3000teacher01". Every user created in VPORT is a "Multi-login" user, meaning that as long as there are available licenses, the same account may login multiple times.

 

Adding Classes to Teacher accounts in VPORT

Coordinator user account steps:

1. Using the drop-down in the top right select the school in question.

2. Click the "My School" tab on this page, select "Add" next to the "Add Teachers and Classes" option.

3. Locate the teacher in the list, and click the "Add Class" button on the right side of the page for that teacher.

4. Click "Save Changes" on the top or bottom of this page.

Principal, Campus, and Campus Coach user account steps:

1. Click the "My School" tab on this page, select "Add" next to the "Add Teachers and Classes" option.

2. Locate the teacher in the list, and click the "Add Class" button on the right side of the page for the teacher.

3. Click "Save Changes" on the top or bottom of this page.

Why do I want to create a class for a teacher account in VPORT?

It's important for a teacher to have a class, due to students being required to be in a class in order to login to the Kurzweil 3000 Version 12 Web License Edition client.

Having students in classes also is beneficial to the usage reports available. In addition, teachers that have classes can make use of the assignments system in the Kurzweil Web License software.

Once again, it is required to have at least one teacher and one class in order for students to be added to the system.

What if I don't want to create a class for all my teacher accounts?

If you do not wish to create individual classes for all your teachers, you may instead create one generic teacher account and have multiple teachers use the same account, sharing the students/classes that teacher is assigned to. The main drawbacks are: The student roster will be shared, teachers will not each have a personal web folder for file storage; instead it will be shared. Another possible difficulty would be that it may be harder to manage the students in this large class implementation, if it is not segregated into multiple classes. *There may be a further future impact(s) if new reporting features are implemented.

A generic account is simply a "Shared" account you create with a username and password that is meant for multiple users, an example username would be something like "K3000teacher", or "K3000teacher01". Every user created in VPORT is a "Multi-login" user, meaning that as long as there are available licenses, the same account may login to VPORT or Kurzweil 3000 multiple times.

 

 

How do I add a student to VPORT?

To add a student, you must first login to VPORT. There are two options available for adding students; those being: Adding students to VPORT manually or importing students from the supplied template. All user types besides student accounts may add student users to VPORT. Continue reading for more details on this process.

What if I don't want to create an account for all my students?

If you do not wish to create individual accounts for all your students, you may instead create one generic account and have multiple students use the same account. This type of account can also be called a "Guest Account". The main drawback to this is that you will not have accurate usage reports at the individual level.

A generic account is simply a "fake" account you create with a username and password that is meant for multiple users, an example username would be something like "K3000testuser", or "K3000student01". Every user created in VPORT is a "Multi-login" user, meaning that as long as there are available licenses, the same account may login multiple times.

Adding students to VPORT manually:

If you only have a few students to add to the system, this is often the best method.

*Note: To add students with this method there must first be a class in place attached to a teacher account, classes are added by a school or district VPORT user. If you do not yet have a class in the system, please refer to article Guide to creating classes in VPORT for assistance in creating classes.

You must fill out all required fields when adding students, these being:

Last Name

First Name

ID: The ID is a number you assign to the student, this is normally a student ID number but it does not have to be. Every student requires their own unique ID.

With above required fields in mind, once logged in with your VPORT account, please follow the steps below to add a student account.

How to add students manually with Coordinator, Principal, Campus, and Campus Coach VPORT user accounts:

1. In the top right hand corner, navigate via the drop-down for "School" to verify the school you are interested in adding a student to.

2. Click the drop-down for "Class" and select the class you are interested in for the school in question. *If the "Class" drop-down is not selectable, displaying as "All" and appearing to be grayed out : Please refer to article Guide to creating classes in VPORT for further assistance.

3. Click the "Add Students" button. This should be located on the "My Class > Roster" page, you should be on this page now, following above steps.

4. Type the student's last name, first name, and ID.

5. Click on "Save Changes" when done.

6. The usernames and passwords for students that have been created will appear on the "My Class" > "Roster" sub-menu for the school and class selected. If it does not update immediately, please refresh the page.

How to add students manually with Teacher VPORT user accounts:

1. Navigate to the "My Class" tab.

2. Click the "Add New Students" button.

3. Type the student's last name, first name, and ID.

4. Click on "Save Changes" when done.

5. The usernames and passwords for students that have been created will appear on the "My Class" > "Roster" sub-menu. If it does not update immediately, please refresh the page.

Adding students to VPORT from a template, using the Web Import Tool:

This option allows you to upload a large list of students at one time, through a Microsoft Excel spreadsheet. Teacher,School, and District accounts may perform this action. A template is provided for you to be able to do this easily from within VPORT. Please see below for more details on this process.

How to add students with the Web import tool with Coordinator, Principal, Campus, and Campus Coach VPORT user accounts:

1. Navigate to the "Import Students" sub-menu from the "My District" or "My School" tab. You my also click "Import" from the landing page next to "Add Students".

2. Click "Download Template" on the desired import option, Microsoft Excel will open.

3. Input data into the required fields: "StudentID", "StudentLastName" and "StudentFirstName".

4. Navigate to "Save as" in Microsoft Excel, save the file to a known location.

5. Close or minimize Microsoft Excel.

6. In VPORT on the Import Students screen, click the browse button under "Upload your File".

7. Select the Microsoft Excel Spreadsheet you just saved.

8. VPORT will check your file for errors, and then display a summary screen. If the results are satisfactory click the "Proceed with Import" button to finish the process.

How to add students with the Web import tool with Teacher VPORT user accounts:

1. Navigate to the "Add Students" button from the "My Class" tab.

2. Click the "Import" button next to "Import Students".

3. Click "Download Template" on the desired import option, Microsoft Excel will open.

4. Input data into the required fields: "StudentID", "StudentLastName" and "StudentFirstName".

5. Navigate to "Save as" in Microsoft Excel, save the file to a known location.

6. Close or minimize Microsoft Excel.

7. In VPORT on the Import Students screen, click the browse button under "Upload your File".

8. Select the Microsoft Excel Spreadsheet you just saved.

9. VPORT will check your file for errors, and then display a summary screen. If the results are satisfactory click the "Proceed with Import" button to finish the process.

 

2.12. Guide: Universal Library File Upload Utility (Win)

Applies to Versions:  Kurzweil 3000 Web License firefly (Win)

General Information

What is the Universal Library Uploader?

The Universal Library Uploader utility allows for the upload of Kurzweil 3000 compatible documents to the Universal Library (cloud storage) without the use of the Kurzweil 3000 client interface via the firefly website or iPad app, or for use directly with Kurzweil 3000 Web License. Please note this only applies to the Kurzweil 3000 Web License firefly product.

Who should use the Universal Library Uploader?

The Universal Library Uploader utility is intended for use by schools with large pools of local Kurzweil 3000 content that they would like to host on the firefly cloud based Universal Library.

Universal Library Uploader

Where can I get the Universal Library Uploader?

You can get the Universal Library Uploader here:  Universal Library Uploader Tool*

*Note: This tool is currently Windows only, there is not a Mac version at this time. However, please note that if you upload files with the tool on a Windows machine, they will also be available via the Mac Web License firefly version as the same cloud storage space it utilized.

How do I use the Universal Library Uploader to upload a single document?

1.  Launch the downloaded file, this will prompt you to extract its contents, make note of the location

2.  Browse into the extracted folder and launch "ULUploader.exe"

3.  Login using your Kurzweil Web License username and password

4.  Under "Step 1: Upload a File or Folder" click the "Browse for Files" button

5.  Find the file you want to upload from your machine and click "Open" (you should see the path update to the path of the selected file)

6.  Under "Step 2: Select a Destination Folder" click the "Browse" button

7.  Select the directory in the Universal Library where you would like this file stored (you should see the path update to the selected path)

8.  Click the "Upload" button

9.  Allow the upload process to complete (you should be able to monitor results in the Upload Status window)

How do I use the Universal Library Uploader to upload multiple documents in mass?

1.  Launch the downloaded file, this will prompt you to extract its contents, make note of the location

2.  Browse into the extracted ULUploader folder and launch "ULUploader.exe"

3.  Login using your Kurzweil 3000 Web License username and password

4.  Under "Step 1: Upload a File or Folder" click the "Browse for a Folder" button

5.  Find the directory containing all of the files you want to upload from your machine and click "Open" (you should see the path update to the selected folder)

6.  Under "Step 2: Select a Destination Folder" click the "Browse" button

7.  Select the directory in the Universal Library where you would like this folder stored (you should see the path update to the selected path)

8.  Click the "Upload" button

9.  Allow the upload process to complete (you should be able to monitor results in the Upload Status window)

Is there a way to upload files to the Universal Library without using the Universal Library Uploader utility?

Yes, you can upload individual documents using the firefly web interface or directly via Kurzweil 3000 Web License via File > "Save to Library". However, currently it is not possible to upload documents in mass without using the uploader.

How to upload a single file via the firefly website:

1.  Go to http://firefly.kurzweiledu.com/KLogin.php

2.  Login with your account credentials

3.  Browse to the Universal Library location where you would like to upload a document

4.  Click the "Upload A File" button located in the upper right hand corner

5.  Browse to the file you wish to upload from your local machine and choose "Open"

6.  Allow the file to upload

7.  You should receive an "Upload Successful!" message

3. Kurzweil 3000 Network

3.1. General Information: Folders with Limited User Accounts require "Write" access to in order to run Kurzweil 3000 Network (Win)

Last Updated: November 2012

Applies to Versions: VPORT; Kurzweil 3000 Web License (Win) v11 v12, v13; Kurzweil 3000 (Win) Network v9 v10, v11, v12, v13

Note: Most institutional environments require the client computers to have limited user account permissions in order to maintain the security infrastructure of the network. Kurzweil requires 'Write" permissions on specific folders in order for the program to run properly.

Provide "Write" permissions to the following directories/regkeys:

Windows XP:

  • C:\Program Files\Kurzweil Educational Systems
  • C:\Documents and Settings\All Users\Application Data\KESI
  • C:\Documents and Settings\All Users\Shared Documents\KESI
  • C:\Documents and Settings\<Username>\My Documents\KESI
  • HKLM/SOFTWARE/KESI

Windows Vista/7 (64-bit):

  • C:\Program Files (x86)\Kurzweil Educational Systems
  • C:\ProgramData\KESI
  • C:\Users\<Username>\AppData\Roaming\KESI
  • C:\Users\<Username>\My Documents\KESI
  • C:\Users\Public\Public Documents\KESI
  • HKLM/Software/Wow6432Node/KESI

Note: These permissions do not apply to the Kurzweil 3000 Network License-to-Go or Remote License-to-Go configuration. For these configurations the user must be a local administrator on the machine.

3.2. General Information: Do I have to install the Kurzweil 3000 Network Administrator/Engine on a Server? (Win/Mac)

Last Updated: August 2010

Applies to Versions: Kurzweil 3000 (Win) Network v8, v9, v10, v11, v12, v13; Kurzweil 3000 (Mac) Network v3, v4

If the administrator does not have access to a server, is there a way to install the Kurzweil 3000 Network Engine/Administrator on a client machine?

The K3000 Network Administrator and Engine does NOT need to be installed on an actual server computer. The Network Engine/Administrator will run on a regular workstation, as long as that workstation is turned on and has a static IP address.

To clarify:

The Kurzweil 3000 Network Engine (Mac or Windows): Can be installed on a simple workstation computer.

However:

  • The client machine needs a static IP address
  • The client machine needs to be always on during use
  • If the client machine is Windows, it will need to be turned on most of the time to properly track licenses to go
  • A local firewall may need to be unblocked for TCP port 1006 (Windows), and TCP port 5001 (Mac) -- although most installations won't need to worry about this.

3.3. Guide: How to migrate Kurzweil 3000 Network to another server (Win)

Applies to Versions: Kurzweil 3000 (Win) Network v10 and higher.

Note: If your new server is a Virtual Server, the install process is will most likely have to be done in a special way because the virtual machine is not tied to a real USB Port. Please view the Installation Information for a virtual server page: http://support.cambiumtech.com/index.php?pg=kb.page&id=1564

Note: If you would like to preserve the "Users" folders from your previous Kurzweil server which kept user settings etc. Please view the How to locate the Kurzweil Network "Users" Data Folders on the server page: http://support.cambiumtech.com/index.php?pg=kb.page&id=1563

Issue Summary:

User would like to move the Kurzweil 3000 Network Engine & Administrator to a new server. What is the easiest way to move the Network Engine & Administrator and change the IP addresses of all the Client Machines?

Steps to moving to a new server:

1. Login to the Kurzweil server with an administrator account

2. Insert your keydisk into an available USB port on the Kurzweil server

3. Launch the Kurzweil Network Administrator program

4. Navigate to: Licenses > License Management > Read Key

5. Uninstall the licenses back to Keydisk from the old server

6. Uninstall the administrator & Network Engine from the old server using Add/Remove programs

7. On your new Kurzweil server install Administrator & Network Engine from the Kurzweil Network CD

8. Install the license keys from the keydisk to new server by removing the keydisk from your old server and plugging it into an available USB port on the new server

9. Launch the Network Administrator on the new server and Navigate to: Licenses -> License Management -> Read Key and install your licenses to the Network Engine

10. If the new Kurzweil server IP address is the same, you are finished.

11. If new server IP address is different, follow one of these procedures to point the clients to the new server below:

12. If you feel comfortable editing the registry, do the following:

  1. On one of the client machines open up regedit, by clicking Start > Run > type "regedit" (without the quotes)
  2. Go to HKEY_LOCAL_MACHINE\SOFTWARE\KESI\KURZWEIL 3000\INSTALLED (x64 bit OS: HKEY_LOCAL_MACHINE\ SOFTWARE\WOW6432Node\KESI\KURZWEIL 3000\INSTALLED)
  3. Change the "ServerName" key to the correct IP Address
  4. Export the changed key
  5. Test importing the changed key on another client machine
  6. Create an Active Directory script that dishes out the exported .reg key and run it to modify all of the client machines

If you do not feel comfortable editing the registry, do the following:

1. Insert the network install CD in the drive of each of the workstations. Browse to k3000client > utilities > NetworkBrowser > Enter your new IP address > OK.

3.4. General Information: How to import a list of students from a .txt file using the Kurzweil 3000 Network Administrator? (Win)

Last Updated: August 2010

Applies to Versions: Kurzweil 3000 (Win) Network v10, v11, v12, v13

Issue Summary:

We have a large Kurzweil user-base implementation. Is there a way to create a .txt file of user-names and import it into Kurzweil?

Technical Steps:

For Kurzweil 3000 Network:

1. Launch the K3000 Network Administrator

2. In the Administrator window, click Users -> Add New... (or Manage Users... for v11, v12, & v13)

3. In the Add New User (or Manage Users for v11 & v12) window, click File... and browse to a .txt file list of the student list you want to import.

The text file needs to be in a simple format of (alpha characters only):

studentname
studentname
studentname

There are no commas or any other special characters needed.

3.5. General Information: How to locate the Kurzweil 3000 Network "Users" Data Folders on the server (Win)

Last Updated: June 2011

Applies to Versions: Kurzweil 3000 (Win) Network v10, v11, v12, v13 

Note: This situation occurs when moving Kurzweil from one server to another and the administrator would like to preserve the Users Data Folders for the migration.

Issue Summary:

I changed the server for my Kurzweil program. Is there a Users folder that I can import, or get to that has all my clients old information on it that I can add to my new server?

Solution:

In order to locate the Kurzweil user folders on your server, Navigate to this location: C:\Documents and Settings\All Users\Application Data\KESI\Kurzweil 3000 Server\Users

You can then make a copy of the "Users" folders in this location and migrate this data to the same location on your new Kurzweil server.

3.6. Guide: Installing the K3000 Network Engine on a Virtual Server (Win)

Notes:

The Kurzweil 3000 Network Engine (i.e. licensing server) is not officially supported to run on a virtual server.

There have been reports of customer's license files being corrupted when their Kurzweil 3000 Network Engine (Kurzweil licensing server) is hosted on a virtual server machine.  However, we have not been able to internally reproduce this issue.

To avoid license corruption, make sure your virtual server is turned on at least 95% of the time and its real host has a backup power supply.  Your virtual server will also need a static IP address.

Issue Summary:

An administrator is trying to install the licenses from the Kurzweil USB license keydisk to a Kurzweil Network Engine hosted on a virtual server.  This virtual server has no direct access to a USB port.

Troubleshooting Steps:

1. Close out of the Kurzweil 3000 Network Administrator app running on the virtual server.

2. Install the Kurzweil 3000 Remote Administrator app (from the installation DVD) on a different, real computer with a USB port.

3. After installation, go through in-software registration chute to activate the new Remote Administrator app.

4. Place the USB keydisk into the real computer.

5. In the new Remote Administrator (which is essentially a second Kurzweil 3000 Network Administrator app), click Tools > Options.  In the Options window, enter the IP address of the virtual server.  This will point the active Kurzweil 3000 Network Administrator app to the Kurzweil 3000 Network Engine (i.e. licensing server) hosted on the virtual machine, and let you administrate it.

6. Restart the Kurzweil 3000 Network Administrator.  In the Licenses menu, click on License Management... and follow the prompts to install licenses from the keydisk to the Network Engine.

3.7. General Information: What is the difference between "License-to-Go" and "Remote License-to-Go"? (Win)

Last Updated: June 2011

Applies to Versions: Kurzweil 3000 (Win) Network v10, v11, v12, v13

Issue Summary:

What is the difference between "License-to-Go" and "Remote License-to-Go"?

Technical Information:

License-to-Go:

License-to-Go's are granted to a computer that is temporarily connected to the network. For example, an administrator installs a regular Kurzweil 3000 Professional Color client on a laptop. From the Kurzweil 3000 Network Administrator program, the administrator chooses the particular student from active user list, and selects "Grant License-to-Go." The administrator then selects the amount of time the license will be checked out for. There will be one less available Professional Color license available on the server once the license is "checked out.

Issuing a License-to-Go would be similar to checking out a library book (a license) by going into library and speaking with a librarian. The book will be gone for as long as it was checked out, or until it's returned.

Remote License-to-Go:

The Kurzweil 3000 Network version will come with a Remote Client install CD. This client is different from the regular Kurzweil 3000 client. The client does not have to be connected to the network, ever, to run. When you run a remote client for the first time it will give you a system code. The Admin then takes this system code and then generates a Remote License-to-Go Code by entering the System Code into the Network Administrator program. This Remote License-to-Go can be granted for a specified amount of time. The Administrator or client user, will then enter this remote code into the remote client window.

Using the above library book analogy, Issuing a Remote License-to-Go is like checking out a library book over the phone instead in-person, by giving a number and getting a number back. You will receive access to the book (license) as soon as it's checked out.

Additional Remote Client/Remote License-to-Go Information:

The Remote Client is used to generate a system code for a generated Remote License-To-Go code. To create a Remote License-to-Go code there are a few requirements:

1. You will need the clients System Code (When attempting to start the remote client they will get an overlay with a System Code).

2. You will need the clients system Time Zone, and Regional Settings (should be set to United States).

3. On the Network Administrator system, set the Time Zone to the same as the Client Machine.

4. Open the Kurzweil Network Administrator and go to Licenses > Generate Remote License-to-Go.

5. Enter the Clients System Code in the appropriate field and set the appropriate lease time. A code will be generated.

6. Enter the generated code into the clients window

3.8. Guide: How to run a report using the Kurzweil 3000 Network Administrator (Win)

Last Updated: August 2010

Applies to Versions: Kurzweil 3000 (Win) Network v10, v11, v12, v13

Steps for Running a Report using the Kurzweil 3000 Network Administrator

1. Physically (not remote) Log into the server as an administrator with the network engine on it. Do not use the Remote Administrator, or any other Remote software to log in to your Kurzweil server.

2. Launch the Kurzweil 3000 Network Administrator

3. Go to the Tools tab and down to Options...

4. Verify that the Network Engine Address is 127.0.0.1 (loop-back address)

5. Go to the Tools tab and lock the Network Engine

6. Disconnect any user in the users window

7. Go to the Reports tab and down to "Update Database"

8. Go to the Reports tab and "Run Report"

Troubleshooting Tips if the Report will not run

  • Navigate to Tools -> Options..., and make sure Log User Statistics is check marked
  • Log into the network engine machine as the administrator
  • Do not use the remote administrator to run the report
  • Make sure all users have write permissions to the users folder, located here: C:\Documents and Settings\All Users\Application Data\KESI\Kurzweil 3000 Server\Users

3.9. Error: 102 (the license-to-go could not be validated, perhaps because you are a limited user) (Win)

Last Updated: November 2012

Applies to Versions: Kurzweil 3000 (Win) Network v10, v11, v12, v13

Issue Summary:

Using the Kurzweil 3000 Network Administrator to issue a License-to-Go to a limited user account will result in a 102 Error (the license-to-go could not be validated, perhaps because you are a limited user).

Troubleshooting Steps:

The Kurzweil 3000 Network License-to-Go and Remote License-to-Go both require that the client be used by an account with local administrator access.  If you receive the above error, you'll need to ensure that the account has local administrator access to the machine.

If the account has local administrator access and is running on Windows Vista or Windows 7, the issue may be related to User Account Control.  On the client machine navigate to this location: C:\Program Files\Kurzweil Educational Systems\Kurzweil 3000. Right click on the kurzweil 3000.exe and "run as administrator". After the Kurzweil client launches, try to issue a License-to-Go to this client and it should take.

Note:  Our development team is aware that customers would like to be able to use the License-to-Go and Remote License-to-Go features with limited user accounts.  This is currently an issue under investigation.

3.10. Error: Uninstallation Cancelled, "Fatal Error" during uninstall of K3000 NetworkServer Engine (Win)

Last Updated: August 2010

Applies to Versions: Kurzweil 3000 (Win) Network v10, v11, v12, v13

Issue Summary:

When trying to uninstall the Kurzweil 3000 Network Engine using add/remove programs in the control panel an error occurs, "Uninstallation Cancelled, Fatal Error during uninstall". If the network Engine cannot be removed, a newer version cannot be installed.

Troubleshooting Steps:

1. End the Kurzweil 3000 Network Engine service. Click Start -> Run command: -> (type in the run box "services.msc" without the quotes -> find the Kurzweil 3000 Server service -> Right click on the service -> Stop

2. Delete the KESI volume from the registry. Click Start -> Run command: (type in the run box "regedit" (without the quotes) -> Navigate to HKEY_LOCAL MACHINE -> SOFTWARE -> KESI -> delete the KESI volume / folder here.

3. Now Do an uninstall of the Kurzweil 3000 Network Engine using Add/Remove programs in the control panel.

4. Restart the computer

5. Navigate to C:\Documents and Settings\All Users\Application Data\ -> delete the KESI folder here

6. Go to C:\Program Files\ -> delete the Kurzweil Educational Systems folder here

7. Install your new Network Engine from the CD

4. Scanner Troubleshooting & Information

4.1. Fujitsu FI6110 Scanner Settings (Win)

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v14 for Windows 7 x86; may apply to other versions

Issue Summary:

You may encounter issues scanning with a Fujitsu FI6110 scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to possibly fix your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

Download/install Fujitsu's PaperStream IP scanner driver.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the Select the PaperStream IP fi6110 [twain] driver

Hold Scanner: Never

Force Duplex Supported: On

Simulate Xfer Ready: Always On

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the Select the PaperStream IP fi6110 [twain] driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

4.2. General Information: Scanning recommendations

Please see below for recommendations when scanning content into Kurzweil:

  • Whenever possible, locate reading material in a supported electronic format which may eliminate the need to scan.
  • If for some reason your scanner is not compatible directly with Kurzweil, scanning to a PDF with your scanning software is a valid option.
  • Use the highest quality source material possible (no pen/pencil marks, smooth and flat, free of smudged text, etc...).
  • Avoid scanning newsprint.
  • Close the lid of the scanner completely, or if using a document feeder, insure proper alignment.
  • Test the quality of scanned material before continuing the full process (Is the primary text reading well? Does the material read in order for the most part?).
  • Save often while scanning between pages.
  • Scan material in logical segments (chapters) versus an entire book to avoid extremely large files, this will increase compatibility.
  • Try scanning in both black/white and color to determine which provides the best results.
  • When necessary, adjust scan settings in the Tools>Options>Scanning menu.
  • Adjust the brightness of the scan, if needed.
  • You can even adjust the scanning language to better support English Language Learners, changing the reading language before scanning will achieve this.
  • When scanning is complete, it's recommended to use the Zone Editor to make necessary corrections, for example the reading order may need adjustment in some cases.
  • Be sure to back up your original scanned materials before making edits to another location in order to help prevent data loss, especially for a larger scan.

4.3. General Information: Kurzweil Scanner Compatibility and Information (Win/Mac)

Last Updated: June 2012

Applies to Versions: See Below

Note: If you are using a Kurzweil 1000 or a Professional version of Kurzweil 3000, you can scan images directly into Kurzweil. For this, you will need to use a scanner that is compatible with your version of Kurzweil. To determine if your scanner is compatible, read below.

Note: If you already have a working scanner and want to test its compatibility, the easiest way is to order a free Trial Edition of Kurzweil and install it.

Note: If your scanner is not compatible with Kurzweil, you can always scan in images as .pdf or .tif files using your scanner's bundled software, and then open those images inside Kurzweil 1000 or a Professional version of Kurzweil 3000 for automatic conversion to a Kurzweil file type (.kes).

Note: Before attempting troubleshooting, it is good practice to make sure you have the latest update/patch for Kurzweil 3000. Click here for more details.

Note: Kurzweil 3000 v4.5 Web License Edition (Mac), Kurzweil 3000 v5 (Mac), Kurzweil 3000 v12 Web License Edition (Win), and Kurzweil 3000 v13 (Win) all come standard as Color Professional scanning versions.

Kurzweil 3000 for Windows

Kurzweil 3000 for Windows (Professional Color or Black & White) is designed to work with scanners that use a TWAIN driver for your Windows operating system. For example, if Windows 7 Professional 64-bit is your operating system and you want to use a scanner that is compatible with Kurzweil 3000, then you will need a scanner that uses a TWAIN driver made for Windows 7 Professional 64-bit.

The vast majority of scanners use TWAIN drivers, but to ensure compatibility with Kurzweil and your operating system you should always check with the manufacturer first. To ensure performance, we also recommend the use of standalone scanners and not printer-fax combination devices.

Kurzweil 1000

Kurzweil 1000 has identical compatibility requirements as Kurzweil 3000 for Windows.

Kurzweil 3000 for Macintosh

Kurzweil 3000 for Macintosh (Professional Color or Black & White) is designed to work with scanners that interface with Mac OS X's built-in Image Capture application using Image Capture drivers. Scanners that only use TWAIN drivers will not work with Kurzweil 3000 for Macintosh.

Scanners with Macintosh Image Capture drivers can be harder to find than those made with only TWAIN drivers. It is recommended that you verify with the manufacturer first if a prospective scanner uses Image Capture drivers. To ensure performance, we also recommend the use of standalone scanners and not printer-fax combination devices.

Frequently Asked Questions (FAQ's):

What are the advantages of scanning directly into Kurzweil?

If a user has difficulty using a computer, scanning with a separate program and then opening the image file into Kurzweil for conversion can be quite a difficult process. For such a user, it is helpful to give them the ability to scan pages from the scanner directly into Kurzweil as a .kes file by simply clicking a prominent button on the Kurzweil menu.

From a technical perspective, images scanned directly into Kurzweil may benefit from Kurzweil's scanning capabilities (deskew, auto-alignment, etc.). Some scanner software may not have Kurzweil's scanning capabilities.

In environments where individual users are not responsible for scanning their own materials, the logistical and administrative advantages of scanning directly into Kurzweil are not as significant. Scanning as a .pdf file first may provide a handy source file, as a .pdf scan of a book or document could potentially have many uses outside of Kurzweil.

Can the Kurzweil 3000 (LearnStation) perform scans?

No. The LearnStation version of Kurzweil 3000 cannot perform the following functions of the Professional versions:

  • Scanning
  • Image Conversion
  • Virtual Printing
  • Optical Character Recognition (OCR)
  • Zone Editing

If I buy a scanner that meets the compatibility requirements is it guaranteed to work?

Even if a scanner is compatibile that does not 100% guarantee it will work, which is why we recommend testing out scanner compatibility first with a free trial of Kurzweil.

What's the difference between Kurzweil 3000 Professional (Color) and Professional (Black & White)?

If you scan in, convert, or virtual print a colored image using Kurzweil 3000 Professional (Black & White), it will automatically grayscale the result within Kurzweil. Kurzweil 3000 Professional (Color) will not do this and retain image color.

There's a scanner I want to purchase but it does not meet compatibility requirements. Will it work with Kurzweil 3000?

If a scanner does not have a TWAIN series driver for Windows, you will not be able to scan directly into Kurzweil.

If a scanner does not have an Image Capture driver for Mac, you will not be able to scan directly into Kurzweil.  Can your company recommend a specific scanner model for use with Kurzweil 1000 or 3000?

We currently cannot provide scanner model recommendations. This may change in the future.

My scanner meets the compatibility requirements, but when scanning into Kurzweil it malfunctions. What can I do?

1. Your scanner will not work inside of Kurzweil if it's not properly installed or functioning with your computer's operating system. Verify that the scanner works in Windows by using your Fax and Scan Scanner Wizard. If you're using a Macintosh, verify that you can scan using your Macintosh's built-in Image Capture application. Also test your scanner with any bundled scanning software from the manufacturer. If your scanner is malfunctioning outside of Kurzweil, please contact your scanner manufacturer for technical support.

2. If possible, download and install the latest drivers for your scanner. Updating or reinstalling your scanner drivers will often fix scanning problems.

3. If your scanner is only malfunctioning within Kurzweil, please contact our technical support department. We may be able to modify settings for its TWAIN driver, improving how it interfaces with Kurzweil. Although this troubleshooting process usually results in success, it is not 100% guaranteed to work.

Always update Kurzweil before you attempt troubleshooting

Before you attempt any troubleshooting steps or contact us for technical support, it's always a good idea to make sure your version of Kurzweil 3000 is updated. A troubleshooting solution may not work if you're using an outdated version. Often you may find that simply updating Kurzweil (i.e. patching) will automatically fix your problem.

The most simple way to update Kurzweil is through its built-in updater: on the Kurzweil 3000 menu click Online -> Updates... and follow the prompts to download and install the latest update (i.e. patch) found by the auto-search.

For further details on how to update your version of Kurzweil, please follow this link: Download and install the latest Kurzweil 3000 patch

Do we recommended a high-end scanner for use with Kurzweil 3000 to perform large-scale document production scanning?

If you're interested in large-scale document production scanning, it's recommended to purchase a high-end scanner and use the scanner's bundled software to scan as a multi-page .pdf or .tif file. For example, if you're using a Canon DR scanner model, we recommend using Capture Perfect, which is the software that comes with the scanner.

After scanning as a mutli-page .pdf or .tif, open that file directly into K3000 to convert it into Kurzweil 3000 file.

4.4. General Information: Scanner setting changes that fix most scanner issues (Win/Mac)

Last Updated: June 2012

Applies to all versions of Kurzweil 3000 (Win)

Issue Summary:

The scanner is not working properly with Kruzweil

Troubleshooting Steps:

Before attempting troubleshooting, it is good practice to make sure you have the latest update/patch for Kurzweil 3000. Click here for more details.

1. If using Win 7 or Vista, Please turn off UAC. Click here for instructions.  Restart computer

2. Close out of Kurzweil

3. Open the following folder: C:\Program Files\Kurzweil Educational Systems\Diags. If using Vista or Win 7; Open the following folder: C:\Program Files (x86)\Kurzweil Educational Systems\Diags.

4. Open the ScanConf.exe application. (If using Vista or Win 7; Right Click on the ScanConf.exe and "Run as Administrator".

5. At the top-left of the window there is a selection field to select the scanner drivers installed on your computer. Select all the drivers listed there one at a time and check the "Ignore this Scanner" box for each one.

6. Select the "TWAIN" driver (the driver noted as TWAIN for that scanner--the name might not be exact). You want to uncheck the "Ignore this scanner" box for it. In other words, you want to ignore all scanner drivers but this one. The TWAIN is the good driver.

7. With the TWAIN driver selected and not ignored: Change "Hold Scanner" to Never, and "Native Scan" to On.. Click the "Done" button to close out of the "Scanner Configuration" window.

8. Launch K3000 and click Scan -> Scanner Setup -> Select Scanner -> and select the (TWAIN) driver to initialize.

9. Try scanning as normal.

General Kurzweil 3000 for Mac Troubleshooting (Mac)

Last Updated: June 2012

Applies to all versions of Kurzweil 3000 (Mac)

Issue Summary:

The scanner is not working properly with Kurzweil and/or the scanner is not being recognized by Kurzweil.

Note: If your scanner is not compatible with Kurzweil, you can always scan in images as .pdf or .tif files using your scanner's bundled software, and then open those images inside Kurzweil 1000 or a Professional version of Kurzweil 3000 for automatic conversion to a Kurzweil file type (.kes).

Troubleshooting Steps:

Before attempting troubleshooting, it is good practice to make sure you have the latest update/patch for Kurzweil 3000. Click here for more details.

1. If the scanner is not working properly with Kruzweil 3000 (Mac) Try the following solution below:

2. Install the full software package for the scanner on the Mac

3. Run the scanner first through the software that came with the scanner

4. Wait for the scanner to calibrate

5. Try scanning through Applications->Image Capture

6. Close out of the scanner software

7. Now try scanning in Kurzweil

If the scanner is not recognized on your Mac, Try the following solution below:

1. Close out of Kurzweil

2. Uninstall the scanner's software by going to the Applications folder and dragging the scanner's software to the trash, empty the trash

3. Remove the scanner's USB cable from the computer

4. Go to the Hard Drive/Library/Image Capture/Twain Data Sources folder

5. Delete all of the .ds files that you find there

6. Go to the scanner manufacturer's website and download the latest scanner driver package

7. Install the downloaded driver package making sure you follow the steps from the scanner manufacture's website

8. Reboot the machine

9. Plug in the scanner

10. Reboot the machine again

11. Run the scanner through the software that came with the scanner

12. Wait for the scanner to calibrate

13. Try scanning through Applications->Image Capture

14. Close out of the scanner software

15. Try scanning in Kruzweil. The scanner should now be recognized and functioning in Kruzweil

4.5. Brother MFC-7360N (All-In-One) Scanner Settings (Win)

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v12 on Windows 7; May also apply to other versions of Kurzweil 3000 and Windows

Issue Summary:

You may encounter issues scanning with a Brother MFC-7360N (AIO Laser Printer) scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to fix your scanning issues.

Depending on the version of Windows and K3000 you're using, you may not encounter any scanning problems at all or the Troubleshooting Steps below may not resolve your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the Brother MFC TWAIN driver

Hold Scanner: Never

Native Scan: On

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the Brother MFC TWAIN driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

 

4.6. Canon DR-2010C Scanner Settings (Win)

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v11 for Windows; may apply to other versions

Issue Summary:

You may encounter issues scanning with a Canon DR 2010C scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to possibly fix your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the Canon DR 2010C (TWAIN) driver

Simulate Xfer Ready: Always On

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the Canon DR 2010C (TWAIN) driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

4.7. Canon DR-2580C (ADF) Scanner Settings (Win)

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 for Windows

Issue Summary:

You may encounter issues scanning with a Canon DR 2580C scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to fix your scanning issues.

Depending on the version of Windows and K3000 you're using, you may not encounter any scanning problems at all or the Troubleshooting Steps below may not resolve your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the Canon DR 2580C TWAIN driver

Simulate Xfer Ready: Always On

Hold Scanner: Default

Native Scan: Off

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the Canon DR 2580C TWAIN driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

4.8. Canon DR-3080CII Scanner Settings (Win)

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 for Windows

Issue Summary:

You may encounter issues scanning with a Canon DR-3080CII scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to fix your scanning issues.

Depending on the version of Windows and K3000 you're using, you may not encounter any scanning problems at all or the Troubleshooting Steps below may not resolve your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the DR-3080CII TWAIN driver

Simulate Xfer Ready: Always On

Hold Scanner: Default

Native Scan: Off

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the  DR-3080CII TWAIN driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

4.9. Dell MFC-V505 (All-In-One) Scanner Settings (Win)

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 for Windows

Issue Summary:

You may encounter issues scanning with a Dell V505 All-In-One scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to fix your scanning issues.

Depending on the version of Windows and K3000 you're using, you may not encounter any scanning problems at all or the Troubleshooting Steps below may not resolve your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the Dell V505 TWAIN driver

Force Scanner Ready: On

Native Scan: On

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the Dell V505 TWAIN driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

4.10. Epson WorkForce WF-3620 Scanner Settings (Win)

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v13 on Windows 7 x64; May also apply to other versions of Kurzweil 3000 and Windows

Issue Summary:

You may encounter issues scanning with a Epson WorkForce WF-3620 scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to fix your scanning issues.

Depending on the version of Windows and K3000 you're using, you may not encounter any scanning problems at all or the Troubleshooting Steps below may not resolve your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the Epson 3620 TWAIN driver

Simulate Xfer Ready: Always On

Hold Scanner: Never

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the Epson 3620 TWAIN driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

4.11. HP ScanJet 5590 Digital Flatbed Scanner Settings (Win)

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v11 on Windows XP; May also apply to other versions of Kurzweil 3000 and Windows

Issue Summary:

You may encounter issues scanning with a HP ScanJet 5590 scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to fix your scanning issues.

Depending on the version of Windows and K3000 you're using, you may not encounter any scanning problems at all or the Troubleshooting Steps below may not resolve your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Download and install the HP Alternative Minimum TWAIN Drivers. This driver package should be available on HP's website.

5. Close out of K3000.

6. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

7. In the Scanner Configuration window, use the following settings:

Select the HP ScanJet Scanner (TWAIN) driver (aka the Alternative Minimum TWAIN driver you just installed).

Click the Done button to apply the settings

8. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the HP ScanJet Scanner (TWAIN) driver and click OK to initialize it.

9. Put a couple pieces of paper in the scanner that has text on both sides. In the Kurzweil 3000 menu, click Scan

10. Once you start scanning, a box will come up with prompting you to choose single- or double-sided. If you choose double-sided, then the scanner will duplex even if double-sided scanning is not used in the K3000 menu. If you choose single-sided, single sided scanning will work as normal in K3000. If the uses marks double-sided in the K3000 menu, then the pages must be flipped over after a paper stack is scanned to scan the opposite sides -- the duplex mechanism will not be used in the scanner.

4.12. HP ScanJet N8400 (ADF) Scanner Settings (Win)

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v11 on Windows XP; May also apply to other versions of Kurzweil 3000 and Windows

Issue Summary:

You may encounter issues scanning with a HP Scanjet N8400 scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to fix your scanning issues.

Depending on the version of Windows and K3000 you're using, you may not encounter any scanning problems at all or the Troubleshooting Steps below may not resolve your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the HP Scanjet N8400 Series Document (this is the TWAIN driver) driver

Simulate Xfer Ready: Always On

Hold Scanner: Default

Native Scan: Off

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the N8400 TWAIN (does not say WIA) driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

4.13. HP ScanJet N8460 Scanner Settings (Win)

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v12 on Windows 7 x64; May also apply to other versions of Kurzweil 3000 and Windows

Issue Summary:

You may encounter issues scanning with a Hewlett Packard ScanJet N8460 scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to fix your scanning issues.

Depending on the version of Windows and K3000 you're using, you may not encounter any scanning problems at all or the Troubleshooting Steps below may not resolve your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the HP N8460 TWAIN driver (do not select a driver if it contains the label WIA)

Simulate Xfer Ready: Always On

Hold Scanner: Never

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the HP N8460 TWAIN driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

4.14. Brother MFC J450DW Scanner Settings (Win)

Last Updated: July 2015

Applies to Versions: Kurzweil 1000 v14 for Windows; may apply to other versions

Issue Summary:

You may encounter issues scanning with a Brother MFC J450DW scanner in Kurzweil 1000 (K1000). Follow the Troubleshooting Steps below to possibly fix your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K1000.

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Close and exit out of K1000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K1000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the TW Brother MFC J440DW (TWAIN) driver

Force ADF Enabled: Off

Require ADF Ready: Off

Hold Scanner: Never

Canceling Scan: Fast Cancel

Simulate Xfer Ready: Always On

Click the Done button to apply the settings

7. Run K10000. In your Scanner Settings, select the TWAIN driver as the Scanner Source.

4.15. Epson Workforce DS-5500/6500/7500 Series Scanner Settings (Win)

Last Updated: July 2015

Applies to Versions: Kurzweil 1000 v13 for Windows 7 x86; may apply to other versions

Issue Summary:

You may encounter issues scanning with a Epson Workforce DS-5500/6500/7500 Series scanner in Kurzweil 1000 (K1000). Follow the Troubleshooting Steps below to possibly fix your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K1000.

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Close and exit out of K1000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K1000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the Epson DS-5500/6500/7500 Series (TWAIN) driver

Hold Scanner: Never

Native Scan: On

Simulate Xfer Ready: Always On

Click the Done button to apply the settings

7. Run K1000. In your Scanner Settings, select the TWAIN driver as the Scanner Source.

4.16. Brother MFC-J435W Scanner Settings (Win)

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v14 for Windows 7; may apply to other versions

Issue Summary:

You may encounter issues scanning with a Brother MFC-J435W scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to possibly fix your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

For flatbed scanning download the TWAIN drivers from the website and connect directly via USB.  Unclear if wireless drivers will function.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the TW Brother MFC-J435W (TWAIN) driver

Force ADF Enabled: Off

Require ADF Ready: Off

Hold Scanner: Never

Canceling Scan: Fast Cancel

Simulate Xfer Ready: Always On

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the TWAIN driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

4.17. Epson Perfection V550 Scanner Settings (Win)

Last Updated: July 2015

Applies to Versions: Kurzweil 1000 v13 for Windows 8; may apply to other versions

Issue Summary:

You may encounter issues scanning with a Epson Perfection V550 scanner in Kurzweil 1000 (K1000). Follow the Troubleshooting Steps below to possibly fix your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K1000.

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Close and exit out of K1000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K1000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the Epson Perfection V550 (TWAIN) driver

Initialize ADF: Initially Disable ADF

Brightness Uses Threshold: on

Hold Scanner: Never

Force Duplex Supported: Off

Click the Done button to apply the settings

7. Run K10000. In your Scanner Settings, select the TWAIN driver as the Scanner Source.

8. Before you attempt to scan, make sure you have K1000 set to use the ScanSoft OCR Engine.

4.18. Canon MX890 Scanner Settings (Win)

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v14 for Windows 8 x64; may apply to other versions

Issue Summary:

You may encounter issues scanning with a Canon MX890 (MFC890 series) scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to possibly fix your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the Canon MX890 driver

Hold Scanner: Never

Native Scan: On

Force Duplex Supported: On

Simulate Xfer Ready: Always On

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the Canon MX890 (TWAIN) driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

4.19. Fujitsu FI6670 Scanner Settings (Win)

Last Updated: July 2015

Applies to Versions: Kurzweil 1000 v14 for Windows 7 x64; may apply to other versions

Issue Summary:

You may encounter issues scanning with a Fujitsu FI6670 scanner in Kurzweil 1000 (K1000). Follow the Troubleshooting Steps below to possibly fix your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K1000.

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Close and exit out of K1000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K1000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the Fujitsu FI6670 (TWAIN) driver

Hold Scanner: Never

Force Duplex Supported: On

Simulate Xfer Ready: Always On

Click the Done button to apply the settings

7. Run K1000. In your Scanner Settings, select the TWAIN driver as the Scanner Source.

8. Make sure to save your settings in K1000 if the scan was successful.

4.20. Xerox DocuMate 3220 Scanner Settings (Win)

Last Updated: July 2015

Applies to Versions: Kurzweil 1000 for Windows 7 x64; may apply to other versions

Issue Summary:

You may encounter issues scanning with a Xerox DocuMate 3220 scanner in Kurzweil 1000 (K1000). Follow the Troubleshooting Steps below to possibly fix your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K1000.

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Close and exit out of K1000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K1000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the Xerox DocuMate 3220(TWAIN) driver

Hold Scanner: Default

Native Scan: Default

Simulate Xfer Ready: Always On

Click the Done button to apply the settings

7. Run K10000. In your Scanner Settings, select the TWAIN driver as the Scanner Source.

4.21. Updated TwainInterface.ocx - scanner troubleshooting settings file fix (Win)

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 on Windows; May also apply to other versions of Kurzweil 3000 and Windows

Guide:

If your scanner is having difficulties scanning directly into Kurzweil 3000 (K3000), before you attempt troubleshooting utilizing the ScanConf.exe diagnostic app (noted in other articles), it is recommended to replace the TwainInterface.ocx file on your computer. This file controls how K3000 interfaces with your scanner's TWAIN driver.

Download the attached TwainInterface.ocx (updated for K3000 v14, 2015) file and Copy and Replace it in Program Files (x86)\Kurzweil Educational Systems\Common Files folder on your computer.

4.22. Brother MFC-J475DW Scanner Settings (Win)

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v12 on Windows 8 x64; May also apply to other versions of Kurzweil 3000 and Windows

Issue Summary:

You may encounter issues scanning with a Brother MFC-J475DW scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to fix your scanning issues.

Depending on the version of Windows and K3000 you're using, you may not encounter any scanning problems at all or the Troubleshooting Steps below may not resolve your scanning issues.

Troubleshooting Steps:

Note that the solution below will not work with the ADF portion of the scanner. Utilize the default TWAIN driver to utility the ADF. Utilize the WIA-TWAIN (with the below settings) to scan using the flatbed.

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the WIA-Brother MFC-J75DW (TWAIN) driver

Force Scanner Ready: On

Initialize ADF: Initially Disabled

Force ADF Ready: Off

Require ADF Ready: Off

Hold Scanner: Never

Native Scan: Off

Simulate Xfer Ready: Always On

Hold Scanner: Never

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the WIA-Brother MFC-J75DW (TWAIN) driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

4.23. Brother DSmobile 600 Scanner Settings (Win)

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v13 on Windows 8 x64; May also apply to other versions of Kurzweil 3000 and Windows

Issue Summary:

You may encounter issues scanning with a Brother DSmobile 600 scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to fix your scanning issues.

Depending on the version of Windows and K3000 you're using, you may not encounter any scanning problems at all or the Troubleshooting Steps below may not resolve your scanning issues.

Note that Scanner does NOT support duplex, per specs. Scanner is a single feed but will allow you to feed another page if you load it within 5-10 seconds of the previous page.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the WIA-Epson 3620 (TWAIN) driver. Note that the TWAIN only driver will not work.

Native Scan: On

Hold Scanner: Never

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the WIA-Epson 3620 (TWAIN) driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

4.24. Brother DCP-7065DN Scanner Settings (Win)

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v13 on Windows 7 x64; May also apply to other versions of Kurzweil 3000 and Windows

Issue Summary:

You may encounter issues scanning with a Brother DCP-7065DN scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to fix your scanning issues.

Depending on the version of Windows and K3000 you're using, you may not encounter any scanning problems at all or the Troubleshooting Steps below may not resolve your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the WIA-Brother DCP-7065DN TWAIN driver and click OK to initialize it. Make sure to select the driver that is both noted as WIA and TWAIN.

5. Attempt to scan a document in K3000 as normal.

Note it may not be possible to successfully scan using the flatbed portion of the device. Using the WIA TWAIN driver it should be possible to scan using the feeder.

4.25. HP N9120 Scanner Settings (Win)

Last Updated: July 2015

Applies to Versions: Kurzweil 1000 v13 on Windows 7 x64; May also apply to other versions of Kurzweil 1000 and Windows

Issue Summary:

You may encounter issues scanning with a HP N9120 scanner in Kurzweil 1000 (K1000). Specially, duplexing may not occur when scanning through the ADF. Follow the Troubleshooting Steps below to fix your scanning issues.

Depending on the version of Windows and K1000 you're using, you may not encounter any scanning problems at all or the Troubleshooting Steps below may not resolve your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure to install the ISIS/TWAIN Drivers and Utility package on the computer.  This will install a special "Document" TWAIN driver for the scanner.  This "Document" TWAIN driver  is not included in the regular "TWAIN Driver and Utilities" package on HP's website.

You can download the ISIS/TWAIN Driver package from this page: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=3697394&prodTypeId=15179&prodSeriesId=3697393&swLang=8&taskId=135&swEnvOID=4063

3. Close out of K1000.

4. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

5. In the Scanner Configuration window, use the following settings:

Select the Document TWAIN driver

Simulate Xfer Ready: Always On

Hold Scanner: Never

Click the Done button to apply the settings

6. Run K1000. In K1000's Scanning Settings, select the Scanner Source as the Document TWAIN driver. Make sure to save your settings file.

7. Attempt to scan in K1000.

4.26. Canon PIXMA scanner troubleshooting fix (Mac)

Last Updated: July 2015

Applies to Versions: Older version Kurzweil 3000 for Macintosh

Issue Summary:

You may encounter errors or issues scanning with a Canon PIXMA scanner using an older version of Kurzweil 3000 (K3000) for Mac.

These issues should be resolved in the latest version of K3000 starting with version 5 and onward.

You can download the latest version of K3000 for Mac here: www.kurzweiledu.com/k3mac

Make sure to download a version that you own. So if you own version 5, download the latest version of 5 (e.g. not version 14).

4.27. Scanner Configuration (ScanConf.exe) FAQ (Win)

Last Updated: July 2015

Applies to Versions: Kurzweil 3000/1000 for Windows

What is the Scanner Configuration Utility?

It is an application included with Kurzweil 3000/1000 (K3000/1000) that can be used to change how Kurzweil interfaces with a scanner driver.

If an initialized scanner in K3000/K1000 does not scan correctly, then you can use the Scanner Configuration Utility to possible fix it.

Where is the Scanner Configuration Utility located?

The application file is normally located here: C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe

The application installs with the K3000/K1000 software.

Is there a way to save the ScanConf.exe settings and then distribute them to other computers?

Settings get modified and then saved within a file called TWAINInterface.ini in a user's application data folder:
%appdata%\KESI\

(e.g. C:\Users\[username]\AppData\Roaming\KESI\TWAINInterface.ini)

 

4.28. Canon DR-9080C Scanner Settings (Win)

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v12 for Windows 7 x86; may apply to other versions

Issue Summary:

You may encounter issues scanning with a Canon DR-9080C scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to possibly fix your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

For flatbed scanning download the TWAIN drivers from the website and connect directly via USB.  Unclear if wireless drivers will function.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the Canon DR-9080C TWAIN driver

Force ADF Loaded: On

Native Scan: On

Simulate Xfer Ready: Always On

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the TWAIN driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

4.29. Canon Pixima MX882 Scanner Settings (Win)

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v12 for Windows 7 x64; may apply to other versions

Issue Summary:

You may encounter issues scanning with a Canon Pixima MX882 Scanner scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to possibly fix your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

For flatbed scanning download the TWAIN drivers from the website and connect directly via USB.  Unclear if wireless drivers will function.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the Canon Pixima MX882 Scanner TWAIN driver

Native Scan: Off

Hold Scanner: Default

Simulate Xfer Ready: Always On

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the TWAIN driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

4.30. Brother MFC-665CW Scanner Settings (Win)

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v12 for Windows XP; may apply to other versions

Issue Summary:

You may encounter issues scanning with a Brother MFC-665CW scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to possibly fix your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

For flatbed scanning download the TWAIN drivers from the website and connect directly via USB.  Unclear if wireless drivers will function.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the Brother MFC-665CW TWAIN driver

Native Scan: On

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the TWAIN driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

4.31. HP ScanJet 8270 (8200) Scanner Settings (Win)

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v11 for Windows XP; may apply to other versions

Issue Summary:

You may encounter issues scanning with a HP ScanJet 8270 (8200 series) scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to possibly fix your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

For flatbed scanning download the TWAIN drivers from the website and connect directly via USB.  Unclear if wireless drivers will function.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the HP ScanJet 8270 WIA driver. It's important that you utilize the driver that is WIA only, and not TWAIN and WIA together.

Native Scan: On

Hold Scanner: Never

Simulate Xfer Ready: Always On

Force Duplex: Default

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the WIA driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

Note: There is a physical switch on the 8270 scanner to enable duplexing. To conduct a duplex scan, enable the switch on the scanner and do not choose the duplex option in K3000.

4.32. HP scanner issues using a Win Vista tablet or touch PC

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v12 on Windows Vista; May also apply to other versions of Kurzweil 3000 and Windows

Issue Summary:

You may receive the error "hpqscnvw has stopped working" when attempting to scan with an HP scanner on a Tablet or Touch PC using Windows Vista.

Troubleshooting Steps:

This is an issue with the Vista Tablet PC Service and the HP scanning software. Vista in most cases utilizes the Tablet PC Service for touch features. To verify this is the actual issue you can disable the Tablet PC Service and try to scan again.

HP at one point had a patch or updated software that resolved this issue. Please search HP's website for the latest version of your scanner software and drivers.

4.33. First page repeats for every new scan with some HP scanners (Win)

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v11 on Windows XP; May also apply to other versions of Kurzweil 3000 and Windows

Issue Summary:

When scanning with an HP scanner into Kurzweil 3000 (K3000), you may encounter a specific probem: the first page keeps on repeating after the first scan. This normally occurs with certain HP Scanners due to the TWAIN cache not properly clearing between scans.

Depending on the version of Windows and K3000 you're using, you may not encounter any scanning problems at all or the Troubleshooting Steps below may not resolve your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the TWAIN driver for your scanner (you do not want to select the driver that says both TWAIN and WIA)

Simulate Xfer Ready: Always On

Hold Scanner: Default

Native Scan: Off

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the TWAIN driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

4.34. Scan function inaccessible after registration (Win/Mac)

Last Updated: July 2015

Applies to versions: Legacy versions of Kurzweil 3000 for Windows and Macintosh

Issue Summary:

The Scan button/function becomes inaccessible (it cannot be clicked and becomes grayed out) after activating/registering Kurzweil 3000.

Older legacy versions of Kurzweil 3000 (K3000) were sold and operated in different editions, with some features and fuctions locked down. The LearnStation edition does not have the ability to scan, OCR, or open PDF files for conversion with K3000.

If you're using an older version of K3000, check which edition you're using by clicking on Help > About Kurzweil 3000 in the menu. If the version information reads LearnStation, it means that when you activated/registered the software, it locked certain features, such as scanning.

Current versions of K3000 do not have any locked features. So if you upgrade to the latest version, you will be able to conduct scanning.

Contact our Sales team to find out more about upgrading: https://www.kurzweiledu.com/ContactSales.php

 

4.35. Error "Unable to initialize Scanner" when scanning (Win)

Last Updated: July 2015

Applies to versions: Kurzweil 3000 for Windows

Issue Summary:

You receive the error message "Unable to Initialize Scanner" when attempting to scan in Kurzweil 3000 (K3000).

Troubleshooting Steps:

Most likely you received this message because:

a) You have the wrong scanner driver selected in K3000 for use. To change your scanner driver, within the K3000 menu, click on Scan > Sanner Setup > Select Scanner... select the TWAIN driver listed for your scanner. For example, if you're using an Epson 5590 scanner, select the Epson 5590 TWAIN driver for use. Do not select the scanner drivers noted as WIA.

b) Your scanner software or drivers are not installed properly. If this is the case, please visit your scanner manufacturer's website and search for a software/driver package for your scanner. Download and install that pacakge before attempting another scan in K3000.

c) Your scanner is not connected to your computer properly or turned on. Check your connections and indicator lights.