1.1. Error: Kurzweil 3000 has quit unexpectedly (Mac)

Last Updated: April 2013

Applies to: Kurzweil 3000 Macintosh

Issue:

Kurzweil 3000 for Mac is receiving an error message on launch, and it will not open properly. Please see below for two known issues that may cause this problem.

Solutions:

You may receive this error if your software is out of date

Update Kurzweil 3000 for Mac to the latest version that you own, the latest versions for v4 and v5 can be downloaded from here. This is especially relevant if you are using an older build of Kurzweil 3000 Mac on a newer Macintosh Operating System, i.e. 10.8+.

How to Update:

Kurzweil 3000 Mac updates differently from the Windows version, you will need to download the newest build from the link above, after this is finished you would:

1. Open the .dmg file, this is the file that downloads when you get the latest version.

2. Navigate to the Kurzweil 3000 application, it looks like a book.

3. Open your Finder, and then proceed to drag and drop the application to your applications folder. If you previously installed Kurzweil 3000 as per our instructions, it should ask you to overwrite your software, please select yes to fully update to the newest build.

You may receive this error if you have IVox version 3 voices installed on your Mac OS

If you have IVox version 3 voices, Kurzweil may receive an error on launch. This is currently a known issue that is being investigated by our engineers for a solution. The current workaround is to go back to IVox version 2 or lower voices, please see below for more details.

How to resolve the IVox issue:

1. Perform a spotlight search for IVox, this should locate the IVox Voice Manager, open it.

2. Go to Tools > Uninstall Infovox IVox

3. Reboot, after rebooting the IVox voices should be fully removed, they should no longer show in Kurzweil as choices.

4. If you would still like to use the IVox voices, you could install the v2 IVox voices at this point, as version 2 of the IVox voices are not known to cause a conflict at this time.

If you need more information about your IVox installation, refer to the official IVox manual here.

1.2. Guide: Registering Kurzweil 3000 (Win/Mac)

Last Updated: March 2013

Applies to: Kurzweil 3000 Windows, Kurzweil 3000 Macintosh - Standalone and Network Administrator

 

General Questions

Registering Kurzweil 3000 (Win)

Registering Kurzweil 3000 (Mac)

Troubleshooting registration errors

 

General Questions 

 

What editions of Kurzweil must I register with a serial number in order to use?

Kurzweil 3000 Standalone, Kurzweil 3000 Network

In the case of Kurzweil 3000 Network, only the Network administrator tool on the machine acting as a server needs to be registered.

 

How do I find the edition of Kurzweil 3000 that I'm installing?

There are a few ways to find this out. Perhaps the easiest way is to look on the front of your case that Kurzweil 3000 came in; it should list on the front Standalone, Network, or Web License.

If this information is not available to you, it's best to contact the holder of your order information; the order should contain the edition. If that is not possible or the information is lost, please contact customer service to inquire further.

Where is the serial number located, and what does it look like? 

Your serial number is either on a card that came in your box, or on the back of your box/case that Kurzweil 3000 came in on a white sticker. Your serial number will start with a 3 for the Windows version and a 2 for the Mac version. Serial numbers are typically 13 digits long. For example, a serial number starting with 313 would be for Kurzweil 3000 version 13, for Windows.  A serial number starting with 205 would be for Kurzweil 3000 version 5, for Mac.

If multiple licenses were purchased, at the end of the serial number there may be a hyphened suffix (e.g. 31300123456789-5) with a value representing your number of licenses. This suffix (-5) should not be entered during the registration process.

You may also notice PRO C or NT ADMIN in front of your serial number, these are not part of your actual serial number; please do not enter them during the registration process.

 

What if there is no serial number in the locations described above?

If you have no serial number on the back of your case, first check the edition on the front of the case. If it states that you have Web License, the Web License version does not have serial numbers used for registration. If you find you have the Web License version and just installed Kurzweil 3000 but are being prompted to register you will need to un-install and re-install the software. During the re-install process make sure to select the Web License version when prompted instead of Standalone.

If you were provided a username and password for firefly or VPORT, use those credentials to log into an installed Kurzweil 3000 Web License client.

 

I've lost my serial number, is there a way to retrieve it?

Please contact customer service and they will do their best to assist you. For customer service to best assist you, please collect all available information that can obtain about your order before reaching out to them if possible.

 

Is it possible to use a Mac serial number to register a Windows version or vice versa?

No, it is not possible. If you have a serial number starting with 2, it is for Mac, and if you have a serial number starting with 3, it's for Windows. These serial numbers will only register their prospective versions. If you are interested in converting one of your Standalone or Network licenses to a different platform or are interesting in the Web License Edition as it is dual platform, please contact customer service.

Registering Kurzweil 3000 (Win)

Important:

You must have administrator privileges to the computer in order to register successfully. If you do not have these privileges, your system code will be missing during registration and you will not be able to proceed. Information on how to troubleshoot the issue can be found here.

After installing your software and before registering, it's highly recommended to update your software first. An installation from the DVD is rarely up to date due to the frequency of free software updates.

Instructions to register Kurzweil 3000 for Windows:

The first time you launch Kurzweil 3000 after installation, you will be asked you to register the software. Please note if you ever have to install Kurzweil 3000 again, you will need to register it again. If you choose to register online, writing down your registration username and password is highly recommended.

After selecting the option to Activate Now, you will see below:

Online – This allows you to use an existing online account, or to create one so you may register online.

Phone – This prompts you to call customer service to register your software via phone.

Key Disk – This is rarely used any longer; very old versions of our software required this option. Please contact customer service for assistance with this option.

 

Phone Registration (Win)

 

 

Product Information – A text box here will contain your System Code. If your System Code is blank, please click here for help.

Customer service will request your System Code as it's required to register over the phone.

Unlock Code – There are two text entry boxes here: 1) The first box is requesting your Serial Number for your product. If you need help finding your serial number please click here. 2) The second box is your Unlock Code. Customer service will provide this code to you once they have all the required information.

When all information has been entered, click the Register Product button.

 

Online Registration (Win)

 

 

Use an Existing Account - This choice will ask for your username and password, that you would only have if you registered online previously. Selecting this option would re-populate your information and allow you to re-register your software.

I Forgot my Username or Password - If you registered online, this choice will attempt to email the username and password that you used in your previous registraton. Once you receive this information you can select Use an Existing Account to register online with the retrieved username and password. If your email address has since changed, please contact customer service for assistance.

Create a new account- This choice will allow to create a new registration account. Please be aware that the username you create must be unique. If it is not unique the system will explain that the username already taken. If you are having trouble finding something unique, try reversing your first/last name or adding some numbers at the end.

 

Detailed Instructions for creating a new account (Win)

First, please make sure to select Create a New Account and then select the Next button.

 

Creating a new user name and password for your account

 

 

User Name – Type in a unique username in this box. More information about unique usernames can be read in the Create a new account section under Online Registration above.

Password – Type a password that you would like to use in this box.

Verify – Type your password again in this box, then select the Next button.

 

Registration Information Screen (1 of 2)

 

 

Please fill out all required information. Required fields are noted with an asterisk (*) and appear in red. Make sure to un-check the Institutional/Business Purchase check-box if you are registering the software for a personal purchase; this will make this field not required.

 

Registration Information Screen (2 of 2)

 

If you do not remember or do not have the Purchase Month or Year please contact customer service for assistance.

Purchase Month - The month the software was purchased.

Purchase Year – The year the software was purchased. For older versions of our software, entering a year prior to 2013 may not be a valid entry unless you update your software first before attempting to register it.

Operating System – Select your operating system. Windows 8 may not be a choice for older versions; please select Windows 7 if you run into this issue.

Serial Number – Please enter your serial number. More information about finding your serial number is here.

System Code – The numbers in this field should automatically populate. If this field is empty, you may not be logged into your computer as an administrator user, or may you be attempting to register an older version. If this field does not populate, pease view the troubleshooting steps here.

Purchase Type – If the software is a new purchase and you had no previous versions of Kurzweil 3000, select New Purchase. If you owned an older version and received a discount via an upgrade purchase, select Upgrade.

When all fields are filled out, please select the Register button.

If you receive no errors, congratulations you have created a new account!

 

Registering Kurzweil 3000 (Mac)

After installing Kurzweil 3000, the first time you launch the product it will ask you to register it. Please note if you ever have to install Kurzweil 3000 again, you will need to register it again. If you choose to register online, writing down your registration username and password is highly recommended.

 

When you select to register your product, you will see below:

New Online Account - This choice will allow to create your own account to register your product with.  Please be aware you create a unique Account Name. If it is not unique the system will explain that the Account Name is already taken. If you are having trouble finding something unique, try reversing your first/last name or adding some numbers at the end. For detailed instructions, click here.

Existing Online Account - This choice will ask for your Account Name and Password, that you would only have if you registered online previously. Selecting this option would allow you to re-register your software using your existing Account Name and Password.

Example:

Retrieve Forgotten Online Account Info - If you registered online, this choice will attempt to email the username and password that you used in your previous registraton. Once you receive this information you can select Use an Existing Account to register online with the retrieved username and password. If your email address has since changed, please contact customer service for assistance.

Example:

Phone - This button will bring up phone registration, allowing you to register without internet access.

Example:

System Code – A text box here will contain your System Code. If your System Code is blank, please click here for help.

Customer service will request your System Code as it's required to register over the phone.

Serial Number - Please type your serial number here. If you need help finding your serial number please click here. 

Unlock Code –A text box is prompting for an Unlock Code will be here. Customer Service will provide this code to you once they have all the required information.

When all information has been entered, select the Next button to complete the process.

 

Detailed Instructions for creating a new account (Mac)

First, make sure to select New Online Account and then select the Next button, as in the below example:

 

 

Creating a new user name and password for your account

Upon clicking next, after selecting the New Online Account option, you will see below:

 

Account Name – Type in a unique Account Name (also called a username) in this box. More information about unique usernames can be read in the Create a new account section above.

Password – Type a password that you would like to use in this box.

Confirm Password – Type your password again in this box, then select the Next button

 

Registration Information Screen (1 of 2)

Please fill out all required information, which would be all fields with an asterisk. (*) Click the Next button when you are done.

Registration Information Screen (2 of 2)

If you do not remember or do not have the Purchase Month or Year please contact customer service for assistance.

Serial Number – Please enter your serial number, more information about finding your serial number is here.

Purchased Month - The month you purchased the software.

Purchased Year – The year you purchased the software. Please note 2013 may not be available if you did not update your software first before attempting to register it.

As: Select New Purchase, if it is a new purchase and you had no previous versions of Kurzweil 3000. Select Upgrade if you owned an older version and received a discount via an upgrade purchase.

For:  Please select your option via the drop-down arrow.

From:  Please select your option via the drop-down arrow.

When all of the above is complete, please select the Next button.

If you receive no errors, congratulations you have created a new account!

Troubleshooting registration errors

 

You are receiving a message that you must be an administrator 

If you are the administrator and you are receiving this error, then you are most likely trying to register an older version of Kurzweil on a newer operating system.

First, try updating your software first and then trying again. This may resolve the issue and it's good to be updated as much as possible.

 

Alternate solution (Win):

1. Double click into your C: drive from Computer in Windows

2. Navigate to: C:\Program Files (x86)\Kurzweil Educational Systems\Kurzweil 3000

3. Find the Kurzweil 3000 application, right click it and select Run as Administrator

4. Select yes, allow, etc. to any prompts that may appear after selecting Run as Administrator

5. When you run Kurzweil 3000 via the above steps, you should be able to register without error.

 

Your System Code is empty

You most likely are not logged into your computer as an administrator.  Please contact someone with administrative credentials for the computer you're using and ask them to log in and register the software for you. If you are the administrator, please check your system time, date, and year and correct them if they are inaccurate. If none of these are issues, and you are running a Windows operating system; please try the steps listed above under the Alternate solution section.

 

You receive a message that your serial number is not valid version X serial number for your copy of Kurzweil, where X is the version number.

Please check your version that you have installed via Help > About Kurzweil 3000 in the software itself. If you find a mismatch, for instance it states you have version 12, but you are expecting a different version, please install the proper version and try registering again. Your serial number must be for the same version you have installed, see below for some serial number examples for ease of identifying your version number.

Version examples; serial number starts with:

204... – Macintosh version 4

205... – Macintosh version 5

310... – Windows version 10

311... – Windows version 11

312... – Windows version 12

313... – Windows version 13

Etc.

 

You receive an error that your user name is already taken

To resolve, please try another user name. If you are having trouble finding something unique, try reversing your first/last name or adding some numbers that you will remember to your user name.

1.3. Guide: Automater Information & Troubleshooting (Win)

Last Updated: June 2012

Applies to Versions: VPORT; Kurzweil 3000 Web License (Win) v12, v13; Kurzweil 3000 (Win) Network Edition v10, v11, v12, v13

Note: This feature is not available in the Kurzweil 3000 for Windows USB versions, Kurzweil 3000 v11 Web, or any of the Kurzweil 3000 for Macintosh versions.

Quick Links:

Guide to updating / patching Kurzweil 3000

What is the Automater?

The K3Automater is a program that is typically used by institutions who offer a scanning service to their students. It is designed for mass conversion of files captured by a high-speed scanner into .KES format.

If you have a high speed scanner, it is often more efficient to use that scanner's software to scan your material rather than use Kurzweil 3000. The result of the scanning process is a set of TIFF files.

Kurzweil 3000 Automater simplifies the process of converting those scanned TIFF files to KES files.

The Automater can also be used to convert PDF files.

When would you want to use the Automater?

The typical workflow for a customer using the K3Automater would go something like this:

• The customer has a high-speed scanner and a textbook that they wish to convert to .KES format, OR a file/series of files from a publisher (in TIFF or PDF format) containing images for each page of a book that they wish to convert to .KES format. TIFF and PDF are the formats supported by K3Automater since they allow for multiple page images in a single file.
• The K3Automater is configured to look for PDF or TIFF files in a specified directory on the system it is installed on (called the "Source Hierarchy"). It is also configured to place output KES files in a specified directory (called the "Destination Hierarchy"). These special folders are called Hierarchies since if there are multiple directories in the Source Hierarchy K3Automater will mirror that same directory structure in the Destination Hierarchy. This makes it easier for the customer to organize and locate specific files. Note that K3Automater must be installed on a machine which has a valid copy of Kurzweil 3000 Pro (Color or B/W) installed as well.
• If the customer is starting from a textbook, they run the textbook through the high-speed scanner and use the image capture software provided by the scanner manufacturer to capture images to 300-DPI PDF or TIFF files.
• The PDF/TIFF files that were received from the publisher or captured from the high-speed scanner are placed into the directory specified as the "Source Hierarchy" in the K3Automater program.
• Leave the machine on. Go get a cup of coffee. Better yet, go home for the night and check on it tomorrow.
• The K3Automater will chug through all the PDF and TIFF files it finds in the Source Hierarchy, converting each to a KES file by running it through Kurzweil 3000 and placing the resulting file in the appropriate directory in the Destination Hierarchy.

How to use the Automater

To use the Automater:

1. Create a "source" folder on your hard drive (or elsewhere on your system), and place the TIFF and/or PDF files into it.

2. Create a "destination" folder on your hard drive (or elsewhere on your system). This is where you want Kurzweil 3000 to place the converted KES files.

3. Run K3Automater.exe on a system that has Kurzweil 3000 installed.

The Kurzweil 3000 Automater dialog box appears.

4. Specify the folder which contains the TIFF and/or PDF files in the Source Hierarchy box, and the folder which you would like to use for the KES files in the Destination Hierarchy box.

• You can also use Browse to find the folders on your system or over your network.
• Note: If the Source folder contains a TIFF file and a PDF file with the same name, you will only get one .kes file in the Destination folder.

5. Specify or browse to the folder which you would like to use for the KES files in the Destination Hierarchy box.

6. If you want, you can use Command Arguments to instruct the Automater to perform additional tasks, such as deleting the source file after conversion.

• The default command argument -in:^S -out:^D -x , simply takes the source path and file name (^S) as input, and outputs it to the destination path and file name (^D). "-x" indicates the end of the command line.

7. Click OK.

• When the Automater is done converting the files, it waits for more files in the Source folder.
• To stop the Automater, click Cancel. 

Notes:

• You can add more files to the Source folder while the Automater is converting existing files. You do not need to restart; it checks the source folder every few seconds for additional work.

• The Automater remembers the Source and Destination hierarchies you specify, so the next time you use it, these hierarchies appear in their respective boxes.

• If Kurzweil 3000 is configured to use the Ask for User at Startup option, you should use the -user:name command option. If you don't, you will be forced to log on each time the Automater begins to convert a file in the Source folder.

Tips for troubleshooting the Automater

Note: Always update Kurzweil before you attempt troubleshooting. Please review our Guide to updating / patching Kurzweil 3000 if you are unsure how to patch or update your Kurzweil product before proceeding.

Note: certain filenames will not be processed correctly by the Automater. Avoid spaces, hyphens, and any characters besides alpha and numeric..

• Make sure you are logged into Windows as an administrative user.
• You will want to verify that you are updated to the latest version of your Kurzweil NT product (view note for assistance)
• Make sure you have adequate space available on your hard disk drive. Then make sure your temporary folder (typically in "C:\Documents and Settings\<username>\Local Settings\Temp", where <username> is the name you use to log on to Windows) does not have its Read Only attribute set. Finally, make sure your user account has permissions to access your "temp" folder. Consult your Microsoft Windows documentation or see your System Administrator for help in checking these items.
• Try to print something to the KESI Virtual Printer. It should print out into Kurzweil as it would on a piece of paper. If it doesn't, follow the below steps:

1. Close Kurzweil 3000 and any programs that are currently running.

2. Place your Kurzweil 3000 Windows install CD into your CD-ROM drive. An install window will pop-up prompting you to install. Cancel out of this.

3. In Windows, click on Start > Control Panel > Printers and Other Hardware > Printers and Faxes > Add Printer

4. Double-click Add Printer to Run the Hardware Wizard to add a printer

5. In the Hardware Wizard, choose to create a Local Printer > add the printer manually > assign it to LPT1 port > choose the option Have Disk

6. In the Have Disk window, click Browse. Browse to D:\KESIPrint\2000 > click on the .INF file you see there and Open it.

7. Follow the prompts on the screen to finish the installation of the KESI Virtual Printer

8. After the Virtual Printer is installed, go to Printers and Faxes again.

9. Right-click the KESI Virtual Printer, and choose Properties.

10. In the KESI Virtual Printer Properties window, go to the Advanced tab. Mark the radio button (circle button) Print Directly to Printer. Click Apply.

11. Go to the Ports tab. Click Add Port, choose the port type Local Port from the list, and click the New Port... button. Name the port Kesi Virtual and click OK.

12. Close the window where you can select a new port type, and go back to the Ports tab of the KESI Virtual Printer Properties.

13. Click Apply to assign the KESI Virtual Printer to your new Local Port titled Kesi Virtual. Click OK to close the Properties window.

14. Run Kurzweil and minimize it. Try to print something to the KESI Virtual Printer. It should print out correctly into Kurzweil.

Make sure .pdf files are properly associating themselves with Kurzweil:

1. Navigate to C:\Program files\Kurzweil educational systems\Diags\fileassociate.exe. (On Windows Vista or Windows 7 64 bit), Navigate to C:\Program files (x86)\Kurzweil educational systems\Diags\fileassociate.exe.

2. Enter PDF in the extension and click Get Current Association

3. It should show you the correct path for acrobat version x

4. Click OK

5. Click Associate and accept the change (even though it's not really changing anything)

6. Try opening a pdf again

7. Run the Automater again

8. If you are still experiencing errors, try changing your OCR Engine. This can be done through Kurzweil. Click on Tools > Options > then click on the Scanning icon. Try FineReader, ScanSoft Accurate and Fast.

9. Finally, please verify your system specs. If your computer is lacking RAM or processing speed, you will encounter issues using the Automater and opening up larger files.

Where can I download the Automater?

For customers that do not have access to their kurzweil 3000 media, Or are looking for the latest version they can download from this Direct Link:

Latest Automater

Automater Command Arguments:

-in:file name.foo file to open

-out:file name.foo file to save

-stat:file name.foo file to save recognition statistics

-user:name change user name

-x exit end the command line (must be last)

-d delete previous "-in" file

-2page turn on 2 page mode

-autorotate force auto-rotate ON

-rotate0 rotate 0 (disable auto-rotate)

-despeckle force despeckle ON

-nodespeckle force despeckle OFF

-deskew force deskew ON

-nodeskew force deskew OFF

-despeckle force despeckle ON

-nodespeckle force despeckle OFF

Typical usage:

-in: foo-bar.tif -out: my file.kes -d -x

Notes:

• Currently -d applies only to TIF and PDF files.

• Currently only one file may be opened.

• Use full pathnames for -in and -out when running from a DOS command line.

• If the output file exists, it will be overwritten without warning.

• Filenames can contain "-" but not " -" (hyphen with a preceding space).

Viewing Automater Recognition

The Automater's Statistics function can help you to determine the quality of the recognition process performed by the OCR engine selected in the Kurzweil 3000 Scanning Options pane.

To view recognition statistics:

Click the Automater's Statistics button.

This opens the Recognition Statistics dialog box, which contains a number of statistics regarding the recognition of the files processed by the Automater.

For each processed file, the following statistics are provided:

• The number of pages.

• The number of characters recognized.

• The Confidence Level.

Interpreting the Confidence Level

Confidence Level is a measure of how confident the system is about the recognition process. The higher the number, the more confident Kurzweil 3000 is regarding the accuracy of the recognition process. You can consider a Confidence Level of 95 as a borderline level between a good recognition and one that requires a visual inspection of the file.

When you inspect your files, look for some of the following recognition anomalies that may be affecting the confidence level:

• If the files were originally created via scanning, look for broken or touching characters. This could indicate that the original scanning brightness was too low. You'll will need to edit the underlying text in order to correct these problems.

• In some cases, the OCR engine might try to recognize text within a graphic and either fail completely or misrecognize the characters, causing a lower confidence level number. However, this may or may not be important to you, since you might not want this type of text read anyway. If you don't want the text read, and Kurzweil 3000 is reading it (poorly), use the Zone Editor to designate the area that the text appears in as a graphic.

1.4. Guide: MSI Deployment & Remote Installation - K3000 v13 (Win)

Last Updated: July 2012

Applies to Versions: Kurzweil 3000 Standalone, Network, Web License v13 (Win)

Warning: These instructions do not apply to Kurzweil 3000 v12.  For version 12 instructions, please view the following article: http://support.cambiumtech.com/index.php?pg=kb.page&id=1621

This article is written for system or network administrators attempting to create an enterprise-level silent installation/deployment of Kurzweil 3000.  Desktop technicians, teachers, or home users should conduct manual installations of the software.

Download / Preparation

1. Download the latest build of Kurzweil 3000 and use that to create your package.

The latest build of Kurzweil 3000 v13 (Win) can be downloaded here: http://www.kurzweiledu.com/k3win (choose the v13 build)

The download is a self-extracting EXE.  The extracting process will create an InstallTemp folder that contains the full contents of the Kurzweil 3000 v13 DVD.

Warning: If you create your installation package from older media, such as a release DVD or an older download, you will encounter installation errors following these instructions as the architecture of our installers have changed.

2. Create a shared folder on your network named K3000InstallPackage.  All user groups will need at least read and execute permissions to this folder.

3. Copy the entire contents of the extracted InstallTemp folder (all of the files and folders inside InstallTemp) to the K3000InstallPackage shared folder.

Command-line Silent Installations

Execute a Windows Installer (msiexec) installation via a command-line window (cmd.exe) or .bat script following the below parameters and examples listed in each table for whatever client type you are attempting to install.

If you want to perform a manual local test, because you're executing a silent (/qn) installation, you will not see a UI during installation.  To monitor installation, you can observe the msiexec.exe process in Task Manager.  The installation should be considered complete when:

a) All instances of the msiexec.exe process are no longer taking any CPU resources.
b) There is a Kurzweil 3000 shortcut created on the desktop.
c) There is an entry Kurzweil 3000 v.13 in Windows' installed programs.

Warning: If you want to perform a manual local test using Windows Vista or Windows 7 with User Account Control (UAC) enabled, make sure to Run as Administrator cmd.exe or the .bat file you execute.

Standalone Client Installation
Properties	Values	Description
AUTO	1	Required property value for silent installs.
EDITION	standalone	Determines the type of client that is installed.
Command-line example (single line): msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.13.msi" AUTO="1" EDITION="standalone" /qn /norestart
Note: The Standalone Client will first function in Trial Mode for 30-days or until it is activated.  To activate, a user must run Kurzweil 3000 as an Administrator and complete an in-software registration chute requiring a serial number that starts with 31300[...].  This serial number is located on the packaging of the software.

 

Network Client Installation (this is a standard networked client)
Properties	Values	Description
AUTO	1	Required property value for silent installs.
EDITION	net	Determines the type of client that is installed.
SERVER	<IP address> e.g.: 172.3.1.0	This is the internal static IP address of the computer where the Kurzweil 3000 Network Engine (the network licensing server) is installed.   The IP address of "172.3.1.0" is an example.
Command-line example (single line): msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.13.msi" AUTO="1" EDITION="net" SERVER="172.3.1.0" /qn /norestart

 

Network  Remote Client Installation (this is a non-networked take home client)
Properties	Values	Description
AUTO	1	Required property value for silent installs.
EDITION	netpro	Determines the type of client that is installed.
Command-line example (single line): msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.13.msi" AUTO="1" EDITION="netpro" /qn /norestart
Note: It is advised to not install Network Remote Clients remotely or through deployments.  The idea behind a Network Remote Client is to install Kurzweil 3000 on a user's home computer, where it will temporarily function without access to the Internet or a network connection. After installation the Network Remote Client will not function until it is activated with a License-to-Go code.  You can generate License-to-Go codes from your Kurzweil 3000 Network Engine (your license server).  Generating such codes will "check out" the license from your server. Warning: The Network Remote Client will only function when run by an Administrator.  Restricted users cannot run the Network Remote client.  On Windows Vista and Windows 7 computers, disable UAC before using a Network Remote Client.

 

Web License Client Installation
Properties	Values	Description
AUTO	1	Required property value for silent installs.
EDITION	web	Determines the type of client that is installed.
Command-line example (single line): msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.13.msi" AUTO="1" EDITION="web" /qn /norestart

 
Disabling Auto-Updates During Installation

By default, Kurzweil 3000 (any client type) will attempt to search for updates and install any updates it finds when launched by an Administrator.  This process can take upwards of 20 seconds, even if no updates are available.  Some users prefer this is disabled.  This can be disabled during installation by adding the optional property value.

Properties	Values	Description
AUTOUPDATE	0	Optional.  Disables auto-updates.
	1	Default value if not specified.  Kurzweil will check for updates and install any it finds each time it's launched by an Administrator.
Command-line example (Web License Client): msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.13.msi" AUTO="1" EDITION="web" AUTOUPDATE="0" /qn /norestart

Batch script (.bat) example (Web License Client):

@ECHO Installing the Kurzweil 3000 v13 Web Licensing from a shared folder on your network.  This may take upwards of 20 minutes.  Please wait...

@ECHO OFF

msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.13.msi" AUTO="1" EDITION="web" /qn /norestart

exit

Group Policy, SCCM, Altiris, ZENworks, etc. – use Orca to modify the MSI

Kurzweil requires a certain set of property values to be passed to the MSI in order to install correctly.  These property values can be passed via command-line as noted in the above tables and examples.  However, when deploying through systems where these additional command-line switches may not be guaranteed to execute, it is recommended to directly modify these property values in the MSI file's database Property table.  This way you don't have to worry about adding additional command-line switches to the package you're building.  It also simplifies future redistrubtion of the MSI.

It is recommended to download and install Orca to edit values in the database Property table of the file.  Orca can be downloaded here: http://www.technipages.com/download-orca-msi-editor.html

You can also download it as an attachment at the bottom of this article.

Instructions

1. Download and install Orca.  Choose to do a Complete install.

2. Navigate to \\SERVERNAME\K3000InstallPackage\Software\ and right-click > Edit with Orca the Kurzweil 3000 v.13.msi file.

3. Find the Property table (in the left column of Orca's GUI).

4. Rows for AUTO, EDITION, SERVER, and AUTOUPDATE are all found in the Property table (right side of Orca's GUI).  Sort the Property table alphabetically so you can easily find the applicable fields.  Click in the applicable value fields to edit them.  Do not attempt to edit fields/values not specified within this article.

5. When entering values in to database fields, do not include "quotes" around each value like you would when passing Property values via command-line.  Edit the applicable values and then save changes to the Kurzweil 3000 v.13.msi file.  Do not create an .mst file to apply the changes.

6. After saving the changes and exiting Orca, right-click > Edit with Orca the Kurzweil 3000 v.13.msi file again to verify that your changes took.

If you edit the file this way you do not have to worry about passing these property values during installation via command-line.

Group Policy, SCCM, Altiris, ZENworks, etc. – run the MSI from its distribution point

It's important that the Kurzweil 3000 v.13.msi be run from its shared folder ...\K3000InstallPackage\Software you created in an earlier step, as it calls various resource files from its location during installation.  If the Kurzweil 3000 v.13.msi file is cached locally to the machine and run from the local temp location (e.g. SCCM packages can be built to do this), it may break these resource links and not install properly.  So after editing the Kurzweil 3000 v.13.msi file with Orca, do not move it elsewhere, or (re)move files or folders inside the K3000InstallPackage folder.

Restarting after installation is not required.

Deploying MSI Patches After Installation

MSI patches for Kurzweil 3000 v13 are available on our FTP here: ftp://ftp.kurzweiledu.com/pub/kurzweil3000/version130/patches/

When patching, only the latst patch is required.  If you just installed the software using the directions above, you will not need to worry about patching as you're using the latest version.

Instructions

1. Create a shared folder on your network called K3000PatchX where X equals the version number.  If you followed the above directions for initial installation deployment, this folder can be located inside of your K3000InstallPackage folder.  All user groups will need at least read and execute permissions to this folder.

2. Download both the Data1.cab file and patch.msi to the empty K3000PatchX folder.

3. This single patch can be applied to any installed Kurzweil 3000 v13 client type.

4. Unlike the Kurzweil 3000 v.13.msi, no special property values are required for the patch.msi.

5. It's important that the patch.msi is run from its K3000PatchX folder where its Data1.cab file is also located, as it calls resources from that Data1.cab file.  Do not create a package that will cache the patch.msi file locally and run it from a location away from its Data1.cab file.

6. Restarting the computer is not required.

Command-line example:

msiexec /i "\\SERVERNAME\K3000InstallPackage\K3000PatchX\patch.msi" /qn /norestart

1.5. Guide: MSI Deployment & Remote Installation - K3000 v12 (Win)

Last Updated: August 2012

Applies to Versions: Kurzweil 3000 Standalone, Network, Web License v12 (Win)

Warning: These instructions do not apply to Kurzweil 3000 v13.  For version 13 instructions, please view the following article: http://support.cambiumtech.com/index.php?pg=kb.page&id=1573

This article is written for system or network administrators attempting to create an enterprise-level silent installation/deployment of Kurzweil 3000.  Desktop technicians, teachers, or home users should conduct manual installations of the software.

Download / Preparation

1. Download the latest build of Kurzweil 3000 and use that to create your package.

The latest build of Kurzweil 3000 v12 (Win) can be downloaded here: http://www.kurzweiledu.com/k3win (choose the v12 option)

The download is a self-extracting EXE.  The extracting process will create an InstallTemp folder that contains the full contents of the Kurzweil 3000 v12 DVD.

Warning: If you create your installation package from older media, such as a release DVD or an older download, you will encounter installation errors following these instructions as the architecture of our installers have changed.

2. Create a shared folder on your network named K3000InstallPackage.  All user groups will need at least read and execute permissions to this folder.

3. Copy the entire contents of the extracted InstallTemp folder (all of the files and folders inside InstallTemp) to the K3000InstallPackage shared folder.

Command-line Silent Installations

Execute a Windows Installer (msiexec) installation via a command-line window (cmd.exe) or .bat script following the below parameters and examples listed in each table for whatever client type you are attempting to install.

If you want to perform a manual local test, because you're executing a silent (/qn) installation, you will not see a UI during installation.  To monitor installation, you can observe the msiexec.exe process in Task Manager.  The installation should be considered complete when:

a) All instances of the msiexec.exe process are no longer taking any CPU resources.
b) There is a Kurzweil 3000 shortcut created on the desktop.
c) There is an entry Kurzweil 3000 v.12 in Windows' installed programs.

Warning: If you want to perform a manual local test using Windows Vista or Windows 7 with User Account Control (UAC) enabled, make sure to Run as Administrator cmd.exe or the .bat file you execute.

Standalone Client Installation
Properties	Values	Description
AUTO	1	Required property value for silent installs.
EDITION	standalone	Determines the type of client that is installed.
Command-line example (single line): msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.12.msi" AUTO="1" EDITION="standalone" /qn /norestart
Note: The Standalone Client will first function in Trial Mode for 30-days or until it is activated.  To activate, a user must run Kurzweil 3000 as an Administrator and complete an in-software registration chute requiring a serial number that starts with 31200[...].  This serial number is located on the packaging of the software. The type of serial number used will determine if the client activates (and therefore functions) as the LearnStation, Professional Black & White or Professional Color version of Kurzweil 3000. Serial Number used Kurzweil 3000 activates as... 3120002[...] LearnStation 3120001[...] Professional Black & White 3120003[...] Professional Color

  

Network Client Installation (this is a standard networked client)
Properties	Values	Description
AUTO	1	Required property value for silent installs.
EDITION	net	Determines the type of client that is installed.
PRODUCT	scan	Default value if not specified.  Sets the default license type of the client as Professional Color.  It's recommended to use the license type you have most of.
	bw	Sets the default license type of the client as Professional Black & White.  It is recommended to use the license type you have most of.
	read	Sets the default license type of the client as LearnStation.  It is recommended to use the license type you have most of.
SERVER	<IP address> e.g.: 172.3.1.0	This is the internal static IP address of the computer where the Kurzweil 3000 Network Engine is installed (i.e. the licensing engine).   The IP address of "172.3.1.0" is an example.
Command-line example (single line): msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.12.msi" AUTO="1" EDITION="net" PRODUCT="read" SERVER="172.3.1.0" /qn /norestart

 

Network  Remote Client Installation (this is a non-networked take home client)
Properties	Values	Description
AUTO	1	Required property value for silent installs.
EDITION	netpro	Determines the type of client that is installed.
Command-line example (single line): msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.12.msi" AUTO="1" EDITION="netpro" /qn /norestart
Note: It is advised to not install Network Remote Clients remotely or through deployments.  The idea behind a Network Remote Client is to install Kurzweil 3000 on a user's home computer, where it will temporarily function without access to the Internet or a network connection. After installation the Network Remote Client will not function until it is activated with a License-to-Go code.  You can generate License-to-Go codes from your Kurzweil 3000 Network Engine (your license server).  Generating such codes will "check out" the license from your server. Warning: The Network Remote Client will only function when run by an Administrator.  Restricted users cannot run the Network Remote client.  On Windows Vista and Windows 7 computers, disable UAC before using a Network Remote Client.

 

Web License Client Installation
Properties	Values	Description
AUTO	1	Required property value for silent installs.
EDITION	web	Determines the type of client that is installed.
USER	<Username> e.g.: guestuser01	If students forget their Kurzweil 3000 login info, they have the option to log in as a Guest User.  A Guest User is simply a generic (i.e. fake) student profile that is assigned to an active Kurzweil 3000 class within VPORT.  This value is the Username of that generic student account.  If you have not created a generic student account within VPORT for this purpose, please do so before installation.  The Guest Username of "guestuser01" is an example.
PASSWORD	<Password> e.g.: guestpassword01	This value is the Password of the Guest User student account.  The Guest Password of "guestpassword01" is an example.
Command-line example (single line): msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.12.msi" AUTO="1" EDITION="web" USER="guestuser01" PASSWORD="guestpassword01" /qn /norestart

 

Disabling Automatic Updates During Installation

By default, Kurzweil 3000 (any client type) will attempt to search for updates and install any updates it finds when launched by an Administrator.  This process can take upwards of 20 seconds, even if no updates are available.  Some users prefer this is disabled.  This can be disabled during installation by adding the optional property value.

Properties	Values	Description
AUTOUPDATE	0	Optional.  Disables auto-updates.
	1	Default value if not specified.  Kurzweil will check for updates and install any it finds each time it's launched by an Administrator.
Command-line example (Web License Client, single line): msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.12.msi" AUTO="1" EDITION="web" USER="guestuser01" PASSWORD="guestpassword01" AUTOUPDATE="0"  /qn /norestart

 

Batch script (.bat) example (Web License Client):

@ECHO Installing the Kurzweil 3000 v12 Web License from a shared folder on your network.  The guest username / password will be set as guestuser01 / guestpassword01.  Automatic updates will be disabled.  This installation may take upwards of 20 minutes.  Please wait...

@ECHO OFF

msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.12.msi" AUTO="1" EDITION="web" USER="guestuser01" PASSWORD="guestpassword01" AUTOUPDATE="0"  /qn /norestart

exit

Group Policy, SCCM, Altiris, ZENworks, etc. – use Orca to modify the MSI

Kurzweil requires a certain set of property values to be passed to the MSI in order to install correctly.  These property values can be passed via command-line as noted in the above tables and examples.  However, when deploying through systems where these additional command-line switches may not be guaranteed to execute, it is recommended to directly modify these property values in the MSI file's database Property table.  This way you don't have to worry about adding additional command-line switches to the package you're building.  It also simplifies future redistribution of the MSI.

It is recommended to download and install Orca to edit values in the database Property table of the file.  Orca can be downloaded here: http://www.technipages.com/download-orca-msi-editor.html 

You can also download it as an attachment at the bottom of this article.

Instructions

1. Download and install Orca.  Choose to do a Complete install.

2. Navigate to \\SERVERNAME\K3000InstallPackage\Software\ and right-click > Edit with Orca the Kurzweil 3000 v.12.msi file.

3. Find the Property table (in the left column of Orca's GUI).

4. Rows for AUTO, EDITION, PRODUCT, SERVER, and AUTOUPDATE are all found in the Property table (right side of Orca's GUI).  Sort the Property table alphabetically so you can easily find the applicable fields.  Click in the applicable value fields to edit them.  Do not attempt to edit fields/values not specified within this article.

5. When entering values in to database fields, do not include "quotes" around each value like you would when passing Property values via command-line.  Edit the applicable values and then save changes to the Kurzweil 3000 v.12.msi file.  Do not create an .mst file to apply the changes.

6. After saving the changes and exiting Orca, right-click > Edit with Orca the Kurzweil 3000 v.13.msi file again to verify that your changes took.

If you edit the file this way you do not have to worry about passing these property values during installation via command-line.

Group Policy, SCCM, Altiris, ZENworks, etc. – run the MSI from its distribution point

It's important that the Kurzweil 3000 v.12.msi be run from its shared folder ...\K3000InstallPackage\Software you created in an earlier step, as it calls various resource files from its location during installation.  If the Kurzweil 3000 v.12.msi file is cached locally to the machine and run from the local temp location (e.g. SCCM packages can be built to do this), it may break these resource links and not install properly.  So after editing the Kurzweil 3000 v.12.msi file with Orca, do not move it elsewhere, or (re)move files or folders inside the K3000InstallPackage folder.

Restarting after installation is not required.

Deploying MSI Patches After Installation

MSI patches for Kurzweil 3000 v12 are available on our FTP here: ftp://ftp.kurzweiledu.com/pub/kurzweil3000/version120/patches

When patching, only the latest patch is required.  If you just installed the software using the directions above, you will not need to worry about patching as you're using the latest version.

You want to download all of the files from the applicable .../MSIPatch12xx/ folder on the FTP site.

Instructions

1. Create a shared folder on your network called MSIPatch12xx where xx equals the decimal version number.  If you followed the above directions for initial installation deployment, this folder can be located inside of your K3000InstallPackage folder.  All user groups will need at least read and execute permissions to this folder.

2. Download both the Data1.cab file and patch.msi to the empty MSIPatch12xx folder.

3. This single patch can be applied to any installed Kurzweil 3000 v12 client type.

4. Unlike the Kurzweil 3000 v.12.msi, no special property values are required for the patch.msi.

5. It's important that the patch.msi is run from its MSIPatch12xx folder where its Data1.cab file is also located, as it calls resources from that Data1.cab file.  Do not create a package that will cache the patch.msi file locally and run it from a location away from its Data1.cab file.

6. Restarting the computer is not required.

Command-line example:

msiexec /i "\\SERVERNAME\K3000InstallPackage\MSIPatch12xx\patch.msi" /qn /norestart

 

1.6. General Information: How to disable Automatic Updates (Win)

Last Updated: July 2012

Applies to Versions: VPORT; Kurzweil 3000 Web License (Win) v12, v13; Kurzweil 3000 (Win) Standalone & Network v12, v13

Issue Summary:

For Customers who wish to disable the Automatic Updates feature, please follow the directions below.

How to disable Automatic Updates:

Windows XP:

1. Browse to C:\Documents and Settings\All Users\Shared Documents\KESI

2. Open K3000CommonSettings.k3s

3. Modify the line that reads "AutoUpdate=1" to "AutoUpdate=0"

4. Go to File > Save to save the change

Windows Vista & Windows 7:

1. Browse to C:\Users\Public\Public Documents\KESI

2. Open K3000CommonSettings.k3s

3. Modify the line that reads "AutoUpdate=1" to "AutoUpdate=0"

4. Go to File > Save to save the change

1.7. How to access Reading A-Z books for Kurzweil

Reading A-Z books are now available in Kurzweil 3000 file format (.kes) for free download to anyone with an active Reading A-Z subscription.

How do I access or download Reading A-Z books for Kurzweil 3000?

You can download Reading A-Z books in Kurzweil file format here: http://www.readinga-z.com/book/kurzweil-books.php

Instructions:

1. On that page, click on a link for a book you want to download.  You will then be prompted for your Reading A-Z username and password.  Enter in your username and password.

2. This will let you download the book as a .kes file.  Save the .kes file to wherever you want.

3. To open the .kes file, launch Kurzweil 3000.  In the Kurzweil 3000 menu, click File > Open > browse to the location of the .kes file.  Open the .kes file in Kurzweil to view and read the book.

1.8. General Information: Keyboard Shortcut Commands (Win/Mac)

Last Updated: August 2010

Applies to Versions: Kurzweil 3000 Web License (Win) v11; Kurzweil 3000 (Win) Standalone & Network v11; Kurzweil 3000 (Mac) Network & Standalone v4

May apply to other versions

Kurzweil 3000 (Win) v11 Keyboard Shortcut Commands

File Functions

(Ctrl + S) = Save

(Ctrl + P) = Print

(Ctrl + N) = New Text File

(Ctrl + O) = Open Document

(Ctrl + F4) = Close Document

Edit Functions

(Ctrl + Z) = Undo

(Ctrl + X) = Cut

(Ctrl + C) = Copy

(Ctrl + V) = Paste

(Ctrl + A) = Select All

(Ctrl + T) = Field Text

(Ctrl + W) = Change Underlying Word

(Ctrl + F) = Find Text

(Ctrl + H) = Replace Text

(Ctrl + F10) = Edit Underlying Text

Scan Functions

(F9) = Start New Scan

(Ctrl + F9) = Scan Repeatedly

(Ctrl + F5) = Zone Editor

(Ctrl + F8) = Header/Footer Editor

Read Functions

(F2) = Back

(F3) = Start Reading

(F4) = Forward

(F11) = Increase Reading Speed

(F12) = Decrease Reading Speed

View

(F5) = Text Width

(F6) = Text Height

(F7) = Zoom in 10%

(F8) = Zoom Out 10%

(Ctrl + M) = My Default Zoom

(Ctrl + E) = Next Page

(Ctrl + R) = Previous Page

(Ctrl + G) = Go To Page

(Ctrl + K) = Magnify Spoke Word

Tools

(Ctrl + F3) = Default Note Options

(Shift + F5) = Add Footnote

(Shift + F6) = Close Footnote

(Shift + F7) = Add Voice Note

(Ctrl + F12) = Bookmarks

(Shift + F8) = Spell Check

(Shift + F11) = Word Prediction

(Ctrl + F7) = Pronunciations

(Ctrl + F1) = Options

Reference

(Ctrl + D) = Selected Word Definition

(Ctrl + Q) = Selected Word Synonyms

(Ctrl + Y) = Selected Word Syllables

(Ctrl + L) = Spell Word

Help

(F1) = Help Topics

WRITING TOOLS

Brainstorm Palette

(Ctrl + P) = Quick Takes (May be bug, sent to Sean for testing)

(Ctrl + \) = Link

(Ctrl + T) = Note

(Ctrl + 1) = Oval

(Ctrl + 2) = Rectangle

(Ctrl + 3) = Rounded Rectangle

(Ctrl + 4) = Diamond

(Ctrl + 8) = Apply

(Ctrl + Shift + 8) = Set

Outline Palette

(Ctrl + G) = Topic

(Ctrl + K) = Subtopic

(Shift + Tab) = Left

(Tab) = Right

(Ctrl + T) = Note

Review Checklist

(F3) = Listen to Your Written Work

(Shift + F8) = Check Spelling

Kurzweil 3000 (Mac) v4 Keyboard Shortcut Commands

File Functions

Apple + N = New

Apple + O = Open

Apple + W = Close

Apple + S = Save

Apple + Up arrow + S = Save As

Apple + Up arrow + P = Page Setup

Apple + P = Print

Edit Functions

Apple + Z = Can't Undo

Apple + X = Cut

Apple + C = Copy

Apple + V = Paste

Apple + A = Select All

Apple + F = Find and Replace

Apple + E = Edit Underlying Text

Apple + Y = Word Prediction, Predict As You Type

Scan Functions

Apple + 1 = Edit Zones Primary Text

Apple + 2 = Edit Zones Secondary Text

Apple + 3 = Edit Zones Graphic

Apple + Up arrow = Read one Zone Earlier

Apple + Down Arrow = Read one Zone later

Read Functions

Apple + R = Start Reading

Apple + J = Read Faster

Apple + I = Read Slower

Apple + L = Look Up Word

View

Apple + "+" = Zoom In

Apple + "-" = Zoom Out

Apple + Right Arrow = Next page

Apple + Left Arrow = Previous Page

Tools

Apple + ^ + S = Selector

Apple + ^ + E = Eraser

Apple + ^ + Y = Yellow Highlighter

Apple + ^ + G = Green Highlighter

Apple + ^ + C = Cyan Highlighter

Apple + ^ + M = Magenta Highlighter

Apple + ^ + T = Text Note

Apple + ^ + N = Sticky Note

Apple + ^ + F = Footnote

Apple + ^ + V = Voice Note

Apple + ^ + B = Bookmark

Text

Apple + T = Style Plain Text

Apple + B = Style Bold

Apple + I = Italic

Apple + U = Underline

Window

Apple + M = Minimize

Apple + ' = Cycle Through Windows

Reference

 

Help

Apple + ? = Kurzweil 30000 Help

Movement within a Document

Arrow Up = Moves cursor up 1 line

Arrow Down = Moves cursor down 1 line

Arrow Left = Moves cursor to the previous word

Arrow Right = Moves cursor to the next word

1.9. General Information: What can a Kurzweil 3000 Learnstation do? (Win/Mac)

Lasted Updated: May 2011

Applies to Versions: Kurzweil 3000 Web License (Win) v11; Kurzweil 3000 (Win) Standalone & Network v8, v9, v10, v11, v12, v13; Kurzweil 3000 (Mac) Network & Standalone v3, v4

A LearnStation has limited capability compared to the Professional Black & White and Professional Color versions of Kurzweil 3000.

A LearnStation is designed as a cost-effective solution to open already created Kurzweil image files (of the .kes file type), read them, edit them, and use them as necessary. A LearnStation is not designed to create or convert new image files.

In other words, you make the Kurzweil image file with a Professional version and you can use a LearnStation to read and use that file from another location without having to purchase an additional Professional copy.

The version 12 LearnStation will also open NIMAS and text files. So if you're simply looking for a NIMAS or text file reader, the version 12 LearnStation will do this.

Additionally, a LearnStation can read basic text (not .pdfs or images) on websites through its "Read the Web" feature that it shares with other versions.

A LearnStation cannot do the following:

• It cannot open .pdf or .tif files.
• It cannot open image files other than Kurzweil 3000 image files (.kes).
• It does not have the KESI Virtual Printer feature and therefore will not be able to virtually print images to Kurzweil 3000.
• It cannot scan documents or books using a scanner.
• It cannot perform Optical Character Recognition (OCR), recognizing text in unprocessed images.
• It cannot perform Zone Editing, re-organizing OCR zones.

For home users without a school or organization to create or supply Kurzweil image (.kes) files for them, it is strongly recommended to purchase either the Professional Black & White or Professional Color version of Kurzweil 3000.

1.10. Guide: Fixing Read the Web in Firefox v19 (Win/Mac)

Last Updated: March 2013

Issue Summary:

Without the latest Mozilla Firefox add-on file (.xpi) included in the latest Kurzweil 3000 (K3000) software updates, Read the Web may not function properly with Firefox v19 and higher.

Depending on your version of K3000, Read the Web may only work with earlier releases of Firefox.

Note for Kurzweil 3000 USB users:  If you are using the Kurzweil 3000 USB product, there are currently known issues when attempting to use Read the Web with newer versions of Firefox.  If you are using Kurzweil 3000 USB v13, it is recommended that you use Firefox v13.  If you are using Kurzweil 3000 USB v11 or v12, it is recommended that you use Firefox v3.6.

Troubleshooting Steps:

Follow the troubleshooting steps below that correspond to your version of K3000. Also, if you're using a Windows 64-bit operating system, you have to perform additional troubleshooting steps noted below.

If you are using Windows Vista or Windows 7, it is recommended that you disable User Account Control (UAC) before performing these steps:

How to disable UAC on Windows 7
How to disable UAC on Windows Vista

K3000 v13 (Win):

1. Update to K3000 v13.17 or higher. This can be done within the software, by clicking on Online -> Updates... and following the prompts to download and install the latest update. After you verify that K3000 is up-to-date, exit out of K3000.

2. Have Firefox v19 or higher installed on the machine.

3. In Firefox, verify that an older version of the K3000 Read the Web add-on is not already installed. Launch Firefox. In Firefox, click Tools -> Add-ons. In your Extensions list, locate any add-on labeled Read the Web or KESIReader, select it, and click the Remove button. Restart Firefox after removing the add-on.

4. Download the attached kesireader.xpi file (this is the new Read the Web add-on). This file can be downloaded from a link at the bottom of this page.

(Optional) The updated KESIReader.xpi is included in the Kurzweil 3000 v13.17 update. This can be installed by launching Kurzweil 3000, going to Tools > Options > Reading Tab, selecting Mozilla Firefox under the Read the Web section and following the installation prompts.

5. Drag and drop the .xpi file into an open Firefox window. You will be prompted to install the add-on. Follow the prompts to install.

6. Launch K3000. Click Tools -> Options -> Reading. In the Reading Options window, select/verfiy that Mozilla Firefox is set as your Read the Web browser. Click OK.

7. You should now be able to Read the Web.

K3000 v11, v12 (Win):

The steps above for version 13 also apply to versions 11 and 12. Follow those steps.

Because you're using a new add-on with an outdated version of K3000, you will be limited in how you can use Read the Web. If you attempt to launch Read the Web through the K3000 menu, you will get stuck in an installation prompt loop. You will not be able to launch Firefox and Read the Web.

The solution is to simply launch Firefox independent of K3000 and click the Read button in the Firefox Reading toolbar. In other words, don't try to Read the Web from K3000 -- only use the Read button in Firefox.

K3000 v4, v5 (Mac):

1, Update to K3000 v4.6.13 (if running v4) or v5.0.13 (if running v5). You can download the update from our website. The update download is packaged as a .dmg file. After downloading, open the .dmg file to mount it as a volume. Click the Kurzweil 3000.app inside, then drag and drop it into your Applications list. This will over-write your existing Kurzweil 3000 application, updating it the downloaded version. You will not lose any of your settings, data, or files doing this.

2. Have Firefox v19 installed on the machine.

3. In Firefox, verify that an older version of the K3000 Read the Web add-on is not already installed. Launch Firefox. In Firefox, click Tools -> Add-ons. In your Extensions list, locate any add-on labeled Read the Web or KESIReader, select it, and click the Remove button. Restart Firefox after removing the add-on.

4. Download the attached kesireader.xpi file (this is the new Read the Web add-on). This file can be downloaded from a link at the bottom of this page.

5. Drag and drop the .xpi file into an open Firefox window. You will be prompted to install the add-on. Follow the prompts to install.

6. You should now be able to use the K3000 Reader Window to Read the Web.

Mac OS 10.7 and 10.8:

If you find that the Read the Web toolbar is installed properly in Firefox, but the voice is not reading when the Play button is selected, this may be due to a conflict with the Reading Voice you are attempting to use.  It is advised that you use one of the included High Quality Cepstral voices that come with the Kurzweil 3000 software to ensure compatibility.

You can change the voice by launching Kurzweil 3000 and going to Window > Show Reader.  This will bring up a blue window with play controls that will also allow you to choose the reading voice from a drop down menu.

Windows Vista 64-bit and Windows 7 64-bit:

Follow the above steps for the applicable version of K3000.

Download the attached create_symbolic_link_for_KES64bit.bat file. Look at the bottom of this page for the download link.

After downloading the file, right-click it and select "Run as Administrator". This will run the .bat file, creating link in the Windows registry.

If you do not run this .bat file, you will not be able to Read the Web in Firefox unless Firefox is launched through the Read the Web button in K3000.

Frequently Asked Questions

I'm using the latest version of Kurzweil 3000 and I completed all the above steps, but I still don't see the Kurzweil toolbar in Firefox. Why is this happening?

In Firefox, click View -> Toolbars and verify that your KESI Reader Toolbar is checked in the menu.

When I click the Read/Pause button, I receive the message "Kurzweil 3000 must be running to use this feature. Do you want to launch it now?" -- but Kurzweil 3000 *is* already running. Why is this happening?

First, try to click yes, and then use the feature, if it does not work read below.

If this is occurring on a Windows 64-bit computer, download and run the attached .bat file at the bottom of this page.

If running the .bat file does not resolve the issue, for the Kurzweil toolbar to work in Firefox your active Firefox window must be launched through Kurzweil's menu. The solution is to close out of all open Firefox windows and launch a new Firefox window by clicking Read -> Read the Web in Kurzweil 3000.

Another solution would be to close Kurzweil 3000 and Firefox, then initiating Read the Web from Firefox and having it open Kurzweil 3000.

Of note, Read the Web will only work for one Firefox window at a time. This means that only the original Firefox window launched via Read -> Read the Web in Kurzweil will work. If you're confused about which Firefox window was your original, please close out of all Firefox windows and start again by clicking Read -> Read the Web in Kurzweil 3000.

Our development team is aware of this issue and is investigating.

When I'm reading text on a web page, it's automatically scrolling my web browser so the highlighted text being read is at the bottom of the visible window. Why is this happening?

This is another known "quirk" with the Firefox KESI Reader Add-On. Our development team is currently investigating a solution to this issue.

1.11. Guide: Updating/Patching Kruzweil 3000 (Win)

Last Updated: March 2013

Applies to Versions: VPORT; Kurzweil 3000 Web License (Win) v11, v12, v13; Kurzweil 3000 (Win) Standalone v7, v8, v9, v10, v11, v12, v13; Kurzweil 3000 (Win) Network v9, v10, v11, v12, v13

Always update Kurzweil before you attempt troubleshooting

Before you attempt any troubleshooting steps or contact us for technical support, it's always a good idea to make sure your version of Kurzweil 3000 is fully updated for the version you have installed. It's possible that a troubleshooting solution we provide may not work if you're using an outdated version, for example 13.01 instead of 13.10. Often you may find that simply updating Kurzweil (a.k.a. patching) will resolve your problem.

The most simple way to update Kurzweil is through its built-in updater: on the Kurzweil 3000 menu click Online -> Updates... (seen below) and follow the prompts to download and install the latest update (i.e. patch) found by the auto-search.

Tips for using Kurzweil 3000's built-in updater

If you use Windows Vista or Windows 7, a security feature called User Account Control (UAC) may prevent Kurzweil's built-in updater from functioning. If you have errors during the update process you may need to turn off UAC in Windows; or right-click the Kurzweil 3000.exe and select Run as Administrator. The full path of the .exe on 32-bit operating systems is C:\Program Files\Kurzweil Educational Systems\Kurzweil 3000\Kurzweil 3000.exe; the full path on 64-bit operating systems is C:\Program Files (x86)\Kurzweil Educational Systems\Kurzweil 3000\Kurzweil 3000.exe.

You can always find out what version of Kurzweil 3000 you have by clicking Help -> About Kurzweil 3000...(as seen below) in the Kurzweil menu. This will open an About Kurzweil 3000 window, which will provide details regarding your version, such as "Kurzweil 3000 Professional (Color), Version 11.05."

If you're using an English / US version of Kurzweil 3000, do not select any foreign language updates (e.g. French, Dutch, etc.) to download. If you install a foreign language update, it will turn your English menus into another language.

If you accidentally installed a foreign language patch and want to switch back to English menus, you will need download and install the applicable English patch on our website's Patches and Updates page.

Sometimes an organization's network firewall or proxy server will cause the auto-search in Kurzweil's built-in updater to fail and return an error. If this is the case, it is recommended that you download any available updates manually from our website's Patches and Updates page.

Tips for downloading and installing updates from our website

Close Kurzweil 3000 before attempting to run a manual update from our website.

If you are downloading and installing a patch from our website, do not attempt to install a patch for versions of Kurzweil 3000 you do not have installed. For example, if you have Kurzweil 3000 v10 installed, do not try to install any of the v11 patches. Doing so may break your installation of Kurzweil, refer to above information about checking your version.

Any patch for the actual Kurzweil 3000 program (referred to as the "client software") on the website may be applied to any installed version of Kurzweil 3000 as long as the version number matches. For example, if you have the Kurzweil 3000 v11 Standalone, Network, or Web License Client installed on your computer, any listed v11 patch for the client software may be applied to your installation, normally you want only the latest patch available for your version.

Currently we do not have installer patches available for the Kurzweil 3000 USB product. If you have a Kurzweil 3000 USB stick and are experiencing a malfunction, please contact our technical support department for further assistance.

 

1.12. Guide: Virtual Printer Information & Troubleshooting (Win)

Last Updated: June 2012

Applies to Versions: VPORT; Kurzweil 3000 Web License (Win) v11, v12, v13; Kurzweil 3000 (Win) Standalone & Network v9, v10, v11, v12, v13

Note: Kurzweil 3000 for Macintosh does not support the KESI Virtual Printer. However, Mac OS X has a built-in print as PDF function. This means you can always print as a PDF and then open that PDF file into a Professional version of Kurzweil 3000 for conversion.

Note: Kurzweil 3000 (Win) Professional Color or Professional Black & White is required in order to use the Virtual Printer.

Quick Links:

General Virtual Printer Information

• KESI Virtual Printer Overview

• Using The KESI Virtual Printer

• Reproducing Color in Documents Opened with the KESI Virtual Printer

• Bringing Documents into Kurzweil 3000 from other Applications: KESI Virtual Printer

• Setting Up The USB Virtual Printer

Tips for Troubleshooting the KESI Virtual Printer

• The KESI Virtual Printer is failing to print an image over to Kurzweil

• I registered Kurzweil 3000 and now my KESI Virtual Printer is missing. Why?

• Does Kurzweil 3000 for Macintosh have a KESI Virtual Printer?

• Error Message, "Printing to the KESI Virtual Printer is not an option"

• Where can I download the KESI Virtual Printer for Win 7/Vista 64 bit and Win XP?

Guide to updating / patching Kurzweil 3000

General Virtual Printer Information:

KESI Virtual Printer Overview

The KESI Virtual Printer is a print driver. Instead of printing a file, it creates a Kurzweil 3000 image file, or a "virtual" print, directly from other applications.

If you have an application on your system that displays and prints a file format that the Kurzweil 3000 does not support, then by using the Virtual Printer you may be able to open the file in Kurzweil 3000.

To use the KESI Virtual Printer, you must have on your system, an application that can open the source file, and that application has a Print function

Notes:

• Use of the KESI Virtual Printer in Kurzweil 3000 USB Edition requires a separate installation using either the KESIVP-Installer (for 32-bit computers) or KESIVP64-Installer (for 64-bit computers). Both KESIVP installers are in the top level of the USB device folder. Also note that you must have Kurzweil 3000 USB launched to use the Virtual Printer.

• For 64-bit operating systems, you must install the KESI Virtual Printer x64 file found on the product DVD under the Software folder, or from ftp://ftp.kurzweiledu.com/pub/x64/.

• Kurzweil 3000 considers documents from the KESI Virtual Printer image files. If you want to keep the document in Kurzweil 3000, be sure to save it with the file extension .KES (Kurzweil).

• If you want to use KESI Virtual Printer and have Internet Explorer in Protective Mode, you must first disable Protective Mode and Restart before using the Virtual Printer. When you are finished, re-enable Protective Mode and Restart.

Using The KESI Virtual Printer

The KESI Virtual Printer is an invaluable tool for quickly generating a Kurzweil image document from within another application, for example Microsoft Word, and then automatically opening within Kurzweil 3000.

To bring in an image document from another application:

1. Open the application. For example Microsoft Word.
   
   Ensure that the application has a Print command.

2. Select KESI Virtual Printer from the Print Setup, Print Properties or Print Name list.

3. If your document contains color, and you want to reproduce it, click Properties or Printer Properties, click the Paper/Quality tab, and then select Color.
   
   If you cannot access the Paper/Quality tab from your application, try using the procedure detailed in Reproducing Color in Documents Opened with the KESI Virtual Printer.

4. Click Print.
   
   Kurzweil 3000 launches, if it isn't already running, and opens the file.

5. Save the document.
   
   If you want to add Kurzweil 3000 features, such as annotations to the document, be sure to save it with the .kes extension.

Note:

• You can also add or modify the default list of file types for the KESI Virtual Printer to tell Kurzweil 3000 what file types it can open.

Reproducing Color in Documents Opened with the KESI Virtual Printer

By default, the KESI Virtual Printer creates documents in black and white, even when they contain color, however, you can set the KESI Virtual Printer to reproduce documents in color.

Note: If you are opening a PDF document with the Virtual Printer from Kurzweil 3000, the following procedure is required to reproduce color. However, if you are opening a document from its originating application, this procedure is not required as you should be able to choose color output at print time in the Properties dialog box available from the Print dialog box.

To set the Virtual Printer for color reproduction:

1. Open Printers and Faxes (Windows XP).

2. In the Control Panel, click the KESI Virtual Printer icon.

3. From the File menu, choose Properties.

4. In the Properties dialog box, click the Printing Preferences button.

5. In the Printing Preferences dialog box, click the Paper/Quality tab.

6. In the Color area, of the Paper/Quality tab page, choose Color, and click OK.

7. Click OK to close the Properties dialog box. Then close the Control Panel.

Bringing Documents into Kruzweil 3000 from Other Applications: KESI Virtual Printer

The KESI Virtual Printer is an invaluable tool for quickly generating a Kurzweil image document from within another application, for example Microsoft Word, and then automatically opening it into Kurzweil 3000.

To bring in an image document from another application:

1. Open the application. For example Microsoft Word.
   
   Ensure that the application has a Print command.

2. Select KESI Virtual Printer from the Print Setup, Print Properties or Print Name list.

3. If your document contains color, and you want to reproduce it, click Properties or Printer Properties, click the Paper/Quality tab, and then select Color.
   
   If you cannot access the Paper/Quality tab from your application, try using the procedure detailed in Reproducting Color in Documents Opened with the Virtual Printer.

4. Click Print.
   
   Kurzweil 3000 launches, if it isn't already running, and opens the file.

5. Save the document.
   
   If you want to add Kurzweil 3000 features, such as annotations to the document, be sure to save it with the .kes extension.

Note:

• You can also add or modify the default list of file types for the KESI Virtual Printer to tell Kurzweil 3000 what file types it can open.

Setting Up the USB Virtual Printer

To use this feature, you must first install it from the KESIVP-Installer (for computers running 32-bit versions of Windows) or KESIVP64-Installer (for computers running 64-bit versions of Windows). Both installers are in the top level of the USB device folder. NOTE: You must have Kurzweil 3000 USB open to use the Virtual Printer.

Tips for Troubleshooting the KESI Virtual Printer:

Note: It may be possible to apply the below troubleshooting steps to legacy versions of Kurzweil 3000, such as v8 or below; however, success is not guaranteed or supported. If you are using an older version of Kurzweil 3000, it is always advised that you upgrade to the latest version. For details regarding an upgrade, please contact Kurzweil sales.

Note: Please review our Guide to updating / patching Kurzweil 3000 if you are unsure how to patch or update your Kurzweil product before proceeding.

The KESI Virtual Printer if failing to print an image over to Kurzweil

• A document gets stuck in the KESI Virtual Printer's job queue. You can view KESI Virtual Printer's job queue in Windows by clicking Start -> Control Panel -> Printers and Faxes -> and opening your KESI Virtual Printer.
• A KESI Virtual Printer print job (document) is never queued for printing.
• You receive an error message when using the KESI Virtual Printer.

These malfunctions are often caused by using incorrect settings in your KESI Virtual Printer Properties.

1. Verify your version of Kurzweil 3000 is updated.

2. Restart your computer to ensure that Kurzweil 3000 is closed and your KESI Virtual Printer job queue is cleared.

3. Access your KESI Virtual Printer Properties.

To do this, open your Printers and Faxes in your Windows Control Panel. You will see a list of printers. Double-click your KESI Virtual Printer. This will open a KESI Virtual Printer window. In this window, click Printer -> Properties. This will open your KESI Virtual Printer Properties window.

4. Verify / change your settings under the KESI Virtual Printer Properties so they are correct. Apply and OK the changes once your done. Refer to the below steps for more details..

Refer to the image KESI Virtual Printer Properties settings below for the correct settings you will need to use. If your settings are different, change them to those matching the image.

1) Sharing

Verify that "Do not share this printer" is marked.

2) Ports

You want to verify that your KESI Virtual Printer is assigned to a Local Port by itself. If this is not the case, you'll need to Add a new Local Port and assign the KESI Virtual Printer to that port:

1. In the Ports tab, click "Add Port..." -> select Local Port on the list of Available port types -> click "New Port..." -> enter the port name "Kurzweil" (without the quotes) and click OK -> Close.
2. In the Ports tab, verify that your Kurzweil Local Port is selected and click the Apply button to assign the KESI Virtual Printer to that port.

Also verify that "Enable printer pooling" is unchecked.

3) Advanced

Verify that "Always available" and "Print directly to the printer" are both marked.

4) Device Settings

Select "Application" in the settings tree -> click the "Setup..." button. Verify that "Kurzweil 3000" is your Default Application and Color Reduction is set to "Fast"

5. Launch Kurzweil 3000 and then minimize the program.

6. Launch a word processing program that has a Print function, such as Wordpad. In Wordpad (or another word processor), type out some random text. Print (Ctrl + P) your open document as a test, selecting your KESI Virtual Printer as your printer. Your document should print over to Kurzweil as an image.

I registered Kurzweil 3000 and now my KESI Virtual Printer is missing. Why?

Most likely you registered Kurzweil 3000 as the LearnStation version. LearnStations cannot use the KESI Virtual Printer and lose access to it.

You can verify which version of Kurzweil 3000 you have registered by clicking Help -> About Kurzweil 3000 from the Kurzweil menu.

Does Kurzweil 3000 for Macintosh have a KESI Virtual Printer?

No. However, Mac OS X has a built-in print as PDF function. This means you can always print as a PDF and then open that PDF file into a Professional version of Kurzweil 3000 for conversion.

Error Message, "Printing to the KESI Virtual Printer is not an option"

You cannot virtually print to the virtual printer if you are already typing within Kurzweil. You have essentially skipped the Virtual Print process and typed straight into Kurzweil.

After you type your document out within your word process program, you can then either virtually print the doc and it will open with Kurzweil, or you can launch Kurzweil and open the doc by using the open doc feature within Kruzweil. Navigate to the document and open the doc.

Where can I download the KESI Virtual Printer for Win 7/Vista 64 bit and Win XP?

The link to the KESI Virtual Printer for Windows 7 64 bit and Vista 64 bit can be found here:

Win 7 64 bit KESI Virtual Printer Download

The link to the KESI Virtual Printer for Windows XP can be found here:

Win XP KESI Virtual Printer Download

1.13. Error: 1303 "The installer has insufficient privileges..." during install (Win)

Last Updated: April 2010

Applies to Versions: Kurzweil 3000 Web License (Win) v11; Kurzweil 3000 (Win) Standalone & Network v11 

Note: This issue is only verified to occur when installing Kurzweil 3000 v11 on Windows XP computers; however, it's possible that it may occur using other versions of Kurzweil 3000 on Windows XP.

Issue Summary:

During the install of Kurzweil 3000 v11 on a Windows XP computer, the user may receive the following error: "Error 1303, The installer has insufficient privileges to access this directory: C:\Documents and Settings\All Users\Documents\KESI. The installation cannot continue. Log on as an administrator or contact your system administrator".

Troubleshooting Steps:

Windows XP Professional

1. Verify you are logged in as an Administrator user in Windows.

2. Open the the folder C:\Documents and Settings\All Users

3. Inside the All Users folder, right-click the Shared Documents folder and select Properties from the context menu. This will open a Shared Documents Properties window.

4. In the Shared Documents Properties window, go to the Sharing tab.

5. Verify the check box for "Share this folder" is checked and the Share name is "Documents" (without the quotes).

6. If a check box exists for "Allow Network Users to change files", check it as well.

7. Apply the changes and press OK to exit.

8. Attempt to install Kurzweil 3000 again.

Windows XP Home Edition

1. Verify you are logged in as an Administrator user in Windows.

2. Open the folder C:\Documents and Settings\All Users

3. Inside the All Users folder, select the Shared Documents folder.

4. With Shared Documents folder selected, click on the network Share Wizard in the file and folder tasks. Follow the prompts to share this folder over a network. After this completes, you should now see a "share hand" icon under the yellow folder indicating that the Share Wizard worked.

5. Right-click the Shared Documents folder and selet Properties from the context menu. This will open a Shared Documents Properties window.

6. In the Shared Documents Properties window, go to the Sharing tab.

7. You must change the Share name from "ShareDocs" to "Documents" (without the quotes).

8. Check both "Share this folder on the network" and "Allow network users to change my files" under the Network sharing and security section. Apply the changes and press OK to exit.

9. Attempt to install Kurzweil 3000 again.

1.14. Error: 1305 "Error Reading from file" During Installation (Win)

Last Updated: May 2011

Applies to Versions: Kurzweil 3000 (Win) Standalone & Network v10, v11

May apply to other versions 

Note: This issue has been verified to occur when installing Kurzweil 3000 v10 and v11 on Windows XP computers, Windows Vista computers, and Windows 7 Computers.

Issue Summary:

During the install of Kurzweil 3000 v10 or v11 on a PC, the user may receive the following error: "Error 1305, Error Reading from file. Verify that the file exists and that you can access it". The installation cannot continue. (Error Image below)

 

 

Troubleshooting Steps:

1. A 1305 error usually means that there is a communication issue between the Hard drive and the CD drive, or the CD media is dirty or bad.

2. Take the K3000 install CD out of the CD-ROM drive and clean it with a soft cloth.

3. Set Windows to see all hidden files and folders. Open "My Computer", Go to tools, folder options, View tab, buble check "show hidden files and folders, apply, ok.

4. Create a folder on your desktop called "copy of Kurzweil install"

5. Double click the "My Computer" icon

6. Right click your CD Rom Drive and click "Explore cd"

7. Copy all the contents of the CD to the new folder your created.

8. Run the setup.exe from within your folder on the desktop and run the install from there.

9. Attempt to install Kurzweil 3000 again.

If this solution does not work, you most likely have a bad/defective CD. Please contact our Customer Service department 800-547-6747 for a replacement CD.

1.15. Error: 2885 "failed to create the control" during install (Win)

Last Updated: July 2010

Applies to Versions: Kurzweil 3000 Web License (Win) v11; Kurzweil 3000 (Win) Standalone & Network v11

Issue Summary:

On attempting to run the setup.exe or Kurzweil 3000 v.11.msi to install Kurzweil 3000, a user receives the following error:

"The system administrator has set policies to prevent this installation"

This error may lead into another error:

"2885 failed to create the control on the dialog license agreement"

This has been verified to occur on Windows Vista.

Troubleshooting Steps:

1. Verify you are logged in as an administrator user in windows.

2. Take the K3000 install CD out of the CD-ROM drive and clean it with a soft cloth.

3. Set Windows to see all hidden files and folders. Open "My Computer", Go to tools, folder options, View tab, buble check "show hidden files and folders", apply, ok.

4. Verify the latest version of Microsoft .NET Framework is installed -- that would be Microsoft .NET Framework 3.5 SP 1. You can see if .NET is installed via Start -> Control Panel -> Program Features -> and looking at the alphabetized list of installed programs and features there.

5. Turn off UAC This can be done via Control Panel -> User Accounts -> Turn User Account Control On or Off... This will require a restart of the computer.

6. Insert the K3000 install CD back into the CD-ROM.

7. Create a folder on your desktop called "copy of Kurzweil install"

8. Double click the "My Computer" icon

9. Right click your CD Rom Drive and click "Explore cd"

10. Copy all the contents of the CD to the new folder your created.

11. Run the setup.exe from within your folder on the desktop and run the install from there.

If this solution does not work, you most likely have a bad/defective CD. Please contact our Customer Service department 800-547-6747 for a replacement CD.

1.16. Error: "Error loading requested item" when opening a PDF file (Win)

Last Updated: April 2010

Applies to Versions: Kurzweil 3000 Web License (Win) v11.00 - v11.04, fixed in v11.05; Kurzweil 3000 (Win) Standalone & Network v11.00 - v11.04, fixed in v11.05

Issue Summary:

A user may receive an "Error loading requested item" when attempting to open a PDF file with a Professional Black & White version of Kurzweil 3000 v11 that is not up to date.

This problem has been verified to occur on Windows Vista and Windows 7 computers.

Troubleshooting Steps:

Download and install the Kurzweil 3000 v11.05 patch. Installing the patch will fix the problem.

Note: It may be advisable to right-click -> Run as Administrator the patch .exe installer to avoid possible permission issues with UAC on Vista and Windows 7.

You can also use Kurzweil's built-in updater to automatically download and install the patch. Read this guide for more details.

1.17. Error: ETI-Eloquence voices and foreign language dictionaries are missing (Win)

Last Updated: June 2011

Applies to Versions: VPORT; Kurzweil 3000 Web License (Win) v11, v12, v13; Kurzweil 3000 (Win) Standalone & Network v9, v10, 11, v12, v13

Note: This issue is verified to occur using recent versions of Kurzweil 3000. It may be possible to apply the below troubleshooting steps to legacy versions of Kurzweil 3000, such as v8 or below; however, success is not guaranteed or supported. If you are using an older version of Kurzweil 3000, it is always advised that you upgrade to the latest version. For details regarding an upgrade, please contact Kurzweil sales.

Issue Summary:

This issue is often first noticed as missing foreign language voices or dictionaries in Kurzweil 3000. The reason why foreign language dictionaries are missing is because they are dependent on foreign voices being available within Kurzweil. The reason why foreign language voices are missing is because they run off of the ETI-Eloquence speech engine, which is failing to load.

The ETI-Eloquence is a SAPI4 Text-To-Speech (TTS) engine that is automatically installed as a component during Kurzweil 3000's installation. If the ETI-Eloquence speech engine is not properly initializing on launch of Kurzweil 3000 or SAPI4 functionality is not installed on your operating system, you will encounter this issue.

Troubleshooting Steps:

Phase 1: Verify that the ETI-Eloquence speech engine is set as the primary SAPI4 speech engine in your SAPI4 registry.

This phase only applies to installed versions of Kurzweil 3000 -- not the Kurzweil 3000 USB product.

1. If you are using Windows Vista or Windows 7, turn off UAC. After troubleshooting is complete, feel free to turn UAC back on.

2. Download and install the latest Kurzweil 3000 patch.

3. Launch Kurzweil 3000 -- and check if the voices are still missing. Exit Kurzweil after checking your voices. If you find that the ETI-Eloquence voices are now showing and will play, consider the issue resolved and do not continue with the below steps.

4. Run C:\Program Files\Kurzweil Educational Systems\Diags\SAPIReg.exe. If you have a 64-bit version of Windows, the path is C:\Program Files (x86)\Kurzweil Educational Systems\Diags\SAPIReg.exe. This will open a SAPI Registry Manager window.

5. In the SAPI Registry Manager window, select a speech engine in the top field and click the Remove button to move it to the Deleted field at the bottom. Do this for all speech engines listed *except* ETI-Eloquence6-mfW. You want ETI-Eloquence6-mfW to be the only speech engine at the top. Once you're done, click Save and then Exit. View the attached picture "SAPIReg example.JPG" as an example of what it should look with two speech engines. If ETI-Eloquence6-mfW is already at the top and there are no other speech engines listed, click Exit.

6. Launch Kurzweil 3000 -- and check if the voices are still missing. Exit Kurzweil after checking your voices. If you find that the ETI-Eloquence voices are now showing and will play, consider the issue resolved and do not continue with the below steps.

Phase 2: Verify that SAPI4 functionality is installed in Windows.

1. Download and install the SAPI 4 control panel applet from Microsoft.

2. Restart your computer.

3. Launch Kurzweil 3000 -- and check if the voices are still missing. Your ETI-Eloquence voices should now show in Kurzweil 3000 and play as normal.

1.18. Error: Failure when attempting to create an MP3 audio file (Win)

Last Updated: Sept 2011

Applies to Versions: VPORT; Kurzweil 3000 Web License (Win) v11, v12, v13; Kurzweil 3000 (Win) Standalone & Network v9, v10, v11, v12, v13

Issue Summary:

When attempting to create an MP3 audio file through the File -> Audio Files -> Create Audio File option, the MP3 file will hang in the Pending Queue, be incomplete during playback, or not get created at all.

Troubleshooting Steps:

Verify you are running the latest patch for your version of Kurzweil 3000

1. Log in as the Administrator account on the machine

2. Launch Kurzweil 3000 (if you are using Windows Vista or Windows 7, launch Kurzweil 3000 using the Run As Administrator option in Windows)

3. Go to Help -> About Kurzweil 3000 and verify the version of Kurzweil 3000 that is currently installed

4. While connected to a working internet connection go to Online -> Updates to begin a search for any more recent updates

5. If any updates are found check the box next to the most recent version for you Kurzweil 3000 language and choose OK to begin the download

6. When the download completes a dialogue box will appear stating that the download finished and that you must close Kurzweil 3000. Choose OK on this dialogue box and then close Kurzweil 3000.

7. Upon exiting Kurzweil 3000 the patcher will run (if it does not run automatically, press the Setup button that appears on the screen)

8. Once the patcher is complete, launch Kurzweil 3000 again

9. Go to Help -> About Kurzweil 3000 and verify that the version of Kurzweil 3000 has been updated

Install the MP3 Encoder used by Kurzweil 3000 (lame_enc.dll)

1. Log in as the Administrator account on the machine

2. Ensure that Kurzweil 3000 and any other applications are closed

3. Delete the contents in the following folder (dependent on your operating system)

• On Windows XP:
  • C:\Documents and Settings\All Users\Application Data\KESI\Pending Audio
• On Windows Vista or Windows 7:
  • C:\ProgramData\KESI\Pending Audio

4. Download and save the file "lame_enc.dll" attached to this support ticket

5. Copy the downloaded file "lame_enc.dll" into all of the following directories:

• On 32-bit versions of Windows:
  • C:\Windows
  • C:\Windows\System
  • C:\Windows\System32
• On Windows Vista or Windows 7 64-bit:
  • C:\Windows
  • C:\Windows\System
  • C:\Windows\System32
  • C:\Windows\SysWOW64

6. Restart your computer

1.19. Error: Kurzweil 3000 Hangs at the splash screen on launch (Now Loading, Please Wait...) (Win)

Last Updated: May 2011

Applies to Versions: VPORT; Kurzweil 3000 Web License (Win) v11, v12, v13; Kurzweil 3000 (Win) Standalone & Network v9, v10, v11, v12, v13

Note: This issue is verified to occur using recent versions of Kurzweil 3000. These steps do not apply to older versions of Kurzweil 3000, as older versions use different speech engines. If you are using an older version of Kurzweil 3000, it is always advised that you upgrade to the latest version. For details regarding an upgrade, please contact Kurzweil sales.

Issue Summary:

When a user launches Kurzweil 3000, it hangs indefinitely at the splash screen. The splash screen is a window that reads "Now Loading Kurzweil 3000 Please Wait...". As such, the user is prevented from accessing the Kurzweil 3000 program.

The most common reason for this issue is that Kurzweil 3000 is failing to properly intialize one or more required speech engines on launch.

Troubleshooting Steps:

1. If you are using Windows Vista or Windows 7, turn off UAC. After troubleshooting is complete, feel free to turn UAC back on.

2. Download and install the latest Kurzweil 3000 patch.

3. Launch Kurzweil 3000 -- and wait to see if it hangs at the splash screen. If you load into the program, consider the issue resolved and do not continue with the below steps. If you're stuck at the splash screen, you will need to end the Kurzweil 3000.exe process in the Processes tab of your Windows Task Manager before proceeding.

4. Run C:\Program Files\Kurzweil Educational Systems\Diags\SAPIReg.exe. If you have a 64-bit version of Windows, the path is C:\Program Files (x86)\Kurzweil Educational Systems\Diags\SAPIReg.exe. This will open a SAPI Registry Manager window.

5. In the SAPI Registry Manager window, select a speech engine in the top field and click the Remove button to move it to the Deleted field at the bottom. Do this for all speech engines listed *except* ETI-Eloquence6-mfW. You want ETI-Eloquence6-mfW to be the only speech engine at the top. Once you're done, click Save and then Exit. View the attached picture "SAPIReg example.JPG" as an example of what it should look with 2 speech engines. If ETI-Eloquence6-mfW is already at the top and there are no other speech engines listed, click Exit.

6. Restart your computer.

7. Launch Kurzweil 3000 -- and wait to see if it hangs at the splash screen. If you load into the program, consider the issue resolved and do not continue with the below steps. If you're stuck at the splash screen, you will need to end the Kurzweil 3000.exe process in the Processes tab of your Windows Task Manager before proceeding. Note: Most users will find that their issue is resolved at this step.

8. Run C:\Program Files\Kurzweil Educational Systems\Diags\SAPI5Reg.exe. If you have a 64-bit version of Windows, the path is C:\Program Files (x86)\Kurzweil Educational Systems\Diags\SAPI5Reg.exe. This will open a SAPI 5 Registry window.

9. In the SAPI 5 Registry window, select a speech engine in the top field and click the Remove button to move it to the Deleted field at the bottom. Do this for all speech engines listed *except* VW Kate and VW Paul. Once you're done, click Save and then Exit. View the attached picture "SAPI5Reg example.JPG" as an example of what it should look like with 7 speech engines.

10. Restart your computer.

11. Launch Kurzweil 3000. It should load all the way into the program. If this does not occur, please contact technical support.

1.20. Error: Online Updates is greyed out (Win)

Last Updated: August 2010

Applies to Versions: Kurzweil 3000 Web License (Win) v11; Kurzweil 3000 (Win) Standalone & Network v11

May apply to other versions

Note: Possible Fix #3 should only be done by experienced Windows users. Making incorrect changes in the registry may harm you computer.

Issue Summary:

On the Kurzweil menu, Online -> Updates is greyed out. This may occur on Kurzweil 3000 version 11.

Troubleshooting Steps:

Possible Fix #1:

1. Close Kurzweil.

2. In the Windows Control Panel, open the Windows Firewall. In the General tab, make sure "Don't allow exceptions" is unchecked.

3. In the Windows Firewall window, click on the Exceptions tab. Click the "Add Program..." button. Choose Kurzweil 3000 from the list and click OK.

4. Click the "Add Port..." button. In the Name filed type: "Kurzweil 3000.exe". In the Port field type "1006". Make sure to mark TCP and click OK.

5. Click the "Add Port..." button. In the Name filed type: "Kurzweil 3000.exe". In the Port field type "80". Make sure to mark TCP and click OK.

6. Launch Kurzweil. See if the Update option on your menu is still greyed out.

Possible Fix #2:

1. Close Kurzweil.

2. In Windows, go to: C:\Documents and Settings\[WINDOWS USER NAME]\Application Data\KESI\Kurzweil 3000\

3. In the Kurzweil 3000 folder, delete the K3000Settings.k3s file.

4. Open up the [KURZWEIL USER NAME] folder in the Kurzweil 3000 folder.

3. In the [KURZWEIL USER NAME] folder, you should see two files: K3000Local Settings.k3s and K3000Settings.k3s. Delete those files.

4. Launch Kurzweil. See if the Update option on the menu still greyed out.

Possible Fix #3: **For experienced Windows Users only** Damage to the Registry could cause the computer to no longer function.

1. Close Kurzweil.

2. Click on the Start menu and click Run.

3. In the Run window type "regedit" (without the quotes) in the Open field.

4. This will bring up your Registry Editor window. **Be careful what you do in here as making incorrect changes in your registry may harm you computer.**

5. In the Registry Editor, go to: HKEY_LOCAL_MACHINE\SOFTWARE\Kesi\TestTaking\. On the right side you will see different reg keys listed. Look for the "OnlineEnabled" reg key.

6. Right-click the OnlineEnabled reg key and click Modify. In the Value Data field type "False" (without quotes). Click OK.

7. Launch Kurzweil. The entire Online menu should be greyed out, as if you disabled Online features in Feature Locks.

8. Close Kurzweil.

9. In the Registry Editor, go to: HKEY_LOCAL_MACHINE\SOFTWARE\Kesi\TestTaking\. On the right side you will see different reg keys listed. Look for the "OnlineEnabled" reg key.

10. Right-click the OnlineEnabled reg key and click Modify. In the Value Data field type "True" (without quotes). Click OK.

11. Launch Kurzweil. Your entire Online menu should be accessible again.

1.21. Error: Opened .kes files will appear blank but text can be read (Win)

Last Updated: April 2010

Applies to Versions: Kurzweil 3000 Web License (Win) v11.03, fixed in v11.05; Kurzweil 3000 (Win) Standalone & Network v11.03, fixed in 11.05

Issue Summary:

When opening any imaged or scanned .kes file, including Kurzweil Sample Documents (located in C:\Program Files\Kurzweil Educational Systems\Kurzweil 3000\Sample Documents), no image will appear within Kurzweil. However, the text of the document can be read as normal using Kurzweil's Read function.

This problem may occur when using Kurzweil 3000 v11.03 on a Windows Vista or Windows 7 computer.

Note: The most recent Kurzweil 3000 v11 install CD and free trial download install v11.03 by default. In other words, if you recently received a new Kurzweil 3000 v11 CD or just downloaded the trial, you may encounter this problem after installation on Vista or Windows 7 if you haven't yet applied the latest Kurzweil 300 patch.

Troubleshooting Steps:

Download and install the Kurzweil 3000 v11.05 patch. Installing the patch will fix the problem.

Note: It may be advisable to right-click -> Run as Administrator the patch .exe installer to avoid possible permission issues with UAC on Vista and Windows 7.

You can also use Kurzweil's built-in updater to automatically download and install the patch. Read this guide for more details.

1.22. Error: SMART software may cause Kurzweil to crash when closing (Win)

Last Updated: Aug 2011

Applies to Versions: VPORT; Kurzweil 3000 Web License (Win) v11, v12; Kurzweil 3000 (Win) Standalone & Network v11, v12

Note: This issue is only verified to occur using Kurzweil 3000 v11/v12 installed Windows 7 64-bit computers; however, it's possible that it may occur using other versions of Kurzweil 3000 or Windows.

Issue Summary:

If SMART device drivers or software are installed on a computer with Kurzweil 3000, when the user exits Kurzweil 3000, he or she may receive a Windows error message "the program has stopped working and needs to close". The impact to Kurzweil 3000 functionality should be minimal, as Kurzweil was in the process of being closed anyways.

It is verified in the Windows Event Viewer that installed SMART software on Windows 7 64-bit computers causes this error.

Troubleshooting Steps:

This issue is resolved in the SMART Notebook software release version 10.8. Updating your SMART software to that version or greater should resolve the issue.

1. Download and install the latest Kurzweil 3000 patch.
2. Download and install the latest SMART Notebook software release.

Notes:

• There may not be a problem if the SMART camera itself is attached and operational.

1.23. Error: Startup Failure 5 error on launch (Win)

Last Updated: April 2010

Applies to Versions: Kurzweil 3000 Web License (Win) v11.03, fixed in v11.05; Kurzweil 3000 (Win) Standalone & Network v11.03, fixed in v11.05

Issue Summary:

A user receives a Startup Failure 5 error when attempting to launch Kurzweil 3000. This prevents the user from accessing the software, as the Kurzweil 3000 application will automatically quit.

This problem may occur when using Kurzweil 3000 v11.03 on a Windows Vista or Windows 7 computer.

Note: The most recent Kurzweil 3000 v11 install CD and free trial download install v11.03 by default. In other words, if you recently received a new Kurzweil 3000 v11 CD or just downloaded the trial, you may encounter this problem after installation on Vista or Windows 7 if you haven't yet applied the latest Kurzweil 300 patch.

Troubleshooting Steps:

Download and install the Kurzweil 3000 v11.05 patch. Installing the patch will fix the problem.

Note: It may be advisable to right-click -> Run as Administrator the patch .exe installer to avoid possible permission issues with UAC on Vista and Windows 7.

1.24. Troubleshooting: older installs of K3000 v13 may be missing word lists

Last Updated: March 2013

Problem:

If you have an older version of Kurzweil 3000 v13 installed (e.g. v13.03) and log into the software, you may be missing word lists (.kwl files).  Doing this may also corrupt the word lists for that installation, preventing those word lists from automatically populating for future user profiles on that installation.

Logging into an older installation of the client may also corrupt the word lists tied to the settings of your Web Licensing firefly account, so if that account is used to log into an installation of the client that was conducted using newer media, you may still be missing word lists.

Installations from DVDs dated before Oct 2012 may be affected by this problem.

This issue will not occur if you install Kurzweil 3000 (K3000) from the latest build: www.kurzweiledu.com/installv13

Patching or updating your K3000 v13 installation to the latest version will mostly not resolve this issue.

Solution 1:

Backup any .kes files you want to keep.  You can also save these files to your Universal Library.

Uninstall the corrupt installation of K3000 through Add/Remove Programs and remove leftover files that may affect this issue.

Delete all leftover systems files installed by the previous installation that were not deleted from the uninstall.  These files can be found in:

C:\Program Files\Kurzweil Educational Systems

C:\Program Files (x86)\Kurzweil Educational Systems

Delete all leftover document files.  These files can be found in:

Windows XP: C:\Documents and Settings\<computer username>\My Documents\KESI\Kurzweil 3000

Windows 7: C:\Users\<computer username>\Documents\KESI\Kurzweil 3000\

Download and install the latest version of K3000 v13 from here: www.kurzweiledu.com/installv13

If this does not fix the problem, you may have to create a new firefly account and log into the Kurzweil 3000 software with that.

Solution 2:

Do not perform installations from the DVD media.  Instead, download the latest build for free from our website and install from that as noted above.

Solution 3:

Manually import the word lists files.  This can be done through the Setup Word Lists... function within Kurzweil 3000.

You can download a .zip package of these files from: ftp://ftp.kurzweiledu.com/pub/Tech/Utilities/Kurzweil_3000/Win/Word_Lists/K3000%20v13%20word%20lists.zip

Alternatively, you can copy these word list files (.kwl) into the appropriate folder on your computer manually:

Windows XP: C:\Documents and Settings\<computer username>\My Documents\KESI\Kurzweil 3000\<K3000 username>\

Windows 7: C:\Users\<computer username>\Documents\KESI\Kurzweil 3000\<K3000 username>\

1.25. Kurzweil 3000: Windows 8 and Macintosh OS 10.8 Support

Below is a complete listing of Kurzweil 3000 software products currently compatible with Windows 8 or Macintosh OS 10.8 (Mountain Lion).
 
Note:   Versions noted below are only supported when running the latest patch of that version.  You can find information on updating your Kurzweil 3000 here:  Updating/Patching Kurzweil 3000
 
Windows 8 Supporting Versions
 
You can review the System Requirements here: Kurzweil 3000 v13; Kurzweil 3000 v12
 
Kurzweil 3000 v13 Standalone
Kurzweil 3000 v13 Network
Kurzweil 3000 v13 Web License
Kurzweil 3000 v12 Standalone
Kurzweil 3000 v12 Network
Kurzweil 3000 v12 Web License
 
Note:  The Kurzweil 3000 USB product is not currently supported on Windows 8.
 
Macintosh OS 10.8 Mountain Lion Supporting Versions
 
You can review the System Requirements here:  Kurzweil 3000 v5; Kurzweil 3000 v4
 
Kurzweil 3000 v5 Standalone
Kurzweil 3000 v5 Web License
Kurzweil 3000 v4 Standalone
Kurzweil 3000 v4 Web License

1.26. K3000 hangs on launch if Ladibug scanner software is installed

Last Updated: April 2013

Applies to Kurzweil 3000 v13.  May apply to other versions of Kurzweil 3000 or 1000.

Issue: 

If on Windows 7 x86 SP1 and the Ladibug document scanner software is installed, Kurzweil may hang on launch when loading the Kurzweil splash screen ("Now loading, please wait...").

Solution:

1. Find the Ladibug software in your Windows 7's Control Panel Programs and Features list.

2. Select the Ladibug software and uninstall it, then reboot the computer.

3. If the issue is related to the Ladibug device or software, Kurzweil should launch properly.

Notes:

The Ladibug is a document camera and is not officially supported for use with Kurzweil 3000. However, this issue is logged by our development team for investigation.

2.1. General Information: Folders with Limited User Accounts require "Write" access to in order to run Kurzweil 3000 Network (Win)

Last Updated: November 2012

Applies to Versions: VPORT; Kurzweil 3000 Web License (Win) v11 v12, v13; Kurzweil 3000 (Win) Network v9 v10, v11, v12, v13

Note: Most institutional environments require the client computers to have limited user account permissions in order to maintain the security infrastructure of the network. Kurzweil requires 'Write" permissions on specific folders in order for the program to run properly.

Provide "Write" permissions to the following directories/regkeys:

Windows XP:

• C:\Program Files\Kurzweil Educational Systems
• C:\Documents and Settings\All Users\Application Data\KESI
• C:\Documents and Settings\All Users\Shared Documents\KESI
• C:\Documents and Settings\<Username>\My Documents\KESI
• HKLM/SOFTWARE/KESI

Windows Vista/7 (64-bit):

• C:\Program Files (x86)\Kurzweil Educational Systems
• C:\ProgramData\KESI
• C:\Users\<Username>\AppData\Roaming\KESI
• C:\Users\<Username>\My Documents\KESI
• C:\Users\Public\Public Documents\KESI
• HKLM/Software/Wow6432Node/KESI

Note: These permissions do not apply to the Kurzweil 3000 Network License-to-Go or Remote License-to-Go configuration. For these configurations the user must be a local administrator on the machine.

2.2. General Information: Do I have to install the Kurzweil 3000 Network Administrator/Engine on a Server? (Win/Mac)

Last Updated: August 2010

Applies to Versions: Kurzweil 3000 (Win) Network v8, v9, v10, v11, v12, v13; Kurzweil 3000 (Mac) Network v3, v4

If the administrator does not have access to a server, is there a way to install the Kruzweil 3000 Network Engine/Administrator on a client machine?

The K3000 Network Administrator and Engine does NOT need to be installed on an actual server computer. The Network Engine/Administrator will run on a regular workstation, as long as that workstation is turned on and has a static IP address.

To clarify:

The Kurzweil 3000 Network Engine (Mac or Windows): Can be installed on a simple workstation computer.

However:

• The client machine needs a static IP address
• The client machine needs to be always on during use
• If the client machine is Windows, it will need to be turned on most of the time to properly track licenses to go
• A local firewall may need to be unblocked for TCP port 1006 (Windows), and TCP port 5001 (Mac) -- although most installations won't need to worry about this.

2.3. General Information: How to change the IP address for Kurzweil 3000 Network Clients (Win)

Last Updated: April 2013

Applies to Versions: Kurzweil 3000 (Win) Network v10, v11, v12, v13

Note: If your new server is a Virtual Server, the install process is will most likely have to be done in a special way because the virtual machine is not tied to a real USB Port. Please view the Installation Information for a virtual server page: http://support.cambiumtech.com/index.php?pg=kb.page&id=1564

Note: If you would like to preserve the "Users" folders from your previous Kurzweil server which kept user settings etc. Please view the How to locate the Kurzweil Network "Users" Data Folders on the server page: http://support.cambiumtech.com/index.php?pg=kb.page&id=1563

Issue Summary:

User would like to move the Kurzweil 3000 Network Engine & Administrator to a new server. What is the easiest way to move the Network Engine & Administrator and change the IP addresses of all the Client Machines?

Steps to moving to a new server:

1. Login to the Kurzweil server with an administrator account

2. Insert your keydisk into an available USB port on the Kurzweil server

3. Launch the Kurzweil Network Administrator program

4. Navigate to: Licenses > License Management > Read Key

5. Uninstall the licenses back to Keydisk from the old server

6. Uninstall the administrator & Network Engine from the old server using Add/Remove programs

7. On your new Kurzweil server install Administrator & Network Engine from the Kurzweil Network CD

8. Install the license keys from the keydisk to new server by removing the keydisk from your old server and plugging it into an available USB port on the new server

9. Launch the Network Administrator on the new server and Navigate to: Licenses -> License Management -> Read Key and install your licenses to the Network Engine

10. If the new Kurzweil server IP address is the same, you are finished.

11. If new server IP address is different, follow one of these procedures to point the clients to the new server below:

12. If you feel comfortable editing the registry, do the following:

1. On one of the client machines open up regedit, by clicking Start > Run > type "regedit" (without the quotes)
2. Go to HKEY_LOCAL_MACHINE\SOFTWARE\KESI\KURZWEIL 3000\INSTALLED
3. Change the "ServerName" key to the correct IP Address
4. Export the changed key
5. Test importing the changed key on another client machine
6. Create an Active Directory script that dishes out the exported .reg key and run it to modify all of the client machines

If you do not feel comfortable editing the registry, do the following:

1. Insert the network install CD in the drive of each of the workstations. Browse to k3000client > utilities > NetworkBrowser > Enter your new IP address > OK.

2.4. General Information: How to import a list of students from a .txt file using the Kurzweil 3000 Network Administrator? (Win)

Last Updated: August 2010

Applies to Versions: Kurzweil 3000 (Win) Network v10, v11, v12, v13

Issue Summary:

We have a large Kurzweil user-base implementation. Is there a way to create a .txt file of user-names and import it into Kurzweil?

Technical Steps:

For Kurzweil 3000 Network:

1. Launch the K3000 Network Administrator

2. In the Administrator window, click Users -> Add New... (or Manage Users... for v11, v12, & v13)

3. In the Add New User (or Manage Users for v11 & v12) window, click File... and browse to a .txt file list of the student list you want to import.

The text file needs to be in a simple format of (alpha characters only):

studentname
studentname
studentname

There are no commas or any other special characters needed.

2.5. General Information: How to locate the Kurzweil 3000 Network "Users" Data Folders on the server (Win)

Last Updated: June 2011

Applies to Versions: Kurzweil 3000 (Win) Network v10, v11, v12, v13 

Note: This situation occurs when moving Kurzweil from one server to another and the administrator would like to preserve the Users Data Folders for the migration.

Issue Summary:

I changed the server for my Kurzweil program. Is there a Users folder that I can import, or get to that has all my clients old information on it that I can add to my new server?

Solution:

In order to locate the Kurzweil user folders on your server, Navigate to this location: C:\Documents and Settings\All Users\Application Data\KESI\Kurzweil 3000 Server\Users

You can then make a copy of the "Users" folders in this location and migrate this data to the same location on your new Kurzweil server.

2.6. Guide: Installing the K3000 Network Engine on a Virtual Server (Win)

Last Updated: July 2012

Applies to Versions: Kurzweil 3000 (Win) Network v10, v11, v12, v13

Notes:

The Kurzweil 3000 Network Engine (i.e. licensing server) is not officially supported to run on a virtual server.

There have been reports of customer's license files being corrupted when their Kurzweil 3000 Network Engine (Kurzweil licensing server) is hosted on a virtual server machine.  However, we have not been able to internally reproduce this issue.

To avoid license corruption, make sure your virtual server is turned on at least 95% of the time and its real host has a backup power supply.  Your virtual server will also need a static IP address.

Issue Summary:

An administrator is trying to install the licenses from the Kurzweil USB license keydisk to a Kurzweil Network Engine hosted on a virtual server.  This virtual server has no direct access to a USB port.

Troubleshooting Steps:

1. Close out of the Kurzweil 3000 Network Administrator app running on the virtual server.

2. Install the Kurzweil 3000 Remote Administrator app (from the installation DVD) on a different, real computer with a USB port.

3. After installation, go through in-software registration chute to activate the new Remote Administrator app.

4. Place the USB keydisk into the real computer.

5. In the new Remote Administrator (which is essentially a second Kurzweil 3000 Network Administrator app), click Tools > Options.  In the Options window, enter the IP address of the virtual server.  This will point the active Kurzweil 3000 Network Administrator app to the Kurzweil 3000 Network Engine (i.e. licensing server) hosted on the virtual machine, and let you administrate it.

6. Restart the Kurzweil 3000 Network Administrator.  In the Licenses menu, click on License Management... and follow the prompts to install licenses from the keydisk to the Network Engine.

2.7. General Information: What is the difference between "License-to-Go" and "Remote License-to-Go"? (Win)

Last Updated: June 2011

Applies to Versions: Kurzweil 3000 (Win) Network v10, v11, v12, v13

Issue Summary:

What is the difference between "License-to-Go" and "Remote License-to-Go"?

Technical Information:

License-to-Go:

License-to-Go's are granted to a computer that is temporarily connected to the network. For example, an administrator installs a regular Kurzweil 3000 Professional Color client on a laptop. From the Kurzweil 3000 Network Administrator program, the administrator chooses the particular student from active user list, and selects "Grant License-to-Go." The administrator then selects the amount of time the license will be checked out for. There will be one less available Professional Color license available on the server once the license is "checked out.

Issuing a License-to-Go would be similar to checking out a library book (a license) by going into library and speaking with a librarian. The book will be gone for as long as it was checked out, or until it's returned.

Remote License-to-Go:

The Kurzweil 3000 Network version will come with a Remote Client install CD. This client is different from the regular Kurzweil 3000 client. The client does not have to be connected to the network, ever, to run. When you run a remote client for the first time it will give you a system code. The Admin then takes this system code and then generates a Remote License-to-Go Code by entering the System Code into the Network Administrator program. This Remote License-to-Go can be granted for a specified amount of time. The Administrator or client user, will then enter this remote code into the remote client window.

Using the above library book analogy, Issuing a Remote License-to-Go is like checking out a library book over the phone instead in-person, by giving a number and getting a number back. You will receive access to the book (license) as soon as it's checked out.

Additional Remote Client/Remote License-to-Go Information:

The Remote Client is used to generate a system code for a generated Remote License-To-Go code. To create a Remote License-to-Go code there are a few requirements:

1. You will need the clients System Code (When attempting to start the remote client they will get an overlay with a System Code).

2. You will need the clients system Time Zone, and Regional Settings (should be set to United States).

3. On the Network Administrator system, set the Time Zone to the same as the Client Machine.

4. Open the Kurzweil Network Administrator and go to Licenses > Generate Remote License-to-Go.

5. Enter the Clients System Code in the appropriate field and set the appropriate lease time. A code will be generated.

6. Enter the generated code into the clients window

2.8. Guide: How to run a report using the Kurzweil 3000 Network Administrator (Win)

Last Updated: August 2010

Applies to Versions: Kurzweil 3000 (Win) Network v10, v11, v12, v13

Steps for Running a Report using the Kurzweil 3000 Network Administrator

1. Physically (not remote) Log into the server as an administrator with the network engine on it. Do not use the Remote Administrator, or any other Remote software to log in to your Kurzweil server.

2. Launch the Kurzweil 3000 Network Administrator

3. Go to the Tools tab and down to Options...

4. Verify that the Network Engine Address is 127.0.0.1 (loop-back address)

5. Go to the Tools tab and lock the Network Engine

6. Disconnect any user in the users window

7. Go to the Reports tab and down to "Update Database"

8. Go to the Reports tab and "Run Report"

Troubleshooting Tips if the Report will not run

• Navigate to Tools -> Options..., and make sure Log User Statistics is check marked
• Log into the network engine machine as the administrator
• Do not use the remote administrator to run the report
• Make sure all users have write permissions to the users folder, located here: C:\Documents and Settings\All Users\Application Data\KESI\Kurzweil 3000 Server\Users

2.9. Error: 102 (the license-to-go could not be validated, perhaps because you are a limited user) (Win)

Last Updated: November 2012

Applies to Versions: Kurzweil 3000 (Win) Network v10, v11, v12, v13

Issue Summary:

Using the Kurzweil 3000 Network Administrator to issue a License-to-Go to a limited user account will result in a 102 Error (the license-to-go could not be validated, perhaps because you are a limited user).

Troubleshooting Steps:

The Kurzweil 3000 Network License-to-Go and Remote License-to-Go both require that the client be used by an account with local administrator access.  If you receive the above error, you'll need to ensure that the account has local administrator access to the machine.

If the account has local administrator access and is running on Windows Vista or Windows 7, the issue may be related to User Account Control.  On the client machine navigate to this location: C:\Program Files\Kurzweil Educational Systems\Kurzweil 3000. Right click on the kurzweil 3000.exe and "run as administrator". After the Kurzweil client launches, try to issue a License-to-Go to this client and it should take.

Note:  Our development team is aware that customers would like to be able to use the License-to-Go and Remote License-to-Go features with limited user accounts.  This is currently an issue under investigation.

2.10. Error: Uninstallation Cancelled, "Fatal Error" during uninstall of K3000 NetworkServer Engine (Win)

Last Updated: August 2010

Applies to Versions: Kurzweil 3000 (Win) Network v10, v11, v12, v13

Issue Summary:

When trying to uninstall the Kurzweil 3000 Network Engine using add/remove programs in the control panel an error occurs, "Uninstallation Cancelled, Fatal Error during uninstall". If the network Engine cannot be removed, a newer version cannot be installed.

Troubleshooting Steps:

1. End the Kurzweil 3000 Network Engine service. Click Start -> Run command: -> (type in the run box "services.msc" without the quotes -> find the Kurzweil 3000 Server service -> Right click on the service -> Stop

2. Delete the KESI volume from the registry. Click Start -> Run command: (type in the run box "regedit" (without the quotes) -> Navigate to HKEY_LOCAL MACHINE -> SOFTWARE -> KESI -> delete the KESI volume / folder here.

3. Now Do an uninstall of the Kurzweil 3000 Network Engine using Add/Remove programs in the control panel.

4. Restart the computer

5. Navigate to C:\Documents and Settings\All Users\Application Data\ -> delete the KESI folder here

6. Go to C:\Program Files\ -> delete the Kurzweil Educational Systems folder here

7. Install your new Network Engine from the CD

3.1. General Information: Please read if you purchased firefly User Packs

Last Updated: September 2012

Applies to Versions: Kurzweil 3000 Web License (Win) v13; Kurzweil 3000 Web License (Mac) v5; firefly

Information:

Early adopters of Kurzweil 3000 Web License (Win) v13 and (Mac) v5 with firefly may have purchased a User Pack implementation.  The top level coordinator account wthin firefly of a User Pack implementation does not have administrative access to user accounts underneath it.  Additionally, the user pools and licenses within each User Pack have to be managed separately.

For example, if you purchased two 30-User Packs, you may have received 3 different emails containing usernames and passwords for firefly -- one for the top level coordinator account and one for each sub-coordinator account of each User Pack.

We have since discontinued User Pack implementations.  If you have an implementation that consists of User Packs and would like to "merge" your User Packs so all licenses and users can be managed under a single top level coordinator account, please submit a request to technical support.

3.2. Guide: firefly user access flowchart and how to plan your user tree

Last Updated: September 2012

Applies to Versions: Kurzweil 3000 Web License (Win) v13; Kurzweil 3000 Web License (Mac) v5; firefly

Information:

Kurzweil 3000 Web License (Win) v13 and (Mac) v5 use firefly as a user and cloud (Universal Library) management tool.  As the top level coordinator on a firefly account, you can set up teacher accounts and allocate those teacher accounts licenses.  Those teacher accounts can then be used to create student accounts underneath them, permitting the teacher accounts have enough allocated licenses.  Each user account created within firefly takes up a license.

When structuring a user tree (i.e. teachers and students underneath those teachers), keep the following in mind:

- The top level coordinator account can only administrate the level of users directly beneath it and a teacher account can only administrate the level of users directly beneath it.  For example, if you had a top level coordinator account with a teacher set up underneath and students account set up underneath that teacher account, then the top level coordinator could not see or administrate those student accounts.

- A student account can only exist under a single teacher account at once.  If a student has multiple teachers that use Kurzweil 3000 or firefly, then it's suggested that your staff share a single administrative teacher account instead of creating a duplicate account for the student underneath another teacher account.

- A single student with multiple accounts will have multiple usernames and passwords and separate locations in the cloud to save files to; as such, it's important to avoid this type of setup.  It's important to structure your user tree in a way that a student only has a single account.

- Licensing is based off the amount of active user accounts created within firefly.  Per the license agreement, each student that uses the system should have his or her own account, but it is recommended for staff (teachers, coaches, aids, etc.) to share accounts.  Licensing is not based on concurrent usage.

Please view the attached document that illustrates user access levels and how to plan your user tree to best fit your implementation's needs.

Notes:

firefly is an evolving system.  User access levels, vertical visibility, administrative access, and how student accounts function is subject to change.  Our development team is looking to improve the system based on your feedback.

3.3. General Information: Web License Proxy Exceptions & Connection Details (Win/Mac)

Last Updated: November 2012

Applies to Versions: VPORT; Kurzweil 3000 Web License (Win) v11, v12, v13; Kurzweil 3000 Web License (Mac) v4, v5; firefly

Quick Links:

General connection information

What if my network is implementing a proxy server?

Guide to updating / patching Kurzweil 3000

Windows Versions:

Kurzweil 3000 V11 Web License

Kurzweil 3000 V12 Web License

Kurzweil 3000 V13 Web License / firefly

Macintosh Versions:

Kurzweil 3000 V4 Web License

Kurzweil 3000 V5 Web License / firefly

General Information: 

Is internet access required for the Kurzweil 3000 Web License client / firefly?

In order to login to the Kurzweil 3000 Web License client or the firefly website you must have internet access to connect; an active connection for the product(s) to continue to function is required. The connection is encrypted and maintains itself automatically.

What happens if Internet access is lost?

1. All options available in the software except the menu option "Save" and "Exit" will become unavailable within the Kurzweil 3000 menus. Toolbars also become unavailable, except for being able to save.

2. A message window pops up notifying the user of the disconnection and to save their work. If you are not getting a message please make sure your version is up to date.

Is there a redundant access check, after the first connection failure?

No, there is not. If the first access check fails, the information above this entry would apply. You must keep an active Internet connection while using the Kurzweil 3000 Web License or firefly product in order for it to continue to function properly after logging in.

What if my network is implementing a proxy server?

The software library Kurzweil 3000 software uses to detect Internet connectivity is not proxy aware. Kurzweil 3000's web licensing authentication will not function through a proxy server, resulting users not being able to log in to the software. The solution is to make a handling exception in the proxy server's settings, so the proxy does not handle any traffic to/from our service addresses, forcing such traffic over a direct Internet connection.

This page has instructions detailing how to add exceptions to proxy settings:

Adding Proxy Exceptions

It's also important to note that your web browser proxy settings for Internet Explorer (Win) and Safari (Mac) on the client need to have proper web access for Kurzweil 3000 Web License client to function.

Microsoft ISA

Microsoft ISA is one of the more common proxy server solutions.

Creating Handling Exceptions:

ISA 2006 Internal Properties: Screenshot Example

Walkthroughs:

Part One

Part Two

In the Firewall Client tab, make sure that Use automatic configuration script is enabled.

Note: the Internal Properties GUI of 2004 and 2006 should be similar (if not the same).

Additional information on settings in this MSDN article.

Disabling Web Caching:

This site has some instructions on how to create a caching rule for the server: Caching Rules

In Figure 7, you need to add the applicable sites listed below in this article based on the version of Kurzweil 3000 you are using.

In Figure 9, choose the option Never, no content will ever be cached.

Please continue reading for specific connection addresses you would need to make an exception for.

What Web service addresses is Kurzweil 3000 Web License / firefly attempting to access for a valid connection to the product?

Kurzweil 3000 v11 Web License (Win)

If you are experiencing connection problems, yet have Internet access it may be advisable to share the information below with your IT Network Administrator at your location:

Addresses:

https://cltvar.kurzweiledu.com/client/service1.asmx

https://cltvar.kurzweiledu.com/siteadmin/siteadmin.asmx

TCP port: 443 (HTTPS)

You may resolve the current IP address of the above URLs by executing a command-line ping for cltvar.kurzweiledu.com

Note: firefly,Kurzweil 3000 Web License v12, v13 (Win) and Kurzweil 3000 Web License (Mac) v4 have different connection addresses; above connection information does not apply to these versions. Please view the section quick link for those versions at the top of this article.

Connectivity is required in order to access or manage your licenses via logging into the applications. The Web based Universal Library is not available for this version.

Kurzweil 3000 Web License v12 (Win), Kurzweil 3000 Web License (Mac) V4

If you are experiencing connection problems, yet have Internet access it may be advisable to share the information below with your IT Network Administrator at your location:

Addresses:

kws.cambiumlearning.com

ul.cambiumtech.com

TCP port: 80 (HTTP)

You may resolve the current IP addresses by executing a command-line ping for kws.cambiumlearning.com or ul.cambiumtech.com

Note: firefly,Kurzweil 3000 v11, v13 (Win) and v5 (Mac) Web License editions have different connection addresses, above connection information does not apply to these versions, please view the section linked for those versions at the top of this article.

Connectivity is required in order to access your licenses, users, *Web Universal Library, and the Kurzweil 3000 installable client for these versions.

*Note: The Mac version of Kurzweil 3000 Web License v4 does not have Web Universal Library access; however Kurzweil 3000 v5 Mac Web License has this feature.

Kurzweil 3000 Web License (Win) v13, Kurzweil 3000 Web License (Mac) v5, firefly

If you are experiencing connection problems, yet have Internet access it may be advisable to share the information below with your IT Network Administrator at your location:

Addresses:

http://firefly.kurzweiledu.com

http://firefly.kurzweiledu.com/fireflyback/fireflyservice

http://firefly.kurzweiledu.com/fireflyback/ul2service

http://firefly.kurzweiledu.com/fireflyweb/ul2

http://fireflybykurzweil.com

TCP port: 80 (HTTP)

You may resolve the current IP address by executing a command-line ping for firefly.kurzweiledu.com

Note: Kurzweil 3000 v11, v12 (Win) and v4 (Mac) Web License editions have different connection addresses; above connection information does not apply to these versions, please view the quick links for those versions at the top of this article.

Proper connectivity is required in order to access or manage: firefly, licenses, users, Web Universal Library, and the Kurzweil 3000 installable client for these versions.

3.4. General Information: How to print colored reports in VPORT (Win/Mac)

Last updated: June 2012

Applies to Versions: VPORT; Kurzweil 3000 Web License (Win) v12; Kurzweil 3000 Web License (Mac) v4.5

Issue Summary:

Reports, such as Usage, do not print with colors or as they appear on the web page. The printouts may contain faint black-and-white lines outlining the colored bars, etc.

Resolution:

In order to achieve optimal results when printing reports in VPORT you will need to go to the Page Setup window and enable Print Background Colors and Images.

Internet Explorer 9

1. Click the Print button/icon at the top-right on the web page.

2. This will open a new tab in IE and also open a Print window. Click the X button to exit out of the Print window so you're only viewing the new tab in IE.

3. In the top-right of IE, click the Gear icon > Print preview... This will open a Print Preview window.

4. In the Print Preview window, click the Gear button/icon in the menu bar. This will open a Page Setup window.

5. In the Page Setup window, check the box for Print Background Colors and Images > click OK

6. Click the Print button.

Chrome

Chrome is not a supported web browser for VPORT.

Mozilla Firefox 7 (Windows)

1. At the top-left, click the Firefox menu > Print... > Print Preview. This will open a Print Preview window.

2. In the Print Preview window, click the Page Setup... button. This will open a Page Setup window.

3. In the Page Setup window, check the box for Print Background (colors & images) > click OK

4. Click the Print... button.

Safari 5

1. From the Safari menu, click File > Print... (Command + P) This will open a Print Preview window.

2. In the Print Preview window, click the Show Details button. In the detailed options, check the box for Print backgrounds.

3. Click the Print button.

3.5. Guide: Creating Classes in VPORT (Win/Mac)

Last Updated: November 2011

Applies to Versions: VPORT; Kurzweil 3000 Web License (Win) v12; Kurzweil 3000 Web License (Mac) v4.5

Why do I want to create a class for a teacher account in VPORT?

It's important for a teacher to have a class, due to students being required to be in a class in order to login to the Kurzweil 3000 Version 12 Web License Edition client.

Having students in classes also is beneficial to the usage reports available. In addition, teachers that have classes can make use of the assignments system in the Kurzweil Web License software.

Once again, it is required to have at least one teacher and one class in order for students to be added to the system.

What if I don't want to create a class for all my teacher accounts?

If you do not wish to create individual classes for all your teachers, you may instead create one generic teacher account and have multiple teachers use the same account, sharing the students/classes that teacher is assigned to. The main drawbacks are: The student roster will be shared, teachers will not each have a personal web folder for file storage; instead it will be shared. Another possible difficulty would be that it may be harder to manage the students in this large class implementation, if it is not segregated into multiple classes. *There may be a further future impact(s) if new reporting features are implemented.

A generic account is simply a "Shared" account you create with a username and password that is meant for multiple users, an example username would be something like "K3000teacher", or "K3000teacher01". Every user created in VPORT is a "Multi-login" user, meaning that as long as there are available licenses, the same account may login to VPORT or Kurzweil 3000 multiple times.

Adding Classes to Teacher accounts in VPORT

Coordinator user account steps:

1. Using the drop-down in the top right select the school in question.

2. Click the "My School" tab on this page, select "Add" next to the "Add Teachers and Classes" option.

3. Locate the teacher in the list, and click the "Add Class" button on the right side of the page for that teacher.

4. Click "Save Changes" on the top or bottom of this page.

Principal, Campus, and Campus Coach user account steps:

1. Click the "My School" tab on this page, select "Add" next to the "Add Teachers and Classes" option.

2. Locate the teacher in the list, and click the "Add Class" button on the right side of the page for the teacher.

3. Click "Save Changes" on the top or bottom of this page.

3.6. Guide: Creating Student Accounts in VPORT (Win/Mac)

Last Updated: December 2011

Applies to Versions: VPORT; Kurzweil 3000 Web License (Win) v12; Kurzweil 3000 Web License (Mac) v4.5

How do I add a student to VPORT?

To add a student, you must first login to VPORT. There are two options available for adding students; those being: Adding students to VPORT manually or importing students from the supplied template. All user types besides student accounts may add student users to VPORT. Continue reading for more details on this process.

What if I don't want to create an account for all my students?

If you do not wish to create individual accounts for all your students, you may instead create one generic account and have multiple students use the same account. This type of account can also be called a "Guest Account". The main drawback to this is that you will not have accurate usage reports at the individual level.

A generic account is simply a "fake" account you create with a username and password that is meant for multiple users, an example username would be something like "K3000testuser", or "K3000student01". Every user created in VPORT is a "Multi-login" user, meaning that as long as there are available licenses, the same account may login multiple times.

Adding students to VPORT manually:

If you only have a few students to add to the system, this is often the best method.

*Note: To add students with this method there must first be a class in place attached to a teacher account, classes are added by a school or district VPORT user. If you do not yet have a class in the system, please refer to article 6.3. Guide to creating classes in VPORT for assistance in creating classes.

You must fill out all required fields when adding students, these being:

Last Name

First Name

ID: The ID is a number you assign to the student, this is normally a student ID number but it does not have to be. Every student requires their own unique ID.

With above required fields in mind, once logged in with your VPORT account, please follow the steps below to add a student account.

How to add students manually with Coordinator, Principal, Campus, and Campus Coach VPORT user accounts:

1. In the top right hand corner, navigate via the drop-down for "School" to verify the school you are interested in adding a student to.

2. Click the drop-down for "Class" and select the class you are interested in for the school in question. *If the "Class" drop-down is not selectable, displaying as "All" and appearing to be grayed out : Please refer to article 6.3. Guide to creating classes in VPORT for further assistance.

3. Click the "Add Students" button. This should be located on the "My Class > Roster" page, you should be on this page now, following above steps.

4. Type the student's last name, first name, and ID.

5. Click on "Save Changes" when done.

6. The usernames and passwords for students that have been created will appear on the "My Class" > "Roster" sub-menu for the school and class selected. If it does not update immediately, please refresh the page.

How to add students manually with Teacher VPORT user accounts:

1. Navigate to the "My Class" tab.

2. Click the "Add New Students" button.

3. Type the student's last name, first name, and ID.

4. Click on "Save Changes" when done.

5. The usernames and passwords for students that have been created will appear on the "My Class" > "Roster" sub-menu. If it does not update immediately, please refresh the page.

Adding students to VPORT from a template, using the Web Import Tool:

This option allows you to upload a large list of students at one time, through a Microsoft Excel spreadsheet. Teacher,School, and District accounts may perform this action. A template is provided for you to be able to do this easily from within VPORT. Please see below for more details on this process.

How to add students with the Web import tool with Coordinator, Principal, Campus, and Campus Coach VPORT user accounts:

1. Navigate to the "Import Students" sub-menu from the "My District" or "My School" tab. You my also click "Import" from the landing page next to "Add Students".

2. Click "Download Template" on the desired import option, Microsoft Excel will open.

3. Input data into the required fields: "StudentID", "StudentLastName" and "StudentFirstName".

4. Navigate to "Save as" in Microsoft Excel, save the file to a known location.

5. Close or minimize Microsoft Excel.

6. In VPORT on the Import Students screen, click the browse button under "Upload your File".

7. Select the Microsoft Excel Spreadsheet you just saved.

8. VPORT will check your file for errors, and then display a summary screen. If the results are satisfactory click the "Proceed with Import" button to finish the process.

How to add students with the Web import tool with Teacher VPORT user accounts:

1. Navigate to the "Add Students" button from the "My Class" tab.

2. Click the "Import" button next to "Import Students".

3. Click "Download Template" on the desired import option, Microsoft Excel will open.

4. Input data into the required fields: "StudentID", "StudentLastName" and "StudentFirstName".

5. Navigate to "Save as" in Microsoft Excel, save the file to a known location.

6. Close or minimize Microsoft Excel.

7. In VPORT on the Import Students screen, click the browse button under "Upload your File".

8. Select the Microsoft Excel Spreadsheet you just saved.

9. VPORT will check your file for errors, and then display a summary screen. If the results are satisfactory click the "Proceed with Import" button to finish the process.

3.7. Guide: Creating Teacher Accounts in VPORT (Win/Mac)

Last Updated: August 2011

Applies to Versions: VPORT; Kurzweil 3000 Web License (Win) v12; Kurzweil 3000 Web License (Mac) v4.5

How do I add a teacher to VPORT?

To add a teacher, you must first login to VPORT with an account that has access to do so. If you do not have a VPORT account, please contact our customer service team at 800-547-6747 to verify if your organization has an account. The primary account for VPORT, called the coordinator, is setup by our Customer Service team after the Web License Activation form is completed.

What if I don't want to create a teacher account for all my teachers?

If you do not wish to create individual accounts for all your teachers, you may instead create one generic account and have multiple teachers use the same account, sharing the students/classes attached to that account. The main drawbacks are: The student roster will be shared, teachers will not each have a personal web folder for file storage; instead it will be shared. *There may be a further future impact(s) if new reporting features are implemented.

A generic account is simply a "fake" account you create with a username and password that is meant for multiple users, an example username would be something like "K3000testteacher", or "K3000teacher01". Every user created in VPORT is a "Multi-login" user, meaning that as long as there are available licenses, the same account may login multiple times.

Adding Teacher Accounts to VPORT

Coordinator user account steps:

1. Navigate to the "My District" tab.

2. Click the "Add" button on this page for the "Add School Users" option.

3. Click the button on the "School Users" page for "Add New Staff".

4. Type the teacher's last name, first name, email address, and school you would like them to be able to access. For Teachers, you will also need to select the Role "Teacher" in the drop-down menu for "Role". You may enter more than one teacher here at a time. Click on "Save Changes" when done.

5. The usernames and passwords for teachers that have been created will now appear on the "My District" > "School Users" sub-tab area. Click on the "Show Teachers" button to view teacher accounts for the district.

Principal, Campus, and Campus Coach user account steps:

1. Navigate to the "My School" tab.

2. Click the "Add" button on the "My School > Summary" page for the "Add Teachers and Classes" option.

3. Click the button on the "Add Teachers and Classes" page for "Add New Staff".

4. Type the teacher's last name, first name, and email address. You may enter more than one teacher here at a time. Click on "Save Changes" when done.

5. The usernames and passwords for the teachers that have been created will now appear on the "My School > Teachers and Classes" tab.

3.8. Guide: Setting up Kurzweil 3000 V11 Web Licensing (Win)

Last Updated: April 2010

Applies to Versions: Kurzweil 3000 Web License (Win) v11

Step 1: Receiving the product and an email with your admin login information

If your organization purchased the product from us, you should have received the following:

• A package with installation media and manuals.
• An email sent to a primary contact at your organization. The primary contact we sent the email to should have been noted on your purchase order to us. This email has a special site name, user name, and password that are used to log into the CLT Web Licensing Site Administrator program -- a small but important program you'll need to use to create and manage Web Licensing users before you can start using the Kurzweil software.

If you did not receive the install media or email with your admin login info, please contact customer service.

Step 2: Installing the CLT Web Licensing Site Admistrator program

1. Insert the Web License Administrator CD, then find and double-click the WebLicAdmin.exe file to run the installer. Follow the prompts to install the program.

2. If your computer does not have an updated version of .NET, this installer should detect this and attempt to install .NET.

Where do I install it?

The CLT Web Licensing Site Administrator program should be installed on any Windows computers of staff members that you want to give the ability to create and manage Web Licensing users. These computers will need to have 1) an active Internet connection and 2) an updated version of Microsoft .NET Framework in order to use the program.

How much bandwidth is required to use the CLT Web Licensing Site Administrator?

The bandwidth required is equivalent to accessing a web page that does not contain streaming video or sound. It's a program that simply connects to our web service and lets you create and manage users for your K3000 Web Licenses. Dial-up connections are not supported.

I'm afraid of my network firewall or proxy server blocking this connection. Could you provide some more info?

• The data transmitted from the client and web service is encrypted (user names, passwords, etc.).
• URL of web service: https://cltvar.kurzweiledu.com
• Port used for connection: TCP port 443 (default port for HTTPS)
• IP address of web service: 74.63.149.106

Step 2.5 (OPTIONAL): Updating your CLT Web Licensing Site Administrator program

The version of the CLT Web Licensing Site Administrator that's installed from your CD may be out of date. You can find out what version of the CLT Web License Administrator you have by:

Instructions for determining your version:

1. Run the program.

2. Log in with your admin site name, user name, and password (see Step 1 above for where to get this info).

3. Once logged in, click on Help -> About on the top menu.

4. If you Version is 1.1 or below, then you may consider updating it to fix some performance issues.

Instructions for updating:

1. You can download the latest version of the CLT Web Licensing Site Administrator here: ftp://ftp.kurzweiledu.com/pub/Tech/Utilities/Kurzweil_3000/Win/K3000_WL/V11/WebLicAdmin_v11.exe

2. Save the .zip file to your desktop.

3. Make sure you have the latest version of Microsoft .NET Framework installed on your computer, as this updated version does not try to install .NET like the installer on CD.

4. Uninstall your old CLT Web License Administrator: In your Window's Control Panel, go to Add / Remove Programs. In your list of currently installed programs and updates, select "CLT Web License Administrator" and click the "Remove" button. Follow any prompts to complete the uninstall process.

5. Open the .zip file saved on your desktop in Step 1. Inside you'll find a WebLicAdmin.exe file. Unzip that file to your desktop. Simply run the WebLicAdmin.exe from your desktop.

6. There is no installation process.

7. Log in with the same admin site name, user name, and password you've used before.

Step 3: Log into the CLT Web Licensing Site Adminstraor to create your users

Now that you have the CLT Web Licensing Site Administrator program installed, you'll want to log in and set up your users before you install the actual Kurzweil 3000 software. For more information regarding this process, read starting at page 4 of the attached document "Official K3000 Web License Installation & Users Guide.pdf".

Step 4: Install the Kurzweil 3000 Web License Client program

The Kurzweil 3000 Web License Client is the actual Kurzweil 3000 software program that your students will use. You may install the Client on as many machines as you like, as your simultaneously active users are limited to the number of licenses you have. For example, you could install the Client on 100 different computers, but if you only have 10 licenses, then only 10 people can be using Kurzweil 3000 at once.

For more details on the Client installation process, read page 2 of the attached document "Official K3000 Web License Installation & Users Guide.pdf".

At the end of the Kurzweil 3000 Client installation process, you will be prompted to enter your site name. If you fail to enter your site name, or enter your site name incorrectly, users will not be able to log into that installation of the Kurzweil 3000 Client software, receiving an "invalid customer name" error.

How do I fix an incorrectly entered site name?

If you made a mistake when entering your site name at the end of the installation process, you can fix it by following the below steps:

1. Download the attached "WebLicSiteName_32&64bit.zip" file to your desktop.

2. Open the .zip file saved on your desktop in Step 1. Inside you'll find an "WebLicSiteName_32&64bit.exe" file. Unzip that file to your desktop.

3. Run the "WebLicSiteName_32&64bit.exe" from your desktop.

4. In the "Kurzweil 3000 Web Lic Site Name Utility" window that appears, type your site name into the "Enter Site Name" field and click OK.

5. This will set your Kurzweil 3000 Client installation to the new site name entered.

Step 4.5 (OPTIONAL): Install the additional VoiceText NeoSpeech and/or RealSpeak Spanish Voices CDs

After you have a) installed the Kurzweil 3000 Web License Client and b) successfully logged into Kurzweil 3000 to test your installation, then you can c) consider installing the additional VoiceText and RealSpeak voices that come with Kurzweil 3000.

To install the additional voices, insert your VoiceText NeoSpeech or RealSpeak Spanish Voices CD into your computer and run the setup.exe file off the CD. If you have auto-run turned on, the setup.exe should run automatically. Follow the prompts during the installation process. Install one CD at a time.

What does the VoiceText NeoSpeech CD install?

It installs a slightly better quality version of the VW Kate and VW Paul (English) voices that already exist within Kurzweil 3000 v11.

What does the RealSpeak Voices CD install?

It installs two additional high quality RealSpeak Spanish voices for use within Kurzweil 3000.

3.9. Guide: Universal Library File Upload Utility (Win)

Last Updated:  March 2013

Applies to Versions:  Kurzweil 3000 Web License (Win) v12, v13

General Information

What is the Universal Library Uploader?

The Universal Library Uploader utility allows for the upload of Kurzweil 3000 compatible documents to the Universal Library (Kurzweil 3000 cloud storage) without the use of the Kurzweil 3000 client interface.

Who should use the Universal Library Uploader?

The Universal Library Uploader utility is intended for use by schools with large pools of local Kurzweil 3000 content that they would like to host on the cloud based Universal Library.

 

Kurzweil 3000 v13 Universal Library Uploader

Where can I get the Kurzweil 3000 v13 Universal Library Uploader?

You can get the Kurzweil 3000 v13 Universal Library Uploader here:  V13 Universal Library Uploader Tool

How do I use the Kurzweil 3000 v13 Universal Library Uploader to upload a single document?

1.  Launch the downloaded "ULUploader_1311.exe" and extract its contents

2.  Browse into the extracted ULUploader folder and launch "ULUploader.exe"

3.  Login using your Kurzweil 3000 v13 Web License Administrator username and password

4.  Under "Step 1: Upload a File or Folder" click the "Browse for Files" button

5.  Find the file you want to upload from your machine and click "Open" (you should see the path update to the path of the selected file)

6.  Under "Step 2: Select a Destination Folder" click the "Browse" button

7.  Select the directory in the Universal Library where you would like this file stored (you should see the path update to the selected path)

8.  Click the "Upload" button

9.  Allow the upload process to complete (you should be able to monitor results in the Upload Status window)

How do I use the Kurzweil 3000 v13 Universal Library Uploader to upload multiple documents in mass?

1.  Launch the downloaded "ULUploader_1317.exe" and extract its contents

2.  Browse into the extracted ULUploader folder and launch "ULUploader.exe"

3.  Login using your Kurzweil 3000 v13 Web License Administrator username and password

4.  Under "Step 1: Upload a File or Folder" click the "Browse for a Folder" button

5.  Find the directory containing all of the files you want to upload from your machine and click "Open" (you should see the path update to the selected folder)

6.  Under "Step 2: Select a Destination Folder" click the "Browse" button

7.  Select the directory in the Universal Library where you would like this folder stored (you should see the path update to the selected path)

8.  Click the "Upload" button

9.  Allow the upload process to complete (you should be able to monitor results in the Upload Status window)

Is there a way to upload files to the Universal Library without using the Kurzweil 3000 v13 Client or the Universal Library Uploader utility?

Yes, you can upload individual documents using the firefly web interface.  However, you cannot use the web interface to upload documents in mass.

1.  Go to http://firefly.kurzweiledu.com/KLogin.php

2.  Login with your account credentials

3.  Browse to the Universal Library location where you would like to upload a document

4.  Click the "Upload A File" button located in the upper right hand corner

5.  Browse to the file you wish to upload from your local machine and choose "Open"

6.  Allow the file to upload

7.  You should receive an "Upload Successful!" message

 

Kurzweil 3000 v12 Universal Library Uploader

Where can I get the Kurzweil 3000 v12 Universal Library Uploader?

You can get the Kurzweil 3000 v12 Universal Library Uploader here:  v12 Universal Library Uploader Tool

How do I use the Kurzweil 3000 v12 Universal Library Uploader to upload a single document?

1.  Extract the downloaded "WebLicAdmin_12_04.zip"

2.  Browse into the extracted WebLicAdmin folder and launch "WebLicAdmin.exe"

3.  Login using your Kurzweil 3000 v12 Web License Coordinator username and password

4.  Click the "Upload to Web Universal Library" option

5.  Select the destination for your files; whether they should be uploaded to the District level or a School level

6.  Under "Source Folder or File" choose the "Browse for a File" button

7.  Find the file you want to upload from your machine and click "Open" (you should see the path update to the path of the selected file)

8.  Click the "Upload" button

9.  Allow the upload process to complete (you should be able to monitor results in the Status window)

How do I use the Kurzweil 3000 v12 Universal Library Uploader to upload multiple documents in mass?

1.  Extract the downloaded "WebLicAdmin_12_04.zip" if you have not already done so.

2.  Browse into the extracted WebLicAdmin folder and launch "WebLicAdmin.exe"

3.  Login using your Kurzweil 3000 v12 Web License Coordinator username and password

4.  Click the "Upload to Web Universal Library" option

5.  Select the destination for your files; whether they should be uploaded to the District level or a School level

6.  Under "Source Folder or File" choose the "Browse for a Folder" button

7.  Find the directory containing all of the files you want to upload from your machine and click "Open" (you should see the path update to the selected folder)

8.  Click the "Upload" button

9.  Allow the upload process to complete (you should be able to monitor results in the Status window)

3.10. Error: Assignments menu/button missing when logged into Kurzweil 3000 Web as a Teacher (Win)

Last updated: January 2011

Applies to Versions: VPORT; Kurzweil 3000 Web License (Win) V12.00, V12.01

Issue Summary:

A teacher is missing his or her Assignments menu and/or button within the Kurzweil 3000 Web License Client software.

This will affect teachers that log into the Kurzweil 3000 Web License Client without having an assigned class in VPORT first.

To avoid this issue, before that teacher logs into the Kurzweil 3000 Web License Client with their VPORT login, create a class for the teacher within VPORT.

Workaround Steps:

Below are the troubleshooting steps if a teacher account is currently being affected by this issue.

1. Log into VPORT with the affected teacher account or an administration-level account (Principal, Coordinator, etc.).

2. Within VPORT, create/add a class for the teacher. It is not required that this class have assigned students. Save the changes within VPORT.

3. Log into the Kurzweil 3000 Web License Client software with the teacher account. You will notice that the Assignments option on the menu is now available but the Assignments button is still missing.

4. Right-click on an open area of the red toolbar and choose "Customize Toolbars" from the context menu.

5. Double-click on the Assignments button in the inactive buttons section.

6. Apply, OK

7. You should now see the assignments button on your main red toolbar

Patch Status:

Our development team is aware of this issue and is investigating a solution.

3.11. Error: Invalid Customer Name during login (Win)

Last Updated: May 2010

Applies to Versions: Kurzweil 3000 Web License (Win) v11

Issue Summary:

When attempting to login to a Kurzweil 3000 Web License v11 Client, the user will receive an error stating "Invalid Customer Name". This issue generally occurs if the Site Name entered during the Client installation is incorrect or if the Client is running on a Windows 64-bit machine.

Troubleshooting Steps:

1. Make sure you're logged in to the computer as an Administrator.

2. Download the attached WebLicSiteName.exe file.

3. Navigate to the file  (usually in your downloads folder) If you're using Windows Vista or Windows 7 right-click > Run as Administrator the .exe to run it.

4. Enter in your Site Name into the prompt and press OK.

5. Attempt to launch Kurzweil and log in again.  If it does not work, call our technical support for further assistance.

3.12. firefly: Is there a limit to web-based storage?

Is there a limit to web-based storage for Kurzweil 3000 v13 Web Licensing with firefly?

There is no limit set at this time.

Are there any plans to implement a storage limit for firefly in the future?

There are no plans at this time.

What's the difference between the web-based storage within the firefly website and the Universal Library that the Kurzweil 3000 software client connects to?

The Universal Library and the web-based storage system of firefly are one in the same.

3.13. Guide: Adding coordinators in firefly

What is a firefly Coordinator Account?

A Coordinator account is a shared staff account that can be used by all staff at a specific site or school.  Coordinator accounts can be used to login to firefly and can be used to login to Kurzweil 3000 v13/v5 WL.  The Coordinator Account acts as a container for student accounts.  Student accounts are grouped under the Coordinator Accounts.  A staff member logged into firefly can administer any student account inside its container, or underneath it in the hierarchical tree.

When should you consider creating a firefly Coordinator Account?

You should only consider a Coordinator Account if your implementation consists of multiple sites or schools.  If your implementation consists of just a single site or school, we recommend sharing your top level Coordinator Account with your staff members and creating student accounts directly underneath it.

How do you create a Coordinator Account in firefly?

Login to firefly using your top level Coordinator Account by going to this link: https://accounts.fireflybykurzweil.com/

Coordinator Accounts are created and managed on the Users page, just like student accounts.

A step-by-step video of this process can be viewed here:  http://www.fireflybykurzweil.com/help.html

Step 1: Creating the Coordinator Account

1. Click the Users page to navigate to the Manage User Information page.

2. Click the Add Multiple Users drop down menu and select how many Coordinators need to be added.  In this example we are going to leave it at the default 1.

3. Fill out the row for the new Coordinator Account (all fields are required):

• First Name and Last Name (this should resemble the school name and not an individuals name)
• Email Address (this should be the email address of the District Coordinator or Implementation Lead)
• Leave the Student checkbox unchecked to signify a Coordinator account

4. Click the Add New button to create this new Coordinator Account.  You should now see the new Coordinator Account under the list of Allocated Users.

Step 2: Allocate account licenses for the new Coordinator Account

1. Change the license count in the allocated license column to the amount of licenses needed to be allocated.  Keep in mind, one license will be taken up by the Coordinator Account.

2. Click the check box next to the name of the new Coordinator Account that is being edited.

3. Change the Select Action box to Save Edits.

4. Click the Perform Action button to save the changes.

3.14. Guide: Adding students in Firefly

Adding students in firefly

1. Log into http://www.fireflybykurzweil.com

2. Click on My Account

3. Click on Users

4. Adjust the "Add Multiple Users" drop down box (1 – 15 Students)

5. Type the following information in the requested boxes

            First Name (required)
            Last Name (required)
            Email (required – an activation email will be sent to this address)
            School/Org (will default to the existing School/Org of the creating user)

6. Check the "Student" box

7. Click the Add New button

Additional relevant materials

After logging into firefly, click the HELP menu to reach the "How To" videos and "Creating Students Accounts" for a step by step video walk through.

3.15. Error: The file has no pages that firefly can currently display

Issue:

You recieve the error "The file has no pages that firefly can currently display." when attempting to open a file through the firefly website or iPad application



Solution:

This error is received when you are attempting to open a file type that is not currently supported.  The currently supported file types are listed below.

Supported File Types:

.kes (image file only)

.txt

Note:  firefly is an evolving system and the supported file types may be expanded in the future.

You may be able to use the KESI Virtual Printer to convert unsupported formats into supported formats.  Information and instructions on the use of the KESI Virtual Printer can be found here:  1.10. Guide: Virtual Printer Information & Troubleshooting (Win)

Note:  Additional information about firefly is available here: Kurzweil 3000 FAQ

3.16. General Information: Will firefly work on my mobile device or tablet?

Will firefly work on my mobile device or tablet?

firefly will work on mobile devices and tablets that support Adobe Flash and use a supported Web Browser.  This is a list of supported Web Browsers for mobile devices and tablets; Internet Explorer, Google Chrome, Mozilla Firefox, Safari.  Cookies must be enabled in the Web Browser.

Is there a firefly iPad App available?

Yes, you can download the free iPad app for firefly from this location: https://itunes.apple.com/us/app/firefly-k3000/id535277727?mt=8 

 

4.1. General Information: Kurzweil Scanner Compatibility and Information (Win/Mac)

Last Updated: June 2012

Applies to Versions: See Below

Note: If you are using a Kurzweil 1000 or a Professional version of Kurzweil 3000, you can scan images directly into Kurzweil. For this, you will need to use a scanner that is compatible with your version of Kurzweil. To determine if your scanner is compatible, read below.

Note: If you already have a working scanner and want to test its compatibility, the easiest way is to order a free Trial Edition of Kurzweil and install it.

Note: If your scanner is not compatible with Kurzweil, you can always scan in images as .pdf or .tif files using your scanner's bundled software, and then open those images inside Kurzweil 1000 or a Professional version of Kurzweil 3000 for automatic conversion to a Kurzweil file type (.kes).

Note: Before attempting troubleshooting, it is good practice to make sure you have the latest update/patch for Kurzweil 3000. Click here for more details.

Note: Kurzweil 3000 v4.5 Web License Edition (Mac), Kurzweil 3000 v5 (Mac), Kurzweil 3000 v12 Web License Edition (Win), and Kurzweil 3000 v13 (Win) all come standard as Color Professional scanning versions.

Kurzweil 3000 for Windows

Kurzweil 3000 for Windows (Professional Color or Black & White) is designed to work with scanners that use a TWAIN driver for your Windows operating system. For example, if Windows 7 Professional 64-bit is your operating system and you want to use a scanner that is compatible with Kurzweil 3000, then you will need a scanner that uses a TWAIN driver made for Windows 7 Professional 64-bit.

The vast majority of scanners use TWAIN drivers, but to ensure compatibility with Kurzweil and your operating system you should always check with the manufacturer first. To ensure performance, we also recommend the use of standalone scanners and not printer-fax combination devices.

Kurzweil 1000

Kurzweil 1000 has identical compatibility requirements as Kurzweil 3000 for Windows.

Kurzweil 3000 for Macintosh

Kurzweil 3000 for Macintosh (Professional Color or Black & White) is designed to work with scanners that interface with Mac OS X's built-in Image Capture application using Image Capture drivers. Scanners that only use TWAIN drivers will not work with Kurzweil 3000 for Macintosh.

Scanners with Macintosh Image Capture drivers can be harder to find than those made with only TWAIN drivers. It is recommended that you verify with the manufacturer first if a prospective scanner uses Image Capture drivers. To ensure performance, we also recommend the use of standalone scanners and not printer-fax combination devices.

Frequently Asked Questions (FAQ's):

What are the advantages of scanning directly into Kurzweil?

If a user has difficulty using a computer, scanning with a separate program and then opening the image file into Kurzweil for conversion can be quite a difficult process. For such a user, it is helpful to give them the ability to scan pages from the scanner directly into Kurzweil as a .kes file by simply clicking a prominent button on the Kurzweil menu.

From a technical perspective, images scanned directly into Kurzweil may benefit from Kurzweil's scanning capabilities (deskew, auto-alignment, etc.). Some scanner software may not have Kurzweil's scanning capabilities.

In environments where individual users are not responsible for scanning their own materials, the logistical and administrative advantages of scanning directly into Kurzweil are not as significant. Scanning as a .pdf file first may provide a handy source file, as a .pdf scan of a book or document could potentially have many uses outside of Kurzweil.

Can the Kurzweil 3000 (LearnStation) perform scans?

No. The LearnStation version of Kurzweil 3000 cannot perform the following functions of the Professional versions:

• Scanning
• Image Conversion
• Virtual Printing
• Optical Character Recognition (OCR)
• Zone Editing

If I buy a scanner that meets the compatibility requirements is it guaranteed to work?

Even if a scanner is compatibile that does not 100% guarantee it will work, which is why we recommend testing out scanner compatibility first with a free trial of Kurzweil.

What's the difference between Kurzweil 3000 Professional (Color) and Professional (Black & White)?

If you scan in, convert, or virtual print a colored image using Kurzweil 3000 Professional (Black & White), it will automatically grayscale the result within Kurzweil. Kurzweil 3000 Professional (Color) will not do this and retain image color.

There's a scanner I want to purchase but it does not meet compatibility requirements. Will it work with Kurzweil 3000?

If a scanner does not have a TWAIN series driver for Windows, you will not be able to scan directly into Kurzweil.

If a scanner does not have an Image Capture driver for Mac, you will not be able to scan directly into Kurzweil.  Can your company recommend a specific scanner model for use with Kurzweil 1000 or 3000?

We currently cannot provide scanner model recommendations. This may change in the future.

My scanner meets the compatibility requirements, but when scanning into Kurzweil it malfunctions. What can I do?

1. Your scanner will not work inside of Kurzweil if it's not properly installed or functioning with your computer's operating system. Verify that the scanner works in Windows by using your Fax and Scan Scanner Wizard. If you're using a Macintosh, verify that you can scan using your Macintosh's built-in Image Capture application. Also test your scanner with any bundled scanning software from the manufacturer. If your scanner is malfunctioning outside of Kurzweil, please contact your scanner manufacturer for technical support.

2. If possible, download and install the latest drivers for your scanner. Updating or reinstalling your scanner drivers will often fix scanning problems.

3. If your scanner is only malfunctioning within Kurzweil, please contact our technical support department. We may be able to modify settings for its TWAIN driver, improving how it interfaces with Kurzweil. Although this troubleshooting process usually results in success, it is not 100% guaranteed to work.

Always update Kurzweil before you attempt troubleshooting

Before you attempt any troubleshooting steps or contact us for technical support, it's always a good idea to make sure your version of Kurzweil 3000 is updated. A troubleshooting solution may not work if you're using an outdated version. Often you may find that simply updating Kurzweil (i.e. patching) will automatically fix your problem.

The most simple way to update Kurzweil is through its built-in updater: on the Kurzweil 3000 menu click Online -> Updates... and follow the prompts to download and install the latest update (i.e. patch) found by the auto-search.

For further details on how to update your version of Kurzweil, please follow this link: Download and install the latest Kurzweil 3000 patch

4.2. General Information: Scanner setting changes that fix most scanner issues (Win/Mac)

Last Updated: June 2012

Applies to all versions of Kurzweil 3000 (Win)

Issue Summary:

The scanner is not working properly with Kruzweil

Troubleshooting Steps:

Before attempting troubleshooting, it is good practice to make sure you have the latest update/patch for Kurzweil 3000. Click here for more details.

1. If using Win 7 or Vista, Please turn off UAC. Click here for instructions.  Restart computer

2. Close out of Kurzweil

3. Open the following folder: C:\Program Files\Kurzweil Educational Systems\Diags. If using Vista or Win 7; Open the following folder: C:\Program Files (x86)\Kurzweil Educational Systems\Diags.

4. Open the ScanConf.exe application. (If using Vista or Win 7; Right Click on the ScanConf.exe and "Run as Administrator".

5. At the top-left of the window there is a selection field to select the scanner drivers installed on your computer. Select all the drivers listed there one at a time and check the "Ignore this Scanner" box for each one.

6. Select the "TWAIN" driver (the driver noted as TWAIN for that scanner--the name might not be exact). You want to uncheck the "Ignore this scanner" box for it. In other words, you want to ignore all scanner drivers but this one. The TWAIN is the good driver.

7. With the TWAIN driver selected and not ignored: Change "Hold Scanner" to Never, and "Native Scan" to On.. Click the "Done" button to close out of the "Scanner Configuration" window.

8. Launch K3000 and click Scan -> Scanner Setup -> Select Scanner -> and select the (TWAIN) driver to initialize.

9. Try scanning as normal.

General Kurzweil 3000 for Mac Troubleshooting (Mac)

Last Updated: June 2012

Applies to all versions of Kurzweil 3000 (Mac)

Issue Summary:

The scanner is not working properly with Kurzweil and/or the scanner is not being recognized by Kurzweil.

Note: If your scanner is not compatible with Kurzweil, you can always scan in images as .pdf or .tif files using your scanner's bundled software, and then open those images inside Kurzweil 1000 or a Professional version of Kurzweil 3000 for automatic conversion to a Kurzweil file type (.kes).

Troubleshooting Steps:

Before attempting troubleshooting, it is good practice to make sure you have the latest update/patch for Kurzweil 3000. Click here for more details.

1. If the scanner is not working properly with Kruzweil 3000 (Mac) Try the following solution below:

2. Install the full software package for the scanner on the Mac

3. Run the scanner first through the software that came with the scanner

4. Wait for the scanner to calibrate

5. Try scanning through Applications->Image Capture

6. Close out of the scanner software

7. Now try scanning in Kurzweil

If the scanner is not recognized on your Mac, Try the following solution below:

1. Close out of Kurzweil

2. Uninstall the scanner's software by going to the Applications folder and dragging the scanner's software to the trash, empty the trash

3. Remove the scanner's USB cable from the computer

4. Go to the Hard Drive/Library/Image Capture/Twain Data Sources folder

5. Delete all of the .ds files that you find there

6. Go to the scanner manufacturer's website and download the latest scanner driver package

7. Install the downloaded driver package making sure you follow the steps from the scanner manufacture's website

8. Reboot the machine

9. Plug in the scanner

10. Reboot the machine again

11. Run the scanner through the software that came with the scanner

12. Wait for the scanner to calibrate

13. Try scanning through Applications->Image Capture

14. Close out of the scanner software

15. Try scanning in Kruzweil. The scanner should now be recognized and functioning in Kruzweil

4.3. Error: Brother MFC-7360N (All-In-One) Laser Printer - Scanning errors at the end of each scan (Win)

Last Updated: May 2011

Applies to Versions: VPORT; Kurzweil 3000 Web License (Win) v12.02; Kurzweil 3000 (Win) Network & Standalone v12.02

May apply to other versions of Kurzweil 3000

Issue Summary:

Using a combination of the Brother MFC-7360N (AIO Laser Printer), Kurzweil 3000 12.02 and Windows 7 X64 will cause a scanning error at the end of each scan.

Note: It seems you can click OK on the error, and continue to work and even read with no issues. However, every single scan causes a scanning error at the end of the recognition process.

Troubleshooting Steps:

Before attempting troubleshooting, it is good practice to make sure you have the latest update/patch for Kurzweil 3000. Click here for more details.

1. Please turn off UAC. Click here for instructions.  Restart computer

2. Close out of Kurzweil

3. Open the following folder: C:\Program Files\Kurzweil Educational Systems\Diags. Open the ScanConf.exe application. (If using Vista or Win 7; Right Click on the ScanConf.exe and "Run as Administrator".

4. At the top-left of the window there is a selection field to select the scanner drivers installed on your computer. Select all the drivers listed there one at a time and check the "Ignore this Scanner" box for each one.

5. Select the Brother MFC TWAIN driver (the driver noted as TWAIN for that scanner--the name might not be exact). You want to uncheck the "Ignore this scanner" box for it. In other words, you want to ignore all scanner drivers but this one. The Brother MFC TWAIN is the good driver.

6. With the Brother MFC TWAIN driver selected and not ignored: Change Hold Scanner to Never, and Native Scan to On.. Click the "Done" button to close out of the "Scanner Configuration" window.

7. Launch K3000 and click Scan -> Scanner Setup -> Select Scanner -> and select the (TWAIN) driver to initialize.

8. Try scanning as normal.

4.4. Error: Canon DR-2010C - Does not scan correctly in Kurzweil 3000 (Win)

Last Updated: August 2010

Applies to Versions: Kurzweil 3000 Web License (Win) v11; Kurzweil 3000 (Win) Network & Standalone v11

May apply to other versions of Kruzweil 3000

Note: This solution is only for the below setup Canon DR 2010C + Vista 32 + K3000 v11.05 (Win) and may not work for Windows XP, Windows 7, or other versions of K3000.

Issue Summary:

The Canon DR 2010C does not scan correctly in K3000.

Windows Vista 32-bit

K3000 v11.05

Troubleshooting Steps:

Before attempting troubleshooting, it is good practice to make sure you have the latest update/patch for Kurzweil 3000. Click here for more details.

1. Close out of Kurzweil

2. Go to Programs and Features in your Control Panel and Uninstall the Canon DR 2010C driver listed there

3. Download and install the latest drivers here (11-13-09): http://www.usa.canon.com/opd/controller?act=OPDSoftwareAct&fcategoryid=2341&modelid=16044

4. Open the following folder: C:\Program Files\Kurzweil Educational Systems\Diags. Open the ScanConf.exe application. (If using Vista or Win 7; Right Click on the ScanConf.exe and "Run as Administrator".

5. At the top-left of the window there is a selection field to select the scanner drivers installed on your computer. Select all the drivers listed there one at a time and check the "Ignore this Scanner" box for each one, except the "Canon DR 2010C (TWAIN)" driver on the list.

6. With the correct TWAIN driver selected and not ignored: Change Simulate Xfer ready to Always On. Click the "Done" button to close out of the "Scanner Configuration" window.

7. Launch K3000 and click Scan -> Scanner Setup -> Select Scanner -> and select the Canon DR 2010C (TWAIN) driver to initialize.

8. Try scanning as normal.

4.5. Error: Canon DR-2580C - Scanning with (ADF) Automatic Document Feeder, all pages go through, but only the first page appears (Win)

Last Updated: August 2010

Applies to Versions: Kurzweil 3000 (Win) Standalone & Network v10

May apply to other versions of Kurzweil 3000

Issue Summary:

The Canon DR 2580C will scan through the Automatic Document Feeder (ADF). All the pages will scan through, but only the first page scans or appears within Kurzweil.

Troubleshooting Steps:

Before attempting troubleshooting, it is good practice to make sure you have the latest update/patch for Kurzweil 3000. Click here for more details.

1. Close out of Kurzweil

2. Open the following folder: C:\Program Files\Kurzweil Educational Systems\Diags. Open the ScanConf.exe application. (If using Vista or Win 7; Right Click on the ScanConf.exe and "Run as Administrator".

3. At the top-left of the window there is a selection field to select the scanner drivers installed on your computer. Select all the drivers listed there one at a time and check the "Ignore this Scanner" box for each one.

4. Select the DR 2580C TWAIN driver (the driver noted as TWAIN for that scanner--the name might not be exact). You want to uncheck the "Ignore this scanner" box for it. In other words, you want to ignore all scanner drivers but this one. The DR 2580 C TWAIN is the good driver.

5. With the 2580C TWAIN driver selected and not ignored: Change Simulate Xfer ready to Always On, Hold Scanner to Default, and Native Scan to Off.. Click the "Done" button to close out of the "Scanner Configuration" window.

6. Launch K3000 and click Scan -> Scanner Setup -> Select Scanner -> and select the (TWAIN) driver to initialize.

7. Try scanning as normal.

4.6. Error: Canon DR-3080CII - All pages go through, but only first page appears (Win)

Last Updated: August 2010

Applies to Versions: Kurzweil 3000 (Win) Network & Standalone v10

May apply to other versions of kurzweil 3000

Issue Summary:

The Canon DR-3080CII will scan through all the pages, but only the first page scans or appears within Kurzweil.

Troubleshooting Steps:

Before attempting troubleshooting, it is good practice to make sure you have the latest update/patch for Kurzweil 3000. Click here for more details.

1. Close out of Kurzweil

2. Open the following folder: C:\Program Files\Kurzweil Educational Systems\Diags. Open the ScanConf.exe application. (If using Vista or Win 7; Right Click on the ScanConf.exe and "Run as Administrator".

3. At the top-left of the window there is a selection field to select the scanner drivers installed on your computer. Select all the drivers listed there one at a time and check the "Ignore this Scanner" box for each one.

4. Select the DR-3080CII TWAIN driver (the driver noted as TWAIN for that scanner--the name might not be exact). You want to uncheck the "Ignore this scanner" box for it. In other words, you want to ignore all scanner drivers but this one. The DR-3080CII TWAIN is the good driver.

5. With the 2580C TWAIN driver selected and not ignored: Change Simulate Xfer ready to Always On, Hold Scanner to Default, and Native Scan to Off.. Click the "Done" button to close out of the "Scanner Configuration" window.

6. Launch K3000 and click Scan -> Scanner Setup -> Select Scanner -> and select the (TWAIN) driver to initialize.

7. Try scanning as normal.

4.7. Error: Dell MFC-V505 (All-In-One) - Error, "Make sure the scanner is on" (Win)

Last Updated: August 2010

Applies to Versions: Kurzweil 3000 (Win) Network & Standalone v10

May apply to other versions of Kurzweil 3000

Issue Summary:

When attempting to scan using the Dell V505 all-in-one TWAIN, a user receives an error stating "Make sure the scanner is on".

Troubleshooting Steps:

Before attempting troubleshooting, it is good practice to make sure you have the latest update/patch for Kurzweil 3000. Click here for more details.

1. Close out of Kurzweil.

2. Open the following folder: C:\Program Files\Kurzweil Educational Systems\Diags. Open the ScanConf.exe application. (If using Vista or Win 7; Right Click on the ScanConf.exe and "Run as Administrator".)

3. Select the Dell V505 TWAIN driver and set

4. Change the "Force Scanner Ready" to: ON

5. Change the "Native Scanner" to: ON

6. Click the "Done" button to close out of the "Scanner Configuration" window.

7. Launch K3000 and click Scan -> Scanner Setup -> Select Scanner -> and select the (TWAIN) driver to initialize.

8. Try scanning as normal.

See screenshot below.

4.8. Error: (HP) Hewlett Packard ScanJet 5590 Digital Flatbed Scanner Series Troubleshooting (Win)

Last Updated: July 2010

Applies to Versions: Kurzweil 3000 Web License (Win) v11; Kurzweil 3000 (Win) Network & Standalone v11

May apply to other versions of kruzweil 3000

Issue Summary:

How to fix Duplex scanning with a combination of Kurzweil 3000 v11, Windows XP, and the HP ScanJet 5590 Digital Flatbed Scanner With (ADF) Automatic Document Feeder

Troubleshooting Steps:

Before attempting troubleshooting, it is good practice to make sure you have the latest update/patch for Kurzweil 3000. Click here for more details.

1. Close out of Kurzweil.

2. Open the following folder: C:\Program Files\Kurzweil Educational Systems\Diags. Open the ScanConf.exe application. (If using Vista or Win 7; Right Click on the ScanConf.exe and "Run as Administrator".)

3. In the Scanner Configuration window, click the "Delete TWAIN" button. It will prompt if you want to delete your TWAIN folder in system32. Click Yes. Click Done to close out of the Scanner Configuration window.

4. Go to: HP Alternative Minimum TWAIN Drivers

5. Download and install the HP Alternative Minimum TWAIN Drivers.

6. Run the C:\Documents and Settings\Kurzweil Educational Systems\Diags\ScanConf.exe application again.

7. In the Scanner Configuration window, select each scanner driver listed in the drop-down and check the Ignore box for each driver EXCEPT the HP ScanJet Scanner (TWAIN) driver (aka the Alternative Minimum TWAIN driver you just installed). Use the default settings in the Scanner Configuration window for this driver (i.e. don't change anything). Click Done to close out of the Scanner Configuration window.

8. In Kurzweil 3000, click on Scan -> Scanner Setup -> Select Scanner... and choose the HP ScanJet Scanner (TWAIN) scanner driver (aka the Alternative Minimum TWAIN driver) from the drop-down list (it should be the only scanner listed). This should initialize the scanner driver and prepare it for scanning.

9. Put a couple pieces of paper in the scanner that has text on both sides. In the Kurzweil 3000 menu, click Scan

10. Once you start scanning, a box will come up with prompting you to choose single- or double-sided. If you choose double-sided, then the scanner will duplex even if double-sided scanning is not used in the K3000 menu. If you choose single-sided, single sided scanning will work as normal in K3000. If the uses marks double-sided in the K3000 menu, then the pages must be flipped over after a paper stack is scanned to scan the opposite sides -- the duplex mechanism will not be used in the scanner.

4.9. Error: (HP) Hewlett Packard ScanJet N8400 with (ADF) Automatic Document Feeder not scanning properly (Win)

Last Updated: August 2010

Applies to Versions: Kurzweil 3000 Web License (Win) v11; Kurzweil 3000 (Win) Network & Standalone v11

May apply to other versions of Kurzweil 3000

Issue Summary:

The HP Scanjet N8400 Series scanner is not scanning properly when using the Automatic Document Feeder (ADF)

Troubleshooting Steps:

Before attempting troubleshooting, it is good practice to make sure you have the latest update/patch for Kurzweil 3000. Click here for more details.

1. Close out of Kurzweil

2. Update TWAIN drivers from website here: HP ScanJet N8400 TWAIN drivers

3. Open the following folder: C:\Program Files\Kurzweil Educational Systems\Diags. Open the ScanConf.exe application. (If using Vista or Win 7; Right Click on the ScanConf.exe and "Run as Administrator".

4. At the top-left of the window there is a selection field to select the scanner drivers installed on your computer. Select all the drivers listed there one at a time and check the "Ignore this Scanner" box for each one. except the "HP Scanjet N8400 Series Document" driver on the list. Listed in Kurzweil, it's the TWAIN driver.

5. With the correct TWAIN driver selected and not ignored: Change Simulate Xfer ready to Always On, Hold Scanner to Default, and Native Scan to Off.. Click the "Done" button to close out of the "Scanner Configuration" window.

6. Launch K3000 and click Scan -> Scanner Setup -> Select Scanner -> and select the (TWAIN) driver to initialize.

7. Click Scan -> Double-sided in the Kurzweil menu

8. Put two pieces of paper in the scanner -- with printed text on both sides

9. Try scanning as normal.

4.10. Error: (HP) Hewlett Packard ScanJet N8460 - When scanning, the process stops at the first page (Win)

Last Updated: August 2011

Applies to Versions: VPORT; Kurzweil 3000 Web License (Win) v12; Kurzweil 3000 (Win) Network & Standalone v12

May apply to other versions of Kurzweil 3000

Issue Summary:

Using a combination of the Hewlett Packard N8460, Kurzweil 3000 Version 12, and Windows 7 X64 will cause the scanning process to stop scanning at the end of the first page.

Troubleshooting Steps:

Before attempting troubleshooting, it is good practice to make sure you have the latest update/patch for Kurzweil 3000. Click here for more details.

1. Please turn off UAC. Click here for instructions. restart computer

2. Close out of Kurzweil

3. Open the following folder: C:\Program Files\Kurzweil Educational Systems\Diags. Open the ScanConf.exe application. (If using Vista or Win 7; Right Click on the ScanConf.exe and "Run as Administrator".

4. At the top-left of the window there is a selection field to select the scanner drivers installed on your computer. Select all the drivers listed there one at a time and check the "Ignore this Scanner" box for each one.

5. Select the HP 8460 non-WIA TWAIN driver (the driver noted as TWAIN for that scanner--the name might not be exact). You want to uncheck the "Ignore this scanner" box for it. In other words, you want to ignore all scanner drivers but this one. The HP 8460 non-WIA TWAIN is the good driver.

6. With the HP 8460 non-WIA TWAIN driver selected and not ignored: Change Simulate Xfer Ready to Always on, and Hold Scanner to Never. Click the "Done" button to close out of the "Scanner Configuration" window.

7. Launch K3000 and click Tools -> Options -> Scanner Tab -> Check The Dynamic Thresholding Box -> Apply -> OK

8. Click the Scan tab -> Scanner Setup -> Select Scanner -> and select the HP 8460 non-WIA (TWAIN) driver to initialize.

9. Try scanning as normal.

Note: Without dynamic thresholding on some books it will "bleed through' if the pages are double sided or thin, turning this setting on resolved this issue.

Note: WIA-TWAIN will not duplex scan, even with scanconf settings set.

4.11. Error: (HP) Hewlett Packard Multi Function Scanners (All-In-One) Scanners & Windows Vista Error, "hpqscnvw has stopped working" (Win)

Last Updated: August 2010

Applies to Versions: VPORT; Kruzweil 3000 Web License v11, v12; Kurzweil 3000 (Win) Network & Standalone v10, v11, v12

May apply to other versions of Kurzweil 3000

Issue Summary:

User receives error: "hpqscnvw has stopped working" when attempting to scan with an HP All in one Scanner with Kurzweil with Windows Vista on Tablet PC's.

Details:

This is a Windows Vista and HP all in one scanner driver on a "Tablet" or "Touch" PC conflict. This error appears when scanning is attempted. This is a Microsoft error before any Kurzweil errors. This is an issue with the Vista Tablet PC Service and the HP scanning software. For Tablet PC's and "Touch Screen" PC's. Vista in most cases utilizes the tablet pc service for the touch features. To verify this is the actual issue you can disable the Tablet PC Service and try to scan again. *This disables the touch screen.

Before attempting troubleshooting, it is good practice to make sure you have the latest update/patch for Kurzweil 3000. Click here for more details.

Solution:

Below is the link to the patch from HP that resolves this issue :

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15179&prodSeriesId=214599&prodNameId=214604&swEnvOID=2100&swLang=8&mode=2&taskId=135&swItem=cs-58181-1

This is tested to work with Kurzweil and Vista X64. (Patch is for Vista X86 and X64)

4.12. Error: (HP) Hewlett Packard (Various Models) When scanning, the first page repeats for every new scan (Win)

Last Updated: August 2010

Applies to Versions: Kurzweil 3000 Web License (Win) v11; Kurzweil 3000 (Win) Network & Standalone v10, v11

May apply to other versions of Kruzweil 3000

Issue Summary:

Certain HP Scanners when scanning, the first page keeps repeating for every new scan. This normally occurs with certain HP Scanners due to the TWAIN cache no properly clearing between scans.

Troubleshooting Steps:

Before attempting troubleshooting, it is good practice to make sure you have the latest update/patch for Kurzweil 3000. Click here for more details.

1. Close out of Kurzweil

2. Open the following folder: C:\Program Files\Kurzweil Educational Systems\Diags. Open the ScanConf.exe application. (If using Vista or Win 7; Right Click on the ScanConf.exe and "Run as Administrator".

3. At the top-left of the window there is a selection field to select the scanner drivers installed on your computer. Select all the drivers listed there one at a time and check the "Ignore this Scanner" box for each one.

4. Check that the correct scanner driver is selected at the top [ie: HP Scanjet 5590 (TWAIN)]. You want to uncheck the "Ignore this scanner" box for it. In other words, you want to ignore all scanner drivers but this one.

5. With the correct TWAIN driver selected and not ignored: Change Simulate Xfer ready to Always On, Hold Scanner to Default, and Native Scan to Off.. Click the "Done" button to close out of the "Scanner Configuration" window.

6. Launch K3000 and click Scan -> Scanner Setup -> Select Scanner -> and select the (TWAIN) driver to initialize.

7. Try scanning as normal.

4.13. Error: The Scan Button disappeared or is grayed out (Win/Mac)

Last Updated: August 20 2010

Applies to versions: VPORT; Kurzweil 3000 Web License (Win) v11, v12, v13; Kurzweil 3000 (Win) Standalone & Network v9, v10, v11, v12, v13;  Kurzweil 3000 Web License (Mac) v4.5, v5; Kurzweil 3000 (Mac) Network & Standalone v3, v4, v5

Note: This issue has been identified to occur when activating/registering Kurzweil 3000 with a Learnstation Serial Number.

Issue Summary:

The ability to scan and the scan icon has been grayed out after registering/activating Kurzweil 3000.

Technical Explanation:

Kurzweil 3000 comes in two different versions, the Professional version and the Learnstation version.

Unfortunately, if you have the Learnstation version you will be unable to scan into Kurzweil or perform OCR. This will cause the Scan button to be grayed out or disappear entirely from the toolbar. This is expected behavior and will not occur on Professional versions of Kurzweil 3000.

4.14. Error: "Unable to initialize Scanner" (Win)

Last Updated: August 2010

Applies to versions: VPORT; Kurzweil 3000 Web License (Win) v11, v12, v13; Kurzweil 3000 (Win) Standalone & Network v9, v10, v11, v12, v13

Issue Summary:

When trying to scan, the user receives an error message "Unable to Initialize Scanner"

Troubleshooting Steps:

Before attempting troubleshooting, it is good practice to make sure you have the latest update/patch for Kurzweil 3000. Click here for more details.

This error message is usually caused by the Scanner not being turned on, or Kurzweil pointing to the incorrect scanner in the list of available scanners. To change this, please follow the below steps:

1. Ensure your scanner is plugged in and turned on

2. Launch Kurzweil 3000

3. Go to Scan > Scanner Setup > Select Scanner

4. Select the proper TWAIN Driver from the list

5. Choose OK and allow Kurzweil to initialize the scanner

6. Try scanning