HomeKurzweil 3000Printer Friendly Version

Kurzweil 3000

Technical information and troubleshooting solutions for Kurzweil 3000 software products. If encounter a problem or malfunction with Kurzweil 3000, look here for a possible fix.

1. Kurzweil 3000 (General)

1.1. Problems with Read the Web, how to fix (Chrome/Firefox)

Last updated: September 2016

UPDATE: We now have a Google Chrome add-on for RTW, please note this is only available for K3000+firefly customers as it requires firefly credentials to function.

Installing Read The Web 3.0 for Chrome:

  1. Open Chrome, and go to this link: https://chrome.google.com/webstore/detail/read-the-web-30/hdgegmlancchhhlkkddoiedlklgocffm
  2. Restart Chrome after the Read the Web add-on is installed.
  3. Go to a website
  4. You should be prompted to login to the Chrome Read the Web add-on in the top right-hand corner of your screen.
  5. Login with your firefly username/password
  6. Click on the play button to start reading content on the website you are on. It may be a good idea to select the text you want to read first or to place your cursor before the section you want to read.

Depending on your version of Kurzweil 3000 (K3000), OS and Firefox, the Read the Web add-on provided by Kurzweil 3000 may not function properly. In some cases, you may have to upgrade to the latest version of K3000.

Macintosh Troubleshooting:

If you're having problems with Read the Web for Mac, following the below instructions should fix the issue.

1. Uninstall the old KESI Reader add-on in Firefox. If the old add-on isn't installed, then you don't need to do this step.
- In Firefox, you can do this by clicking on your Open Menu button > Add-ons > Extensions > find the KESI Reader extension and click on Remove > follow the prompts to uninstall the add-on.

2. Make sure you've updated to the latest version of K3000 for Mac. If you're using an older version of the Kurzweil 3000 app, you may run into problems. You can download the latest version of K3000 here: https://www.kurzweiledu.com/k3mac

3. Using Firefox, click the following link: https://www.kurzweiledu.com/downloads/currentversion/KESIReader.xpi
- This will start an installation of the add-on. Follow the prompts to install the add-on.

Notes:

Older versions of K3000 for Mac (version 5 and below) may not function with Read the Web using newer versions of Firefox and Mac OSX. We do not support Read the Web these older versions of K3000. You will need to speak to your Sales representative regarding upgrading.

Windows Troubleshooting:

If you're having problems with Read the Web for Windows, following the below instructions should fix the issue.

1. Uninstall the old KESI Reader add-on in Firefox. If the old add-on isn't installed, then you don't need to do this step.
- In Firefox, you can do this by clicking on your Open Menu button > Add-ons > Extensions > find the KESI Reader extension and click on Remove > follow the prompts to uninstall the add-on.

2. Make sure you've updated/patched K3000 to the latest version. If you're running an older version of K3000, you may run into problems. You can download the latest patches for your version here: https://www.kurzweiledu.com/news-resources/software-updates.html

3. Using Firefox, click the following link: https://www.kurzweiledu.com/downloads/currentversion/KESIReader.xpi
- This will start an installation of the add-on. Follow the prompts to install the add-on.

Additional Steps:

4. Right-click > Save Link As... the following link: https://www.kurzweiledu.com/downloads/currentversion/KESIReader.xpi
- Save the file to C:\Program Files (x86)\Kurzweil Educational Systems\Common Files\
- There will be an existing kesireader.xpi file already in the Common Files folder
- Choose to Replace the existing file with the KESIReader.xpi file you're saving there

Notes:

Older versions of K3000 for Windows (version 12 and below) may not function with Read the Web using newer versions of Firefox. We do not support Read the Web in these older versions of K3000. You will need to speak to your Sales representative regarding upgrading.

1.2. New interface FAQ

This article covers frequently asked questions about the new interface for Kurzweil 3000.

What is the new interface?

The new interface is an updated look and feel for Kurzweil 3000 that has a simple, easy to use approach.

Where can I find more information on how to use the new interface?

There is a new Quick Reference Guide available, please click here to review.

I don't see the new interface, how do I get access to it?

The new interface is available in the v14 Windows Web License, and all v15 versions of the product. Please make sure to be updated to version 14.20 or higher in order to access the new interface. Visit our updates page if needed.

How do I change between the new and classic interface?

Note: This feature is available on the Web License versions ONLY.

On the new Start Page, there is an option to change back to the classic interface in the bottom right-hand corner; it lists as "Back to the classic Kurzweil 3000 interface". If you would then like to change back to the new interface, you may do so by clicking "Back to the new Interface" which is located to the right of the Help menu in the classic interface.




1.3. Problems accessing Bookshare from K3000 or firefly

Last updated: August 2016

General Info:

Within the Kurzweil 3000 software, you can search online for books, magazines and other sources. This feature can be access via Online > Search for Books

firefly:

Within firefly, you have the ability to search for and open books directly from Bookshare.org. This feature can be accessed from your Universal Library page by clicking on the Open from Bookshare button.

If you have a organizational Bookshare.org account (as opposed to an individual access student account), you currently do not have the ability to search for and open books from Bookshare using the Open from Bookshare button in firefly. Our engineers are looking at implementing organizational Bookshare access for firefly in the future.

This limitation does not apply to newer versions of the Kurzweil 3000 (K3000) software, so you can use your organizational Bookshare account within the K3000 software. If you're using the Web License version of K3000, you can then save that book to your Universal Library and then access it in firefly.

Kurzweil 3000 v12 or older:

Due to changes in Bookshare.org's architecture and application interface, versions of K3000 older than 13 may have difficulties accessing Bookshare. In these older versions of K3000, organizational Bookshare accounts may also not have access to download books.

If you're having difficulties accessing Bookshare through an older version of K3000, we recommend upgrading to the latest version of Kurzweil 30000. Please contact your sales representative.

Kurzweil 3000 v11:

We no longer provide support for Kurzweil 3000 v11, but if you're having difficulties accessing Bookshare through the K3000 software you can try to download and install the version 11 specific Bookshare patch available here: https://www.kurzweiledu.com/news-resources/software-updates/ki-1000-version11-updates.html

This should not be considered a guaranteed fix, but it is something you can attempt. We recommended upgrading Kurzweil 3000.

Kurzweil 3000 v13 or later:

If you're having difficulties accessing or downloading books through Bookshare using K3000 v13 or later, make sure you download and install the latest update/patch for K3000. Patching should fix the issue.

Updates/Patches are available for download here: https://www.kurzweiledu.com/news-resources/software-updates.html

You can also search for updates/patches within K3000 via Online > Updates...

Workaround Solution:

Download the book from Bookshare as a DAISY file package, in .zip file format.

If using Kurzweil 3000 v13 or v14 (make sure to update/patch):  Do not open or unzip the .zip file.  Rename the file extension .zip to .bks (e.g. harrypotter.zip should be renamed to harrypotter.bks) and open the .bks in Kurzweil 3000 v14 or later.

If using Kurzweil 3000 v12 or older: Unzip the .zip file. Find the .opf file and open it directly in Kurzweil 3000.

Tip:

To show or hide file name extensions in Windows: View this guide
To do the same for Mac : Click here

1.4. Read the Web and Online testing compatibility

Last Updated: September 2016

Online testing platforms ( i.e. Accuplacer) may require special settings to read properly using our read the web features. We have several options available and depending on your online test content some of these options may be a better choice, please review the article below.

Quick Links:

Read the Web 3.0 with Chrome (Recommended)

Read the Web 2.39 with Firefox

Using the Image Reader

Using the NEW Read The Web 3.0 with Google Chrome

Requirements:

  • An active Kurzweil 3000+firefly subscription
  • Kurzweil does not need to be installed
  • Google Chrome installed (Windows/Mac)

Steps to enable:

1. Open Chrome, and go to this link: https://chrome.google.com/webstore/detail/read-the-web-30/hdgegmlancchhhlkkddoiedlklgocffm

2. Restart Chrome after the Read the Web add-on is installed

3. Go to your testing website

4. You should be prompted to login to the Chrome Read the Web add-on in the top right-hand corner of your screen

5. Login with your firefly username/password

6. Click on the play button to start reading content on the website you are on. It may be a good idea to select the text you want to read first or to place your cursor before the section you want to read.

Using Read the Web with Firefox

Requirements:

  • Kurzweil 3000 installed on a client computer (Windows/Mac)
  • The Mozilla Firefox web browser installed

Steps to enable:

Using Firefox, go to this link and allow the add-on to install: https://www.kurzweiledu.com/downloads/currentversion/KESIReader_239.xpi

Windows:

After installing the add-on, for the Windows version follow these steps:

1. Open Kurzweil

2. Go to Tools > Options > Reading

3. Under "Read the Web" make sure Firefox is selected and also the "Desktop Toolbar" and "Read Alternate Text" options are enabled:

Read the Web Firefox settings

4. In Kurzweil go to Read > Read the Web

5. Login to your testing site

6. Use the Read the Web Toolbar at the bottom of the screen to read the test*

*Note: You may need to place your cursor before what you are trying to read or select the text first before reading. Also, tests are generally very locked down so you may have to read the entire contents and not be able to manually navigate.

Mac:

  1. Install the add-on using the same process
  2. Open Kurzweil for Mac
  3. Select Read the Web from Read > Read the Web
  4. Firefox will open, go to the website you are trying to access and attempt to use Read The Web*

*Note: You may need to place your cursor before what you are trying to read or select the text first before reading. Also, tests are generally very locked down so you may have to read the entire contents and not be able to manually navigate.

Using the Image Reader feature

The Image reader is a newer feature that is less restricted in comparison to Read The Web.

Windows Requirements:

  • Access to Kurzweil 3000 V13 Web License or higher OR access to Kurzweil 3000 v14 Standalone/Network or higher
  • The ability to enable access to the Windows Taskbar during testing

Mac Requirements:

  • Access to Kurzweil 3000 v15
  • The ability to have the online test and Kurzweil 3000 open at the same time

Windows steps to enable the Image Reader:

1. Right click on your Windows Taskbar, select Toolbars > Kurzweil Taskbar

If you do not see the Kurzweil Taskbar option under "Toolbars":

1a. Search your all programs list for "Kurzweil 3000 Taskbar" from your start button in Windows and click it once; this will install the feature.

1b. It is recommended to restart your computer if the taskbar is still not present in your toolbars list after waiting 5 minutes.

2. Once the Kurzweil Taskbar is enabled, you will notice some new icons to the left of your clock area.

3. The last button to the right located on the Kurzweil taskbar if clicked will invoke the image reader tool, this is a cross-hair cursor that allows you to click and drag around an area on a web page (or anywhere on your computer) and have it read back the contents.

If you are able to enable your Windows taskbar and use the Image Reader, this should allow your content to be read to you during online testing.

Mac steps to enable the Image Reader:

1. Open Kurzweil 3000 for Mac and then minimize it

2. Open your testing website in your web browser and navigate to the test

3. Go back to Kurzweil and go to Read > Image Reader

4. You mouse changes into a target cursor, select the text on the testing page you want to read

5. A new document will be created that can be read in Kurzweil

*Tip: you would most likely want Kurzweil and the test open at the same time on your screen to more effectively use the Image reader.

1.5. Error: Kurzweil 3000 has quit unexpectedly (Mac)

Applies to: Kurzweil 3000 Macintosh

Issue:

Kurzweil 3000 (K3000) for Mac is receiving an error message on launch, and it will not open properly. Please see below for known issues that may cause this problem.

Solutions:

1. You may receive this error if your software is out of date

You can download the latest version of K3000 for Mac from here: www.kurzweiledu.com/k3mac

Previous versions of K3000 for Mac can be downloaded from here: https://www.kurzweiledu.com/k3000-previous-downloads.html

Make sure to download the version of K3000 that you own or are supposed to have access to. So if you own version 5 Standalone, do not download version 15 Standalone.

K3000 version 14 and higher is officially supported to run on Mac OS 10.10 Yosemite or higher. You may encounter issues running previous versions of K3000 on newer Mac operating systems. If you're using a previous version of K3000 with a 10.10 or higher Mac OS, we recommend you upgrade to the latest version of Kurzweil. To inquiry about doing so, please contact your sales representative: https://www.kurzweiledu.com/ContactSales.php

2. You may have to disable Mac OS Gatekeeper

There's a security feature called Gatekeeper on Mac OS that prevents apps that are not downloaded from the Mac Store from running. To disable this feature, go to the Apple Symbol menu > Sytem Preferences > Security & Privacy > General > and look under the section Allow apps downloaded from: > Make sure the raido button Anywhere is selected.

More information regarding this issue can be found here: http://support.cambiumtech.com/index.php?pg=kb.page&id=1739

3. You may receive this error if you have IVox version 3 voices installed on your Mac OS

If you have IVox version 3 voices, Kurzweil may receive an error on launch. This is currently a known issue that is being investigated by our engineers for a solution. The current workaround is to go back to IVox version 2 or lower voices, please see below for more details.

How to resolve the IVox issue:

1. Perform a spotlight search for IVox, this should locate the IVox Voice Manager, open it.

2. Go to Tools > Uninstall Infovox IVox

3. Reboot, after rebooting the IVox voices should be fully removed, they should no longer show in Kurzweil as choices.

4. If you would still like to use the IVox voices, you could install the v2 IVox voices at this point, as version 2 of the IVox voices are not known to cause a conflict at this time.

If you need more information about your IVox installation, refer to the official IVox manual here.

1.6. Error: K3000.app cannot be opened because it's from an unidentified developer

Issue:

A user receives a security warning "Kurzweil 3000.app can't be opened because it is from an unidentified developer" when attempting to launch a downloaded version of Kurzweil 3000 on Mac OS 10.7+.

This issue may be encountered on computers with Mac OS X 10.7 or greater.

Solution:

Mac OS X 10.7+ has a new security feature called Gatekeeper, that's built into the Security and Privacy settings in System Preferences.  This essentially blocks all non-Apple verified software by default.  To change this follow the below steps:

  1. Go to Apple (your Apple icon at the top-right) > System Preferences > Security and Privacy > General Tab
  2. Unlock the settings if necessary (in the lower left corner there is a padlock icon)
  3. Under where it says Allow applications downloaded from: choose Anywhere

A nice walkthrough with screenshots is available here

1.7. General Information: Microsoft Surface Support

Last Updated: 8/3/2016

Issue Summary:

Kurzweil 3000 (K3000) compatibility details for: Microsoft Surface Pro (all versions), Surface RT aka Surface 2*, Surface 3, Surface Book

*Note: The Surface PRO 2 and the Surface 2 are NOT the same device.

What is Microsoft Surface Pro?

The Microsoft Surface Pro: is a fully functioning portable computer with touch screen features similar to a tablet device. These devices use Microsoft Windows 8 or Windows 10.

The device is compatible with the following products:

- K3000 for Windows v13 or greater

-firefly (when used with supported web browsers)

In some cases, compatibility may require to download and install the latest update for the Kurzweil software, available here.

K3000 is what Microsoft refers to as a "Desktop App," which is only compatible with the Surface Pro or the Surface 3 and higher models at this time, more information is available here.

Microsoft Surface 3, Surface Pro 3, Surface Pro 4, and the Surface Book:

The Surface 3 and later models are compatible devices. What is new in the 3 series and higher is that a full version of Windows 8 or Windows 10 is available, the previous versions of the Surface models that were not these units did not have this feature. Having a full version of Windows available will allow Kurzweil 3000 to install fully. For information on the older units, continue reading.

Microsoft Surface RT / Surface 2 (Non-Pro Models - Not compatible)

Only built-in apps and apps that you download from the Windows Store will run on Surface RT. If you get the error message, "This app can't run on your PC. To find apps for your PC, open the Windows Store," you may be trying to install an app from somewhere other than the Windows Store which is not supported on these devices. More info here.

The Microsoft Surface RT and the Microsoft Surface 2 are tablet devices using a tablet operating system and not a full Windows operating system. Kurzweil 3000 for Windows requires a full version of the Windows operating system. However, starting with the Surface 3, this limitation no longer applies.

It should be possible to access firefly and utilize its web-based reader application from a Surface RT or Surface 2 device, as long as the web browser you're using supports Flash. The firefly website is accessible here.

Relevant Links:

Windows system requirements: https://www.kurzweiledu.com/includes/new-windows-system-requirements.html

 

 

1.8. General Info: Installing more than one version of the Kurzweil client?

Last Updated: August 2016

Applies to Versions: Kurzweil 1000 (Win) ; Kurzweil 3000 (Win/Mac) - All currently supported versions

Information:

It is not possible to have two different Editions, versions or installations of Kurzweil 3000 for Windows on the same computer. It is also possible to have Kurzweil 1000 and Kurzweil 3000 on the same computer in most cases, if certain guidelines are followed.

For Kurzweil 3000 Mac, it is possible as long as each instance of the Kurzweil 3000 app is in different folder locations.

 

FAQ:

I have Kurzweil 3000 Version 13 for Windows already installed. Can I also install Version 14 and have access to both versions on the same Windows computer? What about different editions, e.g. Standalone and Web License?

No, you cannot. You can only have one version of Kurzweil 3000 (K3000) installed at a time on a Windows computer.

For Windows, this applies to all versions of the product, even if you have two different editions, for example Standalone and Web License. This means you cannot have K3000 v14 Web License and K3000 v14 Standalone installed on the same Windows computer.

 

I have Kurzweil 3000 Version 5 for Macintosh already installed. Can I also install Version 14 and have access to both versions on the same computer? What about different editions, e.g. Standalone and Web License?

Due to the self-contained nature of a Macintosh apps (.app files), it's possible to have multiple versions and/or editions of the Kurzweil 3000 app existing on your computer, as long as the Kurzweil 3000.app file name is renamed (e.g. to Kurzweil 3000 v14 Web License.app) or it exists in a separate folder. However, so as to avoid confusion and ensure application stability, we recommend only having the latest and most updated version of the Kurzweil 3000 app on your computer only.

 

I have Kurzweil 1000 Version 14 and Kurzweil 3000 Version 15, can I install both of them on the same computer?

Yes, as long as you install Kurzweil 1000 first, and then update it, this configuration should function. Please note that if you are working with older versions of the product, please contact us for the install order/compatibility. There is some more information about this here.

1.9. General Information: Keyboard Shortcut Commands

Kurzweil 3000 (Win) Keyboard Shortcut Commands

File Functions

(Ctrl + S) = Save

(Ctrl + P) = Print

(Ctrl + N) = New Text File

(Ctrl + O) = Open Document

(Ctrl + F4) = Close Document

Edit Functions

(Ctrl + Z) = Undo

(Ctrl + X) = Cut

(Ctrl + C) = Copy

(Ctrl + V) = Paste

(Ctrl + A) = Select All

(Ctrl + T) = Field Text

(Ctrl + W) = Change Underlying Word

(Ctrl + F) = Find Text

(Ctrl + H) = Replace Text

(Ctrl + F10) = Edit Underlying Text

Scan Functions

(F9) = Start New Scan

(Ctrl + F9) = Scan Repeatedly

(Ctrl + F5) = Zone Editor

(Ctrl + F8) = Header/Footer Editor

Read Functions

(F2) = Back

(F3) = Start Reading

(F4) = Forward

(F11) = Increase Reading Speed

(F12) = Decrease Reading Speed

View

(F5) = Text Width

(F6) = Text Height

(F7) = Zoom in 10%

(F8) = Zoom Out 10%

(Ctrl + M) = My Default Zoom

(Ctrl + E) = Next Page

(Ctrl + R) = Previous Page

(Ctrl + G) = Go To Page

(Ctrl + K) = Magnify Spoke Word

Tools

(Ctrl + F3) = Default Note Options

(Shift + F5) = Add Footnote

(Shift + F6) = Close Footnote

(Shift + F7) = Add Voice Note

(Ctrl + F12) = Bookmarks

(Shift + F8) = Spell Check

(Shift + F11) = Word Prediction

(Ctrl + F7) = Pronunciations

(Ctrl + F1) = Options

Reference

(Ctrl + D) = Selected Word Definition

(Ctrl + Q) = Selected Word Synonyms

(Ctrl + Y) = Selected Word Syllables

(Ctrl + L) = Spell Word

Help

(F1) = Help Topics

WRITING TOOLS

Brainstorm Palette

(Ctrl + P) = Quick Takes (May be bug, sent to Sean for testing)

(Ctrl + \) = Link

(Ctrl + T) = Note

(Ctrl + 1) = Oval

(Ctrl + 2) = Rectangle

(Ctrl + 3) = Rounded Rectangle

(Ctrl + 4) = Diamond

(Ctrl + 8) = Apply

(Ctrl + Shift + 8) = Set

Outline Palette

(Ctrl + G) = Topic

(Ctrl + K) = Subtopic

(Shift + Tab) = Left

(Tab) = Right

(Ctrl + T) = Note

Review Checklist

(F3) = Listen to Your Written Work

(Shift + F8) = Check Spelling

Kurzweil 3000 (Mac) Keyboard Shortcut Commands

File Functions

Apple + N = New

Apple + O = Open

Apple + W = Close

Apple + S = Save

Apple + Up arrow + S = Save As

Apple + Up arrow + P = Page Setup

Apple + P = Print

Edit Functions

Apple + Z = Can't Undo

Apple + X = Cut

Apple + C = Copy

Apple + V = Paste

Apple + A = Select All

Apple + F = Find and Replace

Apple + E = Edit Underlying Text

Apple + Y = Word Prediction, Predict As You Type

Scan Functions

Apple + 1 = Edit Zones Primary Text

Apple + 2 = Edit Zones Secondary Text

Apple + 3 = Edit Zones Graphic

Apple + Up arrow = Read one Zone Earlier

Apple + Down Arrow = Read one Zone later

Read Functions

Apple + R = Start Reading

Apple + J = Read Faster

Apple + I = Read Slower

Apple + L = Look Up Word

View

Apple + "+" = Zoom In

Apple + "-" = Zoom Out

Apple + Right Arrow = Next page

Apple + Left Arrow = Previous Page

Tools

Apple + ^ + S = Selector

Apple + ^ + E = Eraser

Apple + ^ + Y = Yellow Highlighter

Apple + ^ + G = Green Highlighter

Apple + ^ + C = Cyan Highlighter

Apple + ^ + M = Magenta Highlighter

Apple + ^ + T = Text Note

Apple + ^ + N = Sticky Note

Apple + ^ + F = Footnote

Apple + ^ + V = Voice Note

Apple + ^ + B = Bookmark

Text

Apple + T = Style Plain Text

Apple + B = Style Bold

Apple + I = Italic

Apple + U = Underline

Window

Apple + M = Minimize

Apple + ' = Cycle Through Windows

Help

Apple + ? = Kurzweil 30000 Help

Movement within a Document

Arrow Up = Moves cursor up 1 line

Arrow Down = Moves cursor down 1 line

Arrow Left = Moves cursor to the previous word

Arrow Right = Moves cursor to the next word

1.10. General Information: Windows 8/10, Mac OS X compatibility

Last Updated: August 2016

Please see below for a list of the Kurzweil 3000 (K3000) related items currently compatible with Windows 8.x, Windows 10, Mavericks 10.9.x, Yosemite 10.10.x, El Captain 10.11.x

Our general system requirements can also be viewed here:

Windows

Macintosh

You can find information on updating your version of Kurzweil 3000 here: Updating/Patching Kurzweil 3000

Patches are also available for download from our website here: Kurzweil Updates

firefly website (www.fireflybykurzweil.com): the firefly website is fully supported to run on the latest desktop version of Windows and Mac OS. Note that it does require that your web browser support Flash. The system requirements and supported browsers are listed here: https://www.kurzweiledu.com/products/k3000-firefly-system-requirements.html
 
Windows 8 Compatibility

The latest builds of version 12 and higher are officially supported to run on Windows 8. If you have difficulties running Kurzweil 3000 on Windows 8, make sure you've patched to the latest version of your software.

There is a known issue in older release builds of v12 and v13 (such as what gets installed off an older version 12/13 DVD) of K3000 where if you update from Windows 8 to Windows 8.1 or to Windows 10 without first being fully up to date with Kurzweil; the K3000 the product will claim the trial has expired on the computer. As such, before you upgrade to Windows 8.1 or Windows 10 it's highly recommended to update to the latest edition available for your version. If you did not get a chance to do this and Kurzweil is stating it is a trial and not allowing you to register; the current fix for this issue is available here.

Windows 10 Compatibility

The latest builds for versions 13 and higher are officially supported to run on Windows 10. If you have difficulties running Kurzweil 3000 on Windows 10, make sure you've patched to the latest version of your software. Please note that versions older than 13 are not supported with Windows 10.

There is a known issue in older release builds of v13 and v14 (such as what gets installed off an older version 13/14 DVD) of K3000 where if you update from Windows 8 to Windows 8.1 or to Windows 10 without first being fully up to date with Kurzweil; the K3000 the product will claim the trial has expired on the computer. As such, before you upgrade to Windows 8.1 or Windows 10 it's highly recommended to update to the latest edition available for your version. If you did not get a chance to do this and Kurzweil is stating it is a trial and not allowing you to register; the current fix for this issue is available here.

Macintosh OS X Compatibility

K3000 v5 is not supported to run on OS 10.9.x or higher. You may encounter problems with scanning, reading, or recognition of PDF files if you're using an older version of K3000 with a newer Mac OS. More details:
- Cepstral Voices (included in K3000 v5) do not function on 10.9.x or higher. We suggest to either upgrade or to use the Alex voice for reading with K3000 v5. Alex comes bundled with OS X.
- K3000 v5 is known to have issues with the recognition of PDF files and/or scanning documents on OS 10.9 or higher. If you encounter these problems, please consider upgrading.
- We no longer support K3000 v5. If you own K3000 v5, please talk to our sales team about upgrading to the latest version of K3000: https://www.kurzweiledu.com/ContactSales.php

K3000 v14 or higher is supported on 10.7.x and higher.

For K3000 v14 or higher, we recommend to install the Acapela voices in the Extras folder for the best product experience. Install guides are available: here

How to download the newest and older versions of K3000

You can download the latest full build (e.g. all of the files on the DVD) version of K3000 for Windows from here: www.kurzweiledu.com/k3win

You can download the latest full build version of K3000 for Mac OS from here: www.kurzweiledu.com/k3mac

You can download older full build versions from here: https://www.kurzweiledu.com/k3000-previous-downloads.html

Make sure to download the version and edition that you own. So if you own K3000 v14 Standalone and have not yet upgraded (most likely a paid upgrade), download K3000 v14 standalone from the older versions link above.

 

 

 

1.11. General Information: Mobile and tablet device compatibility

Last Updated: August 2016

Device Compatibility Links:

Android Devices

Chromebook

iPad

iPhone

Microsoft Surface

Windows and Mac Tablets

Windows Phone

 

What are the features of Kurzweil 3000-firefly?

Please click here for an overview.

This video may also be helpful. 

 

Can the full version of the Kurzweil 3000 client software be installed on a tablet or smart phone device?

The Kurzweil 3000 (K3000) software is designed to run on a full Windows or Mac OSX desktop/laptop/tablet operating system (e.g. Windows 7 and higher; Mac OS X 10.9 and higher). Typically a smart phone would not be able to install Kurzweil, however a Windows or Mac tablet would most likely allow it. For other mobile devices, the Web License version of K3000 utilizes a complimentary web app called firefly, which can function on most mobile devices that have HTML5 support in their browsers. Please note that as there is a vast amount of HTML5 supported devices, as such we cannot guarantee every device will function 100% properly and are working on improving compatibly as time permits.

The system requirements for Kurzweil 3000 and firefly are available here: Supported Platforms

 

Where can I download a trial for Kurzweil 3000-firefly Web License?

If you do not already have access and would like to try it, please sign up for the trial. Make sure to choose the Kurzweil 3000-firefly Web License choice. You will be emailed a username and password when the activation form is complete. If you do not receive your email within 10 minutes, please check your SPAM folder.

 

How do you access firefly on an iPad?

We have a firefly iPad app specifically designed to work on the iPad platform.

The iPad app can be downloaded for free on an iPad from the App Store: https://itunes.apple.com/us/app/firefly-k3000/id535277727?mt=8

 

 

Android Devices:

On an Android, an HTML5 capable web browser is required, i.e. Chrome will allow you to access firefly. Some functions may not work 100% as expected, we are investigating.

An installable application for Kurzweil 3000 is not available.

 

Chromebook

On a Chromebook, your Chrome Browser supports HTML5 and will allow you to access firefly.

*NEW* You can also search for K3000 in the Chrome Web Store to get the app version of firefly.

An installable application for Kurzweil 3000 is not available.

 

iPad

For the iPad, please install our firefly iPad application from this link. Using the app, you may access firefly.

An installable application for Kurzweil 3000 is not available.

 

iPhone

If you use the Safari browser on your iPhone, you should be able to access firefly. Some functions may not work 100% as expected, we are investigating.

An installable application for Kurzweil 3000 is not available.

 

Microsoft Surface

If you are using the Surface 3 or higher, it is compatible with both firefly and Kurzweil 3000.

For more details, please refer to this article for compatibility information.

 

Windows and Mac Tablets

If your tablet has a full version of Windows or OSX, Kurzweil 3000-firefly is compatible. You may access firefly from your web browser, or install Kurzweil 3000.

 

Windows Phone

On a Windows Phone, an HTML5 capable web browser is required i.e. Chrome, EDGE, or Internet Explorer. Some functions may not work 100% as expected, we are investigating.

An installable application for Kurzweil 3000 is not available.

 

1.12. General Information: Cepstral voices incompatible with OS 10.9.x and up

Last Update: August 2016

Problem:

The Cepstral voices bundled with older Kurzweil 3000 (K3000) software do not function on Mac OS 10.9.x or greater. When you attempt to read with the Cepstral voices, you'll receive a message that the voices are not registered.

Information:

The developer OEM Cepstral voices (the version of the voices bundled with Kurzweil 3000) are not compatible with OS 10.9.x or greater. Personal fully-licensed Cepstral voices should not experience this problem.

Solutions:

- Use the Alex voice or other voices bundled with your Mac OS

- Starting with K3000 v5.0.27 (our latest build of v5 or higher), we are now including free high quality Acepela voices with the Mac version of K3000. These Acepela voices are compatible with OS 10.9.x or greater. These voices have to be installed separately. The installer files for these voices can be found in the Extras folder on the disc image (the .dmg file you download to update).

If you own K3000 v4 or ealier, please contact sales to inquire about upgrading to the latest version of K3000: https://www.kurzweiledu.com/ContactSales.php

If you own K3000 v5 or greater, Move to Trash your older version of the app and replace it with the latest (i.e. update your version of the software). Make sure you download the correct version you should be using and own. For example, if you own version 5 Standalone, you'll need to make sure you download the latest build/version of v5 Standalone. If you own version 14 Web License, make sure to download v14 Web License.

You can download the latest builds of K3000 here: https://www.kurzweiledu.com/k3mac

Identifying your Mac OS X version:

If you are not sure of what version Mac OS X is on your computer, simply click the Apple icon in the top-left hand corner of your screen and then select About this Mac. This will display your Mac OS X version.

1.13. General Information: Kindle format is not supported

Last Updated: August 2016

Can I use Kindle books with firefly, Kurzweil 1000 or Kurzweil 3000?

We do not support reading, viewing, or opening of the Kindle format. Kindle files will not open natively with our software as Kindle is a proprietary format meant only for Kindle supported devices from Amazon.

To see what file types are supported within your version of Kurzweil 1000 or Kurzweil 3000, navigate to the file open dialog window via File > Open. The supported formats are listed in the Supported files drop-down list.

1.14. General Information: Respondus LockDown Browser is not supported

Last Updated: August 2016

The Respondus LockDown web browser is not currently supported with Kurzweil 3000 (K3000) or firefly, including:

- The K3000 Read the Web web browser add-on
- Using and accessing the filefly website: www.fireflybykurzweil.com

This does not mean Read the Web or firefly won't work, only that if there are difficulties with using LockDown with our products, we cannot provide technical support to resolve the issues.

Official support for LockDown may change at a later date.

1.15. Video guides, including installation and firefly user management

You can watch videos detailing the download and installation process for Kurzweil 3000 Web License below.

Getting Started:

Kurzweil 3000-firefly Overview

firefly - How to create new users

firefly - How to structure your user tree

firefly - What is My Team?

firefly & Web License - How to create a new folder in the Universal Library

Macintosh:

Installing Kurzweil 3000 for Mac v14

Installing Kurzweil 3000 Acapela Voices for Mac

Installing Kurzweil 3000 for Mac Read the Web

Update Guide Kurzweil 3000 for Mac

Windows:

Installing Kurzweil 3000 for Win v14

Bringing Content into K3000:

Opening a PDF (Windows)

Using the Virtual Printer (Windows)

How to...

Set a default zoom value in K3000 (Windows)

 

1.16. Guide: How to open PDF files

Applies to: Kurzweil 3000, firefly (All versions)

Kurzweil and firefly can open PDF's directly. However, it is important to recognize that PDFs can come in a variety of configurations (image, text, locked). This understanding is integral when deciding how best to work with PDFs. Here is a table to help describe the features of each PDF type and its accessibility with our software.

To open a PDF in Kurzweil:

  1. In Kurzweil, go to File > Open.
  2. Navigate to your PDF file and select it.
  3. Click OPEN.

Your PDF will start opening in Kurzweil, it goes through a conversion process (OCR) - please wait for this to finish before attempting to read your document.

To Open a PDF in firefly:

  1. Login to fireflybykurzweil.com
  2. Navigate to your file list (HOME> Expand the username/folder you want to upload to)
  3. Click the UPLOAD button after selecting the public or private folder you want to upload to, covered in step 2.
  4. Select the PDF you would like to upload.

When you first open the file, there may be a delay until all the pages are available to read. If you receive an error that not all pages are available to display, please try again later.

1.17. Guide: How to disable Automatic Updates (Win)

Last Updated: August 2016


Issue:

Automatic Updates was a feature implemented in Kurzweil 3000 v14. Kurzweil 3000 (K3000), when run by an Administrator user on a computer, will automatically check for updates and attempt to install those updates. Depending on the environment, this may not be ideal behavior. K3000 is set to do this by default, but it can be disabled in different ways.

If K3000 is run by a limited user on the computer (such as a student logging into a computer in a lab), then it will not attempt to automatically update.

The following methods can be used to disable automatic updates.


Within the K3000 software (standard way, done on a case-by-case basis):

From within the K3000 software, you can go to Tools > Options > General. From the General panel, uncheck the option Turn on Automatic Update. Click Apply and then OK to apply the changes.

This option may not be available in earlier versions of K3000 v14. Make sure to update your software to see this option.


Outside of the K3000 software, replacing a value in a settings file (advanced method, IT assistance required):

There is a K3000 settings file that has a settings value that can edited to disable automatic updates. If K3000 is installed in many locations already, and you don't walk to each computer manually disabling the setting within the K3000 software (per above), you can instead create a deployment to replace this file with an edited version of the file where this value is modified.

Location:

Windows XP: C:\Documents and Settings\All Users\Shared Documents\KESI\K3000CommonSettings.k3s
Windows 7: C:\Users\Public\Public Documents\KESI\K3000CommonSettings.k3s

Find the line that reads AutoUpdate=1, and replace it with AutoUpdate=0

If the line does not exist, add a new line reading AutoUpdate=0

Disabling the setting during installation (advanced method, IT assistance required):

As part of a command-line installation, you can disable automatic updates by passing the AUTOUPDATE="1" property value to the installer. For example,

msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.15.msi" AUTO="1" EDITION="web" AUTOUPDATE="0" /qn /norestart

1.18. Guide: Registering Kurzweil 3000 (Win/Mac)

 

Applies to: Kurzweil 3000 Windows, Kurzweil 3000 Macintosh - Standalone versions, and the Windows Network Administrator version

 

General Questions

Registering Kurzweil 3000 (Win)

Registering Kurzweil 3000 (Mac)

Troubleshooting registration errors

 

General Questions 

 

What editions of Kurzweil must I register with a serial number in order to use?

Kurzweil 3000 Standalone, Kurzweil 3000 Network

In the case of Kurzweil 3000 Network, only the Network administrator tool on the machine acting as a server needs to be registered.

 

How do I find the edition of Kurzweil 3000 that I'm installing?

There are a few ways to find this out. Perhaps the easiest way is to look on the front of your case that Kurzweil 3000 came in; it should list on the front Standalone, Network, or Web License.

If this information is not available to you, or the information is lost, please contact customer service or your sales rep to inquire further.

Where is the serial number located, and what does it look like? 

Your serial number is either on a card that came in your box, or on the back/inside of your box/case that Kurzweil 3000 came in on a white sticker. For older versions, your serial number will start with a 3 for the Windows version and a 2 for the Mac version. Starting with version 14, Mac and Windows serial numbers both begin with 3. Serial numbers are typically 13 digits long. For example, a serial number starting with 313 would be for Kurzweil 3000 version 13, for Windows.  A serial number starting with 205 would be for Kurzweil 3000 version 5, for Mac and any serial number starting with 314 or higher will be for both Mac and Windows.

If multiple licenses were purchased, at the end of the serial number there may be a hyphened suffix (e.g. 31300123456789-5) with a value representing your number of licenses. This suffix (-5) can be entered during the registration process if desired but is not required.

You may also notice PRO C or NT ADMIN in front of your serial number, these are not part of your actual serial number; please do not enter them during the registration process.

 

What if there is no serial number in the locations described above?

If you have no serial number on the back of your case, first check the edition on the front of the case. If it states that you have Web License, the Web License version does not have serial numbers used for registration. If you find you have the Web License version and just installed Kurzweil 3000 but are being prompted to register you will need to un-install and re-install the software. During the re-install process make sure to select the Web License version when prompted instead of Standalone.

If you were provided a username and password for firefly or VPORT, use those credentials to log into an installed Kurzweil 3000 Web License client, it will ask you for this when you launch the product.

 

I've lost my serial number, is there a way to retrieve it?

Please contact customer service and they will do their best to assist you. For customer service to best assist you, please collect all available information that can obtain about your order before reaching out to them if possible.

 

Is it possible to use a Mac serial number to register a Windows version or vice versa?

Yes, but only if you have version 14 or higher of the product or the Web License Edition which does not require registration. For versions 13 and lower of Standalone, if you have a serial number starting with 2, it is for Mac, and if you have a serial number starting with 3, it's for Windows. These older serial numbers will only register their prospective versions. If you are interested in upgrading one of your Standalone or Network versions, please contact customer service or your sales rep.

Registering Kurzweil 3000 (Win)

 

Important:

You must have administrator privileges to the computer in order to register successfully. If you do not have these privileges, your system code will be missing during registration and you will not be able to proceed. Information on how to troubleshoot the issue can be found here.

After installing your software and before registering, it's highly recommended to update your software first. An installation from the DVD is rarely up to date due to the frequency of our free software updates. The only exception to this, is if you downloaded Kurzweil from our website; these downloads are always up to date.

 

Instructions to register Kurzweil 3000 for Windows:

The first time you launch Kurzweil 3000 after installation, you will be asked you to register the software. Please note if you ever have to install Kurzweil 3000 again, you will need to register it again. If you choose to register online, documenting your registration username and password is highly recommended.

After selecting the option to Activate Now, you will see below:

Online – This allows you to use an existing online account, or to create one so you may register online.

Phone – This prompts you to call customer service to register your software via phone.

Key Disk – Legacy versions of our software required this option. Please contact customer service for further assistance with this option.

 

Phone Registration (Win)

 

 

Product Information – A text box here will contain your System Code. If your System Code is blank, please click here for help.

Customer service will request your System Code as it's required to register over the phone.

Unlock Code – There are two text entry boxes here: 1) The first box is requesting your Serial Number for your product. If you need help finding your serial number please click here. 2) The second box is your Unlock Code. Customer service will provide this code to you once they have all the required information.

When all information has been entered, click the Register Product button.

 

Online Registration (Win)

 

 

Use an Existing Account - This choice will ask for your username and password, that you would only have if you registered online previously. Selecting this option would re-populate your information and allow you to re-register your software.

I Forgot my Username or Password - If you registered online, this choice will attempt to email the username and password that you used in your previous registration. Once you receive this information you can select Use an Existing Account to register online with the retrieved username and password. If your email address has since changed, please contact customer service for assistance.

Create a new account- This choice will allow to create a new registration account. Please be aware that the username you create must be unique. If it is not unique the system will explain that the username already taken. If you are having trouble finding something unique, try reversing your first/last name or adding some numbers at the end.

 

Detailed Instructions for creating a new account (Win)

First, please make sure to select Create a New Account and then select the Next button.

 

Creating a new user name and password for your account

 

 

User Name – Type in a unique username in this box. More information about unique usernames can be read in the Create a new account section under Online Registration above.

Password – Type a password that you would like to use in this box.

Verify – Type your password again in this box, then select the Next button.

 

Registration Information Screen (1 of 2)

 

 

Please fill out all required information. Required fields are noted with an asterisk (*) and appear in red. Make sure to un-check the Institutional/Business Purchase check-box if you are registering the software for a personal purchase; this will make this field not required.

 

Registration Information Screen (2 of 2)

 

If you do not remember or do not have the Purchase Month or Year please contact customer service for assistance.

Purchase Month - The month the software was purchased.

Purchase Year – The year the software was purchased. For older versions of our software, entering a year prior to 2013 may not be a valid entry unless you update your software first before attempting to register it.

Operating System – Select your operating system. Windows 8 may not be a choice for older versions; please select Windows 7 if you run into this issue.

Serial Number – Please enter your serial number. More information about finding your serial number is here.

System Code – The numbers in this field should automatically populate. If this field is empty, you may not be logged into your computer as an administrator user, or may you be attempting to register an older version. If this field does not populate, please view the troubleshooting steps here.

Purchase Type – If the software is a new purchase and you had no previous versions of Kurzweil 3000, select New Purchase. If you owned an older version and received a discount via an upgrade purchase, select Upgrade.

When all fields are filled out, please select the Register button.

If you receive no errors, congratulations you have created a new account!

 

Registering Kurzweil 3000 (Mac)

After installing Kurzweil 3000, the first time you launch the product it will ask you to register it. Please note if you ever have to install Kurzweil 3000 again, you will need to register it again. If you choose to register online, documenting your registration username and password is highly recommended.

 

When you select to register your product, you will see below:

New Online Account - This choice will allow to create your own account to register your product with.  Please be aware you create a unique Account Name. If it is not unique the system will explain that the Account Name is already taken. If you are having trouble finding something unique, try reversing your first/last name or adding some numbers at the end. For detailed instructions, click here.

Existing Online Account - This choice will ask for your Account Name and Password, that you would only have if you registered online previously. Selecting this option would allow you to re-register your software using your existing Account Name and Password.

Example:

Retrieve Forgotten Online Account Info - If you registered online, this choice will attempt to email the username and password that you used in your previous registration. Once you receive this information you can select Use an Existing Account to register online with the retrieved username and password. If your email address has since changed, please contact customer service for assistance.

Example:

Phone - This button will bring up phone registration, allowing you to register without internet access.

Example:

System Code – A text box here will contain your System Code. If your System Code is blank, please click here for help.

Customer service will request your System Code as it's required to register over the phone.

Serial Number - Please type your serial number here. If you need help finding your serial number please click here

Unlock Code –A text box is prompting for an Unlock Code will be here. Customer Service will provide this code to you once they have all the required information.

When all information has been entered, select the Next button to complete the process.

 

Detailed Instructions for creating a new account (Mac)

First, make sure to select New Online Account and then select the Next button, as in the below example:

 

 

Creating a new user name and password for your account

Upon clicking next, after selecting the New Online Account option, you will see below:

 

Account Name – Type in a unique Account Name (also called a username) in this box. More information about unique usernames can be read in the Create a new account section above.

Password – Type a password that you would like to use in this box.

Confirm Password – Type your password again in this box, then select the Next button

 

Registration Information Screen (1 of 2)

Please fill out all required information, which would be all fields with an asterisk. (*) Click the Next button when you are done.

 

Registration Information Screen (2 of 2)

If you do not remember or do not have the Purchase Month or Year please contact customer service for assistance.

Serial Number – Please enter your serial number, more information about finding your serial number is here.

Purchased Month - The month you purchased the software.

Purchased Year – The year you purchased the software. Please note 2013 may not be available if you did not update your software first before attempting to register it.

As: Select New Purchase, if it is a new purchase and you had no previous versions of Kurzweil 3000. Select Upgrade if you owned an older version and received a discount via an upgrade purchase.

For:  Please select your option via the drop-down arrow.

From:  Please select your option via the drop-down arrow.

When all of the above is complete, please select the Next button.

If you receive no errors, congratulations you have created a new account!

Troubleshooting registration errors

 

You are receiving a message that you must be an administrator 

If you are the administrator and you are receiving this error, then you are most likely trying to register an older version of Kurzweil on a newer operating system.

First, try updating your software first and then trying again. This may resolve the issue, if not continue reading.

 

Alternate solution (Win):

1. Double click into your C: drive from Computer in Windows

2. Navigate to: C:\Program Files (x86)\Kurzweil Educational Systems\Kurzweil 3000

3. Find the Kurzweil 3000 application, right click it and select Run as Administrator

4. Select yes, allow, etc. to any prompts that may appear after selecting Run as Administrator

5. When you run Kurzweil 3000 via the above steps, you should be able to register without error.

 

Your System Code is empty

You most likely are not logged into your computer as an administrator.  Please contact someone with administrative credentials for the computer you're using and ask them to log in and register the software for you. If you are the administrator, please check your system time, date, and year and correct them if they are inaccurate. If none of these are issues, and you are running a Windows operating system; please try the steps listed above under the Alternate solution section listed above.

 

You receive a message that your serial number is not valid version X serial number for your copy of Kurzweil, where X is the version number.

Please check your version that you have installed via Help > About Kurzweil 3000 in the software itself. If you find a mismatch, for instance it states you have version 12, but you are expecting a different version, please install the proper version and try registering again. Your serial number must be for the same version you have installed, see below for some serial number examples for ease of identifying your version number.

Version examples; serial number starts with:

204... – Macintosh version 4

205... – Macintosh version 5

310... – Windows version 10

311... – Windows version 11

312... – Windows version 12

313... – Windows version 13

314... – Windows version 14 & Mac version 14

Etc.

 

You receive an error that your user name is already taken

To resolve, please try another user name. If you are having trouble finding something unique, try reversing your first/last name or adding some numbers that you will remember to your user name. Document your username and password once the system accepts it so you may use it again if you ever need to re-install the product.

1.19. Guide: General tips for downloading K3000

Last Updated: August 2016

If you are downloading Kurzweil 3000 (K3000), it is a very large download compared to other programs that you may be use to downloading. As such, if you are having trouble getting the download to finish, this article may be helpful to you. K3000 can take anywhere from 10 minutes to over an hour depending on your connection speed.

Downloading K3000:

You can download the full latest build of K3000 from the following links:

Windows

Mac

For previous versions, please use the link below: Mac/Windows previous versions

Make sure to download the version and edition that you own. So if you own K3000 v15 standalone, make sure to download that.

Downloading Tips:

1. When possible, download from a computer with a wired connection instead of a wireless connection.

2. If you are on a wireless connection and experiencing slow or incomplete downloads, try getting closer to your wireless router.

3. If a wired connection is not possible and you are not having any success downloading via a wireless connection, we suggest to download the software on another machine with either a better wireless connection or preferably a wired connection. The next step would then be to save the completed download to a USB drive, and finally bring the USB with the downloaded file on it to the computer that you need to install K3000 ON.

4. If none of the above helps, try using a different web browser to download Kurzweil with. If you're having problems with Internet Explorer, read this article: Guide: Tips for downloading Kurzweil and updates with Internet Explorer

5. If downloading does not appear to be possible, you will need to install from the K3000 DVD. If you do not have a DVD drive you may need to plug in an external DVD drive to use the DVD method.

1.20. Guide: Tips for downloading Kurzweil and updates with Internet Explorer

Last Updated: July 2016

Issue:

If you're using Internet Explorer, you may be prevented from downloading the full installer of the Kurzweil 3000 (K3000) software and updates/patches available on our website. This is not a problem with our software or website, but a security measure within Internet Explorer.

When you experience this issue you will see a prompt that states: "To help protect your security, Windows Internet Explorer blocked this site from downloading files to your computer. Click here for more options..." 

For more information regarding downloading, see here: General tips for downloading Kurzweil 3000

Possible Solutions:

1. When you click the link to download the file, choose the Save option when asked if you want to Save or Open. Once the file is done downloading, you can try running it by clicking the Run or Open button.

2. If that does not work, please refer to this Microsoft article for more help: http://msdn.microsoft.com/en-us/library/dd565669%28v=vs.85%29.aspx#workaround

3. After following the instructions in the Microsoft article above, attempt to download and run the file again. Again choose the Save option when asked if you want to Save or Open. Once the file is done downloading, you can try running it by clicking the Run or Open button.

1.21. Guide: K3Automater Information & Troubleshooting (Win)

Applies to Versions: Kurzweil 3000 (Win) - All currently supported editions

Note: This feature is not available in the Kurzweil 3000 for Windows USB versions, Kurzweil 3000 v11 Web, or any of the Kurzweil 3000 for Macintosh versions.

Note: In order to use the Automater, Kurzweil 3000 must be installed on the machine.

Quick Links:

Guide to updating / patching Kurzweil 3000

What is the Automater?

The K3Automater is a program that is typically used by institutions who offer a scanning service to their students. It is designed for mass conversion of files captured by a high-speed scanner into .KES format.

If you have a high speed scanner, it is often more efficient to use that scanner's software to scan your material rather than use Kurzweil 3000. The result of the scanning process is a set of TIFF files.

Kurzweil 3000 Automater simplifies the process of converting those scanned TIFF files to KES files.

The Automater can also be used to convert PDF files.

When would you want to use the Automater?

The typical workflow for a customer using the K3Automater would go something like this:

  • The customer has a high-speed scanner and a textbook that they wish to convert to .KES format, OR a file/series of files from a publisher (in TIFF or PDF format) containing images for each page of a book that they wish to convert to .KES format. TIFF and PDF are the formats supported by K3Automater since they allow for multiple page images in a single file.
  • The K3Automater is configured to look for PDF or TIFF files in a specified directory on the system it is installed on (called the "Source Hierarchy"). It is also configured to place output KES files in a specified directory (called the "Destination Hierarchy"). These special folders are called Hierarchies since if there are multiple directories in the Source Hierarchy K3Automater will mirror that same directory structure in the Destination Hierarchy. This makes it easier for the customer to organize and locate specific files. Note that K3Automater must be installed on a machine which has a valid copy of Kurzweil 3000 Pro (Color or B/W) installed as well.
  • If the customer is starting from a textbook, they run the textbook through the high-speed scanner and use the image capture software provided by the scanner manufacturer to capture images to 300-DPI PDF or TIFF files.
  • The PDF/TIFF files that were received from the publisher or captured from the high-speed scanner are placed into the directory specified as the "Source Hierarchy" in the K3Automater program.
  • Leave the machine on. Go get a cup of coffee. Better yet, go home for the night and check on it tomorrow.
  • The K3Automater will chug through all the PDF and TIFF files it finds in the Source Hierarchy, converting each to a KES file by running it through Kurzweil 3000 and placing the resulting file in the appropriate directory in the Destination Hierarchy.

How to use the Automater

To use the Automater:

1. Create a "source" folder on your hard drive (or elsewhere on your system), and place the TIFF and/or PDF files into it.

2. Create a "destination" folder on your hard drive (or elsewhere on your system). This is where you want Kurzweil 3000 to place the converted KES files.

3. Run K3Automater.exe on a system that has Kurzweil 3000 installed.

The Kurzweil 3000 Automater dialog box appears.

4. Specify the folder which contains the TIFF and/or PDF files in the Source Hierarchy box, and the folder which you would like to use for the KES files in the Destination Hierarchy box.

  • You can also use Browse to find the folders on your system or over your network.
  • Note: If the Source folder contains a TIFF file and a PDF file with the same name, you will only get one .kes file in the Destination folder.

5. Specify or browse to the folder which you would like to use for the KES files in the Destination Hierarchy box.

6. If you want, you can use Command Arguments to instruct the Automater to perform additional tasks, such as deleting the source file after conversion.

  • The default command argument -in:^S -out:^D -x , simply takes the source path and file name (^S) as input, and outputs it to the destination path and file name (^D). "-x" indicates the end of the command line.

7. Click OK.

  • When the Automater is done converting the files, it waits for more files in the Source folder.
  • To stop the Automater, click Cancel. 

Notes:

  • You can add more files to the Source folder while the Automater is converting existing files. You do not need to restart; it checks the source folder every few seconds for additional work.

  • The Automater remembers the Source and Destination hierarchies you specify, so the next time you use it, these hierarchies appear in their respective boxes.

  • If Kurzweil 3000 is configured to use the Ask for User at Startup option, you should use the -user:name command option. If you don't, you will be forced to log on each time the Automater begins to convert a file in the Source folder.

 

Where can I download the Automater?

For customers that do not have access to their kurzweil 3000 media, Or are looking for the latest version they can download from this Direct Link:

Latest Automater

Does the Automater work with Kurzweil 3000 Web License Editions?

Yes, but only on versions 12 and higher. Make sure to enter your Web License username and password into the Automater for proper function with the Web License version.

Tips for troubleshooting the Automater

Note: Always update Kurzweil before you attempt troubleshooting. Please review our Guide to updating / patching Kurzweil 3000 if you are unsure how to patch or update your Kurzweil product before proceeding.

Note: certain file names will not be processed correctly by the Automater. Avoid spaces, hyphens, and any characters besides alpha and numeric..

  • Make sure you are logged into Windows as an administrative user.
  • You will want to verify that you are updated to the latest version of your Kurzweil NT product (view note for assistance)
  • Make sure you have adequate space available on your hard disk drive. Then make sure your temporary folder (typically in "C:\Documents and Settings\<username>\Local Settings\Temp", where <username> is the name you use to log on to Windows) does not have its Read Only attribute set. Finally, make sure your user account has permissions to access your "temp" folder. Consult your Microsoft Windows documentation or see your System Administrator for help in checking these items.
  • Try to print something to the KESI Virtual Printer. It should print out into Kurzweil as it would on a piece of paper. If it doesn't, follow the below steps:

1. Close Kurzweil 3000 and any programs that are currently running.

2. Place your Kurzweil 3000 Windows install CD into your CD-ROM drive. An install window will pop-up prompting you to install. Cancel out of this.

3. In Windows, click on Start > Control Panel > Printers and Other Hardware > Printers and Faxes > Add Printer

4. Double-click Add Printer to Run the Hardware Wizard to add a printer

5. In the Hardware Wizard, choose to create a Local Printer > add the printer manually > assign it to LPT1 port > choose the option Have Disk

6. In the Have Disk window, click Browse. Browse to D:\KESIPrint\2000 > click on the .INF file you see there and Open it.

7. Follow the prompts on the screen to finish the installation of the KESI Virtual Printer

8. After the Virtual Printer is installed, go to Printers and Faxes again.

9. Right-click the KESI Virtual Printer, and choose Properties.

10. In the KESI Virtual Printer Properties window, go to the Advanced tab. Mark the radio button (circle button) Print Directly to Printer. Click Apply.

11. Go to the Ports tab. Click Add Port, choose the port type Local Port from the list, and click the New Port... button. Name the port Kesi Virtual and click OK.

12. Close the window where you can select a new port type, and go back to the Ports tab of the KESI Virtual Printer Properties.

13. Click Apply to assign the KESI Virtual Printer to your new Local Port titled Kesi Virtual. Click OK to close the Properties window.

14. Run Kurzweil and minimize it. Try to print something to the KESI Virtual Printer. It should print out correctly into Kurzweil.

Make sure .pdf files are properly associating themselves with Kurzweil:

1. Navigate to C:\Program files\Kurzweil educational systems\Diags\fileassociate.exe. (On Windows Vista or Windows 7 64 bit), Navigate to C:\Program files (x86)\Kurzweil educational systems\Diags\fileassociate.exe.

2. Enter PDF in the extension and click Get Current Association

3. It should show you the correct path for acrobat version x

4. Click OK

5. Click Associate and accept the change (even though it's not really changing anything)

6. Try opening a pdf again

7. Run the Automater again

8. If you are still experiencing errors, try changing your OCR Engine. This can be done through Kurzweil. Click on Tools > Options > then click on the Scanning icon. Try FineReader, ScanSoft Accurate and Fast.

9. Finally, please verify your system specs. If your computer is lacking RAM or processing speed, you will encounter issues using the Automater and opening up larger files.

Automater Command Arguments:

-in:file name.foo file to open

-out:file name.foo file to save

-stat:file name.foo file to save recognition statistics

-user:name change user name

-x exit end the command line (must be last)

-d delete previous "-in" file

-2page turn on 2 page mode

-autorotate force auto-rotate ON

-rotate0 rotate 0 (disable auto-rotate)

-despeckle force despeckle ON

-nodespeckle force despeckle OFF

-deskew force deskew ON

-nodeskew force deskew OFF

-despeckle force despeckle ON

-nodespeckle force despeckle OFF

Typical usage:

-in: foo-bar.tif -out: my file.kes -d -x

Notes:

  • Currently -d applies only to TIF and PDF files.

  • Currently only one file may be opened.

  • Use full pathnames for -in and -out when running from a DOS command line.

  • If the output file exists, it will be overwritten without warning.

  • Filenames can contain "-" but not " -" (hyphen with a preceding space).

Viewing Automater Recognition

The Automater's Statistics function can help you to determine the quality of the recognition process performed by the OCR engine selected in the Kurzweil 3000 Scanning Options pane.

To view recognition statistics:

Click the Automater's Statistics button.

This opens the Recognition Statistics dialog box, which contains a number of statistics regarding the recognition of the files processed by the Automater.

For each processed file, the following statistics are provided:

  • The number of pages.

  • The number of characters recognized.

  • The Confidence Level.

Interpreting the Confidence Level

Confidence Level is a measure of how confident the system is about the recognition process. The higher the number, the more confident Kurzweil 3000 is regarding the accuracy of the recognition process. You can consider a Confidence Level of 95 as a borderline level between a good recognition and one that requires a visual inspection of the file.

When you inspect your files, look for some of the following recognition anomalies that may be affecting the confidence level:

  • If the files were originally created via scanning, look for broken or touching characters. This could indicate that the original scanning brightness was too low. You'll will need to edit the underlying text in order to correct these problems.

  • In some cases, the OCR engine might try to recognize text within a graphic and either fail completely or misrecognize the characters, causing a lower confidence level number. However, this may or may not be important to you, since you might not want this type of text read anyway. If you don't want the text read, and Kurzweil 3000 is reading it (poorly), use the Zone Editor to designate the area that the text appears in as a graphic.

1.22. Guide: MSI Deployment & Remote Installation - K3000 v15 (Win)

Last Updated: June 2016

Applies to Versions: Kurzweil 3000 Windows Version 15 - Standalone, Network, Web License

This article is written for system or network administrators attempting to create an enterprise-level silent installation/deployment of Kurzweil 3000 (K3000).

Step Summary:

1. Uninstall any older version of K3000 on the computers

2. Download the latest full build installer for K3000 v15, don't use the DVD

3. Extract and copy the K3000 installation files to your distribution point

4. Install Visual C++ and .NET dependencies before K3000 v15

5. Install K3000 v15 from the MSI

6. Testing the MSI

7. Install Acapela Voices

Additional Info:

- How to install future MSI patches for K3000

- How to use Orca to modify MSI files to "bake in" property values instead of command-line arguments

1. Uninstall any older version of K3000 on the computers

For K3000 v15 to install properly, you must first uninstall any older version of K3000. For example, if you have K3000 v14 installed, you must uninstall K3000 v14 first before installing K3000 v15.

All of K3000's MSI installers can also work as uninstallers if you pass the msiexec uninstall command switch /x to the MSI.

If you still have your K3000 v14 installation files on your distribution point, you can use those to uninstall K3000 v14; you would need K3000 v13 installation files to uninstall K3000 v13, etc.

Steps:

1. Locate the K3000 v14 installation files on your distribution point (network share drive).

2. If you no longer have the K3000 v14 installation files, you can download them from here: https://www.kurzweiledu.com/k3000-previous-downloads.html

3. The command-line to silently uninstall K3000 v14 would be:
msiexec /x "<path to K3000 v14 installation files>\Software\Kurzweil 3000 v.14.msi" /qn /norestart

4. Deploy the uninstall job, ensuring that the older version of K3000 is uninstalled on the computer grouping.

5. Get ready to prepare your K3000 v15 silent install following the instructions below.

2. Download the latest full build installer for K3000 v15, don't use the DVD

We release a new build of K3000 v15 (i.e. an updated version) at the beginning of each month. It's always recommended to install from the latest downloadable build, because the build on the DVD is often outdated.

Download the latest build of K3000 v15 from here: https://www.kurzweiledu.com/k3win

Make sure to download the correct edition, e.g. if your organization purchased the Web License edtion, make sure to download that; don't download Standalone if you need to install Web License.

3. Extract and copy the K3000 installation files to your distribution point (network share)

The downloaded file is a self-extracting EXE. Running or extracting the EXE will create an InstallTemp[...] folder that contains the installation files for the latest full build of K3000 v15. To simplify instructions, rename that InstallTemp[...] folder to K3000v15.

Copy the K3000v15 folder to a distribution point, usually a shared folder or drive, on your network.

4. Install Visual C++ and .NET dependencies before K3000 v15

A regular full UI install of K3000 (i.e. double-clicking Setup.exe file and following the GUI prompts) will automatically install the following Visual C++ and .NET redistributables if they're not already installed on the computer; however, when the K3000 installer is run silently (i.e. a msiexec deployment made with a /qn switch) it does not install these redistributables.

The following redistributables must be installed before doing a silent MSI install of K3000:

Microsoft .Net Framework 4.0 Full

Download: https://www.microsoft.com/en-us/download/details.aspx?id=17718

Silent install command-line example:
<filename>.exe /q /norestart

General info regarding deployment: https://blogs.msdn.microsoft.com/astebner/2010/05/12/silent-install-repair-and-uninstall-command-lines-for-the-net-framework-4/

How to create and install as a MSI: https://blogs.msdn.microsoft.com/astebner/2010/06/04/how-to-create-an-administrative-install-point-for-the-net-framework-4/

Microsoft .Net Framework 4.0 Full Update KB2468871

Download: https://www.microsoft.com/en-us/download/details.aspx?id=3556

Microsoft Visual C++ 2013 Redistributable Package x86 & x64

Download: http://www.microsoft.com/en-us/download/details.aspx?id=40784

Microsoft Visual C++ 2013 Redistributable Package x86 (required for both 32-bit and 64-bit OSes)
Microsoft Visual C++ 2013 Redistributable Package x64 (required for 64-bit OS only, must be installed after the x86 package)

Silent install command-line example:
vcredist_x86.exe /install /quiet /norestart
vcredist_x64.exe /install /quiet /norestart

How to create and install as a MSI: http://www.applepie.se/visual-c-2013-silent-install-and-msi

Warning: There's a third version of the 2013 Visual C++ redistibutable, the arm version which is made for Windows 8 tablets, and may be downloaded as part of an automatic update from the Windows Store. The arm version is not compatible with K3000. If this package is installed, make sure to uninstall it from the computers first.

5. Install K3000 v15 from the MSI

In step 3, you extracted the installation files to a K3000v15 folder and copied it to your distribution point. Keep the files together in their relative location in the K3000v15 folder, with the path to the MSI being <path to distribution point>\K3000v15\Software\Kurzweil 3000 v.15.msi

Remember to install the correct edition of the software. So if your organization owns the Web License edition, use the command-line properties for Web License.

Standalone Edition

Properties

Values

Description

AUTO

1

Required property value for silent installs.

EDITION

standalone

Determines the type of client that is installed.

Command-line example (single line):

msiexec /i "<path to distribution point>\K3000v15\Software\Kurzweil 3000 v.15.msi" AUTO="1" EDITION="standalone" /qn /norestart

Note:

The Standalone edition in order to be usable must be activated on each computer after installation. This can be accomplished by completing a registration chute within the K3000 software after installation. Registration requires a serial number (the serial number should start with 31500...)

 

Network Edition - Standard Network Client

Properties

Values

Description

AUTO

1

Required property value for silent installs.

EDITION

net

Determines the type of client that is installed.

SERVER

<IP address>

e.g.: 172.3.1.0

This is the internal static IP address of the computer where the Kurzweil 3000 Network Engine (the network licensing server) is installed. The IP address of "172.3.1.0" is an example.

Command-line example (single line):

msiexec /i "<path to distribution point>\K3000v15\Software\Kurzweil 3000 v.15.msi"AUTO="1" EDITION="net" SERVER="172.3.1.0" /qn /norestart

 

Network  Edition - Remote/Take Home Client

Properties

Values

Description

AUTO

1

 Required property value for silent installs.

EDITION

netpro

Determines the type of client that is installed.

Command-line example (single line):

msiexec /i "<path to distribution point>\K3000v15\Software\Kurzweil 3000 v.15.msi"AUTO="1" EDITION="netpro" /qn /norestart

Note:

It is advised to not install Network Remote Clients remotely or through deployments.  The idea behind a Network Remote Client is to install Kurzweil 3000 on a user's home computer, where it will temporarily function without access to the Internet or a network connection.

After installation the Network Remote Client will not function until it is activated with a License-to-Go code. You can generate License-to-Go codes from your Kurzweil 3000 Network Engine (your license server).  Generating such codes will "check out" the license from your server.

Warning: The Network Remote Client will only function when run by an Administrator.  Restricted users cannot run the Network Remote client.

 

Web License Edition

Properties

Values

Description

AUTO

1

Required property value for silent installs.

EDITION

web

Determines the type of client that is installed.

Command-line example (single line):

msiexec /i "<path to distribution point>\K3000v15\Software\Kurzweil 3000 v.15.msi" AUTO="1" EDITION="web" /qn /norestart

 
Disabling Auto-Updates During Installation (Optional)

By default, Kurzweil 3000 (any edition) will attempt to search for updates and install any updates it finds when launched by an Administrator on a computer.  This can be disabled during installation by adding the optional property value.

Properties

Values

Description

AUTOUPDATE

0

Disables auto-updates.

 

1

Default value if not specified. Kurzweil will check for updates and install any it finds each time it's launched by an Administrator.

Command-line example (Web License Edition):

msiexec /i "<path to distribution point>\K3000v15\Software\Kurzweil 3000 v.15.msi" AUTO="1" EDITION="web" AUTOUPDATE="0" /qn /norestart

6. Testing the MSI

Before you create a deployment, you may want to test the installer manually.

1. Run cmd.exe (right-click > Run as Administrator if UAC is enabled on the computer)

2. Excecute a Windows Installer (msiexec.exe) installation via a command-line example above.3. To monitor installation, you can observe the msiexec.exe process in Task Manager.

3. The installation should be considered complete when:
    a) All instances of the msiexec.exe process are no longer taking any CPU resources.
    b) There is a Kurzweil 3000 shortcut created on the desktop.
    c) There is an entry Kurzweil 3000 v.15 in Windows' installed programs.

You can also test by running a batch script (.bat) file.

Batch script example (Web License Edition):

     @ECHO Installing Kurzweil 3000 Web Licensing from a shared folder on your network.  This may take upwards of 20 minutes.  Please wait...

     @ECHO OFF

     msiexec /i "<path to distribution point>\K3000v15\Software\Kurzweil 3000 v.15.msi" AUTO="1" EDITION="web" /qn /norestart

     exit

7. Install Acapela Voices

If you want extra high quality Text-to-Speech (TTS) voices and languages to use within K3000 v15, we recommend installing the Acapela high quality voices that are licensed for K3000. They're free for you to download.

Note that K3000 will already come installed with high quality US English, Spanish, and French Canadian voices. Installing additional Acapela voices is entirely an optional step.

Instructions:

1. Download the installers.

The Acapela voice installers can be found here: http://www.kurzweiledu.com/k3win

The installers are packaged as self-extracting EXE files. Running or extracting the EXE will create a folder named (for example) InstallTemp_AcapelaEnglishNonUSVoices_1500 containing the installation files. Feel free to rename the folder.

2. Copy the folder to your distribution point.

3. There are no special property values required to be passed to the Acapela voice MSI installers.

Command line example for a silent install without restarting:

msiexec /i "<path to distribution point>\AcapelaEnglishNonUSVoices_1500\Acapela English Non-US Voices.msi" /qn /norestart

How to use Orca to modify MSI files to "bake in" property values instead of command-line arguments

Kurzweil requires a certain set of property values to be passed to the MSI in order to install correctly. These property values can be passed via command-line as noted in the above tables and examples. However, when deploying through systems where these additional command-line switches may not be guaranteed to pass properly, it is recommended to directly modify these property values in the Kurzweil 3000 v.15.msi file's database Property table.  This way you can "bake in" everything to the .msi, so you can simply add the MSI to a job and it will install properly. It also simplifies future redistrubtion of the .msi.

If you own a Windows server, it is recommended to download and install Orca to edit values in the database Property table of the Kurzweil 3000 v.15.msi file.

Orca is normally included in the Windows SDK. For your convenience, we've included it as an attached download at the bottom of this article (scroll down).

Instructions:

1. Download and install Orca. Choose to do a Complete install.

2. Navigate to <path to distribution point>\K3000v15\Software\Kurzweil 3000 v.15.msi and right-click the MSI > Edit with Orca.

3. Find the Property table (in the left column of Orca's GUI).

4. Rows for AUTO, EDITION, SERVER, and AUTOUPDATE are all found in the Property table (found in the table on the right side of the GUI). Sort the Property table alphabetically so you can easily find the applicable fields. Click in the applicable value fields to edit them. Do not attempt to edit fields/values not specified within this article.

5. When entering values in to database fields, do not include "quotes" around each value like you would when passing Property values via command-line. Edit the applicable values and then File > Save changes to the Kurzweil 3000 v.15.msi file. Do not create a .mst file to apply the changes.

6. After saving the changes and exiting Orca, right-click the MSI file > Edit with Orca again, go back to the Property table and to verify that your changes took.

If you edit the file this way you do not have to worry about passing these property values during installation via command-line.

How to install future MSI patches for K3000

If you have older versions of K3000 v15 installed, you may want to update the software (e.g. from v15.01 to v15.04) through installing a patch. We have MSI patches available that can can be installed silently.

You only need to install the latest patch to fully update K3000. For example, if you have v15.01 installed and want to update to the latest verison, which at the time would be v15.04, then you only need to install the v15.04 patch. You don't have to install the v15.02 patch and then the v15.03 patch.

Instructions for silently installing the .msi patch can be found here: http://support.cambiumtech.com/index.php?pg=kb.page&id=1793

1.23. Guide: MSI Deployment & Remote Installation - K3000 v14 (Win)

Last Updated: June 2015

Applies to Versions: Kurzweil 3000 Windows Version 14 - Standalone, Network, Web License

These instructions do not apply to Kurzweil 3000 (K3000) v12 and K3000 v13. This article is written for system or network administrators attempting to create an enterprise-level silent installation/deployment of Kurzweil 3000.  Desktop technicians, teachers, or home users should conduct manual installations of the software.


Uninstall any older version of K3000 existing on your computers

Due to architecture changes in the K3000 v14 software, you cannot install K3000 v14 over previous versions (such as K3000 v13.x, v12.x, etc.). So if you have K3000 v13 installed on a computer, you must first uninstall K3000 v13 before installing K3000 v14.

All of K3000's MSI installers can also work as uninstallers if you pass the msiexec uninstall command switch (/x) to the MSI. For example, if you have K3000 v13 installed on your computers, you're looking at the following steps before you attempt to install K3000 v14:

1. Locate the K3000 v13 installer files on your distribution point (network share drive).

2. If you no longer have the K3000 v13 installer files, you can download them from here: https://www.kurzweiledu.com/k3000-previous-downloads.html

3. The command-line to silently uninstall K3000 v13 would be: msiexec /x "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.13.msi" /qn /norestart

4. Deploy the uninstall job, ensuring that the older version of K3000 is uninstalled on the computer grouping.

5. Get ready to prepare your K3000 v14 silent install following the instructions below.


Download the K3000 software (don't use the DVD)

Use the latest downloadable build available from the link below. The downloadable build is always up-to-date, unlike printed DVDs. If you install from the copied contents of the DVD you may encounter installation errors following these instructions, as our installer archetecture is consistently updated by our engineers.

1. Download the latest build of Kurzweil 3000 (K3000) and use that to create your package.

The latest build of K3000 Windows Verison 14 can be downloaded here: http://www.kurzweiledu.com/k3win

The downloaded file is a self-extracting EXE.  The extracting process will create an InstallTemp[...] folder that contains the full contents of the Kurzweil 3000 v14 DVD.  To simplify instructions, rename the InstallTemp[...] folder that gets created to K3000InstallPackage.

2. Copy the K3000InstallPackage folder to your distribution point (i.e. a shared folder on your network, most likely hosted on a server in your data center).  All user groups will need at least read and execute permissions to this shared folder.


Before you can run a silent install (deployment) of K3000, you must first make sure that some Microsoft Visual C++ and .NET packages are already installed

A regular full UI install of K3000 (i.e. double-clicking the installer to run it) will automatically install the following Visual C++ and .NET packages if they're not already installed on the computer. Components from these packages are required to install K3000 properly. However, when the K3000 installer is run silently (e.g. a msiexec deployment made with a /qn switch) it cannot attempt to install these redistributables along with it. This means (if they're not already installed) you need to install the following redistributables prior to installing K3000 silently:

  • Microsoft .NET 4.5.1
  • Microsoft Visual C++ 2013 Redistributable Package x86 (this is required on both x86 and x64 versions of Windows; yes, this will install on a x64 computer)
  • Microsoft Visual C++ 2013 Redistributable Package x64 (this is only required on x64 versions of Windows)

.NET 4.5.1 download: http://www.microsoft.com/en-us/download/details.aspx?id=40779

Command-line silent install for .NET:

<filename>.exe /q /norestart

C++ 2013 download: http://www.microsoft.com/en-us/download/details.aspx?id=40784

Command-line silent install for C++ 2013:

<path>\vcredist_x86.exe /install /quiet /norestart

<path>\vcredist_x64.exe /install /quiet /norestart

Warning: There's a third version of the 2013 Visual C++ redistibutable, the arm version which is made for Windows 8 tablets, and may be downloaded as part of an automatic update from the Windows Store. The arm version is not compatible with K3000. If this package is installed, make sure to uninstall it from the computer first.


Command-line silent installations

It's important that the Kurzweil 3000 v.14.msi be run from its shared folder ...\K3000InstallPackage\Software you created in an earlier step (that most likely exists on your distribution point), as it calls various resource files from its location during installation.  So keep the files and folders that "live with" Kurzweil 3000 v.14.msi in their relative location.  If Kurzweil 3000 v.14.msi is taken out of its location and run by itself it will not function. Restarting after installation is also not required.

Instructions:

Execute a Windows Installer (msiexec) installation via a command-line window (cmd.exe) or .bat script following the below parameters and examples listed in each table for whatever client type you are attempting to install.

If you want to perform a manual local test, because you're executing a silent (/qn) installation, you will not see a UI during installation. To monitor installation, you can observe the msiexec.exe process in Task Manager. The installation should be considered complete when:

a) All instances of the msiexec.exe process are no longer taking any CPU resources.
b) There is a Kurzweil 3000 shortcut created on the desktop.
c) There is an entry Kurzweil 3000 v.14 in Windows' installed programs.

Warning: If you want to perform a manual local test using Windows Vista or Windows 7 with User Account Control (UAC) enabled, make sure to Run as Administrator cmd.exe or the .bat file you execute.

Standalone Client Installation

Properties

Values

Description

AUTO

1

Required property value for silent installs.

EDITION

standalone

Determines the type of client that is installed.

Command-line example (single line):

msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.14.msi" AUTO="1" EDITION="standalone" /qn /norestart

Note:

The Standalone Client will first function in Trial Mode for 30-days or until it is activated.  To activate, a user must run Kurzweil 3000 as an Administrator and complete an in-software registration chute requiring a serial number that starts with 31400[...].  This serial number is located on the packaging of the software.

 

Network Client Installation (this is a standard networked client)

Properties

Values

Description

AUTO

1

Required property value for silent installs.

EDITION

net

Determines the type of client that is installed.

SERVER

<IP address>

e.g.: 172.3.1.0

This is the internal static IP address of the computer where the Kurzweil 3000 Network Engine (the network licensing server) is installed.   The IP address of "172.3.1.0" is an example.

Command-line example (single line):

msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.14.msi" AUTO="1" EDITION="net" SERVER="172.3.1.0" /qn /norestart

 

Network  Remote Client Installation (this is a non-networked take home client)

Properties

Values

Description

AUTO

1

 Required property value for silent installs.

EDITION

netpro

Determines the type of client that is installed.

Command-line example (single line):

msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.14.msi" AUTO="1" EDITION="netpro" /qn /norestart

Note:

It is advised to not install Network Remote Clients remotely or through deployments.  The idea behind a Network Remote Client is to install Kurzweil 3000 on a user's home computer, where it will temporarily function without access to the Internet or a network connection.

After installation the Network Remote Client will not function until it is activated with a License-to-Go code.  You can generate License-to-Go codes from your Kurzweil 3000 Network Engine (your license server).  Generating such codes will "check out" the license from your server.

Warning: The Network Remote Client will only function when run by an Administrator.  Restricted users cannot run the Network Remote client.  On Windows Vista and Windows 7 computers, disable UAC before using a Network Remote Client.

 

Web License Client Installation

Properties

Values

Description

AUTO

1

Required property value for silent installs.

EDITION

web

Determines the type of client that is installed.

Command-line example (single line):

msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.14.msi" AUTO="1" EDITION="web" /qn /norestart

 
Disabling Auto-Updates During Installation

By default, Kurzweil 3000 (any client type) will attempt to search for updates and install any updates it finds when launched by an Administrator on a computer.  This can be disabled during installation by adding the optional property value.

Properties

Values

Description

AUTOUPDATE

0

Optional.  Disables auto-updates.

 

1

Default value if not specified.  Kurzweil will check for updates and install any it finds each time it's launched by an Administrator.

Command-line example (Web License Client):

msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.14.msi" AUTO="1" EDITION="web" AUTOUPDATE="0" /qn /norestart


Batch script (.bat) example (Web License Client):

@ECHO Installing Kurzweil 3000 Web Licensing from a shared folder on your network.  This may take upwards of 20 minutes.  Please wait...

@ECHO OFF

msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.14.msi" AUTO="1" EDITION="web" /qn /norestart

exit


Group Policy, SCCM, Altiris, Dell KACE, ZENworks, PDQ, etc. – use Orca to modify the .msi; set the job so it caches the entire Software\ folder where the .msi resides

Kurzweil requires a certain set of property values to be passed to the .msi in order to install correctly.  These property values can be passed via command-line as noted in the above tables and examples.  However, when deploying through systems where these additional command-line switches may not be guaranteed to pass properly, it is recommended to directly modify these property values in the Kurzweil 3000 v.14.msi file's database Property table.  This way you can "bake in" everything to the .msi, so you can simply add the MSI to a job and it will install properly.  It also simplifies future redistrubtion of the .msi.

If you own a Windows server, it is recommended to download and install Orca to edit values in the database Property table of the Kurzweil 3000 v.14.msi file.

Orca is normally included in the Windows SDK.  For your convenience, we've included it as an attached download at the bottom of this article (scroll down).

Additionally, when setting up the job, it's important to cache the entire Software\ folder where the Kurzweil 3000 v.14.msi resides. This is because the .msi calls various resources from this folder, most importantly the .cab file. If you move the .msi out of this folder and run it, it will fail, as the relative links will be broken.

Instructions:

1. Download and install Orca.  Choose to do a Complete install.

2. Navigate to \\SERVERNAME\K3000InstallPackageK3000\Software\ and right-click > Edit with Orca the Kurzweil 3000 v.14.msi file.

3. Find the Property table (in the left column of Orca's GUI).

4. Rows for AUTO, EDITION, SERVER, and AUTOUPDATE are all found in the Property table (found in the table on the right side of the GUI).  Sort the Property table alphabetically so you can easily find the applicable fields.  Click in the applicable value fields to edit them.  Do not attempt to edit fields/values not specified within this article.

5. When entering values in to database fields, do not include "quotes" around each value like you would when passing Property values via command-line.  Edit the applicable values and then File > Save changes to the Kurzweil 3000 v.14.msi file.  Do not create a .mst file to apply the changes.

6. After saving the changes and exiting Orca, right-click > Edit with Orca the Kurzweil 3000 v.14.msi file again, go back to the Property table, and to verify that your changes took.

If you edit the file this way you do not have to worry about passing these property values during installation via command-line.


Installing the Acapela Voices

If you want extra high quality Text-to-Speech (TTS) voices and languages to use within K3000 v14, we recommend installing the Acapela high quality voices that are licensed for K3000 (they're free for you to download/install).

Note that K3000 will already come installed with high quality US English, Spanish, and French Canadian voices. Adding extra Acepla voices is entirely an optional step.

Instructions:

Step 1. Download the installers.

The installers for additional TTS voices are available on this page: http://www.kurzweiledu.com/k3win

The TTS Windows installers are packaged as self-extracting .exe files. The extracting process will create a folder named (for example) InstallTemp_AcapelaEnglishNonUSVoices_1400. This folder contains the full contents of a TTS installer.

Step 2. Copy the extracted folder to an applicable path on your distribution point, e.g.:

\\SERVERNAME\K3000InstallPackageK3000\InstallTemp_AcapelaEnglishNonUSVoices_1400\

Step 3. There are no special property values required to be passed to the TTS installers.

Command line example for a silent install without restarting:

msiexec /I "\\SERVERNAME\K3000InstallPackageK3000v14\InstallTemp_AcapelaEnglishNonUSVoices_1400\Acapela English Non-US Voices.msi" /qn /norestart

You can simply point your deployment job to the .msi


Installing the .msi patches/updates for K3000

If you have older versions of K3000 v14 installed, you may want to update the software (e.g. from v14.03 to v14.11) through installing a patch. We have .msi patches available that can can be installed silently.

You only need to install the latest patch to fully update K3000. For example, if you have v14.03 installed and want to update to the latest verison build (which at the time of writing this is v14.11), then you only need to install the v14.11 patch. You don't have to install the v14.04 patch, then the v14.05 patch, and so forth.

Instructions for silently installing the .msi patch can be found here: http://support.cambiumtech.com/index.php?pg=kb.page&id=1793

1.24. Kurzweil 3000 patch MSI silent install instructions (Win)

Last Updated: August 2016

Applies to Versions: Kurzweil 3000 v13, v14 and v15

Guide:

Following the below instructions will let you run and install the Kurzweil 3000 patch MSI silently. Technology depts may want to do this to update Kurzweil 3000 (K3000) on a large group of computers at once in an automated fashion.

1. Prior to running the MSI installer, the following msiexec command must be run on the computers in question. This command will silently uninstall the previous version of the patch on the computer. This is important, since a new MSI patch can only be run on a computer once the old MSI patch is uninstalled. The entry in Windows's Programs and Features is named patch attributed to Kurzweil Education Systems, which will be silently uninstalled by running this command. The command line is as follows (the same GUID works for v13, v14 and v15):

msiexec /x {5329B5A6-77FD-4DDD-9130-D823047D1B22} /qn

2. If you have K3000 v13, download the latest v13 patch. If you have K3000 v14, download the latest v14 patch. If you have K3000 v15, download the latest v15 patch. You can download the latest patches/updates from here: https://www.kurzweiledu.com/news-resources/software-updates.html

3. Copy the MSI file to your distribution point.

4. The following command can be used to silently install the new MSI patch (v15 example):

msiexec /i "<path>\K3000Patch15.xx.msi" /qn

5. MSI should be cached to a client machine and run locally, as opposed to a client computer running the MSI directly from a network shared folder. SCCM and other deployment systems usually have a checkbox in the GUI for setting up the job to do that.

 

1.25. Guide: MSI Deployment & Remote Installation - K3000 v13 (Win)

Last Updated: June 2013

Applies to Versions: Kurzweil 3000 Windows Version 13 - Standalone, Network, Web License

Warning: These instructions do not apply to Kurzweil 3000 v12.  For version 12 instructions, please view the following article: http://support.cambiumtech.com/index.php?pg=kb.page&id=1621

This article is written for system or network administrators attempting to create an enterprise-level silent installation/deployment of Kurzweil 3000.  Desktop technicians, teachers, or home users should conduct manual installations of the software.

 

Download / Preparation

1. Download the latest build of Kurzweil 3000 and use that to create your package.

The latest build of Kurzweil 3000 Windows Verison 13 can be downloaded here: http://www.kurzweiledu.com/installv13

The downloaded file is a self-extracting EXE.  The extracting process will create an InstallTemp folder that contains the full contents of the Kurzweil 3000 v13 DVD.  To simplify instructions, rename the InstallTemp folder that gets created to K3000InstallPackage.

Warning: If you create your installation package from older media, such as a release DVD or an older download, you will encounter installation errors following these instructions as the architecture of our installers have changed.

2. Copy the K3000InstallPackage folder to your distribution point (i.e. a shared folder on your network, most likely hosted on a server in your data center).  All user groups will need at least read and execute permissions to this shared folder.

 

Command-line Silent Installations

It's important that the Kurzweil 3000 v.13.msi be run from its shared folder ...\K3000InstallPackage\Software you created in an earlier step (that most likely exists on your distribution point), as it calls various resource files from its location during installation.  So keep the files and folders that "live with" Kurzweil 3000 v.13.msi in their relative location.  If Kurzweil 3000 v.13.msi is taken out of its location and run by itself it will not function.

Restarting after installation is not required.

Instructions

Execute a Windows Installer (msiexec) installation via a command-line window (cmd.exe) or .bat script following the below parameters and examples listed in each table for whatever client type you are attempting to install.

If you want to perform a manual local test, because you're executing a silent (/qn) installation, you will not see a UI during installation.  To monitor installation, you can observe the msiexec.exe process in Task Manager.  The installation should be considered complete when:

a) All instances of the msiexec.exe process are no longer taking any CPU resources.
b) There is a Kurzweil 3000 shortcut created on the desktop.
c) There is an entry Kurzweil 3000 v.13 in Windows' installed programs.

Warning: If you want to perform a manual local test using Windows Vista or Windows 7 with User Account Control (UAC) enabled, make sure to Run as Administrator cmd.exe or the .bat file you execute.

Standalone Client Installation

Properties

Values

Description

AUTO

1

Required property value for silent installs.

EDITION

standalone

Determines the type of client that is installed.

Command-line example (single line):

msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.13.msi" AUTO="1" EDITION="standalone" /qn /norestart

Note:

The Standalone Client will first function in Trial Mode for 30-days or until it is activated.  To activate, a user must run Kurzweil 3000 as an Administrator and complete an in-software registration chute requiring a serial number that starts with 31300[...].  This serial number is located on the packaging of the software.

 

Network Client Installation (this is a standard networked client)

Properties

Values

Description

AUTO

1

Required property value for silent installs.

EDITION

net

Determines the type of client that is installed.

SERVER

<IP address>

e.g.: 172.3.1.0

This is the internal static IP address of the computer where the Kurzweil 3000 Network Engine (the network licensing server) is installed.   The IP address of "172.3.1.0" is an example.

Command-line example (single line):

msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.13.msi" AUTO="1" EDITION="net" SERVER="172.3.1.0" /qn /norestart

 

Network  Remote Client Installation (this is a non-networked take home client)

Properties

Values

Description

AUTO

1

 Required property value for silent installs.

EDITION

netpro

Determines the type of client that is installed.

Command-line example (single line):

msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.13.msi" AUTO="1" EDITION="netpro" /qn /norestart

Note:

It is advised to not install Network Remote Clients remotely or through deployments.  The idea behind a Network Remote Client is to install Kurzweil 3000 on a user's home computer, where it will temporarily function without access to the Internet or a network connection.

After installation the Network Remote Client will not function until it is activated with a License-to-Go code.  You can generate License-to-Go codes from your Kurzweil 3000 Network Engine (your license server).  Generating such codes will "check out" the license from your server.

Warning: The Network Remote Client will only function when run by an Administrator.  Restricted users cannot run the Network Remote client.  On Windows Vista and Windows 7 computers, disable UAC before using a Network Remote Client.

 

Web License Client Installation

Properties

Values

Description

AUTO

1

Required property value for silent installs.

EDITION

web

Determines the type of client that is installed.

Command-line example (single line):

msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.13.msi" AUTO="1" EDITION="web" /qn /norestart

 
Disabling Auto-Updates During Installation

By default, Kurzweil 3000 (any client type) will attempt to search for updates and install any updates it finds when launched by an Administrator on a computer.  This can be disabled during installation by adding the optional property value.

Properties

Values

Description

AUTOUPDATE

0

Optional.  Disables auto-updates.

 

1

Default value if not specified.  Kurzweil will check for updates and install any it finds each time it's launched by an Administrator.

Command-line example (Web License Client):

msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.13.msi" AUTO="1" EDITION="web" AUTOUPDATE="0" /qn /norestart


Batch script (.bat) example (Web License Client):

@ECHO Installing Kurzweil 3000 Web Licensing from a shared folder on your network.  This may take upwards of 20 minutes.  Please wait...

@ECHO OFF

msiexec /i "\\SERVERNAME\K3000InstallPackage\Software\Kurzweil 3000 v.13.msi" AUTO="1" EDITION="web" /qn /norestart

exit

 

Group Policy, SCCM, Altiris, ZENworks, etc. – use Orca to modify the MSI

Kurzweil requires a certain set of property values to be passed to the MSI in order to install correctly.  These property values can be passed via command-line as noted in the above tables and examples.  However, when deploying through systems where these additional command-line switches may not be guaranteed to pass properly, it is recommended to directly modify these property values in the Kurzweil 3000 v.13.msi file's database Property table.  This way you can "bake in" everything to the MSI, so you can simply add the MSI to a job and it will install properly.  It also simplifies future redistrubtion of the MSI.

If you own a Windows server, it is recommended to download and install Orca to edit values in the database Property table of the Kurzweil 3000 v.13.msi file.

Orca is normally included in the Windows SDK.  For your convenience, we've included it as an attached download at the bottom of this article (scroll down).

Instructions

1. Download and install Orca.  Choose to do a Complete install.

2. Navigate to \\SERVERNAME\K3000InstallPackage\Software\ and right-click > Edit with Orca the Kurzweil 3000 v.13.msi file.

3. Find the Property table (in the left column of Orca's GUI).

4. Rows for AUTO, EDITION, SERVER, and AUTOUPDATE are all found in the Property table (found in the table on the right side of the GUI).  Sort the Property table alphabetically so you can easily find the applicable fields.  Click in the applicable value fields to edit them.  Do not attempt to edit fields/values not specified within this article.

5. When entering values in to database fields, do not include "quotes" around each value like you would when passing Property values via command-line.  Edit the applicable values and then File > Save changes to the Kurzweil 3000 v.13.msi file.  Do not create a .mst file to apply the changes.

6. After saving the changes and exiting Orca, right-click > Edit with Orca the Kurzweil 3000 v.13.msi file again, go back to the Property table, and to verify that your changes took.

If you edit the file this way you do not have to worry about passing these property values during installation via command-line.

 

Deploying MSI Patches After Installation

We have MSI patches available to assist you in updating installations in an enterprise environment. When patching, only the latst patch is required.  If you just installed the software using the directions above, you will not need to worry about patching as you're using the latest version.

Instructions for silently installing the MSI patch can be found here: http://support.cambiumtech.com/index.php?pg=kb.page&id=1793

 

1.26. Issue: Online registration year selection is outdated in older versions of K3000

Last Updated: Sept 2016

Issue:

If you are attempting an online registration of Kurzweil 3000 (K3000), during the registration process within the software when it asks you for a purchase date, you may not be able to select a year more recent than 2013.

This issue only affects older versions of K3000 that came out before 2013.

Solution:

1. If you're using K3000 v13, please update your software by downloading and installing the latest patch for version 13. You wll need to be logged into your computer as an Administrator user in order to install the patch successfully. You can download the latest update/patch for version 13 from our website here: http://www.kurzweiledu.com/ki-3000-windows-version13-updates.html

2. If you're using an even older version of K3000, choose the year that most accurately reflects your purchase date. So if you purchased the software in 2014, then select 2013 as your purchase date year and continue following the prompts in the registration chute.

3. If you're using an older version of K3000, it's recommended that you upgrade to the latest version, which includes many enhancements and improved stability. Please contact our Sales team to ask about upgrading: https://www.kurzweiledu.com/ContactSales.php

 

1.27. Guide: How to access Reading A-Z books for Kurzweil

Last Updated: Sept 2016

Reading A-Z books are available in Kurzweil 3000 file format (.kes) for free download to anyone with an active Reading A-Z subscription.

How do I access or download Reading A-Z books for Kurzweil 3000?

You can download Reading A-Z books in Kurzweil file format here: http://www.readinga-z.com/book/kurzweil-books.php

Instructions:

1. On that page, click on a link for a book you want to download.  You will then be prompted for your Reading A-Z username and password.  Enter in your username and password.

2. This will let you download the book as a .kes file.  Save the .kes file to wherever you want.

3. To open the .kes file, launch Kurzweil 3000.  In the Kurzweil 3000 menu, click File > Open > browse to the location of the .kes file.  Open the .kes file in Kurzweil to view and read the book.

1.28. Guide: Updating/Patching Kurzweil 3000 (Win)

Last Updated: September 2016

How do you update or patch Kurzweil 3000?

The Updates option in the Online menu gives you direct access to Kurzweil Education updates that may be available. Note that you will need Administrator privileges to apply updates.

To obtain Kurzweil Education updates items:

  1. From the Kurzweil 3000 menu, select Updates from the Online menu. The Download Status dialog box opens, and automatically performs a search.

  1. Click the checkbox of the item you want.

  1. Click OK to close the dialog box and download the update.

  2. When the download completes you will be asked to exit Kurzweil 3000. After exiting the program, a window will appear displaying the updates being made.

  3. Start Kurzweil 3000 again after the updates no longer appear in the window.


Having Prolems?

- If you are having problems using the Online > Updates function from the Kurzweil 3000 (K3000) menu, you can download the latest updates from the software updates section of our website.

- For IT professionals, if Online > Updates isn't working, then your Windows firewall may be preventing the connection. Go to Control Panel > System and Security > Windows Firewall > Advanced settings. You can create an Inbound and Outbound rule for the C:\Program Files (x86)\Kurzweil Educational Systems\Kurzweil 3000\Kurzweil 3000.exe to allow connections.

 

Do you see a foreign language update?

If you're using an English / US version of Kurzweil 3000, do not select any foreign language updates (e.g. French, Dutch, etc.) to download. If you install a foreign language update, it will turn your English menus into another language.

If you accidentally installed a foreign language patch and want to switch back to English menus, you will need download and install the applicable English patch on our website's software updates page.

Sometimes security software like a firewall or proxy server will cause the auto-search in Kurzweil's built-in updater to fail and return an error. If this is the case, it is recommended that you download any available updates manually from our website's software updates page and install as an admin user.

 

Problems installing an update?

Note that you will need Administrator privileges to apply updates. User Account Control (UAC) may cause problems with installing patches, especially for older versions of K3000. You can follow these instructions to disable UAC.

 

Do we offer MSI updates (i.e. patches)?

Yes. Refer to end section of this guide: http://support.cambiumtech.com/index.php?pg=kb.page&id=1827

 

Need to download an update for a legacy (i.e. an older) version of K3000?

Our software updates does not contain K3000 updates for legacy version of the software. You can download legacy updates from these links:

Legacy updates can be downloaded from our private FTP: ftp://ftp.kurzweiledu.com/pub/kurzweil3000/

Please note that files on our private FTP may be removed in the future.

1.29. Issue: Upgrading Windows may break K3000/K1000 SA's registration

Last Updated: September 2016

Issue:

If you update Windows it make break the registration and proper activation of Kurzweil 3000 Standalone edition or Kurzweil 1000.

If this occurs, K3000/K1000 will function as an expired Trial or Demo version of the software and all functions will be locked. The only solution is to uninstall K3000/K1000 and then reinstall it.

Notes:

Examples of Windows updates that may cause this issue:

- Windows 7 to Windows 8 or Windows 10

- Windows 8 to Windows 8.1

- Windows 8/8.1 to Windows 10

The Windows 10 Anniversary Update does not seem to cause this problem. More information on compatibility for Windows 8 and Windows 10 can be found here.

Solution:

You'll need to be logged into your computer as an Administrator user.

1. Uninstall Kurzweil 3000 as normal in Windows. Use your Control Panel > Programs and Features to uninstall Kurzweil 3000. Follow the prompts to uninstall the software. If you are on Windows 10, go to: Start Menu > Settings> System > Apps and features; and then select Kurzweil 3000 in the list > the Uninstall button.

2. If you're using K3000 v12 or v13 on Windows 8.1, try to install the software from our latest downloadable build instead of the older DVD media. This will ensure what gets installed is the latest version with all updates and patches already applied.

3. If you are using Kurzweil 3000 v14 and seeing this issue on Windows 10, download the latest full installer for K3000 here: https://www.kurzweiledu.com/k3win

4. If you're using K3000 v12* or v13, instead download the latest full installer for K3000 here: https://www.kurzweiledu.com/k3000-previous-downloads.html

*Please note that K3000 v12 is not supported on Windows 10, however v13 is supported.

5. If you're using an older version of K3000 not listed above, your only option may be to install from the DVD or CD media. Note that these older versions are not supported to run on Windows 8 and higher.

6. Run the file for the version you downloaded after it finishes downloading, then follow the prompts to install the software.

 

1.30. Updating Windows may cause the Acapela voices to be unavailable

Last Updated: September 2016

Issue:

Updating Windows 8.1 or Windows 10 with Kurzweil installed may cause the Acapela voices within Kurzweil 3000 version 14 or v15 to become unavailable.

Solution 1:

  1. Update Kurzweil 3000, if there is an update available. Refer to this guide here: http://support.cambiumtech.com/admin.php?pg=kb.page&page=1763
  2. Reboot your computer after downloading and running the update.
  3. Launch Kurzweil and see if your voices are restored.

If Solution 1 doesn't work:

Solution 2:

  1. Navigate to C:\Program Files (x86)\Kurzweil Educational Systems\Common Files\Acapela
  2. Find the KESIRegSapi5.bat file in the Acapela folder (do not run this yet)
  3. Right-click it > Select Run as Administrator (Important)
  4. A window will come up stating to press any key to continue, press a key on your keyboard and the box will then close after a short time.
  5. Restart your computer after step 4.
  6. Open Kurzweil 3000: Will, Heather, Tracy along with any other extra Acapela voices that have been installed should now be available again.

 

1.31. Guide: KESI Virtual Printer Information & Troubleshooting (Win)

Applies to Versions: Kurzweil 3000 Windows

Note: Read here if you are looking for an equivalent feature in K3000 Mac.

Note: For versions of Kurzweil 3000 prior to version 13, Kurzweil 3000 (Win) Professional Color or Professional Black & White are required in order to use the Virtual Printer.

Quick Links:

Guide to updating / patching Kurzweil 3000

General Virtual Printer Information

Tips for Troubleshooting the KESI Virtual Printer

 

General Virtual Printer Information:

KESI Virtual Printer Overview

The KESI Virtual Printer is a print driver, once installed it will be listed in your Windows Devices and Printers area. Instead of printing to paper, it "prints" to Kurzweil and creates a Kurzweil 3000 image file, which can then be read and/or saved as a Kurzweil file. The primary reason to use the virtual printer is in order to open files that are not a supported file type in Kurzweil 3000.

To use the KESI Virtual Printer, you must print from an application outside of Kurzweil, and that application must have a Print function.

Notes:

  • If you are using K3000 v13 or higher, the virtual printer should automatically install along with the Kurzweil 3000 install. If your virtual printer isn't listed under your printers list in Windows or is not functioning properly, start troubleshooting here.
  • It's recommended to fully update the version of Kurzweil that is installed to the latest version, more information here.
  • For 64-bit operating systems using older versions of Kurzweil 3000, you may need to install the KESI Virtual Printer x64 file found on the product DVD under the Software folder, or from here.

  • If you want to keep the virtually printed document in Kurzweil 3000 after it opens, be sure to save it.

  • If you want to use KESI Virtual Printer and have Internet Explorer in Protective Mode, you must first disable Protective Mode and Restart before using the Virtual Printer. When you are finished, re-enable Protective Mode and Restart.

Using The KESI Virtual Printer

The KESI Virtual Printer is an invaluable tool for quickly generating a Kurzweil document from from another application, for example Microsoft Word.

To bring in an image document from another application:

  1. Open the application you would like to print from.

    Ensure that the application has a Print command.

  2. Once you select the print option from your application next make sure to select the KESI Virtual Printer as your printer from the Print Setup, Print Properties or Print Name list - these are the common options that usually appear after you use the Print function, these allow you to select a printer.

  3. If your document contains color, and you are on a version older than K3000 v15 you will need to enable color. To do this click Properties or Printer Properties, then click the Paper/Quality tab and verify "Color" is selected.

    If you cannot access the Paper/Quality tab from your application, try using the procedure detailed in Reproducing Color in Documents Opened with the KESI Virtual Printer.

  4. Click Print.

    Kurzweil 3000 launches, if it isn't already running, and opens the file.

  5. It's recommended to save the document before making changes to the document, this will enable full Kurzweil 3000 editing features. When you save, make sure to save it with the .kes file type which should be the default choice.

 

Reproducing Color in Documents Opened with the KESI Virtual Printer

In versions older than v15, the KESI Virtual Printer creates documents in black and white, even when they contain color. However, you can set the KESI Virtual Printer to reproduce documents in color as a default setting if needed.

Note: This procedure is not required if you wish to manually control this setting or have K3000 v15 and higher. Starting with K3000 v15, the virtual printer is already set to color. For older versions, during the print process you can instead simply choose the color option from the Printer Properties option; which is available from within the Print dialog box when you are printing from within your chosen application.

To set the Virtual Printer for color reproduction:

  1. Open Devices and Printers, from your start menu or from the Settings/Control panel area.

  2. In the Devices and Printers window, select the KESI Virtual Printer icon.

  3. Right-click on the KESI Virtual Printer icon and choose Printing Preferences.

  4. In the Printing Preferences dialog box, click the Paper/Quality tab.

  5. In the Color area, of the Paper/Quality tab page, choose Color, and click OK.

  6. Click OK to close the Properties dialog box. Then close the Control Panel if it is still open.Printing from other applications using the KESI Virtual Printer

Printing from other applications using the KESI Virtual Printer

The KESI Virtual Printer is an invaluable tool for quickly generating content from another application into a Kurzweil image document. The advantage to using the virtual printer is that you can bring unsupported file types into Kurzweil.

To print a file from another application:

  1. Open the application you wish to make a Kurzweil file from and check that the application has a Print command. Please note that some file types or programs may not allow you to print or may limit printing, if you find that to be the case please contact the publisher of said file or program.

  2. After selecting print from your application, next select the KESI Virtual Printer from the Print Setup, Print Properties or Print Name list; these options or similar usually appear for the purpose of selecting a printer, it may be seen a drop-down list.

  3. If your document contains color, and you are using a version older than v15 and want to reproduce it, click Properties or Printer Properties, click the Paper/Quality tab, and then select Color. Note: K3000 V15 and higher should automatically use color when using the virtual printer.

    If you cannot access the Paper/Quality tab from your application, try using the procedure detailed in Reproducing Color in Documents Opened with the Virtual Printer in order to change your default kesi printer option to print in color.

  4. Click Print, the print job will start to process.

    Kurzweil 3000 should open after a short time if it isn't already running, the file will then start processing in Kurzweil page by page until finished.

  5. Before editing your document printed with the virtual printer, it is recommended to save the document after it finishes processing to the .kes format, which is the default save option. This will allow you to use all the Kurzweil 3000 features that are available with image document types.


Setting Up the Kurzweil 3000 USB Virtual Printer (Discontinued)

To use this feature with the Kurzweil 3000 USB version, you must first install it from the KESIVP-Installer (for computers running 32-bit versions of Windows) or KESIVP64-Installer (for computers running 64-bit versions of Windows). Both installers are in the top level of the Kurzweil 3000 USB device folder. NOTE: You must have the Kurzweil 3000 USB version of the software open in order to use the Virtual Printer. Please also note that the Kurzweil 3000 USB product has been discontinued and is no longer supported.

How to make a Virtual Printer Installer

Starting with version 13 of the Kurzweil 3000 software, a separate installer is no longer included to install the virtual printer, it should however install automatically with the product. If for some reason it does not, it is suggested to make an installer of the virtual printer using the below command:

From a command line, navigate to where the setup file is located and enter : setup.exe /a

Where setup.exe is the main installer file for Kurzweil 3000; this will perform an administrative install that will allow you to create a virtual printer installer. You would then use the files created to either install the virtual printer manually, or via a deployment process.

Please make sure that all folders in the extracted package are in the same root folder as the msi file, this should allow proper installation.

If making and running the installer does not add the printer to your list, please refer to the Advanced Troubleshooting - Recommended for IT professionals guide for more troubleshooting suggestions.

Tips for Troubleshooting the KESI Virtual Printer:

Note: It may be possible to apply the below troubleshooting steps to legacy versions of Kurzweil 3000 such as v12 or below, however success is not guaranteed or supported for legacy versions. If you are using a legacy version of Kurzweil 3000, it is advised that you upgrade to the latest version. For upgrade options, please contact Kurzweil sales or our Customer Service team.

Note: It is recommended to fully update the installed version of Kurzweil before troubleshooting, please review the Guide to updating / patching Kurzweil 3000 if you are unsure how to update your Kurzweil product before proceeding.

The KESI Virtual Printer is failing to print an image over to Kurzweil

  • A document gets stuck in the KESI Virtual Printer's job queue. You can view KESI Virtual Printer's job queue by double-clicking the KESI Virtual Printer icon in your Devices and Printers section in Windows.
  • A KESI Virtual Printer print job (document) is never queued for printing.
  • You receive an error message when using the KESI Virtual Printer.

These malfunctions are often caused by using incorrect settings in your KESI Virtual Printer Properties.

1. Verify your version of Kurzweil 3000 is updated.

2. Restart your computer to ensure that Kurzweil 3000 is closed and your KESI Virtual Printer job queue is cleared.

3. Review/change your KESI Virtual Printer Properties.

To start step 3, open your Devices and Printers from your Windows Start menu or Settings/Control Panel. You will see a list of printers. Double-click your KESI Virtual Printer. This will open a KESI Virtual Printer window. In this window, click Printer -> Properties. This will open your KESI Virtual Printer Properties window.

4. Verify / change your settings under the KESI Virtual Printer Properties so they are correct. Use Apply and OK if you make any changes once you are done. Refer to the below images for the proper settings:

Below is an image of the KESI Virtual Printer Properties settings that have the correct settings you will need to use. If your settings are different, please try changing them to match.

KESI Virtual Printer Property Settings

1) Sharing

Verify that "Do not share this printer" is marked.

2) Ports

You want to verify that your KESI Virtual Printer is assigned to KESI Virtual Printer port. If this is not the case, you will want to Add a new Local Port and assign the KESI Virtual Printer to that port:

  1. In the Ports tab, click "Add Port..." -> select Local Port on the list of Available port types -> click "New Port..." -> enter the port name "Kurzweil" (without the quotes) and click OK -> Close.
  2. If you receive an error that you are not able to create a port, try creating a port with the name "Nul:", a guide for this is here.
  3. In the Ports tab, verify that your newly created Local Port is selected and click the Apply button to assign the KESI Virtual Printer to that port.

Also verify that "Enable printer pooling" is unchecked.

3) Advanced

Verify that "Always available" and "Print directly to the printer" are both marked.

4) Device Settings

Select "Application" in the settings tree -> click the "Setup..." button. Verify that "Kurzweil 3000" is your Default Application and Color Reduction is set to "Fast"

5. Launch Kurzweil 3000 and then minimize the program.

6. Launch a word processing program that has a Print function, such as Wordpad. In Wordpad (or another word processor), type out some random text. Print (Ctrl + P) your open document as a test, selecting your KESI Virtual Printer as your printer. Your document should print over to Kurzweil and be available for reading.

If after verifying above the virtual printer is still not working, please refer to the Advanced Troubleshooting - Recommended for IT professionals guide.

I registered Kurzweil 3000 and now my KESI Virtual Printer is missing. Why?

Most likely you are on a version of Kurzweil that is v12 or older and have registered Kurzweil 3000 as the LearnStation version. LearnStations cannot use the KESI Virtual Printer and lose access to it, please re-register with a Kurzweil 3000 Professional Color or Professional Black and White serial number to resolve.

Please note: Starting with v13 all versions are professional color so this information does not apply to newer versions, instead refer to here for additional troubleshooting if your VP is missing.

You can verify which version of Kurzweil 3000 you have registered by clicking Help -> About Kurzweil 3000 from the Kurzweil menu, this screen would list your version number and the K3000 edition, i.e K3000 v12.01 Color Professional.

Does Kurzweil 3000 for Macintosh have a KESI Virtual Printer?

Kurzweil 3000 for Macintosh does not need the KESI Virtual Printer. Mac computers have a print as PDF function. Using this option, you should have a choice to "Open as PDF in Kurzweil 3000", which would function similarly to the KESI virtual printer, allowing you to view any printable doc directly in K3000 Mac.

Error Message, "Printing to the KESI Virtual Printer is not an option"

You cannot virtually print to the virtual printer if trying to print directly from Kurzweil. The Virtual printer must be used outside of Kurzweil from another application.

Please open your document in another application (like Microsoft Word), you can then either virtually print the file and it will open with Kurzweil. Alternatively, you can simply open the file directly in Kurzweil if it is a supported file type by using the File> Open option within the Kurzweil menu options.

How to install the KESI Virtual Printer if not listed in the Windows printer list

If you have version 13 or higher of Kurzweil 3000, first try making an installer:

Please refer to this link - How to make a KESI Virtual Printer installer

To install the KESI Virtual Printer x64 version for K3000 v12 and older:

64 bit KESI Virtual Printer Download *If on Windows Vista and higher, it's recommended to right click the x64_VP_setup.exe file and select "Run as Administrator" to insure a proper install, you will likely need to do this from your downloads folder after the file is finished downloading.

To install the KESI Virtual Printer x86 version for K3000 v12 and older:

32 bit Virtual Printer Download *If on Windows Vista and higher, it's recommended to right click the WinXP_setup.exe file and select "Run as Administrator" to insure a proper install, you will likely need to do this from your downloads folder after the file is finished downloading.

 

Advanced Troubleshooting - Recommended for IT professionals

The virtual printer should install with the Kurzweil install.

If this is not happening, it's usually something to do with how it was installed, a conflict on the machine, or a policy not allowing the Kurzweil installer to install the printer properly.

Please review our deployment guides for the version being installed (if the software was deployed):

Deployment guide for v15

Deployment guide for v14

Deployment guide for v13

If deployed properly, the Kesi VP should install with Kurzweil, reviewing the above may help if the software was deployed initially. There are some cases where even upon proper deployment, the Virtual Printer may not be available on client machines, please refer to the instructions for manually installing the virtual printer below for those instances.

Manually installing the Kesi Virtual Printer:

Windows x64 steps:

1. Go to Devices and Printers > Add a Printer

2. Add a Local Printer

3. Select "Use an existing port" > Select the Kesi Virtual printer port which should be present from the install. If the port is not listed, create a new port instead.

4. On the next screen, select "Have Disk" on the "Install the Printer Driver" screen, then select "Browse"

5. Navigate to: C:\Program Files\Kurzweil Educational Systems\Common Files\KESIPrnt\x64

6. Select the KESIVPX64.INF file and click "Open", then click OK on the next screen.

7. Click Next to finish the install, then reboot the machine in question.

8. The Kesi Virtual printer should now be in your printer list.

Windows x86 steps:

1. Navigate to : C:\Program Files\Kurzweil Educational Systems\Common Files\

2. Fin the file listed as KesiPrntInstall.

3. Right click KesiPrntInstall and select "Run as Administrator"

4. It's going to prompt you for the source directory, click browse and navigate to C:\Program Files\Kurzweil Educational Systems\Common Files\KesiPrnt  - Select this folder and click OK.

5. Click Install.

6. Reboot your computer when the process is complete.

7. You should now have the Kesi Virtual Printer in your printer list.

If the Virtual printer still does not work (present but does not print to Kurzweil), check over the settings referenced here:

The KESI Virtual Printer is not printing to Kurzweil

After verifying the above settings, if you find that it is still failing to print to Kurzweil, try assigning it to a special port that may be more compatible with your network environment, please see below:

Creating/assigning a Nul: virtual port (this port may already exist, sometimes used by Office):

  1. Open Devices and Printers.
  2. Right-click on the Kesi Virtual Printer and select "Printer Properties".
  3. Click the "Ports" tab and then click "Add Port".
  4. Select "Local Port" and then "New Port"
  5. Type the port name Nul: and then click OK. (If the port already exists you will get an error stating that here, back out at this point and instead assign the Kesi Virtual Printer to whatever is using the nul: port, even if it is already in use as multiple printers can use the same port)
  6. Next, click Apply and then close the window.
  7. Reboot your system and try printing again.

1.32. Error: 1722 during installation

Last Updated: September 2016

Issue:

During installation of Kurzweil 3000, the following error may appear near the end of the installation causing a rollback of the install process:

"Error 1722: There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action InstallRouter, location: C:\Program Files (x86)\Kurzweil Educational Systems\Common Files\Router.exe, command: -i -cmd "C:\Program Files (x86)\Kurzweil Educational Systems\Kurzweil 3000\Kurzweil 3000.exe %s -d"


Troubleshooting:

Newer versions of Kurzweil 3000 require Microsoft Visual C++ 2013 x86 and x64 packages. As such, there are different installation procedures depending on the operating system that you're running.  Please note your operating system version (Windows Control Panel > System) before continuing with the steps below.

Step #1: Download and install the appropriate version of Microsoft Visual C++ 2013 from Microsoft

1. Login to your machine as a local administrator account

2.  Go to http://www.microsoft.com/en-us/download/details.aspx?id=40784

3.  Choose Download

   If you are running Windows 64-bit:

1.  Choose to download both the x86 and x64 versions (Do not download the ARM version)

2.  Install the x86 version first

3.  Install the x64 version second

4.  Repeat the installations for both the x86 and x64 packages, this time choosing the 'Repair' option.  This will allow the package to overwrite any incorrect .dll files on the machine.  Unfortunately the initial installation will not perform this step.

   If you are running Windows 32-bit:

1.  Choose to download only the x86 version (Do not download the ARM version)

2.  Install the x86 version

3.  Repeat the installation for the x86 package, this time choosing the 'Repair' option.  This will allow the package to overwrite any incorrect .dll files on the machine.  Unfortunately the initial installation will not perform this step.

4.  Attempt to install Kurzweil 3000 v14 or v15 again

Above should resolve the issue (Make sure to not leave the repair step out)

If you for some reason continue to experience the Error 1722, continue on to the Alternate Solution for some more advanced troubleshooting.

Alternate Solution:

Manually check the system files associated with Microsoft Visual C++ 2013

1.  Login to your machine and a local administrator account

      If you are running Windows 64-bit:

Browse to C:\Windows\SysWOW64

      If you are running Windows 32-bit:

Browse to C:\Windows\System32

2.  Find the following files and verify their file sizes match the following values:

Name:  mfc120.dll  -  Size:  4321 KB

Name:  msvcp120.dll  -  Size:  445 KB

Name:  msvcr120.dll  -  Size:  949 KB

3.  If any of the file sizes do not match, continue below.

Replace incorrect files with proper files

1.  Login to your machine as a local administrator account

If you are running Windows 8/10 (32-bit or 64-bit):

Download the 'Win8_1722_Error.zip' package here:  ftp://ftp.kurzweiledu.com/pub/Tech/Utilities/Kurzweil_3000/Win/1722_DLLs/Win8_1722_Error.zip

If you are running Windows 7 (32-bit or 64-bit):

Download the 'Win7_1722_Error.zip' package here:  ftp://ftp.kurzweiledu.com/pub/Tech/Utilities/Kurzweil_3000/Win/1722_DLLs/Win7_1722_Error.zip

2.  Extract the contents of the download .zip

3.  Copy and replace the 3 files noted in Step # 2 above using the extract files from the downloaded .zip.

1.33. Error: 1402 "Could not open key" during installation

Last Updated:  June 2015

Issue:

During installation of Kurzweil 3000, you receive the error "Error 1402.  Could not open key...".  This issue pertains to an issue with the permissions within the registry HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components key.

Solution:

Caution:  This solution requires modification of the computer's registry which, if performed incorrectly, can result in an unbootable machine.  If you are uncomfortable performing these steps, please contact our Technical Support Department for further assistance.

  1. Login to the machine as an administrator account
  2. Launch Registry Editor (Type 'regedit' into the search/run field).  Ensure you bypass User Account Control settings on Windows Vista, 7, and 8 by using Right Click > Run As Administrator.
  3. Locate the key 'HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components'
  4. Right Click on the key and go to 'Permissions'
  5. Choose 'Advanced'
  6. Go to the 'Owner' Tab
  7. Choose 'Other users or groups'
  8. Type in 'administrators' and click 'Check Names' to complete the entry for the Administrators group on the machine and choose OK.
  9. Check the box for 'Replace owner on subcontainers and objects'
  10. Make sure the 'Administrators' group is selected and choose OK.  You may get a message stating that not all keys could be modified, choose OK on that message.
  11. Repeat steps 5 through 10 to ensure all Owner permissions have been applied correctly
  12. Choose 'Advanced'
  13. Go to the 'Permissions' Tab
  14. Ensure the administrators group has Full Control over the key and check the box for 'Replace all child object permissions with inheritable permissions from this object'
  15. Choose OK.  You may get a message stating that not all keys could be modified.  Choose OK on that message.
  16. Repeat steps 12 through 15 to ensure all group Permissions have been applied correctly.
  17. You should now be able to install Kurzweil 3000 without the Error 1402.

 

 

 

1.34. Error: CMp3FormatInfo:ParseDescription

Last Updated: May 2014

 

Note: This is more likely to occur on older versions of Kurzweil 3000 on newer operating systems.

 

Issue:

 

On launch of Kurzweil 3000, several errors are received reading similar to the below:

CMp3FormatInfo:ParseDescription can't parse 128 kBit/s, 32.000Hz, Mono

Troubleshooting:

Windows 7:

 

Please download the file below that has the "Mp3Convert.ocx" file :

 

ftp://ftp.kurzweiledu.com/pub/tech/Utilities/Kurzweil_3000/Win/MP3/Mp3Convert.ocx


Please go to Start > Computer and copy this file into below, based off your operating system type:

 

X86 Windows: C:\Program Files\Kurzweil Educational System\Common Files

X84 Windows: C:\Program Files (x86)\Kurzweil Educational Systems\Common Files

 

You may receive a prompt that the file already exists, ignore and replace with this file.

 

This should resolve this issue.

 

Windows 8 x64:

Please download the file below that has the "Mp3Convert.ocx" file :

ftp://ftp.kurzweiledu.com/pub/tech/Utilities/Kurzweil_3000/Win/MP3/Mp3Convert.ocx

1. Navigate to your list of drives, from Windows 8 that would be the folder icon on your taskbar.

2. Go to you C: Drive by expanding Computer

3. Put the file in the: C:\Program Files (x86)\Kurzweil Educational Systems\Common Files

You may receive a prompt that the file already exists, ignore and replace with this file.

1.35. Error: ETI-Eloquence voices and foreign language dictionaries are missing (Win)

Last Updated: June 2015

Applies to Versions: Kurzweil 3000 for Windows

Note: This issue is verified to occur using recent versions of Kurzweil 3000. It may be possible to apply the below troubleshooting steps to legacy versions of Kurzweil 3000, such as v8 or below; however, success is not guaranteed or supported. If you are using an older version of Kurzweil 3000, it is always advised that you upgrade to the latest version. For details regarding an upgrade, please contact Kurzweil sales.

Issue Summary:

This issue is often first noticed as missing foreign language voices or dictionaries in Kurzweil 3000. The reason why foreign language dictionaries are missing is because they are dependent on foreign voices being available within Kurzweil. The reason why foreign language voices are missing is because they run off of the ETI-Eloquence speech engine, which is failing to load.

The ETI-Eloquence is a SAPI4 Text-To-Speech (TTS) engine that is automatically installed as a component during Kurzweil 3000's installation. If the ETI-Eloquence speech engine is not properly initializing on launch of Kurzweil 3000 or SAPI4 functionality is not installed on your operating system, you will encounter this issue.

Troubleshooting Steps:

Phase 1: Verify that the ETI-Eloquence speech engine is set as the primary SAPI4 speech engine in your SAPI4 registry.

This phase only applies to installed versions of Kurzweil 3000 -- not the Kurzweil 3000 USB product.

1. If you are using Windows Vista or Windows 7, turn off UAC. After troubleshooting is complete, feel free to turn UAC back on.

2. Download and install the latest Kurzweil 3000 patch.

3. Launch Kurzweil 3000 -- and check if the voices are still missing. Exit Kurzweil after checking your voices. If you find that the ETI-Eloquence voices are now showing and will play, consider the issue resolved and do not continue with the below steps.

4. Run C:\Program Files\Kurzweil Educational Systems\Diags\SAPIReg.exe. If you have a 64-bit version of Windows, the path is C:\Program Files (x86)\Kurzweil Educational Systems\Diags\SAPIReg.exe. This will open a SAPI Registry Manager window.

5. In the SAPI Registry Manager window, select a speech engine in the top field and click the Remove button to move it to the Deleted field at the bottom. Do this for all speech engines listed *except* ETI-Eloquence6-mfW. You want ETI-Eloquence6-mfW to be the only speech engine at the top. Once you're done, click Save and then Exit. View the attached picture "SAPIReg example.JPG" as an example of what it should look with two speech engines. If ETI-Eloquence6-mfW is already at the top and there are no other speech engines listed, click Exit.

6. Launch Kurzweil 3000 -- and check if the voices are still missing. Exit Kurzweil after checking your voices. If you find that the ETI-Eloquence voices are now showing and will play, consider the issue resolved and do not continue with the below steps.

Phase 2: Verify that SAPI4 functionality is installed in Windows.

1. Download and install the SAPI 4 control panel applet from Microsoft.

2. Restart your computer.

3. Launch Kurzweil 3000 -- and check if the voices are still missing. Your ETI-Eloquence voices should now show in Kurzweil 3000 and play as normal.

1.36. Error: Failure when attempting to create an MP3 audio file (Win)

Last Updated: July 2013

Applies to Versions: Kurzweil 3000 for Windows

Issue Summary:

When attempting to create an MP3 audio file through the File -> Audio Files -> Create Audio File option, the MP3 file will hang in the Pending Queue, be incomplete during playback, or not get created at all.

Troubleshooting Steps:

Verify you are running the latest patch for your version of Kurzweil 3000

1. Log in as the Administrator account on the machine

2. Launch Kurzweil 3000 (if you are using Windows Vista or Windows 7, launch Kurzweil 3000 using the Run As Administrator option in Windows)

3. Go to Help -> About Kurzweil 3000 and verify the version of Kurzweil 3000 that is currently installed

4. While connected to a working internet connection go to Online -> Updates to begin a search for any more recent updates

5. If any updates are found check the box next to the most recent version for you Kurzweil 3000 language and choose OK to begin the download

6. When the download completes a dialogue box will appear stating that the download finished and that you must close Kurzweil 3000. Choose OK on this dialogue box and then close Kurzweil 3000.

7. Upon exiting Kurzweil 3000 the patcher will run (if it does not run automatically, press the Setup button that appears on the screen)

8. Once the patcher is complete, launch Kurzweil 3000 again

9. Go to Help -> About Kurzweil 3000 and verify that the version of Kurzweil 3000 has been updated

Install the MP3 Encoder used by Kurzweil 3000 (lame_enc.dll)

1. Log in as the Administrator account on the machine

2. Ensure that Kurzweil 3000 and any other applications are closed

3. Delete the contents in the following folder (dependent on your operating system)

  • On Windows XP:
    • C:\Documents and Settings\All Users\Application Data\KESI\Pending Audio
  • On Windows Vista or Windows 7:
    • C:\ProgramData\KESI\Pending Audio

4. Download and save the file "lame_enc.dll" attached to this support ticket

5. Copy the downloaded file "lame_enc.dll" into all of the following directories:

  • On 32-bit versions of Windows:
    • C:\Windows
    • C:\Windows\System
    • C:\Windows\System32
  • On Windows Vista or Windows 7 64-bit:
    • C:\Windows
    • C:\Windows\System
    • C:\Windows\System32
    • C:\Windows\SysWOW64

6. Restart your computer

1.37. Error: Hang on launch (Now Loading, Please Wait...) (Win)

Last Updated: June 2015

Applies to Versions: Kurzweil 3000 (K3000) for Windows, mainly affects version 11 and older/legacy versions

Issue:

When a user launches Kurzweil 3000, it hangs indefinitely at the splash screen. The splash screen is a window that reads "Now Loading Kurzweil 3000 Please Wait...". As such, the user is prevented from accessing the Kurzweil 3000 program.

The most common reason for this issue is that Kurzweil 3000 is failing to properly initialize one or more required speech engines on launch.


Troubleshooting:

1. If you are using Windows Vista or Windows 7, turn off UAC. After troubleshooting is complete, feel free to turn UAC back on.

2. Download and install the latest Kurzweil 3000 patch.

3. Launch Kurzweil 3000 -- and wait to see if it hangs at the splash screen. If you load into the program, consider the issue resolved and do not continue with the below steps. If you're stuck at the splash screen, you will need to end the Kurzweil 3000.exe process in the Processes tab of your Windows Task Manager before proceeding.

4. Run C:\Program Files\Kurzweil Educational Systems\Diags\SAPIReg.exe. If you have a 64-bit version of Windows, the path is C:\Program Files (x86)\Kurzweil Educational Systems\Diags\SAPIReg.exe. This will open a SAPI Registry Manager window.

5. In the SAPI Registry Manager window, select a speech engine in the top field and click the Remove button to move it to the Deleted field at the bottom. Do this for all speech engines listed *except* ETI-Eloquence6-mfW. You want ETI-Eloquence6-mfW to be the only speech engine at the top. Once you're done, click Save and then Exit. View the attached picture "SAPIReg example.JPG" as an example of what it should look with 2 speech engines. If ETI-Eloquence6-mfW is already at the top and there are no other speech engines listed, click Exit.

6. Restart your computer.

7. Launch Kurzweil 3000 -- and wait to see if it hangs at the splash screen. If you load into the program, consider the issue resolved and do not continue with the below steps. If you're stuck at the splash screen, you will need to end the Kurzweil 3000.exe process in the Processes tab of your Windows Task Manager before proceeding. Note: Most users will find that their issue is resolved at this step.

8. Run C:\Program Files\Kurzweil Educational Systems\Diags\SAPI5Reg.exe. If you have a 64-bit version of Windows, the path is C:\Program Files (x86)\Kurzweil Educational Systems\Diags\SAPI5Reg.exe. This will open a SAPI 5 Registry window.

9. In the SAPI 5 Registry window, select a speech engine in the top field and click the Remove button to move it to the Deleted field at the bottom. Do this for all speech engines listed *except* VW Kate and VW Paul. Once you're done, click Save and then Exit. View the attached picture "SAPI5Reg example.JPG" as an example of what it should look like with 7 speech engines.

10. Restart your computer.

11. Launch Kurzweil 3000. It should load all the way into the program.

Notes:

We no longer provide support for version 11 and other legacy versions of K3000. To avoid problems and ensure stability, we suggest you upgrade to the latest version of K3000. To inquiry about upgrading, please contact our Sales team: https://www.kurzweiledu.com/ContactSales.php

 

1.38. HTTP status 404 error when attempting to log into K3000 v11 Web License

Last updated: July 2016

Applies to: Kurzweil 3000 v11 Web License

Issue:

When a user attempts to log into Kurzweil 3000 version 11 Web License, the user will receive the error The request failed with HTTP status 404: Not Found (pictured below):

Reason:

The server and software technology upon which the Kurzweil 3000 v11 Web License relied for license storage and management has become obsolete, is no longer supported, and therefore, we cannot upgrade to continue providing service.

We are sorry for this inconvenience and want to work with you to find a good solution. Please contact our sales department for your available options: http://www.kurzweiledu.com/ContactSales.php

1.39. IntelliTools acquired by AbleNet

Last Updated: 2015

The Kurzweil Educational division of Cambium Learning no longer provides support for IntelliTools products. AbleNet, Inc. now owns and provides support for IntelliTools products.

Kurzweil Education announced on 4/17/2014 that the IntelliTools® arm of the company has been sold to AbleNet, Inc. of Roseville, MN. The sale includes the IntelliTools software product line of Classroom Suite, ReadingTutor, MathTutor, Primary Skills Builders, Balanced Literacy™, MathPad™, Number Concepts, and ReadyMade® Story Kits, and the accessible keyboard IntelliKeys® with the keyboard's accompanying products.
 
Since 1985, AbleNet has been improving the lives of students with disabilities by developing innovative assistive technology solutions empowering learners of differing abilities to thrive in the classroom. Today, AbleNet is a world leader in helping individuals with significant cognitive and/or physical disabilities learn more, work successfully, and live better. Delivering over 500 unique and proprietary products to more than 60 countries, AbleNet provides an essential selection of assistive technology and curriculum used around the world every day.
 
We are pleased that with this sale, the IntelliTools legacy of providing solutions for learners with lower incidence disabilities will continue to be served by a company with a strong history of delivering positive results for these students.
 
For more information about the IntelliTools products and support in your area, contact your current supplier or AbleNet. Inc. Here are AbleNet's contact details to address any question you may have:
 
AbleNet, Inc.
2625 Patton Road
Roseville, MN 55113-1308
 
Toll Free: (800) 322-0956 (US & Canada)
Phone: (651) 294-2200
Fax: (651) 294-2259
Fax (651) 294-2222 (Orders & Quotes Only)
 
For Customer Support & General Inquiries
E-mail: customerservice@ablenetinc.com
 
For Technical Support & Repair Inquiries
E-mail: techsupport@ablenetinc.com
 
For Accounting Support
E-mail: accounting@ablenetinc.com

1.40. Is there a VPAT for K3000 and firefly?

Last Updated: March 2016

What's a VPAT? Is there a VPAT for Kurzweil 3000 and firefly?

A Voluntary Product Accessibility Template (VPAT) is a table describing how a proposed computer hardware product, software, or online service enables usability by people with limited capacities to see, hear, or exercise muscular control (aka disabilities).

There is a VPAT available for the latest version of Kurzweil 3000 and firefly. Here is a link: https://www.kurzweiledu.com/files/Kurzweil3000_Section508_VPAT_20150401.pdf

1.41. Limited User Accounts may require "Write" access for K3000 (Win)

Applies to Versions: Kurzweil 3000 (Win) - all versions

Note: Most institutional environments require the client computers to have limited user account permissions in order to maintain the security infrastructure of the network. Kurzweil requires 'Write" permissions on specific folders in order for the program to run properly.

Provide "Write" permissions to the following directories/regkeys:

Windows 7 and higher:

  • C:\Program Files (x86)\Kurzweil Educational Systems
  • %programdata%\KESI
  • %appdata%\KESI
  • %userprofile%\documents\KESI
  • %public%\documents\KESI

Registry:

  • HKLM/Software/Wow6432Node/KESI               (x64)
  • HKLM/Software/KESI                                      (x86)

 

Windows XP:

  • C:\Program Files\Kurzweil Educational Systems
  • C:\Documents and Settings\All Users\Application Data\KESI
  • C:\Documents and Settings\All Users\Shared Documents\KESI
  • C:\Documents and Settings\<Username>\My Documents\KESI

Registry:

  • HKLM/SOFTWARE/KESI

 

Note: These permissions do not apply to the Kurzweil 3000 Network License-to-Go or Remote License-to-Go configuration. For these configurations the user must be a local administrator on the machine.

2. Kurzweil 3000 Web License + firefly

2.1. Error: Cannot access an uploaded file via firefly

Issue:

You receive the error "The file has no pages that firefly can currently display." or "Please try again. The file is still loading" when attempting to open a file through the firefly website or iPad application

Examples:

No pages to display

Please try again

Solution:

This first error can be received when you are attempting to open a file type that is not currently supported; you may also see it if the file is supported but still processing.  The currently supported file types are linked below. If you are using a supported file type and are getting either of these errors; please wait 5-20min before attempting to access the file again.

Supported File Types


Note: firefly is an evolving system and the supported file types may be expanded in the future.

You may be able to use the KESI Virtual Printer for Windows to convert unsupported formats into supported formats. For Mac, you would "print" the file you are interested in to a .pdf, and then upload the .pdf.  Further instructions on the use of the KESI Virtual Printer can be found here: Virtual Printer Information & Troubleshooting

2.2. General Information: What document formats are compatible with firefly?

Last Updated: September 2016

Supported firefly document formats:

.kes
.txt
.rtf
.doc
.docx
.epub
.bks
.pdf
.jpg

The above document formats may be opened directly in firefly on the fireflybykurzweil.com website or via the firefly iPad application.

If your content is not in one the above formats, it is recommended to use the Kesi Virtual Printer in order to convert your document into a compatible format for use with either Kurzweil 3000 or firefly. Please note that the Kesi Virtual Printer is a feature of Kurzweil 3000, select this link for more information.

A description of these formats is below:

.kes  - Kurzweil Document, these can be created in the Mac and Windows version of Kurzweil or by creating a draft in firefly.

.txt - Text files (i.e. files created in Notepad)

.rtf - Rich text files (i.e. files created in Wordpad)

.doc - Microsoft Word (older versions of Word)

.docx - Microsoft Word (newer versions of Word)

.epub - epub documents (some E-readers use this format)

.bks - This is a special Bookshare/Kurzweil package format, if you rename a Bookshare.zip package to Bookshare.bks, firefly and Kurzweil can open this format.

.pdf - *Adobe PDF documents

.jpg - *An image file format (i.e. taken with a camera that saves picture files to jpg)

(*Note: If you open a .pdf or .jpg directly into firefly, it will not be available on the Kurzweil side unless you open it at least once in firefly first)

2.3. General Information: Login authentication method, details (Web License/firefly)

Do user accounts created for Kurzweil 3000 Web License and firefly integrate with Active Directory/LDAP/CAS or Shiboleth?

We do not currently have plans to integrate the firefly rostering system into the above systems, however we are looking into other possibilities to accommodate an easier rostering process.

Username/password credentials to access the Kurzweil 3000 Web License software and firefly are managed through a secure HTTPS web portal. Usernames are generated by the firefly website when an account is created, based on an algorithm that uses the first and last name of the user. For example, a user John Carpenter may receive the username johncarpenter2. Usernames may be edited after creation if needed.

If you own a site or district license of Kurzweil 3000 Web License with firefly, we offer a free user import service for accounts that qualify (a.k.a. rostering service), this allows you to avoid the manual creation of users within the firefly user management system. However, just like the website UM, usernames created through an import are automatically generated and cannot be specified beforehand at this time. If you have a firefly account and are interested in the rostering serivce please email fireflyroster@kurzweiledu.com for more information.

To describe the normal login process as an end user, the end user logs into his computer using his Windows/Mac or domain login, launches the Kurzweil 3000 software application (most likely through a schortcut on the desktop) or the firefly iPad or web portal site and is provided a prompt asking for the aforementioned Kurzweil 3000-firefly username/password.

 

2.4. General Information: Proxy Exceptions & Connection Details (Web License/firefly)

Applies to Versions: Kurzweil 3000 Web License; firefly

Quick Links:

General connection information

What if my network is implementing a proxy server?

Guide to updating / patching Kurzweil 3000

Windows Versions:

Kurzweil 3000 V11 Web License (Discontinued)

Kurzweil 3000 V12 Web License

Kurzweil 3000 v13/v14/v15 Web License / firefly / iPad

Macintosh Versions:

Kurzweil 3000 V4 Web License (Discontinued)

Kurzweil 3000 v5/v14/15 Web License / firefly / iPad

General Information: 

Is internet access required for the Kurzweil 3000 Web License client / firefly?

In order to login to the Kurzweil 3000 Web License client or the firefly website or iPad application you must have internet access to connect; an active connection for the product(s) to continue to function is required. The connection is encrypted and maintains itself automatically after the intial login process.

What happens if Internet access is lost?

1. All options available in the software except the menu option "Save" and "Exit" will become unavailable within the Kurzweil 3000 menus. Toolbars also become unavailable, except for being able to save.

2. A message window pops up notifying the user of the disconnection and to save their work. If you are not getting a message please make sure your version is up to date.

Is there a redundant access check, after the first connection failure?

Not at this time. If the first access check fails, the information above this entry would apply. You must keep an active Internet connection while using the Kurzweil 3000 Web License or firefly product in order for it to continue to function properly after logging in.

What if my network is implementing a proxy server?

The software library Kurzweil 3000 software uses to detect Internet connectivity is not proxy aware. Kurzweil 3000's web licensing authentication will not function through a proxy server, resulting users not being able to log in to the software. The solution is to make a handling exception in the proxy server's settings, so the proxy does not handle any traffic to/from our service addresses, forcing such traffic over a direct Internet connection.

This page has instructions detailing how to add exceptions to proxy settings:

Adding Proxy Exceptions

It's also important to note that your web browser proxy settings for Internet Explorer (Win) and Safari (Mac) on the client need to have proper web access for Kurzweil 3000 Web License client to function.

Microsoft ISA

Microsoft ISA is one of the more common proxy server solutions.

Creating Handling Exceptions:

ISA 2006 Internal Properties: Screenshot Example

Walkthroughs:

Part One

Part Two

In the Firewall Client tab, make sure that Use automatic configuration script is enabled.

Note: the Internal Properties GUI of 2004 and 2006 should be similar (if not the same).

Additional information on settings in this MSDN article.

Disabling Web Caching:

This site has some instructions on how to create a caching rule for the server: Caching Rules

In Figure 7, you need to add the applicable sites listed below in this article based on the version of Kurzweil 3000 you are using.

In Figure 9, choose the option Never, no content will ever be cached.

Please continue reading for specific connection addresses you would need to make an exception for.

What Web service addresses is Kurzweil 3000 Web License / firefly attempting to access for a valid connection to the product?

Kurzweil 3000 v11 Web License (Win)

The Kurzweil 3000 v11 Web License version has been discontinued as of July 10th, 2014. The server and software technology upon which the Kurzweil 3000 Version 11 Web License relied for license storage and management has become obsolete, is no longer supported, and therefore, we cannot upgrade to continue providing service.

We are sorry for this inconvenience and want to work with you to find a good solution. Please contact sales for further support.

Kurzweil 3000 Web License v12 (Win), Kurzweil 3000 V4 Web License (Mac) *Mac version discontinued*

If you are experiencing connection problems with K3000 v12 WL for Windows, yet have Internet access it may be advisable to share the information below with your IT Network Administrator at your location:

Addresses:

kws.cambiumlearning.com

ul.cambiumtech.com

TCP port: 80 (HTTP)

You may resolve the current IP addresses by executing a command-line ping for kws.cambiumlearning.com or ul.cambiumtech.com

Note: firefly,Kurzweil 3000 v11, v13/v14 (Win) and v5/v14 (Mac) Web License editions have different connection addresses, above connection information does not apply to these versions, please view the section linked for those versions at the top of this article.

Connectivity is required in order to access your licenses, users, *Web Universal Library, and the Kurzweil 3000 installable client for these versions.

*Note for Mac users: The Mac version of Kurzweil 3000 Web License v4 has been discontinued due to incompatibilities with more secure technologies in this older version, the newer versions for Mac do not have this issue. We are sorry for this inconvenience and want to work with you to find a good solution. Please contact sales for further support.

 

 

Kurzweil 3000 Web License (Win) v13,v14,v15; firefly, iPad app, Kurzweil 3000 Web License (Mac) v5,v14,v15

If you are experiencing connection problems, yet have Internet access it may be advisable to share the information below with your IT Network Administrator at your location:

Addresses:

*.fireflybykurzweil.com*, *.kurzweil3000.com*

TCP port: 80 (HTTP), 443 (HTTPS)

You may resolve the current IP address by executing a command-line ping for firefly.kurzweiledu.com

Note: Kurzweil 3000 v11, v12 (Win) and v4 (Mac) Web License editions have different connection addresses; above connection information does not apply to these versions, please view the quick links for those versions at the top of this article.

Proper connectivity is required in order to access or manage: firefly, licenses, users, Web Universal Library, and the Kurzweil 3000 installable client for these versions.

2.5. General Information: How to print colored reports in VPORT (Win/Mac)

Applies to Versions: *VPORT

*Vport only applies to: Kurzweil 3000 Web License (Win) v12

Issue:

Reports, such as usage, do not print with colors or as they appear on the web page. The printouts may contain faint black-and-white lines outlining the colored bars, etc.

Resolution:

In order to achieve optimal results when printing reports in VPORT you will need to go to the Page Setup window and enable Print Background Colors and Images.

Internet Explorer

1. Click the Print button/icon at the top-right on the web page, if you do not see an option to print try using CTRL + P.

2. This will open a new tab in IE and also open a Print window. Click the X button to exit out of the Print window so you're only viewing the new tab in IE.

3. In the top-right of IE, click the Gear icon > Print preview... This will open a Print Preview window, if you cannot find Print preview try pressing ALT going to FILE and selecting the option.

4. In the Print Preview window, click the Gear button/icon in the menu bar. This will open a Page Setup window.

5. In the Page Setup window, check the box for Print Background Colors and Images > click OK

6. Click the Print button.

Chrome Support

Chrome is not a supported web browser for VPORT.

Mozilla Firefox (Windows)

1. At the top-left, click the Firefox menu (Press ALT if you do not see it) > Print... > Print Preview. This will open a Print Preview window.

2. In the Print Preview window, click the Page Setup... button. This will open a Page Setup window.

3. In the Page Setup window, check the box for Print Background (colors & images) > click OK

4. Click the Print... button.

Safari

1. From the Safari menu, click File > Print... (Command + P) This will open a Print Preview window.

2. In the Print Preview window, click the Show Details button. In the detailed options, check the box for Print backgrounds.

3. Click the Print button.

2.6. General Information: Is there a limit to the firefly web-based storage?

Is there a limit to web-based storage for Kurzweil 3000 Web Licensing with firefly?

There is no limit set at this time.

Are there any plans to implement a storage limit for firefly in the future?

There are no plans at this time.

What's the difference between the web-based storage within the firefly website and the Universal Library that the Kurzweil 3000 Web License software client connects to?

The Universal Library and the secure web-based storage system of firefly are one in the same, as such files you save to the UL in either will appear in both products. Please note that you can also save files locally in the Kurzweil 3000 Web License version if you choose to do so.

2.7. General Information: Will firefly work on my mobile device or tablet?

Will firefly work on my mobile device or tablet?

firefly will work on mobile devices and tablets that support HTML5 via their supported Web Browsers.  A short-list of supported Web Browsers for some mobile devices and tablets are: Internet Explorer, Google Chrome, Mozilla Firefox, Safari.  Cookies must be enabled in the Web Browser.

More information for various mobile devices/tablets can be found in this article.

Is there a firefly iPad App available?

Yes, you can download the free iPad app for firefly from this location: firefly iPad application 

Do you have any information on the Microsoft Surface?

Yes, please review this link: Microsoft Surface Support

 

2.8. General Information: Is there accessibility support for user management? (firefly)

Yes, JAWS and Windows-Eyes have been tested for use with the firefly user management interface using the standard navigation keys for those products.

If you experience any difficulties, please share your feedback with us by contacting tech@kurzweiledu.com

 

2.9. General Information: Using Kurzweil 3000+firefly offline

Applies to : Kurzweil 3000 v15 Web License

There is a new feature available in Kurzweil 3000 v15 Web license called "offline mode". The feature activates if there is no active internet connection. When there is no internet connection and you open Kurzweil and attempt to login, you will get a prompt asking if you would like to continue in offline mode. Please note that this feature will only work for the last Kurzweil 3000+firefly user that logged into the Web License client with internet access active.

This feature is useful in several situations, here are some examples:

  • Testing centers that need to use Kurzweil 3000 Web License for test taking, but do not want to be online.
  • Laptop users that want to use Kurzweil 3000 Web License when no internet is available.

*Please note: This feature will only work for the last Kurzweil 3000+firefly user that logged into the Web License client when internet access was active, please see more information below if needed.

Offline Mode FAQ:

Question:

Is there a time limit when using offline mode?

Answer:

Yes, the current maximum allowed offline mode is 432 hours. The initial default is 96 hours, you can increase this limit by logging into firefly as the coordinator and navigating to your subscription options. 

Question:

How does the time limit work when using offline mode?

Answer:

When you login to Kurzweil 3000 v15 Web License client with an active internet connection, this starts the offline clock – this means that the offline time available starts from the last successful Kurzweil 3000 Web License "online" log in. When you do successfully access the product offline, you may login as many times as needed until the offline maximum timer is reached.  Once that time is reached, you will no longer be able to use offline mode and must successfully log into Kurzweil 3000 Web License using an active internet connection in order to renew the offline mode timer.

 

2.10. Guide: Distributing content using the universal web library

Using the firefly web storage included in your subscription provides unlimited web storage which allows you to save, open, and distribute Kurzweil files along with other supported formats from within both the Kurzweil 3000 Web License and firefly products.

To expedite the upload and download process for all users, files should be limited to individual chapters, as opposed to entire texts. In addition, you can still copy content to traditional storage media and distribute files that way if desired. It is also possible to use the upload tool to mass upload documents to the firefly web storage system.

Assigning files from the K3000 Web License install:

1. Open the file you would like to assign to your student.

2. Go to File > Save to Library.

3. Select the student's name and their public or private folder; if you cannot see their name you may need to add them to your team.

4. Save the file.

5. Alternatively, you could cut or copy and then paste a file from your folder to a student folder by:

  • Right-clicking and then selecting "copy or cut" on the file you want to copy or move
  • Navigating to the folder you want to transfer the file to
  • Using right-click once more and then selecting "paste"

Assigning files from firefly:

1. Login to www.fireflybykurzweil.com

2. Navigate to "Home"

3. Expand the students name and folder you want to save to; if you cannot see their name you may need to add them to your team.

4. Upload the file directly to their folder with the "Upload" button.

5. Alternatively, you could copy or move a file from one folder to their folder using the buttons labeled for such functions via the firefly web interface.

Please note: There are videos available that touch the above processes if you login to www.fireflybykurzweil.com, select "Help", and then select the "Managing Kurzweil 3000-firefly" section, some examples are linked below:

firefly - How to structure your user tree

firefly - What is My Team?

firefly & Web License - How to create a new folder in the Universal Library

More details:

Files can be assigned to users by saving, uploading, or copying the file(s) directly to the user's "Private" or "Public" web storage folder; if the user is in your team their name will be listed under your "Home" tab when you login to firefly. In the installed Web License client, this same location can be found using the "File > Open From Library" and "File > Save to Library" sections of the program. firefly and the install Web license client have linked web storage libraries.

Sharing files using the "Public" folder at the main site level allows everyone at the site to see the files loaded there regardless of team affiliation. It is also possible to save files to a teacher's public folder; as long as a user has a team assignment they will be able to see the files located in the public folder. Please note that students cannot modify the folder structure or save content in the coordinator or teacher public folders. They can however open, edit, and save the opened files to their own firefly account or local machine after opening and modifying the files that they have access to. 

If you do not wish to use a Teacher/Class kind of designation at your site, for example like with a university or college, one recommendation is to use the main coordinator public folder at your site in order to easily distribute files to students. This is because all users regardless of team affiliation can see the main account's public content so it's an easy way to share files. In this example, sharing the coordinator account with other teachers for the purpose of assigning files to individual student accounts or uploading content to the sites public folder is advised.

If you do not want teachers to have access to the main coordinator account, you can instead create a teacher account for the purpose of managing content and users. This could be a good solution to allow a single teacher or group of teacher users to manage users and assign files as sharing teacher accounts is permitted.

 

2.11. Guide: Creating Students, Teachers, Teams (firefly)

Adding Students and Teachers in firefly

1. Log into firefly: firefly Website

2. Hover over My Account

3. Select Users, your team page will open

4. Select the "Everyone" button that will appear next to "My Team"

5. This will give you three sub-tabs "Students, Teachers, Add Users":

 

  • Students Tab: This will show students currently in the system, it's suggested to search here via the search boxes above the column headers first before adding a student as they may already be in the system.
  • Teachers Tab: Same as the students tab, please check here first before attempting to add a teacher.
  • Add Users Tab: This is where you add new users. To add a user, please fill out the required fields being: Last Name, First Name, Email Address and School/Org and then click the Save button. By default, it will create a student record. If you wish to create a teacher, please un-check the "Student" check-box before saving.

What is "My Team" and why is it important?

A Team is a group of users that need to interact with one another. You could think of it as a "Class", for example a Teacher's team would usually have their students that are in their class. However teams are more than classes, as teachers can be part of the same team if they wish to collaborate with one another.

Having users in the same team allows them to share data. Please note however that students will not be able to share data with each other directly; see some examples below.

Examples:

  • Teachers can view and save files to student folders if those students are assigned to their team.
  • Two teachers part of the same team would be able to share documents between them.
  • Students being part of a teacher team allows them to see the teacher(s) public content and open files located there.
  • Students in the same teacher team will NOT be able to see other student content.

To add someone to your team:

  1. Hover the cursor over the My Account tab and choose Users from the drop-down menu.
  2. Click the Everyone icon.
  3. Find the user that you want to add to your Team and click the "My Team" check-box to the right of the user information.

Are there any suggestions on how to structure my users / teams?

Yes, the best resource is a video that we have available in the firefly help section: "How to Structure your User Tree" which is located under the Managing Kurzweil 3000-firefly section. This video is also available here.

Are there other ways to add users?

Option 1: If you qualify for a user import or wish to inquire about adding users in bulk please contact: fireflyroster@kurzweiledu.com ; in your email please make sure to reference that you are interested in the import process. If your account qualifies you will be sent an excel template for importing users along with further instructions.

Option 2: There is also an option called "Self-Registration", please see below for details on the process:

Links to the self-registration form enable teachers and students to add themselves to the general firefly roster which is accessible through the "Everyone" section. Please note that only the top-level coordinator can initiate self-registration. Self-Registration does not automatically add a student or teacher to a team. If the student or teacher needs to be part of a specific team, please assign them to one after they are in the roster.

1. Log in to firefly. Hover the cursor over the My Account tab and select Users from the drop-down menu. Your My Team page opens.

2. Click User Self-Registration. A window opens that displays a link for you to copy and send to teachers and a link for you to copy and send to students. Note: Because teachers and students have different privileges, it's important to send the correct link.

3. Click Copy next to the appropriate link (Teacher self-registration or Student self-registration).

4. Open your email application and address an email to the teachers or students you want to self-register.

5. In the message section of the email, paste the link you copied from the self-registration window.

6. Send.

More Help

After logging into firefly, click the HELP menu to reach the help documentation and videos page. The document to refer to is available under "Help Documents" on the left side of this page tilted: "User and License Management" - this document goes over the process in more detail.

In addition, videos are available in the help section; please select the Managing Kurzweil 3000-firefly section. In relation to this article, please review "How to Create New Users" and the "What is My Team" videos. If you are the Coordinator, it's also recommended to view the "How to Structure your User Tree" video.

 

 

2.12. Guide: Creating Teachers, Classes, Students (VPORT)

Applies to Versions: VPORT; Kurzweil 3000 Web License (Win) v12

Note: Kurzweil 3000 Web License (Mac) v4.5 has been discontinued, please contact sales for options.

If you are looking for information about firefly instead please click here.

Quick Links:

Creating Teachers in VPORT

Creating Classes in VPORT

Creating Students in VPORT

 

Adding Teacher Accounts to VPORT

Coordinator user account steps:

1. Navigate to the "My District" tab.

2. Click the "Add" button on this page for the "Add School Users" option.

3. Click the button on the "School Users" page for "Add New Staff".

4. Type the teacher's last name, first name, email address, and school you would like them to be able to access. For Teachers, you will also need to select the Role "Teacher" in the drop-down menu for "Role". You may enter more than one teacher here at a time. Click on "Save Changes" when done.

5. The usernames and passwords for teachers that have been created will now appear on the "My District" > "School Users" sub-tab area. Click on the "Show Teachers" button to view teacher accounts for the district.

Principal, Campus, and Campus Coach user account steps:

1. Navigate to the "My School" tab.

2. Click the "Add" button on the "My School > Summary" page for the "Add Teachers and Classes" option.

3. Click the button on the "Add Teachers and Classes" page for "Add New Staff".

4. Type the teacher's last name, first name, and email address. You may enter more than one teacher here at a time. Click on "Save Changes" when done.

5. The usernames and passwords for the teachers that have been created will now appear on the "My School > Teachers and Classes" tab.

How do I add a teacher to VPORT?

To add a teacher, you must first login to VPORT with an account that has access to do so. If you beleive you should have access to create VPORT accounts, please contact our customer service team at 800-894-5374 to verify if your organization has an account.

What if I don't want to create a teacher account for all my teachers?

If you do not wish to create individual accounts for all your teachers, you may instead create one generic account and have multiple teachers use the same account, sharing the students/classes attached to that account. The main drawbacks are: The student roster will be shared, teachers will not each have a personal web folder for file storage; instead it will be shared. *There may be a further future impact(s) if new reporting features are implemented.

A generic account is simply a "fake" account you create with a username and password that is meant for multiple users, an example username would be something like "K3000testteacher", or "K3000teacher01". Every user created in VPORT is a "Multi-login" user, meaning that as long as there are available licenses, the same account may login multiple times.

 

Adding Classes to Teacher accounts in VPORT

Coordinator user account steps:

1. Using the drop-down in the top right select the school in question.

2. Click the "My School" tab on this page, select "Add" next to the "Add Teachers and Classes" option.

3. Locate the teacher in the list, and click the "Add Class" button on the right side of the page for that teacher.

4. Click "Save Changes" on the top or bottom of this page.

Principal, Campus, and Campus Coach user account steps:

1. Click the "My School" tab on this page, select "Add" next to the "Add Teachers and Classes" option.

2. Locate the teacher in the list, and click the "Add Class" button on the right side of the page for the teacher.

3. Click "Save Changes" on the top or bottom of this page.

Why do I want to create a class for a teacher account in VPORT?

It's important for a teacher to have a class, due to students being required to be in a class in order to login to the Kurzweil 3000 Version 12 Web License Edition client.

Having students in classes also is beneficial to the usage reports available. In addition, teachers that have classes can make use of the assignments system in the Kurzweil Web License software.

Once again, it is required to have at least one teacher and one class in order for students to be added to the system.

What if I don't want to create a class for all my teacher accounts?

If you do not wish to create individual classes for all your teachers, you may instead create one generic teacher account and have multiple teachers use the same account, sharing the students/classes that teacher is assigned to. The main drawbacks are: The student roster will be shared, teachers will not each have a personal web folder for file storage; instead it will be shared. Another possible difficulty would be that it may be harder to manage the students in this large class implementation, if it is not segregated into multiple classes. *There may be a further future impact(s) if new reporting features are implemented.

A generic account is simply a "Shared" account you create with a username and password that is meant for multiple users, an example username would be something like "K3000teacher", or "K3000teacher01". Every user created in VPORT is a "Multi-login" user, meaning that as long as there are available licenses, the same account may login to VPORT or Kurzweil 3000 multiple times.

 

 

How do I add a student to VPORT?

To add a student, you must first login to VPORT. There are two options available for adding students; those being: Adding students to VPORT manually or importing students from the supplied template. All user types besides student accounts may add student users to VPORT. Continue reading for more details on this process.

What if I don't want to create an account for all my students?

If you do not wish to create individual accounts for all your students, you may instead create one generic account and have multiple students use the same account. This type of account can also be called a "Guest Account". The main drawback to this is that you will not have accurate usage reports at the individual level.

A generic account is simply a "fake" account you create with a username and password that is meant for multiple users, an example username would be something like "K3000testuser", or "K3000student01". Every user created in VPORT is a "Multi-login" user, meaning that as long as there are available licenses, the same account may login multiple times.

Adding students to VPORT manually:

If you only have a few students to add to the system, this is often the best method.

*Note: To add students with this method there must first be a class in place attached to a teacher account, classes are added by a school or district VPORT user. If you do not yet have a class in the system, please refer to article Guide to creating classes in VPORT for assistance in creating classes.

You must fill out all required fields when adding students, these being:

Last Name

First Name

ID: The ID is a number you assign to the student, this is normally a student ID number but it does not have to be. Every student requires their own unique ID.

With above required fields in mind, once logged in with your VPORT account, please follow the steps below to add a student account.

How to add students manually with Coordinator, Principal, Campus, and Campus Coach VPORT user accounts:

1. In the top right hand corner, navigate via the drop-down for "School" to verify the school you are interested in adding a student to.

2. Click the drop-down for "Class" and select the class you are interested in for the school in question. *If the "Class" drop-down is not selectable, displaying as "All" and appearing to be grayed out : Please refer to article Guide to creating classes in VPORT for further assistance.

3. Click the "Add Students" button. This should be located on the "My Class > Roster" page, you should be on this page now, following above steps.

4. Type the student's last name, first name, and ID.

5. Click on "Save Changes" when done.

6. The usernames and passwords for students that have been created will appear on the "My Class" > "Roster" sub-menu for the school and class selected. If it does not update immediately, please refresh the page.

How to add students manually with Teacher VPORT user accounts:

1. Navigate to the "My Class" tab.

2. Click the "Add New Students" button.

3. Type the student's last name, first name, and ID.

4. Click on "Save Changes" when done.

5. The usernames and passwords for students that have been created will appear on the "My Class" > "Roster" sub-menu. If it does not update immediately, please refresh the page.

Adding students to VPORT from a template, using the Web Import Tool:

This option allows you to upload a large list of students at one time, through a Microsoft Excel spreadsheet. Teacher,School, and District accounts may perform this action. A template is provided for you to be able to do this easily from within VPORT. Please see below for more details on this process.

How to add students with the Web import tool with Coordinator, Principal, Campus, and Campus Coach VPORT user accounts:

1. Navigate to the "Import Students" sub-menu from the "My District" or "My School" tab. You my also click "Import" from the landing page next to "Add Students".

2. Click "Download Template" on the desired import option, Microsoft Excel will open.

3. Input data into the required fields: "StudentID", "StudentLastName" and "StudentFirstName".

4. Navigate to "Save as" in Microsoft Excel, save the file to a known location.

5. Close or minimize Microsoft Excel.

6. In VPORT on the Import Students screen, click the browse button under "Upload your File".

7. Select the Microsoft Excel Spreadsheet you just saved.

8. VPORT will check your file for errors, and then display a summary screen. If the results are satisfactory click the "Proceed with Import" button to finish the process.

How to add students with the Web import tool with Teacher VPORT user accounts:

1. Navigate to the "Add Students" button from the "My Class" tab.

2. Click the "Import" button next to "Import Students".

3. Click "Download Template" on the desired import option, Microsoft Excel will open.

4. Input data into the required fields: "StudentID", "StudentLastName" and "StudentFirstName".

5. Navigate to "Save as" in Microsoft Excel, save the file to a known location.

6. Close or minimize Microsoft Excel.

7. In VPORT on the Import Students screen, click the browse button under "Upload your File".

8. Select the Microsoft Excel Spreadsheet you just saved.

9. VPORT will check your file for errors, and then display a summary screen. If the results are satisfactory click the "Proceed with Import" button to finish the process.

 

2.13. Guide: Universal Library File Upload Utility (Win)

Applies to Versions:  Kurzweil 3000 Web License firefly (Win)

General Information

What is the Universal Library Uploader?

The Universal Library Uploader utility is a standalone tool that uploads files or folders into the Universal Library web storage. These files once uploaded become available via the *Kurzweil 3000 Web client interface, firefly website, and the iPad app. Please note that the web storage library option is only available with a Kurzweil 3000 Web License+firefly product subscription.

*If you upload files that are not already converted to the .kes format using the uploader, in order for them to appear in the Kurzweil 3000 Web License client, you must first attempt to open the files once via the firefly system, this will then make the files viewable from the "File > Open from Library" option in the installed client. If you wish to get around this problem, you can first use the automater to convert your files, and then use the uploader afterwards.

Who should use the Universal Library Uploader?

The Universal Library Uploader utility is intended for use by schools with large pools of local Kurzweil 3000 content that they would like to host on the firefly web based Universal Library storge system.

Universal Library Uploader

Where can I get the Universal Library Uploader?

You can get the latest Universal Library Uploader tool here:  Universal Library Uploader Tool*

*Note: This tool is currently Windows only, there is not a Mac version at this time. However, please note that if you upload files with the tool on a Windows machine, they will also be available via the Mac Web License firefly version as the same cloud storage space it utilized.

How do I use the Universal Library Uploader to upload a single document?

1.  Launch the downloaded file, this will prompt you to extract its contents, make note of the location

2.  Browse into the extracted folder and launch "ULUploader.exe"

3.  Login using your Kurzweil Web License username and password

4.  Under "Step 1: Upload a File or Folder" click the "Browse for Files" button

5.  Find the file you want to upload from your machine and click "Open" (you should see the path update to the path of the selected file)

6.  Under "Step 2: Select a Destination Folder" click the "Browse" button

7.  Select the directory in the Universal Library where you would like this file stored (you should see the path update to the selected path)

8.  Click the "Upload" button

9.  Allow the upload process to complete (you should be able to monitor results in the Upload Status window)

How do I use the Universal Library Uploader to upload multiple documents in mass?

1.  Launch the downloaded file, this will prompt you to extract its contents, make note of the location

2.  Browse into the extracted ULUploader folder and launch "ULUploader.exe"

3.  Login using your Kurzweil 3000 Web License username and password

4.  Under "Step 1: Upload a File or Folder" click the "Browse for a Folder" button

5.  Find the directory containing all of the files you want to upload from your machine and click "Open" (you should see the path update to the selected folder)

6.  Under "Step 2: Select a Destination Folder" click the "Browse" button

7.  Select the directory in the Universal Library where you would like this folder stored (you should see the path update to the selected path)

8.  Click the "Upload" button

9.  Allow the upload process to complete (you should be able to monitor results in the Upload Status window)

Is there a way to upload files to the Universal Library without using the Universal Library Uploader utility?

Yes, you can upload individual documents using the firefly web interface or directly via Kurzweil 3000 Web License via File > "Save to Library". However, currently it is not possible to upload documents in mass without using the uploader.

How to upload a single file via the firefly website:

1.  Go to http://firefly.kurzweiledu.com/KLogin.php

2.  Login with your account credentials

3.  Browse to the Universal Library location where you would like to upload a document

4.  Click the "Upload A File" button located in the upper right hand corner

5.  Browse to the file you wish to upload from your local machine and choose "Open"

6.  Allow the file to upload

7.  You should receive an "Upload Successful!" message

3. Kurzweil 3000 Network

3.1. General Information:Can the Kurzweil 3000 Network Administrator/Engine on a client machine?

Applies to Versions: Kurzweil 3000 (Win) Network

If the administrator does not have access to a server for K3000 NT, is there a way to install the Kurzweil 3000 Network Engine/Administrator on a client machine?

The K3000 Network Administrator and Engine does NOT need to be installed on an actual server computer, however it is typically recommend to install on a server if possible. The Network Engine/Administrator will run on a regular workstation, as long as that workstation is turned on and has a static IP address.

To clarify:

The Kurzweil 3000 Network Engine can be installed on a simple workstation computer.

However, the below criteria must be met:

  • The client machine needs a static IP address
  • The client machine needs to be always on in order for clients to connect and properly keep track of licenses to go
  • A local firewall may need to be unblocked for TCP port 1006  -- although most installations won't need to worry about this.
  • If you have a virus scanner or protection suite on your clients, they may need to be configured to allow the Kurzweil 3000.exe to be excluded from active protections/scans in order to properly access your machine acting as a server.

3.2. Guide: How to migrate Kurzweil 3000 Network to another server

Applies to Versions: Kurzweil 3000 (Win) Network v10 and higher.

Note: If your new server is a Virtual Server, the install process is will most likely have to be done in a special way because the virtual machine is not tied to a real USB Port. Please view the Installation Information for a virtual server article.

Note: If you would like to preserve the "Users" folders from your previous Kurzweil server which kept user settings etc. Please view the How to locate the Kurzweil Network "Users" Data Folders on the server article.

Issue Summary:

Needing to move the Kurzweil 3000 Network Engine & Administrator to a another server.

Steps to moving to a another server:

1. Login to the Kurzweil server with an administrator account

2. Insert your USB keydisk into an available USB port on the Kurzweil server, if a USB port is not available refer to the troubleshooting steps in this article.

3. Launch the Kurzweil Network Administrator program

4. Navigate to: Licenses > License Management > Read Key

5. Uninstall the licenses back to the USB Keydisk from the old server using the Uninstall button, next close out of the Network Administrator tool.

6. Uninstall the Network Administrator & Network Engine from the old server using Add/Remove programs

7. On your new Kurzweil server install the Administrator & Network Engine from the Kurzweil Network DVD or download

8. Install the license keys from the USB keydisk to new server by removing the USB keydisk from your old server and plugging it into an available USB port on the new server, then move to step 9

9. Launch the Network Administrator on the new server and Navigate to: Licenses -> License Management -> Read Key and install your licenses to your new Network Engine using the Install option, then key in the amount you wish to install

10. If the new Kurzweil server IP address is the same, you are finished

11. If new server IP address is different, follow one of these procedures to point the clients to the new server below:

12. If you feel comfortable editing the registry, do the following:

  1. On one of the client machines open up regedit, by clicking Start > Run > type "regedit" (without the quotes)
  2. Go to HKEY_LOCAL_MACHINE\SOFTWARE\KESI\KURZWEIL 3000\INSTALLED (x64 bit OS: HKEY_LOCAL_MACHINE\ SOFTWARE\WOW6432Node\KESI\KURZWEIL 3000\INSTALLED)
  3. Change the "ServerName" key to the correct IP Address
  4. Export the changed key
  5. Test importing the changed key on another client machine
  6. Create an Active Directory script that dishes out the exported .reg key and run it to modify all of the client machines

If you do not feel comfortable editing the registry, do the following:

Insert the network install CD or load a copy the extracted contents from the downloaded version. Browse to the Software > Utilities > NetworkBrowser.exe file > Enter your new IP address > Click OK.

3.3. General Information: How to import a list of students from a .txt file

Applies to Versions: Kurzweil 3000 (Win) Network

Issue Summary:

We have a large Kurzweil user-base implementation. Is there a way to create a .txt file of user-names and import it into Kurzweil?

Technical Steps:

For Kurzweil 3000 Network:

1. Launch the K3000 Network Administrator

2. In the Administrator window, click Users -> Add New...

3. In the Add New User window, click File... and browse to a .txt file list of the student list you want to import.

The text file needs to be in a simple format of (alpha characters only):

studentname
studentname
studentname

There are no commas or any other special characters needed.

3.4. General Information: Moving the "Users" Data to another server

Applies to Versions: Kurzweil 3000 (Win) Network

Note: This situation occurs when moving Kurzweil from one server to another and the administrator would like to preserve the Users Data Folders for the migration.

Issue Summary:

I changed the server for my Kurzweil program. Is there a Users folder that I can import, or get to that has all my clients old information on it that I can add to my new server?

Solution:

In order to locate the Kurzweil user folders on your server, Navigate to this location or the equivalent: C:\Documents and Settings\All Users\Application Data\KESI\Kurzweil 3000 Server\Users

You can then make a copy of the "Users" folders in this location and migrate this data to the same location on your new Kurzweil server.

3.5. Guide: Installing the K3000 Network Engine on a Virtual Server

Notes:

The Kurzweil 3000 Network Engine (i.e. licensing server) is not officially supported to run on a virtual server.

There have been reports of customer's license files being corrupted when their Kurzweil 3000 Network Engine (Kurzweil licensing server) is hosted on a virtual server machine.  However, we have not been able to internally reproduce this issue.

To avoid license corruption, make sure your virtual server is turned on at least 95% of the time and its real host has a backup power supply.  Your virtual server will also need a static IP address.

Issue Summary:

An administrator is trying to install the licenses from the Kurzweil USB license keydisk to a Kurzweil Network Engine hosted on a virtual server.  This virtual server has no direct access to a USB port.

Troubleshooting Steps:

1. Close out of the Kurzweil 3000 Network Administrator app running on the virtual server.

2. Install the Kurzweil 3000 Remote Administrator app (from the installation DVD or download) onto a phyiscal standalone "real" computer with a USB port.

3. After installation, go through in-software registration chute to activate the new Remote Administrator app if prompted.

4. Place the USB keydisk into the "real" computer.

5. In the new Remote Administrator (which is essentially a second Kurzweil 3000 Network Administrator app), click Tools > Options.  In the Options window, enter the IP address of the virtual server.  This will point the active Kurzweil 3000 Network Administrator app to the Kurzweil 3000 Network Engine (i.e. licensing server) hosted on the virtual machine, and let you administrate it.

6. Restart the Kurzweil 3000 Network Administrator.  In the Licenses menu, click on License Management... and follow the prompts to install licenses from the keydisk to the Network Engine.

3.6. General Information: License-to-Go and Remote License-to-Go

Applies to Versions: Kurzweil 3000 (Win) Network

Issue Summary:

What is  "License-to-Go" and "Remote License-to-Go"?

Technical Information:

License-to-Go:

License-to-Go's are granted to a computer that is temporarily connected to the network. For example, an administrator installs a regular Kurzweil 3000 Network client on a laptop. From the Kurzweil 3000 Network Administrator program, the administrator chooses the particular student from active user list, and selects "Grant License-to-Go." The administrator then selects the amount of time the license will be checked out for. There will be one less available license available on the server once the license is "checked out".

Issuing a License-to-Go would be similar to checking out a library book (a license) by going into library and speaking with a librarian. The book will be gone for as long as it was checked out, or until it's returned.

Remote License-to-Go:

The Kurzweil 3000 Network version will come with a Remote Client install option. This client is different from the regular Kurzweil 3000 NT client. The client does not have to be connected to the network, ever in order to run but does have a limitation of only being able to be checked out for a year at a time. When you run a remote client for the first time it will give you a system code. The Admin then takes this system code and then generates a Remote License-to-Go Code by entering the System Code into the Network Administrator program. This Remote License-to-Go can be granted for a specified amount of time. The Administrator or client user, will then enter this remote code into the remote client window. Just like the normal License-to-Go option, a remote version reduces your available licences by 1 for the duration of the check-out.

Using the above library book analogy, Issuing a Remote License-to-Go is like checking out a library book over the phone instead in-person, by giving a number and getting a number back. You will receive access to the book (license) as soon as it's checked out.

Additional Remote Client/Remote License-to-Go Information:

The Remote Client is used to generate a system code for a generated Remote License-To-Go code. To create a Remote License-to-Go code there are a few requirements:

1. You will need the clients System Code (When attempting to start the remote client they will get an overlay with a System Code).

2. You will need the clients system Time Zone, and Regional Settings.

3. On the Network Administrator system, set the Time Zone to the same as the Client Machine.

4. Open the Kurzweil Network Administrator and go to Licenses > Generate Remote License-to-Go.

5. Enter the client System Code in the appropriate field and set the appropriate lease time. A code will be generated.

6. Enter the generated code into the clients window

7. If the client machine prematurely expires before the time-frame is up, you may need to generate another RL2GO or L2GO. You will most likely have to specify that it is for "Any User" when you generate another one before the first expires. The first license should expire when the original expiry date has been reached.

3.7. Guide: Running a report using the Kurzweil 3000 Network Administrator

Applies to Versions: Kurzweil 3000 (Win) Network

Steps for Running a Report using the Kurzweil 3000 Network Administrator

1. Physically (not remote) Log into the server as an administrator with the network engine on it. Do not use the Remote Administrator, or any other Remote software to log in to your Kurzweil server.

2. Launch the Kurzweil 3000 Network Administrator

3. Go to the Tools tab and down to Options...

4. Verify that the Network Engine Address is 127.0.0.1 (loop-back address)

5. Go to the Tools tab and lock the Network Engine

6. Disconnect any user in the users window

7. Go to the Reports tab and down to "Update Database"

8. Go to the Reports tab and "Run Report"

Troubleshooting Tips if the Report will not run

  • Navigate to Tools -> Options..., and make sure Log User Statistics is check marked
  • Log into the network engine machine as the administrator
  • Do not use the remote administrator to run the report
  • Make sure all users have write permissions to the users folder, located here or the equivalent: C:\Documents and Settings\All Users\Application Data\KESI\Kurzweil 3000 Server\Users

3.8. Error 102 - The license-to-go could not be validated

Applies to Versions: Kurzweil 3000 (Win) Network

Issue Summary:

Using the Kurzweil 3000 Network Administrator to issue a License-to-Go to a limited user account will result in a 102 Error (the license-to-go could not be validated, perhaps because you are a limited user).

Troubleshooting Steps:

The Kurzweil 3000 Network License-to-Go and Remote License-to-Go both require that the client be used by an account with local administrator access.  If you receive the above error, you'll need to ensure that the account has local administrator access to the machine.

If the account has local administrator access and is running on Windows Vista or higher, the issue may be related to User Account Control.  On the client machine navigate to this location: C:\Program Files(x86)\Kurzweil Educational Systems\Kurzweil 3000. Right click on the kurzweil 3000.exe and select "Run as Administrator". After the Kurzweil client launches (it may ask you to authenticate), try to issue a License-to-Go to the limited client.

Note:  Our development team is aware that customers would like to be able to use the License-to-Go and Remote License-to-Go features with limited user accounts.  This is currently an issue under investigation.

3.9. Error during uninstall of K3000 Network Server Engine

Applies to Versions: Kurzweil 3000 (Win) Network

Issue Summary:

When trying to uninstall the Kurzweil 3000 Network Engine using add/remove programs in the control panel an error occurs, "Uninstallation Canceled, Fatal Error during uninstall". This may happen if the network license keys have not been removed.

Troubleshooting Steps:

If possible, try removing your network license keys back to your keydisk and then try the uninstall again.

If this is not possible, please follow the steps below:

1. End the Kurzweil 3000 Network Engine service. Click Start -> Run command: -> (type in the run box "services.msc" without the quotes -> find the Kurzweil 3000 Server service -> Right click on the service -> Stop

2. Delete the license key file from your server (note this wipes out your licenses so have a new license key ready)  Navigate to C:\ProgramData\KESI\Kurzweil 3000 Server and delete the "Server.k3l" file.

3. Attempt again to uninstall the Kurzweil 3000 Network Engine using Add/Remove programs in the control panel

4. Restart after the uninstall

5. Install your new Network Engine from the DVD or use your download to re-install.

4. Scanner Troubleshooting & Information

4.1. General Information: Kurzweil Scanner Compatibility and Information (Win/Mac)

Last Updated: June 2012

Applies to Versions: See Below

Note: If you are using a Kurzweil 1000 or a Professional version of Kurzweil 3000, you can scan images directly into Kurzweil. For this, you will need to use a scanner that is compatible with your version of Kurzweil. To determine if your scanner is compatible, read below.

Note: If you already have a working scanner and want to test its compatibility, the easiest way is to order a free Trial Edition of Kurzweil and install it.

Note: If your scanner is not compatible with Kurzweil, you can always scan in images as .pdf or .tif files using your scanner's bundled software, and then open those images inside Kurzweil 1000 or a Professional version of Kurzweil 3000 for automatic conversion to a Kurzweil file type (.kes).

Note: Before attempting troubleshooting, it is good practice to make sure you have the latest update/patch for Kurzweil 3000. Click here for more details.

Note: Kurzweil 3000 v4.5 Web License Edition (Mac), Kurzweil 3000 v5 (Mac), Kurzweil 3000 v12 Web License Edition (Win), and Kurzweil 3000 v13 (Win) all come standard as Color Professional scanning versions.

Kurzweil 3000 for Windows

Kurzweil 3000 for Windows (Professional Color or Black & White) is designed to work with scanners that use a TWAIN driver for your Windows operating system. For example, if Windows 7 Professional 64-bit is your operating system and you want to use a scanner that is compatible with Kurzweil 3000, then you will need a scanner that uses a TWAIN driver made for Windows 7 Professional 64-bit.

The vast majority of scanners use TWAIN drivers, but to ensure compatibility with Kurzweil and your operating system you should always check with the manufacturer first. To ensure performance, we also recommend the use of standalone scanners and not printer-fax combination devices.

Kurzweil 1000

Kurzweil 1000 has identical compatibility requirements as Kurzweil 3000 for Windows.

Kurzweil 3000 for Macintosh

Kurzweil 3000 for Macintosh (Professional Color or Black & White) is designed to work with scanners that interface with Mac OS X's built-in Image Capture application using Image Capture drivers. Scanners that only use TWAIN drivers will not work with Kurzweil 3000 for Macintosh.

Scanners with Macintosh Image Capture drivers can be harder to find than those made with only TWAIN drivers. It is recommended that you verify with the manufacturer first if a prospective scanner uses Image Capture drivers. To ensure performance, we also recommend the use of standalone scanners and not printer-fax combination devices.

Frequently Asked Questions (FAQ's):

What are the advantages of scanning directly into Kurzweil?

If a user has difficulty using a computer, scanning with a separate program and then opening the image file into Kurzweil for conversion can be quite a difficult process. For such a user, it is helpful to give them the ability to scan pages from the scanner directly into Kurzweil as a .kes file by simply clicking a prominent button on the Kurzweil menu.

From a technical perspective, images scanned directly into Kurzweil may benefit from Kurzweil's scanning capabilities (deskew, auto-alignment, etc.). Some scanner software may not have Kurzweil's scanning capabilities.

In environments where individual users are not responsible for scanning their own materials, the logistical and administrative advantages of scanning directly into Kurzweil are not as significant. Scanning as a .pdf file first may provide a handy source file, as a .pdf scan of a book or document could potentially have many uses outside of Kurzweil.

Can the Kurzweil 3000 (LearnStation) perform scans?

No. The LearnStation version of Kurzweil 3000 cannot perform the following functions of the Professional versions:

  • Scanning
  • Image Conversion
  • Virtual Printing
  • Optical Character Recognition (OCR)
  • Zone Editing

If I buy a scanner that meets the compatibility requirements is it guaranteed to work?

Even if a scanner is compatibile that does not 100% guarantee it will work, which is why we recommend testing out scanner compatibility first with a free trial of Kurzweil.

What's the difference between Kurzweil 3000 Professional (Color) and Professional (Black & White)?

If you scan in, convert, or virtual print a colored image using Kurzweil 3000 Professional (Black & White), it will automatically grayscale the result within Kurzweil. Kurzweil 3000 Professional (Color) will not do this and retain image color.

There's a scanner I want to purchase but it does not meet compatibility requirements. Will it work with Kurzweil 3000?

If a scanner does not have a TWAIN series driver for Windows, you will not be able to scan directly into Kurzweil.

If a scanner does not have an Image Capture driver for Mac, you will not be able to scan directly into Kurzweil.  Can your company recommend a specific scanner model for use with Kurzweil 1000 or 3000?

We currently cannot provide scanner model recommendations. This may change in the future.

My scanner meets the compatibility requirements, but when scanning into Kurzweil it malfunctions. What can I do?

1. Your scanner will not work inside of Kurzweil if it's not properly installed or functioning with your computer's operating system. Verify that the scanner works in Windows by using your Fax and Scan Scanner Wizard. If you're using a Macintosh, verify that you can scan using your Macintosh's built-in Image Capture application. Also test your scanner with any bundled scanning software from the manufacturer. If your scanner is malfunctioning outside of Kurzweil, please contact your scanner manufacturer for technical support.

2. If possible, download and install the latest drivers for your scanner. Updating or reinstalling your scanner drivers will often fix scanning problems.

3. If your scanner is only malfunctioning within Kurzweil, please contact our technical support department. We may be able to modify settings for its TWAIN driver, improving how it interfaces with Kurzweil. Although this troubleshooting process usually results in success, it is not 100% guaranteed to work.

Always update Kurzweil before you attempt troubleshooting

Before you attempt any troubleshooting steps or contact us for technical support, it's always a good idea to make sure your version of Kurzweil 3000 is updated. A troubleshooting solution may not work if you're using an outdated version. Often you may find that simply updating Kurzweil (i.e. patching) will automatically fix your problem.

The most simple way to update Kurzweil is through its built-in updater: on the Kurzweil 3000 menu click Online -> Updates... and follow the prompts to download and install the latest update (i.e. patch) found by the auto-search.

For further details on how to update your version of Kurzweil, please follow this link: Download and install the latest Kurzweil 3000 patch

Do we recommended a high-end scanner for use with Kurzweil 3000 to perform large-scale document production scanning?

If you're interested in large-scale document production scanning, it's recommended to purchase a high-end scanner and use the scanner's bundled software to scan as a multi-page .pdf or .tif file. For example, if you're using a Canon DR scanner model, we recommend using Capture Perfect, which is the software that comes with the scanner.

After scanning as a mutli-page .pdf or .tif, open that file directly into K3000 to convert it into Kurzweil 3000 file.

4.2. General Information: Scanning recommendations

Please see below for recommendations when scanning content into Kurzweil:

  • Whenever possible, locate reading material in a supported electronic format which may eliminate the need to scan.
  • If for some reason your scanner is not compatible directly with Kurzweil, scanning to a PDF with your scanning software is a valid option.
  • Use the highest quality source material possible (no pen/pencil marks, smooth and flat, free of smudged text, etc...).
  • Avoid scanning newsprint.
  • Close the lid of the scanner completely, or if using a document feeder, insure proper alignment.
  • Test the quality of scanned material before continuing the full process (Is the primary text reading well? Does the material read in order for the most part?).
  • Save often while scanning between pages.
  • Scan material in logical segments (chapters) versus an entire book to avoid extremely large files, this will increase compatibility.
  • Try scanning in both black/white and color to determine which provides the best results.
  • When necessary, adjust scan settings in the Tools>Options>Scanning menu.
  • Adjust the brightness of the scan, if needed.
  • You can even adjust the scanning language to better support English Language Learners, changing the reading language before scanning will achieve this.
  • When scanning is complete, it's recommended to use the Zone Editor to make necessary corrections, for example the reading order may need adjustment in some cases.
  • Be sure to back up your original scanned materials before making edits to another location in order to help prevent data loss, especially for a larger scan.

4.3. General Information: Scanner setting changes that fix most scanner issues (Win/Mac)

Last Updated: September 2016

Applies to all versions of Kurzweil 3000 (Win)

Issue Summary:

The scanner is not working properly with Kurzweil. Your scanner may fail to initialize or Kurzweil may crash during the scan process. Kurzweil may also not stop scanning or only scan the first page.

Troubleshooting Steps:

Before attempting troubleshooting, it is best practice to make sure you have the latest update/patch for Kurzweil 3000. Click here for more details.

1. Make sure Kurzweil is not open.

2. As your scanner may be locked up, please power off your scanner and power it back on, then reboot your computer and continue to step 3.

3. Open the following folder: C:\Program Files (x86)\Kurzweil Educational Systems\Diags  - If you cannot find the Program Files (x86) folder, check in C:\Program Files\Kurzweil Educational Systems\Diags instead.

4. Open the ScanConf.exe application by right-clicking it and selecting "Run as Administrator". If you do not have this option, please check with your IT department if you are at a school or work site, otherwise launch normally.

5. At the top-left section of the active window, there is a selection field used to select the scanner devices installed on your computer. Select all the choices listed there one at a time and check the "Ignore this Scanner" box for each one.

6. After ignoring each scanner available, go back to the list and select the listing that also has the (TWAIN) option. You want to uncheck the "Ignore this scanner" box for that device only. In other words, you want to ignore all scanner listings but this one. The (TWAIN) option is typically the most compatible driver. You may have more than one listing that has (TWAIN) in the name, please select the listing for your scanner that only has (TWAIN) and the name of the scanner if possible, i.e. : Epson GT-1500 (TWAIN)

7. With the TWAIN driver selected and not ignored: Change "Hold Scanner" to Never, and "Simulate Xfer Ready" to Always On.. Click the "Done" button to close out of the "Scanner Configuration" window.

8. Launch K3000 and select Scan -> Scanner Setup -> Select Scanner -> and then select the (TWAIN) driver to initialize.

9. Try scanning with Kurzweil. If you still have issues, it's best to contact technical support.

General Kurzweil 3000 for Mac Troubleshooting (Mac)

Last Updated: September 2016

Applies to all versions of Kurzweil 3000 (Mac)

Issue Summary:

The scanner is not working properly with Kurzweil and/or the scanner is not being recognized by Kurzweil.

Please note: K3000 Mac requires a scanner that has the Image Capture driver available (ICA). If you are looking for a scanner for Mac that will scan with K3000, Epson and Canon are usually the best bet for compatibility.

Note: If your scanner is not compatible with Kurzweil, you can always scan in images as .pdf or .tif files using your scanner's bundled software, and then open the scanned files directly inside Kurzweil. If you are scanning multiple pages, it's best to use the multi-page option before starting your scan.

Troubleshooting Steps:

Before attempting troubleshooting, it is good practice to make sure you have the latest update/patch for Kurzweil 3000. Click here for more details.

1. If the scanner is not working properly with Kruzweil 3000 (Mac) Try the following solution below:

2. Install the full ICA (Image Capture Aware) software package for your scanner, it's typically best to download the latest version from the manufacturer's website instead of using the install disc that it may come with.

3. After the software is installed, try scanning through Applications->Image Capture on your Mac.

4. If this works, there is a good chance it will work in Kurzweil, close out of the scanner software.

5. Attempt to scan via Kurzweil.

If scanning works in step 3 but does not work in step 5, try the following solution below:

1. Close out of Kurzweil

2. Uninstall the scanner's software by going to the Applications folder and dragging the scanner's software to the trash, or running the uninstaller if it has one.

3. Remove the scanner's USB cable from the computer

4. Go to the Hard Drive/Library/Image Capture/Twain Data Sources folder

5. Delete all of the .ds files that you find there (Please note that this will wipe out any scanners you may have installed on your Mac)

6. Go to the scanner manufacturer's website and download the latest ICA scanner driver package

7. Install the downloaded driver package making sure you follow the steps from the scanner manufacture's website

8. Reboot the machine

9. Plug in the scanner and wait for it to initialize

10. Try scanning through Applications->Image Capture

11. If successful, close Image Capture.

12. Try scanning once more in Kurzweil.

4.4. General Information: Scanner Configuration (ScanConf.exe) FAQ (Win)

Last Updated: July 2015

Applies to Versions: Kurzweil 3000/1000 for Windows

What is the Scanner Configuration Utility?

It is an application included with Kurzweil 3000/1000 (K3000/1000) that can be used to change how Kurzweil interfaces with a scanner driver.

If an initialized scanner in K3000/K1000 does not scan correctly, then you can use the Scanner Configuration Utility to possible fix it.

Where is the Scanner Configuration Utility located?

The application file is normally located here: C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe

The application installs with the K3000/K1000 software.

Is there a way to save the ScanConf.exe settings and then distribute them to other computers?

Settings get modified and then saved within a file called TWAINInterface.ini in a user's application data folder:
%appdata%\KESI\

(e.g. C:\Users\[username]\AppData\Roaming\KESI\TWAINInterface.ini)

 

4.5. General: Updated TwainInterface.ocx - scanner troubleshooting settings file fix (Win)

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 on Windows; May also apply to other versions of Kurzweil 3000 and Windows

Guide:

If your scanner is having difficulties scanning directly into Kurzweil 3000 (K3000), before you attempt troubleshooting utilizing the ScanConf.exe diagnostic app (noted in other articles), it is recommended to replace the TwainInterface.ocx file on your computer. This file controls how K3000 interfaces with your scanner's TWAIN driver.

Download the attached TwainInterface.ocx (updated for K3000 v14, 2015) file and Copy and Replace it in Program Files (x86)\Kurzweil Educational Systems\Common Files folder on your computer.

4.6. Error: Scan function inaccessible after registration (Win/Mac)

Last Updated: July 2015

Applies to versions: Legacy versions of Kurzweil 3000 for Windows and Macintosh

Issue Summary:

The Scan button/function becomes inaccessible (it cannot be clicked and becomes grayed out) after activating/registering Kurzweil 3000.

Older legacy versions of Kurzweil 3000 (K3000) were sold and operated in different editions, with some features and fuctions locked down. The LearnStation edition does not have the ability to scan, OCR, or open PDF files for conversion with K3000.

If you're using an older version of K3000, check which edition you're using by clicking on Help > About Kurzweil 3000 in the menu. If the version information reads LearnStation, it means that when you activated/registered the software, it locked certain features, such as scanning.

Current versions of K3000 do not have any locked features. So if you upgrade to the latest version, you will be able to conduct scanning.

Contact our Sales team to find out more about upgrading: https://www.kurzweiledu.com/ContactSales.php

 

4.7. Error: "Unable to initialize Scanner" when scanning (Win)

Last Updated: July 2015

Applies to versions: Kurzweil 3000 for Windows

Issue Summary:

You receive the error message "Unable to Initialize Scanner" when attempting to scan in Kurzweil 3000 (K3000).

Troubleshooting Steps:

Most likely you received this message because:

a) You have the wrong scanner driver selected in K3000 for use. To change your scanner driver, within the K3000 menu, click on Scan > Sanner Setup > Select Scanner... select the TWAIN driver listed for your scanner. For example, if you're using an Epson 5590 scanner, select the Epson 5590 TWAIN driver for use. Do not select the scanner drivers noted as WIA.

b) Your scanner software or drivers are not installed properly. If this is the case, please visit your scanner manufacturer's website and search for a software/driver package for your scanner. Download and install that pacakge before attempting another scan in K3000.

c) Your scanner is not connected to your computer properly or turned on. Check your connections and indicator lights.

4.8. Configuration: Brother Scanners

Welcome to the Brother Scanner configuration site. Below you will see a list of configuration changes made to specific models of Brother scanners to work with Kurzweil 3000. These configuration changes should not be made unless you expierence issues with your scanner, using the default settings.

MFC-7360N MFC-J475DW DSmobile 600
DCP-7065DN MFC J450DW MFC-665CW
MFC-J435W MFC-J650DW  

 

MFC-7360N

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v12 on Windows 7; May also apply to other versions of Kurzweil 3000 and Windows

Issue Summary:

You may encounter issues scanning with a Brother MFC-7360N (AIO Laser Printer) scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to fix your scanning issues.

Depending on the version of Windows and K3000 you're using, you may not encounter any scanning problems at all or the Troubleshooting Steps below may not resolve your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the Brother MFC TWAIN driver

Hold Scanner: Never

Native Scan: On

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the Brother MFC TWAIN driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

 

 [BACK TO TOP]

 

MFC-J475DW

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v12 on Windows 8 x64; May also apply to other versions of Kurzweil 3000 and Windows

Issue Summary:

You may encounter issues scanning with a Brother MFC-J475DW scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to fix your scanning issues.

Depending on the version of Windows and K3000 you're using, you may not encounter any scanning problems at all or the Troubleshooting Steps below may not resolve your scanning issues.

Troubleshooting Steps:

Note that the solution below will not work with the ADF portion of the scanner. Utilize the default TWAIN driver to utility the ADF. Utilize the WIA-TWAIN (with the below settings) to scan using the flatbed.

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the WIA-Brother MFC-J75DW (TWAIN) driver

Force Scanner Ready: On

Initialize ADF: Initially Disabled

Force ADF Ready: Off

Require ADF Ready: Off

Hold Scanner: Never

Native Scan: Off

Simulate Xfer Ready: Always On

Hold Scanner: Never

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the WIA-Brother MFC-J75DW (TWAIN) driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

 

[BACK TO TOP]

 

DSmobile 600

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v13 on Windows 8 x64; May also apply to other versions of Kurzweil 3000 and Windows

Issue Summary:

You may encounter issues scanning with a Brother DSmobile 600 scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to fix your scanning issues.

Depending on the version of Windows and K3000 you're using, you may not encounter any scanning problems at all or the Troubleshooting Steps below may not resolve your scanning issues.

Note that Scanner does NOT support duplex, per specs. Scanner is a single feed but will allow you to feed another page if you load it within 5-10 seconds of the previous page.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the WIA-Epson 3620 (TWAIN) driver. Note that the TWAIN only driver will not work.

Native Scan: On

Hold Scanner: Never

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the WIA-Epson 3620 (TWAIN) driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

 

[BACK TO TOP]

 

DCP-7065DN

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v13 on Windows 7 x64; May also apply to other versions of Kurzweil 3000 and Windows

Issue Summary:

You may encounter issues scanning with a Brother DCP-7065DN scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to fix your scanning issues.

Depending on the version of Windows and K3000 you're using, you may not encounter any scanning problems at all or the Troubleshooting Steps below may not resolve your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the WIA-Brother DCP-7065DN TWAIN driver and click OK to initialize it. Make sure to select the driver that is both noted as WIA and TWAIN.

5. Attempt to scan a document in K3000 as normal.

Note it may not be possible to successfully scan using the flatbed portion of the device. Using the WIA TWAIN driver it should be possible to scan using the feeder.

 

[BACK TO TOP]

 

MFC J450DW

Last Updated: July 2015

Applies to Versions: Kurzweil 1000 v14 for Windows; may apply to other versions

Issue Summary:

You may encounter issues scanning with a Brother MFC J450DW scanner in Kurzweil 1000 (K1000). Follow the Troubleshooting Steps below to possibly fix your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K1000.

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Close and exit out of K1000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K1000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the TW Brother MFC J440DW (TWAIN) driver

Force ADF Enabled: Off

Require ADF Ready: Off

Hold Scanner: Never

Canceling Scan: Fast Cancel

Simulate Xfer Ready: Always On

Click the Done button to apply the settings

7. Run K10000. In your Scanner Settings, select the TWAIN driver as the Scanner Source.

 

[BACK TO TOP]

 

 MFC-665CW

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v12 for Windows XP; may apply to other versions

Issue Summary:

You may encounter issues scanning with a Brother MFC-665CW scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to possibly fix your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

For flatbed scanning download the TWAIN drivers from the website and connect directly via USB.  Unclear if wireless drivers will function.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the Brother MFC-665CW TWAIN driver

Native Scan: On

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the TWAIN driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

 

[BACK TO TOP]

 

 MFC-J435W

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v14 for Windows 7; may apply to other versions

Issue Summary:

You may encounter issues scanning with a Brother MFC-J435W scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to possibly fix your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

For flatbed scanning download the TWAIN drivers from the website and connect directly via USB.  Unclear if wireless drivers will function.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the TW Brother MFC-J435W (TWAIN) driver

Force ADF Enabled: Off

Require ADF Ready: Off

Hold Scanner: Never

Canceling Scan: Fast Cancel

Simulate Xfer Ready: Always On

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the TWAIN driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

[BACK TO TOP]

 MFC-J650DW

Applies to Versions: Kurzweil 1000 v14 for Windows; may apply to other versions

Issue Summary:

You may encounter issues scanning with a Brother MFC J650DW scanner in Kurzweil 1000 (K1000). Follow the Troubleshooting Steps below to possibly fix your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K1000.

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Close and exit out of K1000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K1000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the TW-Bother MFC-J650DW LAN (TWAIN) driver.

Force ADF Enabled: Off

Hold Scanner: Never

Native Scan: On

Canceling Scan: Fast Cancel

Force Duplex Supported: Off

Simulate Xfer Ready: Always On

For all other settings listed, do not change them. Click the Done button to apply the settings

7. Run K10000. In your Scanner Settings, select the TWAIN driver as the Scanner Source.

 

[BACK TO TOP]

 

4.9. Configuration: Canon Scanners

Welcome to the Canon Scanner configuration site. Below you will see a list of configuration changes made to specific models of Brother scanners to work with Kurzweil 3000. These configuration changes should not be made unless you expierence issues with your scanner, using the default settings.

DR-2010C DR-2580C & DR F-120 (ADF) DR-3080CII
DR-9080C MX890 Pixima MX882

 

 DR-2010C

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v11 for Windows; may apply to other versions

Issue Summary:

You may encounter issues scanning with a Canon DR 2010C scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to possibly fix your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the Canon DR 2010C (TWAIN) driver

Simulate Xfer Ready: Always On

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the Canon DR 2010C (TWAIN) driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

 

[BACK TO TOP]

 

 DR-2580C & DR F-120 (ADF)

Last Updated: October 2015

October update: Confirmed to also work with the *Canon DR F-120 which is a flatbed with ADF Duplex scanner.

*For the DR F-120 it's reccomended to go to Scan > Scanner Setup > Scanned Page Size and adjust to 8.5 X 11 if scanning normal pages, it defaults to 8.5 X14.

Applies to Versions: Kurzweil 3000 for Windows

Issue Summary:

You may encounter issues scanning with a Canon DR 2580C or the DR F-120 scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to fix your scanning issues.

Depending on the version of Windows and K3000 you're using, you may not encounter any scanning problems at all or the Troubleshooting Steps below may not resolve your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the Canon DR 2580C or DR F-120 TWAIN driver

Simulate Xfer Ready: Always On

Hold Scanner: Default

Native Scan: Off

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the Canon DR 2580C TWAIN or the DR F-120 TWAIN driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

 

[BACK TO TOP]

 

 DR-3080CII 

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 for Windows

Issue Summary:

You may encounter issues scanning with a Canon DR-3080CII scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to fix your scanning issues.

Depending on the version of Windows and K3000 you're using, you may not encounter any scanning problems at all or the Troubleshooting Steps below may not resolve your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the DR-3080CII TWAIN driver

Simulate Xfer Ready: Always On

Hold Scanner: Default

Native Scan: Off

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the  DR-3080CII TWAIN driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

 

[BACK TO TOP]

 

 DR-9080C

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v12 for Windows 7 x86; may apply to other versions

Issue Summary:

You may encounter issues scanning with a Canon DR-9080C scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to possibly fix your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

For flatbed scanning download the TWAIN drivers from the website and connect directly via USB.  Unclear if wireless drivers will function.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the Canon DR-9080C TWAIN driver

Force ADF Loaded: On

Native Scan: On

Simulate Xfer Ready: Always On

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the TWAIN driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

 

[BACK TO TOP]

 

 DR-3080CII

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 for Windows

Issue Summary:

You may encounter issues scanning with a Canon DR-3080CII scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to fix your scanning issues.

Depending on the version of Windows and K3000 you're using, you may not encounter any scanning problems at all or the Troubleshooting Steps below may not resolve your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the DR-3080CII TWAIN driver

Simulate Xfer Ready: Always On

Hold Scanner: Default

Native Scan: Off

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the  DR-3080CII TWAIN driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

 

[BACK TO TOP]

 

 Pixima MX882

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v12 for Windows 7 x64; may apply to other versions

Issue Summary:

You may encounter issues scanning with a Canon Pixima MX882 Scanner scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to possibly fix your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

For flatbed scanning download the TWAIN drivers from the website and connect directly via USB.  Unclear if wireless drivers will function.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the Canon Pixima MX882 Scanner TWAIN driver

Native Scan: Off

Hold Scanner: Default

Simulate Xfer Ready: Always On

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the TWAIN driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

 

[BACK TO TOP]

 

4.10. Configuration: Dell Scanners

Welcome to the Dell Scanner configuration site. Below you will see a list of configuration changes made to specific models of Dell scanners to work with Kurzweil 3000. These configuration changes should not be made unless you expierence issues with your scanner, using the default settings.

 MFC-V505

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 for Windows

Issue Summary:

You may encounter issues scanning with a Dell V505 All-In-One scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to fix your scanning issues.

Depending on the version of Windows and K3000 you're using, you may not encounter any scanning problems at all or the Troubleshooting Steps below may not resolve your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the Dell V505 TWAIN driver

Force Scanner Ready: On

Native Scan: On

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the Dell V505 TWAIN driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

4.11. Configuration: Epson Scanners

Welcome to the Epson Scanner configuration site. Below you will see a list of configuration changes made to specific models of Epson scanners to work with Kurzweil 3000. These configuration changes should not be made unless you expierence issues with your scanner, using the default settings.

WorkForce WF-3620 Perfection V550

 

 WorkForce WF-3620

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v13 on Windows 7 x64; May also apply to other versions of Kurzweil 3000 and Windows

Issue Summary:

You may encounter issues scanning with a Epson WorkForce WF-3620 scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to fix your scanning issues.

Depending on the version of Windows and K3000 you're using, you may not encounter any scanning problems at all or the Troubleshooting Steps below may not resolve your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the Epson 3620 TWAIN driver

Simulate Xfer Ready: Always On

Hold Scanner: Never

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the Epson 3620 TWAIN driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

 

[BACK TO TOP]

 

 Perfection V550

Last Updated: July 2015

Applies to Versions: Kurzweil 1000 v13 for Windows 8; may apply to other versions

Issue Summary:

You may encounter issues scanning with a Epson Perfection V550 scanner in Kurzweil 1000 (K1000). Follow the Troubleshooting Steps below to possibly fix your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K1000.

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Close and exit out of K1000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K1000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the Epson Perfection V550 (TWAIN) driver

Initialize ADF: Initially Disable ADF

Brightness Uses Threshold: on

Hold Scanner: Never

Force Duplex Supported: Off

Click the Done button to apply the settings

7. Run K10000. In your Scanner Settings, select the TWAIN driver as the Scanner Source.

8. Before you attempt to scan, make sure you have K1000 set to use the ScanSoft OCR Engine.

 

[BACK TO TOP]

 

4.12. Configuration: Fujitsu Scanners

Welcome to the Fujitsu Scanner configuration site. Below you will see a list of configuration changes made to specific models of Fujitsu scanners to work with Kurzweil 3000. These configuration changes should not be made unless you expierence issues with your scanner, using the default settings.

FI6110 FI6670

 

 FI6110

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v14 for Windows 7 x86; may apply to other versions

Issue Summary:

You may encounter issues scanning with a Fujitsu FI6110 scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to possibly fix your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

Download/install Fujitsu's PaperStream IP scanner driver.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the Select the PaperStream IP fi6110 [twain] driver

Hold Scanner: Never

Force Duplex Supported: On

Simulate Xfer Ready: Always On

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the Select the PaperStream IP fi6110 [twain] driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

[BACK TO TOP]

 

 FI6670

Last Updated: July 2015

Applies to Versions: Kurzweil 1000 v14 for Windows 7 x64; may apply to other versions

Issue Summary:

You may encounter issues scanning with a Fujitsu FI6670 scanner in Kurzweil 1000 (K1000). Follow the Troubleshooting Steps below to possibly fix your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K1000.

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Close and exit out of K1000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K1000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the Fujitsu FI6670 (TWAIN) driver

Hold Scanner: Never

Force Duplex Supported: On

Simulate Xfer Ready: Always On

Click the Done button to apply the settings

7. Run K1000. In your Scanner Settings, select the TWAIN driver as the Scanner Source.

8. Make sure to save your settings in K1000 if the scan was successful.

 

[BACK TO TOP]

 

4.13. Configuration: HP/Hewlett Packard Scanners

Welcome to the HP Scanner configuration site. Below you will see a list of configuration changes made to specific models of HP scanners to work with Kurzweil 3000. These configuration changes should not be made unless you expierence issues with your scanner, using the default settings.

First Page Scans Repeatedly  Windows Vista Tablet/Touch PC  Scanjet 5590 Digital Flatbed
 Scanjet N8400 (ADF)  Scanjet N8460  N9210
Scanjet 8270     

First page repeats for every new scan

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v11 on Windows XP; May also apply to other versions of Kurzweil 3000 and Windows

Issue Summary:

When scanning with an HP scanner into Kurzweil 3000 (K3000), you may encounter a specific probem: the first page keeps on repeating after the first scan. This normally occurs with certain HP Scanners due to the TWAIN cache not properly clearing between scans.

Depending on the version of Windows and K3000 you're using, you may not encounter any scanning problems at all or the Troubleshooting Steps below may not resolve your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the TWAIN driver for your scanner (you do not want to select the driver that says both TWAIN and WIA)

Simulate Xfer Ready: Always On

Hold Scanner: Default

Native Scan: Off

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the TWAIN driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

 

[BACK TO TOP]

 

issues using a Win Vista tablet or touch PC

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v12 on Windows Vista; May also apply to other versions of Kurzweil 3000 and Windows

Issue Summary:

You may receive the error "hpqscnvw has stopped working" when attempting to scan with an HP scanner on a Tablet or Touch PC using Windows Vista.

Troubleshooting Steps:

This is an issue with the Vista Tablet PC Service and the HP scanning software. Vista in most cases utilizes the Tablet PC Service for touch features. To verify this is the actual issue you can disable the Tablet PC Service and try to scan again.

HP at one point had a patch or updated software that resolved this issue. Please search HP's website for the latest version of your scanner software and drivers.

 

[BACK TO TOP]

 

ScanJet 5590 Digital Flatbed

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v11 on Windows XP; May also apply to other versions of Kurzweil 3000 and Windows

Issue Summary:

You may encounter issues scanning with a HP ScanJet 5590 scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to fix your scanning issues.

Depending on the version of Windows and K3000 you're using, you may not encounter any scanning problems at all or the Troubleshooting Steps below may not resolve your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Download and install the HP Alternative Minimum TWAIN Drivers. This driver package should be available on HP's website.

5. Close out of K3000.

6. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

7. In the Scanner Configuration window, use the following settings:

Select the HP ScanJet Scanner (TWAIN) driver (aka the Alternative Minimum TWAIN driver you just installed).

Click the Done button to apply the settings

8. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the HP ScanJet Scanner (TWAIN) driver and click OK to initialize it.

9. Put a couple pieces of paper in the scanner that has text on both sides. In the Kurzweil 3000 menu, click Scan

10. Once you start scanning, a box will come up with prompting you to choose single- or double-sided. If you choose double-sided, then the scanner will duplex even if double-sided scanning is not used in the K3000 menu. If you choose single-sided, single sided scanning will work as normal in K3000. If the uses marks double-sided in the K3000 menu, then the pages must be flipped over after a paper stack is scanned to scan the opposite sides -- the duplex mechanism will not be used in the scanner.

 

[BACK TO TOP]

 

ScanJet N8400 (ADF)

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v11 on Windows XP; May also apply to other versions of Kurzweil 3000 and Windows

Issue Summary:

You may encounter issues scanning with a HP Scanjet N8400 scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to fix your scanning issues.

Depending on the version of Windows and K3000 you're using, you may not encounter any scanning problems at all or the Troubleshooting Steps below may not resolve your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the HP Scanjet N8400 Series Document (this is the TWAIN driver) driver

Simulate Xfer Ready: Always On

Hold Scanner: Default

Native Scan: Off

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the N8400 TWAIN (does not say WIA) driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

 

[BACK TO TOP]

 

ScanJet N8460

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v12 on Windows 7 x64; May also apply to other versions of Kurzweil 3000 and Windows

Issue Summary:

You may encounter issues scanning with a Hewlett Packard ScanJet N8460 scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to fix your scanning issues.

Depending on the version of Windows and K3000 you're using, you may not encounter any scanning problems at all or the Troubleshooting Steps below may not resolve your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the HP N8460 TWAIN driver (do not select a driver if it contains the label WIA)

Simulate Xfer Ready: Always On

Hold Scanner: Never

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the HP N8460 TWAIN driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

 

[BACK TO TOP]

 

N9120

Last Updated: July 2015

Applies to Versions: Kurzweil 1000 v13 on Windows 7 x64; May also apply to other versions of Kurzweil 1000 and Windows

Issue Summary:

You may encounter issues scanning with a HP N9120 scanner in Kurzweil 1000 (K1000). Specially, duplexing may not occur when scanning through the ADF. Follow the Troubleshooting Steps below to fix your scanning issues.

Depending on the version of Windows and K1000 you're using, you may not encounter any scanning problems at all or the Troubleshooting Steps below may not resolve your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure to install the ISIS/TWAIN Drivers and Utility package on the computer.  This will install a special "Document" TWAIN driver for the scanner.  This "Document" TWAIN driver  is not included in the regular "TWAIN Driver and Utilities" package on HP's website.

You can download the ISIS/TWAIN Driver package from this page: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=3697394&prodTypeId=15179&prodSeriesId=3697393&swLang=8&taskId=135&swEnvOID=4063

3. Close out of K1000.

4. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

5. In the Scanner Configuration window, use the following settings:

Select the Document TWAIN driver

Simulate Xfer Ready: Always On

Hold Scanner: Never

Click the Done button to apply the settings

6. Run K1000. In K1000's Scanning Settings, select the Scanner Source as the Document TWAIN driver. Make sure to save your settings file.

7. Attempt to scan in K1000.

 

[BACK TO TOP]

 

 ScanJet 8270 (8200) 

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v11 for Windows XP; may apply to other versions

Issue Summary:

You may encounter issues scanning with a HP ScanJet 8270 (8200 series) scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to possibly fix your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

For flatbed scanning download the TWAIN drivers from the website and connect directly via USB.  Unclear if wireless drivers will function.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the HP ScanJet 8270 WIA driver. It's important that you utilize the driver that is WIA only, and not TWAIN and WIA together.

Native Scan: On

Hold Scanner: Never

Simulate Xfer Ready: Always On

Force Duplex: Default

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the WIA driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

Note: There is a physical switch on the 8270 scanner to enable duplexing. To conduct a duplex scan, enable the switch on the scanner and do not choose the duplex option in K3000.

 

[BACK TO TOP]

4.14. Configuration: Xerox Scanners

Welcome to the Dell Scanner configuration site. Below you will see a list of configuration changes made to specific models of Dell scanners to work with Kurzweil 3000. These configuration changes should not be made unless you expierence issues with your scanner, using the default settings.

 

DocuMate 3220

Last Updated: July 2015

Applies to Versions: Kurzweil 1000 for Windows 7 x64; may apply to other versions

Issue Summary:

You may encounter issues scanning with a Xerox DocuMate 3220 scanner in Kurzweil 1000 (K1000). Follow the Troubleshooting Steps below to possibly fix your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K1000.

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Close and exit out of K1000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K1000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the Xerox DocuMate 3220(TWAIN) driver

Hold Scanner: Default

Native Scan: Default

Simulate Xfer Ready: Always On

Click the Done button to apply the settings

7. Run K10000. In your Scanner Settings, select the TWAIN driver as the Scanner Source.

 

[BACK TO TOP]