HomeKurzweil 1000Kurzweil 1000: TroubleshootingError: K1000 crashes during recognition/orientation; ABBYY issue

2.10. Error: K1000 crashes during recognition/orientation; ABBYY issue

Last updated: January 2018

Problem:

In some environments with additional GPO security policies in place, K1000 may unexpectedly quit during the orientation or OCR process after a scanning.

This issue mostly occurs on Windows 10 computers.

Solution:

Make sure that the applicable user or user group has Full Control of the %programdata%\ABBYY folder. If you’re unsure of what user group is applicable, you can add the universal Everyone user group.

If that doesn’t work, try giving users Full Control of additional folders and registry keys:

HKLM\Software\Wow6432Node\KESI

HKCU\Software\KESI

C:\Program Files (x86)\Kurzweil Educational Systems

 


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