HomeKurzweil 3000Scanner Troubleshooting & InformationConfiguration: HP/Hewlett Packard Scanners

4.13. Configuration: HP/Hewlett Packard Scanners

Welcome to the HP Scanner configuration site. Below you will see a list of configuration changes made to specific models of HP scanners to work with Kurzweil 3000. These configuration changes should not be made unless you expierence issues with your scanner, using the default settings.

First Page Scans Repeatedly  Windows Vista Tablet/Touch PC  Scanjet 5590 Digital Flatbed
 Scanjet N8400 (ADF)  Scanjet N8460  N9210
Scanjet 8270     

First page repeats for every new scan

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v11 on Windows XP; May also apply to other versions of Kurzweil 3000 and Windows

Issue Summary:

When scanning with an HP scanner into Kurzweil 3000 (K3000), you may encounter a specific probem: the first page keeps on repeating after the first scan. This normally occurs with certain HP Scanners due to the TWAIN cache not properly clearing between scans.

Depending on the version of Windows and K3000 you're using, you may not encounter any scanning problems at all or the Troubleshooting Steps below may not resolve your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the TWAIN driver for your scanner (you do not want to select the driver that says both TWAIN and WIA)

Simulate Xfer Ready: Always On

Hold Scanner: Default

Native Scan: Off

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the TWAIN driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

 

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issues using a Win Vista tablet or touch PC

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v12 on Windows Vista; May also apply to other versions of Kurzweil 3000 and Windows

Issue Summary:

You may receive the error " hpqscnvw has stopped working" when attempting to scan with an HP scanner on a Tablet or Touch PC using Windows Vista.

Troubleshooting Steps:

This is an issue with the Vista Tablet PC Service and the HP scanning software. Vista in most cases utilizes the Tablet PC Service for touch features. To verify this is the actual issue you can disable the Tablet PC Service and try to scan again.

HP at one point had a patch or updated software that resolved this issue. Please search HP's website for the latest version of your scanner software and drivers.

 

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ScanJet 5590 Digital Flatbed

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v11 on Windows XP; May also apply to other versions of Kurzweil 3000 and Windows

Issue Summary:

You may encounter issues scanning with a HP ScanJet 5590 scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to fix your scanning issues.

Depending on the version of Windows and K3000 you're using, you may not encounter any scanning problems at all or the Troubleshooting Steps below may not resolve your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Download and install the HP Alternative Minimum TWAIN Drivers. This driver package should be available on HP's website.

5. Close out of K3000.

6. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

7. In the Scanner Configuration window, use the following settings:

Select the HP ScanJet Scanner (TWAIN) driver (aka the Alternative Minimum TWAIN driver you just installed).
 

Native Scan: ON

Hold Scanner: NEVER

Simulate Xfer Ready: ALWAYS ON

Ignore the HP 5590 WIA device if listed

Click the Done button to apply the settings

8. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the HP ScanJet Scanner (TWAIN) driver and click OK to initialize it.

9. Put a couple pieces of paper in the scanner that has text on both sides. In the Kurzweil 3000 menu, click Scan

10. Once you start scanning, a box will come up with prompting you to choose single- or double-sided. If you choose double-sided, then the scanner will duplex even if double-sided scanning is not used in the K3000 menu. If you choose single-sided, single sided scanning will work as normal in K3000. If the uses marks double-sided in the K3000 menu, then the pages must be flipped over after a paper stack is scanned to scan the opposite sides -- the duplex mechanism will not be used in the scanner.

 

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ScanJet N8400 (ADF)

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v11 on Windows XP; May also apply to other versions of Kurzweil 3000 and Windows

Issue Summary:

You may encounter issues scanning with a HP Scanjet N8400 scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to fix your scanning issues.

Depending on the version of Windows and K3000 you're using, you may not encounter any scanning problems at all or the Troubleshooting Steps below may not resolve your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the HP Scanjet N8400 Series Document (this is the TWAIN driver) driver

Simulate Xfer Ready: Always On

Hold Scanner: Default

Native Scan: Off

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the N8400 TWAIN (does not say WIA) driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

 

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ScanJet N8460

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v12 on Windows 7 x64; May also apply to other versions of Kurzweil 3000 and Windows

Issue Summary:

You may encounter issues scanning with a Hewlett Packard ScanJet N8460 scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to fix your scanning issues.

Depending on the version of Windows and K3000 you're using, you may not encounter any scanning problems at all or the Troubleshooting Steps below may not resolve your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the HP N8460 TWAIN driver (do not select a driver if it contains the label WIA)

Simulate Xfer Ready: Always On

Hold Scanner: Never

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the HP N8460 TWAIN driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

 

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N9120

Last Updated: July 2015

Applies to Versions: Kurzweil 1000 v13 on Windows 7 x64; May also apply to other versions of Kurzweil 1000 and Windows

Issue Summary:

You may encounter issues scanning with a HP N9120 scanner in Kurzweil 1000 (K1000). Specially, duplexing may not occur when scanning through the ADF. Follow the Troubleshooting Steps below to fix your scanning issues.

Depending on the version of Windows and K1000 you're using, you may not encounter any scanning problems at all or the Troubleshooting Steps below may not resolve your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure to install the ISIS/TWAIN Drivers and Utility package on the computer.  This will install a special "Document" TWAIN driver for the scanner.  This "Document" TWAIN driver  is not included in the regular "TWAIN Driver and Utilities" package on HP's website.

You can download the ISIS/TWAIN Driver package from this page: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=3697394&prodTypeId=15179&prodSeriesId=3697393&swLang=8&taskId=135&swEnvOID=4063

3. Close out of K1000.

4. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

5. In the Scanner Configuration window, use the following settings:

Select the Document TWAIN driver

Simulate Xfer Ready: Always On

Hold Scanner: Never

Click the Done button to apply the settings

6. Run K1000. In K1000's Scanning Settings, select the Scanner Source as the Document TWAIN driver. Make sure to save your settings file.

7. Attempt to scan in K1000.

 

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 ScanJet 8270 (8200) 

Last Updated: July 2015

Applies to Versions: Kurzweil 3000 v11 for Windows XP; may apply to other versions

Issue Summary:

You may encounter issues scanning with a HP ScanJet 8270 (8200 series) scanner in Kurzweil 3000 (K3000). Follow the Troubleshooting Steps below to possibly fix your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K3000. This article covers updating K3000: http://support.cambiumtech.com/index.php?pg=kb.page&id=1210

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

For flatbed scanning download the TWAIN drivers from the website and connect directly via USB.  Unclear if wireless drivers will function.

4. Close out of K3000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K3000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the HP ScanJet 8270 WIA driver. It's important that you utilize the driver that is WIA only, and not TWAIN and WIA together.

Native Scan: On

Hold Scanner: Never

Simulate Xfer Ready: Always On

Force Duplex: Default

Click the Done button to apply the settings

7. Run K3000. Within the K3000 menu, go to Scan > Scanner Setup > Select Scanner...

Select the WIA driver and click OK to initialize it.

8. Attempt to scan a document in K3000 as normal.

Note: There is a physical switch on the 8270 scanner to enable duplexing. To conduct a duplex scan, enable the switch on the scanner and do not choose the duplex option in K3000.

 

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