Welcome to the Kurzweil Education support portal. You can use this portal to search our Knowledge Base / FAQ for answers or submit a request if you need help.

If you submit a request, please allow our support staff up to 1 business day to review and respond to your inquiry. If you need immediate assistance, please call 800-894-5374. If you call regarding an open or existing request, please provide your Request ID number ("ticket number") to the Customer Service Representative or Technical Support Specialist.

Customer Service
Hours: 8:00 AM to 4:30 PM Central Time
E-mail: customerservice@kurzweiledu.com

Kurzweil 3000 Technical Support
Hours: 9:00 AM to 4:30 PM Central Time
E-mail: tech@kurzweiledu.com
Remote Desktop: tech.cambiumlearning.com - must be on the phone with Technical Support before use

Kurzweil 1000 Technical Support
Hours: 9:00 AM to 4:30 PM Central Time
E-mail: k1000support@kurzweiledu.com

Phone Support:
USA or Canada: 800-894-5374
Other countries: 508-315-6600
Fax: 800-573-6174

Highlighted Knowledge Book Pages


Kurzweil 3000 (K3000) ~ Video guides, including installation and web license/subscription overview
Kurzweil 3000 (K3000) ~ Upgrading Windows may revert K1000/K3000 to a demo
Kurzweil 3000 (K3000) ~ Troubleshooting: Accuplacer and Read the Web
Kurzweil 3000 (K3000) ~ Slow uploading/failure errors of files to kurzweil3000.com / Universal Library (Uploader app)
Kurzweil 3000 (K3000) ~ Read the Web, installation and troubleshooting (Chrome/Edge/Firefox)
Kurzweil 3000 (K3000) ~ Read the Web compatibility with LMS and Proctoring apps
Kurzweil 3000 (K3000) ~ Problems accessing Bookshare
Kurzweil 3000 (K3000) ~ Kurzweil 3000 patch MSI silent install instructions (Win)
Kurzweil 3000 (K3000) ~ How to open PDF files faster and use pre-existing OCR in K3000
Kurzweil 3000 (K3000) ~ Guide: Registering Kurzweil 3000 (Win/Mac)
Kurzweil 3000 (K3000) ~ Guide: MSI Deployment + Remote Installation - K3000 v22 (Win)
Kurzweil 3000 (K3000) ~ General Information: Windows 8/10/11, Mac OS X compatibility
Kurzweil 3000 (K3000) ~ FAQ: Read the Web, LMS and Online Testing Compatibility
Kurzweil 3000 (K3000) ~ Error: can't be opened because Apple cannot check it for malicious software
Kurzweil 3000 (K3000) ~ Error: 1721 during uninstallation
Kurzweil 3000 (K3000) ~ Single Sign On (SSO) Solutions
Kurzweil 3000 (K3000) ~ Safari v12+ - Not reading content in kurzweil3000.com
Kurzweil 3000 (K3000) ~ Password reset and account activation emails not working or going to SPAM
Kurzweil 3000 (K3000) ~ How to use Read the Web and K3000 with Respondus, FAQ
Kurzweil 3000 (K3000) ~ Error: Sign In with Google/Microsoft - Not authorized for access to Kurzweil 3000 via Google/Microsoft
Kurzweil 3000 (K3000) ~ Error: Cannot access an uploaded file via firefly
Kurzweil 3000 (K3000) ~ General Information: Scanner setting changes that fix most scanner issues (Win/Mac)
Kurzweil 3000 (K3000) ~ General Information: Kurzweil Scanner Compatibility and Information (Win/Mac)

Knowledge Tags


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Knowledge Book Pages Rated Most Helpful


Kurzweil 3000 (K3000) ~ Read the Web, installation and troubleshooting (Chrome/Edge/Firefox)
Kurzweil 3000 (K3000) ~ General Information: Keyboard Shortcut Commands (Win)
Kurzweil 3000 (K3000) ~ FAQ: Read the Web, LMS and Online Testing Compatibility
Kurzweil 3000 (K3000) ~ How to use Read the Web and K3000 with Respondus, FAQ
Kurzweil 3000 (K3000) ~ Guide: KESI Virtual Printer Information & Troubleshooting (Win)
Kurzweil 3000 (K3000) ~ Guide: MSI Deployment & Remote Installation - K3000 v15 (Win)
Kurzweil 3000 (K3000) ~ General Information: Kurzweil Scanner Compatibility and Information (Win/Mac)
Kurzweil 3000 (K3000) ~ Video guides, including installation and web license/subscription overview
Kurzweil 3000 (K3000) ~ General Information: Scanner setting changes that fix most scanner issues (Win/Mac)
Kurzweil 1000 (K1000) ~ Guide to updating / patching Kurzweil 1000