HomeKurzweil 1000Scanner Troubleshooting & InformationEpson Workforce DS-510/5500/6500/7500 Series Scanner Settings

4.3. Epson Workforce DS-510/5500/6500/7500 Series Scanner Settings

Last Updated: December 2015

Applies to Versions: Kurzweil 1000 v13 for Windows 7 x86; may apply to other versions

Issue Summary:

You may encounter issues scanning with a Epson Workforce DS-510/5500/6500/7500 Series scanner in Kurzweil 1000 (K1000). Follow the Troubleshooting Steps below to possibly fix your scanning issues.

Troubleshooting Steps:

1. Before attempting troubleshooting, it's good practice to disable UAC on your computer. Follow these instructions to disable UAC: http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7

2. Make sure you're using the latest version of K1000.

3. Make sure to you install the latest drivers for your scanner. Drivers for your scanner can usually be found on the manufacturer's website. You may have to uninstall your older scanner software and drivers before installing an updated software/driver package for your scanner.

4. Close and exit out of K1000.

5. On your computer, run the C:\Program Files (x86)\Kurzweil Educational Systems\Diags\ScanConf.exe file. This is a Scanner Configuration utility which can modify how K1000 interfaces with your scanner drivers.

6. In the Scanner Configuration window, use the following settings:

Select the Epson DS-510/5500/6500/7500 Series (TWAIN) driver

Hold Scanner: Never

Native Scan: On

Simulate Xfer Ready: Always On

Click the Done button to apply the settings

7. Run K1000. In your Scanner Settings, select the TWAIN driver as the Scanner Source.

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