HomeKurzweil 3000Kurzweil 3000 (General)Error: Kurzweil 3000 has quit unexpectedly (Mac)

1.5. Error: Kurzweil 3000 has quit unexpectedly (Mac)

Applies to: Kurzweil 3000 Macintosh

Issue:

Kurzweil 3000 (K3000) for Mac is receiving an error message on launch, and it will not open properly. Please see below for known issues that may cause this problem.

Solutions:

1. You may receive this error if your software is out of date

You can download the latest version of K3000 for Mac from here: www.kurzweiledu.com/k3mac

Previous versions of K3000 for Mac can be downloaded from here: https://www.kurzweiledu.com/k3000-previous-downloads.html

Make sure to download the version of K3000 that you own or are supposed to have access to. So if you own version 5 Standalone, do not download version 15 Standalone.

K3000 version 14 and higher is officially supported to run on Mac OS 10.10 Yosemite or higher. You may encounter issues running previous versions of K3000 on newer Mac operating systems. If you're using a previous version of K3000 with a 10.10 or higher Mac OS, we recommend you upgrade to the latest version of Kurzweil. To inquiry about doing so, please contact your sales representative: https://www.kurzweiledu.com/ContactSales.php

2. You may have to disable Mac OS Gatekeeper

There's a security feature called Gatekeeper on Mac OS that prevents apps that are not downloaded from the Mac Store from running. To disable this feature, go to the Apple Symbol menu > Sytem Preferences > Security & Privacy > General > and look under the section Allow apps downloaded from: > Make sure the raido button Anywhere is selected.

More information regarding this issue can be found here: http://support.cambiumtech.com/index.php?pg=kb.page&id=1739

3. You may receive this error if you have IVox version 3 voices installed on your Mac OS

If you have IVox version 3 voices, Kurzweil may receive an error on launch. This is currently a known issue that is being investigated by our engineers for a solution. The current workaround is to go back to IVox version 2 or lower voices, please see below for more details.

How to resolve the IVox issue:

1. Perform a spotlight search for IVox, this should locate the IVox Voice Manager, open it.

2. Go to Tools > Uninstall Infovox IVox

3. Reboot, after rebooting the IVox voices should be fully removed, they should no longer show in Kurzweil as choices.

4. If you would still like to use the IVox voices, you could install the v2 IVox voices at this point, as version 2 of the IVox voices are not known to cause a conflict at this time.

If you need more information about your IVox installation, refer to the official IVox manual here.

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