HomeKurzweil 1000Kurzweil 1000: TroubleshootingError: VW voices say

2.2. Error: VW voices say

Applies to Versions: Kurzweil 1000, Kurzweil 3000, ZoomText

Issue Summary:

If ZoomText and Kurzweil 1000 or Kurzweil 3000 are installed on the same computer, when attempting to read with the VW Paul, VW Kate or VW Julie voice it may say "Your license has expired" or "You do not have a valid license verification file. This version is strictly for demonstration purposes only."

This occurs because ZoomText has installed a different licensed versions of the NeoSpeech synthesizer.

Explanation:

If ZoomText is installed first with NeoSpeech, it works fine.  If K1000/K3000 is then installed with NeoSpeech,  the voices work fine until you launch ZoomText.  ZoomText would generate a license file in Kurzweil's NeoSpeech folder, overwriting Kurzweil's, which makes the voices "demo."  Each time you launch ZoomText, it generates and overwrites the license file in Kurzweil's folder.

If you install K1000/K3000 over ZoomText but choose a custom install so that NeoSpeech voices are excluded, the voices work fine in both products.

If K1000/K3000 is installed first with NeoSpeech, ZoomText would detect that a version of NeoSpeech is already on the system and disable the install option for NeoSpeech and ZoomText still would generate and overwrite the license file in our NeoSpeech folder.  Consequently, the voices stop working in both products once ZoomText is launched.

Update (June 2015):

Newer builds of K1000/K3000 v13 and v14 mark our NeoSpeech license as read-only, so ZoomText won't overwrite Kurzweil's license.

Troubleshoot Steps (K1000/K3000 v13/v14):

First Method:

This method only applies to K3000 v13.

1. Uninstall both K1000 or K3000 and ZoomText.  This can be done through your Windows Control panel: Add / Remove Programs (Windows XP) or Programs and Features (Windows Vista and up). 

2. If you're using K3000, download the latest build of K3000 v13/K3000 v14, available here: http://www.kurzweiledu.com/k3win.  Install K3000 v13/v14 from the download.

3. After installing K3000, register it.

4. Install ZoomText.

5. The VW voices should now work.

Second Method:

This method only applies to K1000 v13/v14.

1. Uninstall both K1000 or K3000 and ZoomText.  This can be done through your Windows Control panel: Add / Remove Programs (Windows XP) or Programs and Features (Windows Vista and up).

2. After installing K1000, register it.

3. Download and install the latest update for K1000.  You can download the latest update here: http://www.kurzweiledu.com/ki-1000-version13-updates.html

4. Install ZoomText.

5. The VW voices should now work.

Troubleshoot Steps (older verisons of K1000/K3000):

These methods apply to older versions of K1000/K3000.

The below solution is quoted and provided from ZoomText's KB: http://www.aisquared.com/knowledge_base/more/zoomtext_with_kurzweil_expired_license_and_or_license_verification_error

There are a couple of ways to resolve this issue.

First method:

  1. Uninstall ZoomText.
  2. Reinstall ZoomText, and select the Custom installation.
  3. In the section for installing the speech synthesizers, uncheck the checkbox to install the NeoSpeech synthesizers and click the Next button. (This way ZoomText should be able to use the NeoSpeech synthesizers from Kurzweil.)
  4. Follow the rest of the onscreen instructions and reboot the PC when prompted.
  5. Start ZoomText.

Second method (it is best to do this method with ZoomText off if possible):

  1. Insert your ZoomText CD or ZoomText USB and forgo the auto play or cancel out of the ZoomText installation process.
  2. Go into My Computer in XP or Computer in Vista and Windows 7.
  3. Find the drive that has the ZoomText CD or ZoomText USB in it.
  4. Right click on the drive and left click on Open in the pop up menu list.
  5. Double click on the ZtSetup or Setup folder.
  6. Double click on the Support folder.
  7. Double click on the Kate64M folder.
  8. Double click on Setup.exe (the type would be Application).
  9. Follow the installation wizard. It may prompt you to uninstall NeoSpeech Synthesizer Kate. Continue the uninstall process by taking the default settings.
  10. Once complete, browse back by pressing on the Back button in the upper left hand corner of the window.
  11. You will be back in the Support folder and you will want to Double click on the Paul64M folder.
  12. Double click on Setup.exe (the type would be Application).
  13. Follow the installation wizard. It should prompt you to uninstall NeoSpeech Synthesizer Paul. Do the uninstall process by taking the default settings.
  14. Once complete double click on Setup.exe again (the type would be Application).
  15. Follow the installation wizard. It should prompt you to install NeoSpeech Synthesizer Paul. Take the default settings.
  16. Once complete, browse back by pressing on the Back button in the upper left hand corner of the window.
  17. You will be back in the Support folder and you will want to Double click on the Kate64M folder.
  18. Double click on Setup.exe (the type would be Application).
  19. Follow the installation wizard. It should prompt you to install NeoSpeech Synthesizer Kate. Take the default settings.
  20. Once complete, close the Windows Explorer Window by pressing on the X in the upper right hand corner.
  21. Remove the CD or USB.
  22. Reboot the computer.
  23. Start ZoomText.

If you still are having problems please contact the Ai Squared Support team at (802) 362-3612 option #3.

 

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