HomeKurzweil 3000Kurzweil 3000 NetworkError during uninstall of K3000 Network Server Engine

3.9. Error during uninstall of K3000 Network Server Engine

Applies to Versions: Kurzweil 3000 (Win) Network

Issue Summary:

When trying to uninstall the Kurzweil 3000 Network Engine using add/remove programs in the control panel an error occurs, "Uninstallation Canceled, Fatal Error during uninstall". This may happen if the network license keys have not been removed.

Troubleshooting Steps:

If possible, try removing your network license keys back to your keydisk and then try the uninstall again.

If this is not possible, please follow the steps below:

1. End the Kurzweil 3000 Network Engine service. Click Start -> Run command: -> (type in the run box "services.msc" without the quotes -> find the Kurzweil 3000 Server service -> Right click on the service -> Stop

2. Delete the license key file from your server (note this wipes out your licenses so have a new license key ready)  Navigate to C:\ProgramData\KESI\Kurzweil 3000 Server and delete the "Server.k3l" file.

3. Attempt again to uninstall the Kurzweil 3000 Network Engine using Add/Remove programs in the control panel

4. Restart after the uninstall

5. Install your new Network Engine from the DVD or use your download to re-install.

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