Welcome to the Kurzweil Education support portal. You can use this portal to search our Knowledge Base / FAQ for answers or submit a request if you need help.

If you submit a request, please allow our support staff up to 1 business day to review and respond to your inquiry. If you need immediate assistance, please call 800-894-5374. If you call regarding an open or existing request, please provide your Request ID number ("ticket number") to the Customer Service Representative or Technical Support Specialist.

Customer Service
Hours: 9:00 AM to 6:00 PM Eastern Time
E-mail: customerservice@kurzweiledu.com

Kurzweil 3000 Technical Support
Hours: 9:00 AM to 7:00 PM Eastern Time
E-mail: tech@kurzweiledu.com
Remote Desktop: tech.cambiumlearning.com - must be on the phone with Technical Support before use

Kurzweil 1000 Technical Support
Hours: 9:00 AM to 7:00 PM Eastern Time
E-mail: k1000support@kurzweiledu.com

Phone Support:
USA or Canada: 800-894-5374
Other countries: 508-315-6600

Click Here for Technical Support Video Guides

Highlighted Knowledge Book Pages


Kurzweil 3000 ~ Video guides, including installation and firefly user management
Kurzweil 3000 ~ Read the Web and Online testing compatibility
Kurzweil 3000 ~ Problems with Read the Web, how to fix (Chrome/Firefox)
Kurzweil 3000 ~ Problems accessing Bookshare from K3000 or firefly
Kurzweil 3000 ~ New interface FAQ
Kurzweil 3000 ~ Kurzweil 3000 patch MSI silent install instructions (Win)
Kurzweil 3000 ~ HTTP status 404 error when attempting to log into K3000 v11 Web License
Kurzweil 3000 ~ Guide: Registering Kurzweil 3000 (Win/Mac)
Kurzweil 3000 ~ Guide: MSI Deployment & Remote Installation - K3000 v15 (Win)
Kurzweil 3000 ~ General Information: Windows 8/10, Mac OS X compatibility
Kurzweil 3000 ~ Error: Cannot access an uploaded file via firefly
Kurzweil 3000 ~ General Information: Scanner setting changes that fix most scanner issues (Win/Mac)
Kurzweil 3000 ~ General Information: Kurzweil Scanner Compatibility and Information (Win/Mac)

Knowledge Tags


Ablenet  /  Acapela  /  Accuplacer  /  Acepela  /  Alternative Access  /  Android  /  Automater  /  BookShare  /  Brother  /  Canon  /  Cepstral  /  Chrome  /  Chromebook  /  Compatibility  /  Crash  /  Dell  /  Deployment  /  Downloads  /  El Capitan  /  Epson  /  Error  /  Error Code  /  firefly  /  Firefox  /  Fujitsu  /  Guide  /  Hewlett Packard  /  HP  /  HTML5  /  Import  /  Installation  /  Intellitools  /  iPad  /  JAWS  /  Keydisk  /  Kindle  /  Launch Problem  /  LearnStation  /  Legacy product  /  License to Go  /  Limited Users  /  Mavericks  /  MP3  /  MSI  /  new interface  /  NT License Key  /  offline  /  old interface  /  pdf  /  Proxy  /  Read the Web  /  Reading A-Z  /  Registration  /  Remote License to Go  /  Reports  /  ScanConf  /  Scanner  /  Scanners  /  Scanning  /  Server  /  Settings  /  Surface  /  Tablet  /  Teams  /  Tech Info  /  Terminal Services  /  test taking  /  Text to Speech  /  Thin Client  /  Translate  /  Universal Library  /  Updates  /  Uploader  /  USB Key  /  User Management  /  Video  /  Virtual Printer  /  VMware  /  VPORT  /  Window-Eyes  /  Windows 10  /  Windows 8  /  Windows Permissions  /  Windows Phone  /  Xerox  /  Yosemite  / 

Knowledge Book Pages Rated Most Helpful


Kurzweil 3000 ~ Problems with Read the Web, how to fix (Chrome/Firefox)
Kurzweil 3000 ~ Read the Web and Online testing compatibility
Kurzweil 3000 ~ General Information: Keyboard Shortcut Commands
Kurzweil 3000 ~ Guide: KESI Virtual Printer Information & Troubleshooting (Win)
Kurzweil 3000 ~ General Information: Kurzweil Scanner Compatibility and Information (Win/Mac)
Kurzweil 1000 ~ Guide to updating / patching Kurzweil 1000
Kurzweil 3000 ~ Error: 1722 during installation
Kurzweil 3000 ~ Guide: How to disable Automatic Updates (Win)
Kurzweil 3000 ~ HTTP status 404 error when attempting to log into K3000 v11 Web License
Kurzweil 3000 ~ Guide: MSI Deployment & Remote Installation - K3000 v14 (Win)